Business Profile

Collection Attorneys

Pollack & Rosen P.A

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collection Attorneys.

Complaints

This profile includes complaints for Pollack & Rosen P.A's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

19 total complaints in the last 3 years.
11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i am disputing an invalid account reported by (credit / collection agency name) on my credit report. This account is inacurrate , unverfied and violates the FAIR CREDIT REPORTING ACT. ( ****) . Since it does not meet the legal standard for reporting, ********** its immediate removal. If the furnisher cannot provide proper validation, it mustbe deleted per federal law. (15 U.S.C * 1681)
Business Response
Date: 03/17/2025
Mr. ***** *********
The law offices of Pollack & Rosen are not representing *********** in the collection of this debt any longer. The account was closed in our office last year July 2024. Please contact *********** directly regarding your dispute.
Thank you
Initial Complaint
Date:02/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ON 2/24/25 I RECEIVED A DEBT COLLECTION LETTER FROM *********************************************** IN LOOKING OVER THE LETTER THEY ARE PROVIDING A DATE OF MARCH 7, 2025 TO RECEIVE A DEBT VALIDATION LETTER - JUST ONE WEEK THEN I REALIZED THE LETTER IS DATED JANUARY 31, 2025 - ONE MONTH AGO - IT DOES NOT TAKE ONE MONTH TO MAIL A LETTER TO NJ. THIS LAW FIRM IS IN VIOLATION OF THE ******* THEY NEED TO GIVE 30 DAYS.
Business Response
Date: 03/03/2025
Good Morning,
Please see attached complaint response
Thank you
Initial Complaint
Date:02/13/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in June 2024, I received a letter from the law office of Pollack and Rosen about a debt in my name for ***********. I wanted to avoid any lawsuit so i hired a lawyer from **** ********** to help me with representation. Even though I asserted to the lawyer that i did not recognize the debt whatsoever, the lawyer advised me to pay the debt. I paid $75 a month, totaling $225 to the law office of Pollack and Rosen up until September 2024 when i lost my job due to health issues and was unable to pay. I received notice that my debt was outstanding and to contact them to discuss payment. I contacted them to inform them of my current situation and they advised me to get a letter stating my legal representative no longer was my lawyer. After i informed my former lawyer to sent the required documentation, the law office of Pollack and Rosen informed me my debt was still with ************ I contacted *********** where they informed me my debt was deemed as FRAUD and that i was never responsible to pay any debt to anyone. Pollack and Rosen continue to send me notices to pay the "debt" even though I've since been informed by *********** themselves i am not in debt to anyone. I want the money i paid to pollack and rosen refunded back to me and i want this law office to issue me an apology for damages done, mentally and emotionally. I am a single mother of a special needs child and I cannot afford to pay money to an entity that never deserved my money. Attached is the letter i received back in 2024 and my payment history to this law office.
Business Response
Date: 02/20/2025
Good Afternoon
Please see complaint response attached
Thank you
Customer Answer
Date: 02/20/2025
so per the notice I have received, do I contact *********** about my refund or the Law Firm that took my money? The notice says to provide proof of the payments made to the firm but *********** is supposed to issue me a refund? Can you help clarify this?
Customer Answer
Date: 02/21/2025

Complaint: 22937936

I am rejecting this response because: The company states that *********** has deemed the account as "Valid Fraud" and instructed them to close it. This confirms that the debt in question was fraudulent and that I should not have been responsible for any payments made.
However, their response also states that I must provide proof of payment to *********** in order to receive a refund. This is contradictory for two key reasons:
The law firmnot ******************** my payment. Since my payment was made to the law firm, they are responsible for refunding me, not ***********. The law firm should not be directing me to *********** to recover funds that they themselves collected.
If the debt was deemed fraudulent, my payments were made in error and should be refunded automatically. The law firm should already have records of the payments I made and should process a refund without placing the burden on me to provide additional proof.
To resolve this issue, I request that the law firm:
Issue a full refund of the $225 directly to me, as they were the ones who received the payment.
Provide a written confirmation that the matter has been fully resolved and that no further action is required on my part.
I appreciate the BBBs assistance in resolving this matter fairly and promptly. Please let me know if any further action is needed from me.

Sincerely,

****** ******
Business Response
Date: 02/21/2025
Ms. ******,

The law offices of Pollack & Rosen do not own the debt. Yes, the payments were sent to us but we forward payments to our client ***********. As explained before, *********** deemed your claim valid and the account has been closed as Fraud. As per ***********'s instructions, they need proof of payments in order for *********** to refund you. You can contact *********** directly for confirmation or with any further questions regarding this account.

Thank you
Customer Answer
Date: 02/21/2025

Complaint: 22937936

I am rejecting this response because: I've contacted *********** and they informed me they would have to research further into the matter. They had no idea about this and said it was unusual for me to be contacting them. It's upsetting that you, the law firm, took my money not knowing if the account was deemed fraudulent or not. Now I'm having to go in loops with *********** even though you're the people who took my hard earned funds.

Sincerely,

****** ******
Customer Answer
Date: 03/12/2025
Good Afternoon

My name is ****** ******. I'm emailing to find out what is going on with my complaint. I was told by you a few weeks ago you would speak to the law firm regarding my refund for the payments that were made to them. Now I'm finding out you closed my complaint because you never received a response from me, even though you said you'd handle this with the law firm on your own? I'm rather disappointed that the law firm gets to take my hard earned money and no consequences are brought to them. I was hoping you'd advocate for me on my behalf as you said this was something that was unusual for the law firm to be saying and never heard anything since. I'd like for you to re-open my investigation and find out about my refund. *********** shouldn't pay me my money back, Pollack and Rosen are the individuals who took full advantage of me and in a world where every dollar counts, especially in this economy, those payments i made could go towards my bills, food, healthcare, etc.

I have a 7 year old daughter with special needs and I can't afford for money to be forfeited like this. I've spoken to ***********, they informed me that they would have to contact me later about the payments that were made to the law firm, and they seemed like they had no clue what i could be talking about.

I'm hoping that you can speak to the law firm about this and the fradulence that took place and help me out as i am stuck between a rock and a hard place. If you're unable to help me, then I'll be contacting my local news station to put the word out about law firms like Pollack and Rosen pulling the wool over the eyes of hard working americans such as myself.

My whole life I've been walked all over by bullies like Pollack and Rosen, I'm taking a stand against awful individuals such as them. I only hope you join me in bringing this situation a resolution as well as a happy ending. Thank you for your time.

****** ******
**************
---------
Attached are three screenshots that show the three payments made in July, August and September. 3 $75 payments, totaling $225.
Business Response
Date: 03/13/2025
Good Morning ****** ******.
This is a duplicate complaint that has been answered to previously. Please see attached complaint response. As we informed before, we no longer have this account in our firm and you need to contact **************** directly regarding this issue.
Thank you
Customer Answer
Date: 03/24/2025

Complaint: 22937936

I am rejecting this response because:
Im still trying to get in touch with the ***********************. I want to add that to the account.
Sincerely,

****** ******
Business Response
Date: 03/25/2025
Mrs. ******,
As informed before, please contact *********** regarding your account. *********** closed the account in our firm and we no longer represent them in the collection of the debt, all the funds previously paid to us have been provided to ************
thank you
Initial Complaint
Date:01/17/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As part of a court agreement I was put on a payment schedule which I believed was on auto payment for a minimum payment due. It apparently was not so I made payment online & set up auto payments. Again no auto payment. Made another payment on line and set auto pay. Again nothing. I logged in to make a payment and cannot. It only wants full amount. I have tried calling and am unable to reach anyone. It appears there have been several complaints regarding an ongoing issue that the company is using to secure full payment instead of accepting negotiated minimums.
Business Response
Date: 01/20/2025
Good ********************************** you for contacting us and we apologize for the inconvenience. We do not see that you successfully enrolled in automatic billing. The reason why you cannot currently pay your monthly payment is because the last payment we received was on November 2024 and your plan defaulted. We are here to help, we can help you get your payment plan back on active status by calling the next available representative at **************. We will also assign someone to contact you today. If you are having trouble enrolling into the automatic billing, we can help by sending you an authorization form to your email address and we will activate your automatic billing once we receive this back.
Thank you and have a great day
Customer Answer
Date: 01/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *********
Initial Complaint
Date:01/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid of this debt in the *** of $2698.00 on 1/6/25. I even set up a secure portal account. I've emailed them over 3x WITH NO RESPONSE. ALL I WANT IS THE ZERO BALANCE/ SETTLEMENT LETTER THEY PROMISED TO SEND IMMEDIATELY. CALLED THEM 2X TODAY AND WAS TOLD THEY WOULD EMAIL IT ASAP AND IT'S BEEN ALL DAY AND NOTHING-BIG SURPRISE. THEY TAKE YOUR $$ AND DON'T BOTHER TO SEND THE SETTLEMENT LETTER. THEY PROMISED TO EMAIL IT ASAP AND STILL NOTHING. I'M ANGRY AND UPSET. Especially since we lost everything from Hurricane ****** and are trying to rebuild our credit. TALK ABOUT TAKING FROM THE ****** TALK ABOUT GREED. I WANT MY SETTLEMENT LETTER IMMEDIATELY. IT TAKES 2 SECONDS TO SEND IT. PS THEY DON'T RESPOND TO EMAILS SO DON'T BOTHER.
Customer Answer
Date: 01/20/2025
I wanted to let you know we finally received the settlement letter from POLLACK AND ROSEN w/ a zero balance. I truly believe if it wasn't for the BBB complaint- they never would have responded or sent us anything. Thank you BBB for your assistance with this creditor. YOU work miracles!
Business Response
Date: 01/24/2025
See attached Response and document
Customer Answer
Date: 01/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
Date:12/18/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rosen and Pollack and saying I owe a debt that I dont owe. They have stolen information and trying to force me to pay a debt that has been resolved.
Business Response
Date: 12/20/2024
Dear ******* ******,
After our client reviewed your account, we can confirm the debt is still owed and it has not been resolved. You made 11 payments to lending club totaling $1,979.64 with the last payment made on 12-14-2023. The account was charged off on 04-12-2024. There have not been any payments since 12-14-2023. If you would like further documentation, we can mail you a validation of debt package that includes documents that support the balance owed. If you are interested in requesting a validation or if you want to know your payment plan options, please feel free to contact the next available representative at **************.
Thank you

Customer Answer
Date: 12/20/2024

Complaint: 22707367

I am rejecting this response because: Pollack and Rosen cannot make me pay for something that has been resolved ******************* Recovery ceased and desist please stop lieing about representing a company that I do not owe. Furthermore I would prefer you send the original validation and instrument. Please cease and desist and stop using my personal information you have no rights to any of my information or funds.

Sincerely,

******* ******
Customer Answer
Date: 12/21/2024
Please refer to above reference where this was cease and desist through a previous dispute with the help of BBB complaint # ******** SRS has already cease and desist any attempt to collect a debt from me. *** advised to resolve this with *** which has already been done. This means that *** cease and desist from any attempt to collect money from me and removed me from their database. Pollack and Rosen has no rights to me and should not have illegally obtained any information. This is a violation of my consumer rights right to privacy and also verbal harassment and abuse. Please remove my information from your database and cease and desist from further communication again this matter has already been resolved.
Customer Answer
Date: 12/21/2024
Please refer to above reference where this was cease and desist through a previous dispute with the help of BBB complaint # ******** SRS has already cease and desist any attempt to collect a debt from me. *** advised to resolve this with *** which has already been done. This means that *** cease and desist from any attempt to collect money from me and removed me from their database. Pollack and Rosen has no rights to me and should not have illegally obtained any information. This is a violation of my consumer rights right to privacy and also verbal harassment and abuse. Please remove my information from your database and cease and desist from further communication again this matter has already been resolved.
Customer Answer
Date: 12/21/2024
Please refer to above reference where this was cease and desist through a previous dispute with the help of BBB complaint # ******** SRS has already cease and desist any attempt to collect a debt from me. *** advised to resolve this with *** which has already been done. This means that *** cease and desist from any attempt to collect money from me and removed me from their database. Pollack and Rosen has no rights to me and should not have illegally obtained any information. This is a violation of my consumer rights right to privacy and also verbal harassment and abuse. Please remove my information from your database and cease and desist from further communication again this matter has already been resolved.
Business Response
Date: 12/23/2024
Good Afternoon,
Pollack & Rosen has been hired for the collection of this debt, any information received from the creditor is for that purpose. As requested, we have placed your account on a Cease & Desist. If you have any future questions or concerns, feel free to contact our next available representative at **************.
Thank you
Initial Complaint
Date:11/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Apparently this law firm has a debt that I supposedly *** and hasnt sent out a letter or any proof claiming I owe the debt. I called their number on 11/06/2024 at 1:20pm to get clarity on the debt and I was told that they would not send out a letter to me to prove I owe this debt.
Business Response
Date: 11/07/2024
We are unable to speak to the compliant as we are unable to pull up the account with the name provided. Are you able to
provide Firm account number or Creditor ?
Customer Answer
Date: 11/19/2024
It could also be under my grandmothers name ******* ******. Somehow in the purchase transfer the law firm got it and my name ***** ********, is not on it. However, it appears on my credit from the original creditor PenFed. If this company is true, can you have the send the forms to PenFed to have it removed from my record. Thanks
Business Response
Date: 12/05/2024
Dear ***** ********,
Unfortunately, we cannot locate any account with the information you provided. Please provide the account number you are referring to or any communication you may have received from us so we can assist you.
Thank you
Initial Complaint
Date:11/05/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am rejecting this response because:I dont have a contract with ************************************************ PA, and they never gave me one. Therefore, I am not responsible for this debt. Please remove this from my credit report. Thank you!Sincerely,Antionessa
Business Response
Date: 11/06/2024
Good Morning,
This debt is regarding a ********. (*********************) debt currently owned by FIRST PORTFOLIO VENTURES *******. The Law Offices of Pollack & Rosen represent FIRST PORTFOLIO VENTURES ******* in the collection of this debt. On March 19th, 2024, you signed an agreement approved by the courts to pay this debt at $200 per month, only one payment was made and now there is a Final Judgment against you in the ****************, Case number 24000239SPAXMX. More information can be found in ***************'s clerk of courts. Please see attached copy of signed legal stipulation agreement and copy of the Final Judgment signed by the judge. If you would like to request the documents via mail with a full validation of debt package or to learn more about payment plan options, please feel free to reach out to us at **************.
Thank you

Customer Answer
Date: 11/18/2024

Complaint: 22514843

I am rejecting this response because: I did not sign anything.

Sincerely,

Antionessa ******
Business Response
Date: 11/19/2024
Good Morning,
On 03-18-2024 around 11:00 AM Antionessa ****** called our office, entered into an agreement and made the first payment of $200.00. On 03-19-2024 we received a call from Antionessa ****** around 2:00 PM Eastern timezone informing she found the agreement in her spam folder in her email and will be returning it signed that day, recording of the calls can be provided by request. The signed legal agreement provided was sent to the same email address provided in the BBB complaint. A Judge has already placed a Judgment for default of this said agreement. For more information regarding the case, feel free to visit the clerk of courts dockets of ***************, ******* (Case 24000239SPAXMX) or call our office at **************.
Thank you
Customer Answer
Date: 11/19/2024

Complaint: 22514843

I am rejecting this response because:

Sincerely,

Antionessa ******
Initial Complaint
Date:09/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
These character are making phone calls to me leaving threatening fraud collections of money which is illegal in the state of ******* and in violations of the Statues. Thanks for your cooperation in this matter.
Business Response
Date: 09/13/2024
See attached complaint response
Initial Complaint
Date:07/18/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am currently making payments on an alleged debt to Pollack and Rosen. I spoke with them early in July via phone, to ***************************. My account online has not shown properly since last year...I should be able to get online and make the monthly amount due, but sometime last year the online account reset to the FULL amount due and I am not able to pay online. I need to call in each time, sometimes resulting in wait times of over an hour. Each time I speak with a CR, they give me some ridiculous story about how the CS agent has to manually resent the account, and to wait 24 hours, and they will take care of it. It never happens and continues to be an issue. When I spoke with ******* in the beginning of July, ,I made a payment of $400 to bring my account up to date and was assured the online account would properly be reset. Transaction *****. The money was taken from my bank on July 10. My account has not reset online and the payment is not showing either. I called on July 16, and spoke to ******* again. He confirmed receipt of my payment and again "reassured me" that he would get the account showing properly in 24 hours to reflect my payment and to be able to make payments online again. THEIR failure to uphold their end of our payment agreement has caused me to have a hard time upholding mine and has resulted in a court date of 7/30, even though when I FIRST spoke to ******* at the beginning of July, he assured me that my payment bringing my account up to date would cancel that court date. This has not happened, it has caused undue stress, breach of contract, and a myriad of other legal failures.. I want my account fixed IMMEDIATELY or I WILL be taking action against Pollack and Rosen, beginning with completely obliterating them on July 30 and requesting that the judge cancel the debt due to Pollack and Rosen's complete lack of integrity and follow through. As a 100% disabled vet, I have plenty of other stressors, and don't need this.
Business Response
Date: 07/23/2024
Please see attached

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Pollack & Rosen P.A is NOT a BBB Accredited Business.