Business ProfileforPollack & Rosen P.A

I am currently making payments on an alleged debt to Pollack and Rosen. I spoke with them early in July via phone, to ***************************. My account online has not shown properly since last year...I should be able to get online and make the monthly amount due, but sometime last year the online account reset to the FULL amount due and I am not able to pay online. I need to call in each time, sometimes resulting in wait times of over an hour. Each time I speak with a CR, they give me some ridiculous story about how the CS agent has to manually resent the account, and to wait 24 hours, and they will take care of it. It never happens and continues to be an issue. When I spoke with ******* in the beginning of July, ,I made a payment of $400 to bring my account up to date and was assured the online account would properly be reset. Transaction *****. The money was taken from my bank on July 10. My account has not reset online and the payment is not showing either. I called on July 16, and spoke to ******* again. He confirmed receipt of my payment and again "reassured me" that he would get the account showing properly in 24 hours to reflect my payment and to be able to make payments online again. THEIR failure to uphold their end of our payment agreement has caused me to have a hard time upholding mine and has resulted in a court date of 7/30, even though when I FIRST spoke to ******* at the beginning of July, he assured me that my payment bringing my account up to date would cancel that court date. This has not happened, it has caused undue stress, breach of contract, and a myriad of other legal failures.. I want my account fixed IMMEDIATELY or I WILL be taking action against Pollack and Rosen, beginning with completely obliterating them on July 30 and requesting that the judge cancel the debt due to Pollack and Rosen's complete lack of integrity and follow through. As a 100% disabled vet, I have plenty of other stressors, and don't need this.