Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Door to Door transport to deliver a car for us for $1,300.00 and then come to find out that this person **** hired a third party company which was fraudulent. When the driver came to drop off the car, (completely different then who payment was made to) they claimed that payment was not received so a double payment was made. The person who was paid originally is a fraudulent company and we want our money back due to this.

  Customer Answer

  Date: 03/18/2025

  This compliant has been resolved. The owner has contacted us and a refund will be provided. Thank you. 

• Initial Complaint

  Date:11/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: **/07/24;The amount of money paid to the business: $900;Business committed to provide: Transportation of 2 cars from ********** to ********. Nature of the Dispute: Agreed price for the second half of payment was $800 per Order #**-635573. The *** to Carrier was $800. Price changed at time of delivery with no previous notification or agreement from myself. As the vehicles were being delivered multiple new carrier transport company people attempted to collect via credit card and Zelle. Original broker previously stated they would be handling all payments, which left me in a confused and urgent state. Attempted to contact Door to Door Transport broker multiple times after the initial carrier contact, and was finally told I needed to pay $900. At this point I was under duress by the carrier driver and was told by the people who were receiving the cars the driver was getting extremely upset. I sent the money by ***** to complete the delivery and did not noticed the over payment until later.;Did the business try to resolve the problem: No, during the last phone contact (**/7/24) the Door to Door Transport broker said he would send a follow up email documenting the pricing and never did. Follow up email sent **/10/24 asking for explanation of the $100 price increase. No response received by email or by phone.;The desired settlement is the refund of the overpaid $100

  

  Business Response

  Date: 12/03/2024

  I'm not sure what happened here but in an effort to satisfy customer we will refund ****** to rectify this issue. Wil lthat be fine?

  Customer Answer

  Date: 12/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The business needs to specify how they intend to send the refund and the time frame they expect to send it. 
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 12/06/2024

  We can refund to your credit card on the 7th on dec so today

• Initial Complaint

  Date:10/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08-10-2024 I was contacted by door to door to find me a car hauler to carry my vehicle that was purchased by me that I needed moved from ************* to lathrop ca . The guy was generally very good found me a company to haul my vehicle to my house , all was well and good until I had got the Vehicle to my house , I seen it was damaged while in transit and I was not aware of anything . Anyhow , the guy over at the door to door hauling broker or whatever they are , got me the info I needed cause the driver was not cooperating with me . Now the company that hauled is not cooperating and they had promised to handle my situation , but now I am not getting any response back from the broker (door to door) to get my vehicle fixed. Im stuck in a position where I bought a perfect 50,000$ car knowing its perfect cause I flew out and inspected and got inspected as well , which was damaged while being moved , sitting in my back yard like a brick damaged , which I cannot use or anything , stuck with no light at the end of the tunnel that the vehicle will be repaired , stuck knowing if this doesnt get handled I will have to come out of my pocket at least ***** thousand dollars.

  

  Business Response

  Date: 11/10/2024

  We have received the Inspection report from driver with no damage noted on delivery we are in the process of further investigation on this matter, all vehicles are fully insured during transport and will be fully covered in the event any damage happened in this matter,

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22409611
  
  I am rejecting this response because:
  They are stating that the vehicles are fully insured , I went through their insurance and they rejected my claim , the driver of theirs caused a scene as you can see in one of the pictures I had to get law enforcement involved & I have before and after pictures of the vehicle , once loaded and once brought to my house . I am trying to attach pictures but the website is giving me an error , that they are too large . They are denying my claim , I have called them a few times no answer , them and their moving company us road

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2023 ***** was shipped from ********* ** to ************* *******. The agreed-upon price was $895.00. I have a small SUV and I was told I could fill the back storage area with clothes,, housewares, luggage, etc. as long it was below the top of the front seat. That is how I packed the car. When the driver arrived at the end of Semptember he said he wouldn't transport the car because they were articles in the storage area. My wife and I were flying to ******* in 2 days and of course, needed and paid for our car to be there. The driver refused to touch the car as he said it was against the law to take it packed. He called Door to Door and put the agent on the phone. The agent said they would take the car as it was for another $150 more and it suddenly became legal. I was stuck and agreed to pay.Now to the main issue. Upon my arrival in *******, my car was not parked by my house but in a guest parking spot. We used the spare key I had in my pocket to drive my car to our house. The key fob the driver had was nowhere in sight. I did have text photos showing my car parked in 2 different spots, not in my driveway. The key fob for my car was not with my car. A new programmed fob with a new key is over $500. Door to Door has given me the runaround for months. They said they sent my complaint to their insurance **** and I would be reimbursed the $ 500.I finally thought of contacting you. I am hoping you can get me the money ( $ 500) for the *** and get back the $ 150 unwarranted additional charge. /

  

  Business Response

  Date: 02/28/2024

  We were told the key was taken by his daughter and we took a picture of the car and the key in the spot we were told to leave it, as we tell all customers you are allowed 150 lbs in car any more then that the driver may but not always charge you. There was much more then 150 in car. We are here to resolve issue.

• Initial Complaint

  Date:01/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked a contract with this company for it to be scheduled by Tuesday morning. I had mad arrangements from some to travel to help me move. The vehicle did not arrive on Tuesday morning so they told us Tuesday night the vehicle didnt arrive that day so they said Wednesday mornig then they that said Thursday morning didnt get here till Friday at 12:30am. They also text us cursing at us , making sucidial jokes. We offered to pay 100 less to the contract driver he tried to break the car door. So we had to call the cops. This company has many reviews for doing the the same thing. We asking to made whorl for missed flights and uber charges. We paid the driver the amount and not looking to seek that back plus request for this business to be shut down and make us whole. The police report is still pending

  

  Business Response

  Date: 01/19/2024

  So this review is very upsetting by this return customer, first we had ********************** set to load before X-mas and deliver 3 days later, driver was 3 hours away and they cancelled transport do to their plans getting changed to ** which is understandable. At this point we were  left to pick-up between X-mas and New Year which at the time not many drivers are on the road, So doing are best to pick-up vehicle on short notice of date change our driver did load late at night do to the fact they were flying the next day and had no one to leave the car with, we always load during daytime to do a proper inspection of car before loading but they needed car gone so ************ happen, car was delivered 4 days later from ** to ** during winter and holiday weather. At no time was our driver rude or unprofessional it was quite the opposite but we understand they needed there car asap and that's all we were trying to provide, we have been transporting for 14yrs some of the largest dealers, auctions sports stars and private customers and understand the value of impeccable customer service. The car was delivered damage free with no issue, on top of that in an effort to make ********************* happy we gave him a 40% discount or ****** off the transport. We left on good terms or so we thought. We are sorry for any stress we might have cause but we did our best under the date change that occured and being bad time of year to ship. It also is unfortunate that this was the 3rd time we moved ***'s car and he never felt the desire to leave a positive review when shipping went perfect. We thanks him for the feedback and wish him the best moving forward. 

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was transported from ***** to ********** on 4/20/22. Upon arrival, I noticed my vehicle was damaged and the back windshield window had been replaced. I was not even notified this had occurred. I contacted the driver multiple times trying to get a resolution. I was told the driver believed he was shot at with a BB gun. I was advised to get an estimate for the repairs, the quote estimated $1900 in damages. I was then told by the driver that they will repair the vehicle through their private body shop. Here we are 6 months later with no resolution! I need my vehicle repaired!

  

  Business Response

  Date: 10/06/2022

  The vehicle is fully insured during transport, we provide the customer with the insurance info. and are here to help in anyway file and get payment on any claim.

• Initial Complaint

  Date:08/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/27/22 Using Door to **************** leaving from *******************************************************. Going to ********************************************************* I called day before to get price quote and make reservation. Which I was quoted $30. When it came time to pay I was told it was $35. I told the driver that I was quoted $30. The company called and said the man gave me the wrong price. The lady said its because of the address that the price is different. I went to the *** once already and I shouldn't be held accountable for their mistakes. They were demanding the extra $10. I told them when I get to the house he would definitely get it. It's just not fair. I'm not even sure of the Company's name. When I called it said ******************** *************. When I got the confirmation callback it say ******* Express ************.I would like to know what can be done about this.

  

  Business Response

  Date: 08/27/2022

  We are door to door transport we move automobiles not people, you use door to ***************** this has happened before please update your review to the correct business. BBB can you please remove this as this is not our company. ********************* we wish you the best of luck in resolving your issue with the correct company.