ComplaintsforPollack & Rosen P.A

• Initial Complaint

  04/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I entered into a settlement agreement with this *********************************************** in 2020 to make automatic monthly payments of $25. However, on 4/23/2024, they withdrew the full balance of $2866.57 from my bank account without authorization. When I questioned this, they claimed that I initiated the payment, which is untrue. I requested an immediate refund, but they refused, insisting that I initiated the transaction online. On my end, I see two pending payments online: one for $2866.57 and another for $25. They claim they have no control over their online processes, which is puzzling considering they should have an IT department managing their website and payment system. This situation has caused me great distress, especially since the account is joint and the funds are not readily available. I am lodging this complaint in the hope of receiving a refund and permanently closing this account to prevent any further access to my personal bank accounts.

  Business response

  05/02/2024

  Please see attached complaint response.

  Customer response

  05/04/2024

   
  Complaint: 21618927
  
  I am rejecting this response because: I would like a settlement amount to close this case and not deal with this company again. They dont want to take any responsibility for initiating the payments on their website or their third party vendor managing the payment domain. 
  
  Sincerely,
  
  *******************************

  Business response

  05/08/2024

  Good Afternoon,

  Refund has been completed and you should already have the funds. If you are interested in settlement options, please contact the next available representative at ************** for assistance.

  Thank you 

   

   

• Initial Complaint

  03/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am filing this complaint because I am not liable for any debt with ************************************************ The reason why is because I don't have a contract with them and they never provided me with one. I do not know who they are. This is why I am filing this complaint. Thank you!

  Business response

  04/02/2024

  See attached the response for this complaint

  Customer response

  04/11/2024

   
  Complaint: 21505192
  
  I am rejecting this response because:

  I dont have a contract with Pollack & Rosen, PA, and they never gave me one. Therefore, I am not responsible for this debt. Please remove this from my credit report. Thank you!
  
  Sincerely,
  
  ***********************

  Business response

  04/16/2024

  Please see attached complaint response.

• Initial Complaint

  02/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This is a law firm that is trying to collect a debt from ***** They have sent numerous emails to me saying they want to work with me. I have responded to them and told them the debt was resolved with **** and sent them a copy of the email from **** stating that I no longer owe the money.This firm has only responded to one of my emails asking if I wanted to see the invoices from **** to see what this is for. I responded that I know exactly what it is for based on the amount and this was cleared up by *****The last email they sent me asking me to pay was today, February 16th.

  Business response

  02/26/2024

  The document provided did come from our client **** and it is legitimate. Because the account
  was flagged for collections when **** re-reimbursed you for the lost drone, they sent the full
  payment directly to your bank account instead of applying it to the negative **** balance on
  your account. There were multiple emails from **** to you informing you that in order to
  remove the negative balance you would have to make a one-time payment to the account with
  the funds that **** sent to your bank, it has been 2 years since and the payment has not been
  done so the **** account is still negative and the amount is due.

  Customer response

  02/28/2024

   
  Complaint: 21302436
  
  I am rejecting this response because:

  In April 2022 **** cleared and credited my account of $921.23 for a charge that they found to be in error. They then sent $922.00 to my bank account. These are two very different and distinct charges. **** has harassed me for two years trying to get me to pay the $921.23 that they have cleared while ignoring the other transactions. Multiple emails have been exchanged during the last two years and I would like you to consider this small sampling.
  
  
  4/2/22 - *************************** replied in an email:
       If you go to your accounts Payments page (*****************************************) youll see that we credited you for the cost of the return shipping label, the final value fees for selling, and the cost of the item so our system will no longer try to recoup those funds from you. With your balance being out of the negative, our system will no longer try to suspend your account for non-payment.
  
  
  4/2/22 - **** informed me they are sending $922.00 to my bank account:
       We sent a payout of $922.00 on Apr 02, 2022 to your bank account ending in 8903.
  
  
  4/5/22 - **** informed me they are restricting my selling privileges:
       You have an outstanding amount owed for **** fees. Because you owe ****, you won't be able to list new items on ****. To resolve this issue and continue selling, you need to pay the amount you owe immediately.
  
  
  4/5/22 - **** sends an email stating they will charge my bank for what I owe:
       This is a notice to inform you that we will be debiting $921.30 from your bank account ending in 8903 to cover the outstanding fees and expenses.
  
  
  4/6/22 - **** suspended my account:
       You have an outstanding amount owed for **** fees. Because you owe ****, your **** account has been suspended. To resolve this issue and continue selling, you need to pay the amount you owe immediately.
  
  
  4/8/22 - I sent and email to ***********************, Director of Customer Experience:
       Again, I am concerned tat there is so much confusion surrounding this transaction that I am afraid to do anything at this point.
  
  
  4/13/22 - I sent another email to ***********************:
       **** is improperly conflating the two balances.
  
  
  10/11/23 - I received my first of many emails from Pollack and Rosen:
       This office has been retained by ****, **** (hereinafter ****) to assist with the collection of funds due and owing **** from (hereinafter seller) on sellers **** account, **** User *************** . Based upon the records provided by ****, your account is currently in default and there is a total balance due of $921.30
  
  
  11/14/23 - I sent an email to *****************************, Senior VP and Chief People Officer:
       I would like to know why **** has willfully sent this account to collections knowing full well I do not owe $921.30 and have not owed that amount since April of 2022.
  
  
  12/5/23 - I sent an email to *************************, President and CEO:
       I was very specific when I emailed ****************** when I said the $921.30 and the $922 were two different transactions and he was conflating the two of them and the $921.30 was all ready cleared.
  
  
  As you can see **** continues to pursue a transaction that they cleared in April of 2022.
  
  
  I would also like to know of this $921.30 charge has been submitted to any of the credit reporting agencies, and if it has the names of those agencies.
  
  Sincerely,
  
  *************************

  Business response

  02/29/2024

  Good Morning
  
  Just as Mr. ******** previous message reads, **** sent a payout to his bank in the amount of $922.00 directly to his bank account so he can then make a one-time payment and clear the outstanding balance on his **** account.
  4/2/22 - **** informed me they are sending $922.00 to my bank account: We sent a payout of $922.00 on Apr 02, 2022 to your bank account ending in 8903.
  
  The credit was intended to clear ******* negative balance. ****************** received the funds to clear his owed balance. Additionally, we advised back in April 2022 that he would need to make a one-time payment as we sent him the funds with which he could do so. For two years, ***** has chosen not to pay the past due balance and now says it's not owed even though he wrote on April 10th, 2022:
  
  "The only thing I can do is wait until one month elapses without another continued attempt from **** to deduct the money from my bank account before I feel comfortable paying the balance due"
  
  The current balance on the account is $921.30. The funds **** sent to him to clear that negative balance is $922.00. ****************** still has that credit as he never made the one-time payment to clear his negative balance.

  Customer response

  02/29/2024

  You stated: Just as ********************** previous message reads, **** sent a payout to his bank in the amount of ******* directly to his bank account so he can then make a one-time payment and clear the outstanding balance on his **** account.
  
  
  I have included an attachment with the email sent to me for the payout from ****. Nowhere does it state that I was supposed to send this money to clear my account, which had already been cleared n a previous email from ******************.
  
  
  It is not rational that a company would clear an amount in an account because they made many mistakes, tell the customer that the account was cleared then turn around and send the customer more money than was originally owed and not give them an explanation for the funds deposited in their account.
  
  
  This caused the confusion that I wanted cleared up.
  
  
  You continue to state: The credit was intended to clear ******* negative balance. ****************** received the funds to clear his owed balance. Additionally, we advised back in April 2022 that he would need to make a one-time payment as we sent him the funds with which he could do so. For two years, ***** has chosen not to pay the past due balance and now says it's not owed even though he wrote on April 10th, 2022:
  
  
  "The only thing I can do is wait until one month elapses without another continued attempt from **** to deduct the money from my bank account before I feel comfortable paying the balance due.
  
  
  I do not owe **** $921.30. That amount was cleared by *************************** on April 2, 2022. I was receiving multiple emails from **** asking for the $921.30 that had already been cleared. I stated that until they stopped pursuing the $921.30 that was already cleared I would not feel comfortable refunding the $922 that they sent me. What assurance would I have that if I paid the $921.30 they wouldnt then go after the$922.00?
  
  
  I have contended from the start that the two transactions were different and the amounts were not the same. Even up until today **** has not acknowledged that there were two different transactions. They are pursuing a cleared transaction, cleared by their own employee through an email sent to me.
  
  
  They have also never told me why I have an unpaid balance of $921.30 after that balance was cleared.
  
  
  Although I have attempted to communicate with **** multiple times over the past two years they will not allow me to communicate with anyone other than ***************************. I have made it very clear that I will not communicate with the person who caused his issue and was unable to clear it up in a competent manner. I can not believe that there is only a single individual within the walls of **** that is allowed to deal with this situation.
  
  
  Thank you,
  *************************

• Initial Complaint

  10/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was sued by this company back in August of 2021 I had made an agreement with them to pay $183 monthly starting in September of 2021. Due to the nature in which I get paid I didnt start making payments until October of 2021 when I made two payments. Since that time I have made monthly payments of 200 each month and if it cant be made I typically make 2 the next month. I have been paying them good every month and then they called me on October 10 2023 stating I was 363 dollars behind (which $200 of it was for my September payment) So I went ahead and paid 200 of it rate then and there! They also stated that the $163 that I was behind was from when I first started making my payments 2yrs ago but I have spoken to several people from there office since then and no one ever mentioned that I was behind! Now here I am currently trying to catch my account up and pay my normal payment and what I am behind they aren't allowing me to due so. I have called their office 6 times and they have me blocked to where I cannot speak with anyone or email them. I don't think that my account should go up for collections when I have been paying and ive been paying them more than what I have agreed to. I need to get this resolved ASAP. Please Help

  Business response

  10/27/2023

  Please see attached complaint response.

• Initial Complaint

  08/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is the biggest LEGAL SCAM ever. They have added multiple late fees to my balance. How is it that if I can't make a payment, they charge me more? Where is the justice in that? Since the hurricane hit, all of the **************** went into debt. How is it that I call all the phone numbers I can find and no one ever answers? How is it that they want a payment but I have to miss work to attend the court date decided? How does that make sense? All the previous reviews on ****** states that they have inaccurate documentation and are collecting more than what is owed because they never have correct information.

  Business response

  09/01/2023

  Please see attached complaint response document.

• Initial Complaint

  08/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Having issues logging into the website for the law firm to pay debt. Website stating I have no account. Try to make payments via automated phone system and it states the same. Can't ever get in touch with a person. The say the chat is available, but it's not. You have to submit a ticket for them to reach out. It's been months that I've been missing payments and fear my account with be closed due to it and sent to credit bureaus. Online reviews state the samething as I'm not the only one. This Is my first complaint to keep record or this law firms actions

  Business response

  08/17/2023

  Please see attached response.

• Initial Complaint

  06/28/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  *********************************************** is claiming I owe an outstanding amount on a debt paid in full in 2020. They never contacted me to discuss the outstanding amount (email, phone, mail), but have been unknowingly reporting it as a delinquent account on my credit report for THREE YEARS. I paid this account in full and will be seeking legal action to update my credit file. This should not be legal business practice - had I not done my due diligence and pulled my full credit report and called to speak with the original creditor, I would have never known this was not updated by ***********************************************. If you read their online reviews, this is a common practice by their company - they are frequently dishonest and mishandle records. The original creditor has also filed a dispute for this matter.

  Business response

  07/10/2023

  Please see attached complaint response.

• Initial Complaint

  11/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I paid off my account on 11/1/2022 my account as of today 11/09/2022 is still showing a balance. I have reached out to the company twice by email, once by online chat and I have called and have not gotten a response as to why my account is still showing a balance. I have also asked for a statement of payoff

  Business response

  11/28/2022

  We have generated and emailed a copy of the Zero Balance Letter to the Consumer.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩