Reviews

Review Details

• Review fromJohn M

  Date: 04/14/2025

  5 stars

  John M

  Date: 04/14/2025

  These new hearing aids allow me to be a musician again. Now I can hear the music I play clearly, and it makes a huge difference in my life. They allow me to hear better on the iPhone also, with Bluetooth connectivity. I sometimes forget I have them on and the fit couldn't be more natural. What price can you put being able to hear? They aren't cheap, but neither is their quality. If you are considering that you might need hearing aids, their 45-day trial period makes it a breeze! That's plenty of time to see if they are right for you.
  

  Hear.com, LLC

  Date: 04/15/2025

  Thank you so much for your incredible review! We're thrilled to hear that your new hearing aids have helped you reconnect with your passion for musicthats truly powerful. It means the world to us that you're experiencing clear, natural sound and seamless iPhone connectivity with our Bluetooth technology.
  And you're absolutely righttheres no price you can put on the ability to truly hear and enjoy life again. Were so glad the 45-day risk-free trial gave you the time to make the best choice for your needs. Here's to many more moments filled with music and connection! Happy Hearing! - ******, Customer Success Team

• Review fromMichael E

  Date: 04/14/2025

  1 star

  Michael E

  Date: 04/14/2025

  I bought my hearing aids from them back in early February and the customer experience has been miserable. Miserable. That's twice for the two months that I have been trying to get my fit issues resolved. I just waiting 15 minutes for a scheduled appointment and no one ever showed up. Apparently I was mistakenly given an opening that does not exist.I previously had hearing aids from a clinic here in *********** and when I had problems, they were resolved within a half day. I am just miserable with my decision.
  

  Hear.com, LLC

  Date: 04/16/2025

  Thank you for sharing your feedbackand we're truly sorry to hear about your frustration. This is certainly not the experience we aim to deliver.
  We want to clarify that an appointment was indeed scheduled for today to help resolve your fit issues. However, it appears that you were not able to join the session. You should have received reminder emails with the appointment details prior to the scheduled time.
  We completely understand how important timely support is, especially when dealing with something as personal as hearing care. We also sincerely apologize for any earlier communication gaps or confusion that may have occurred.
  In order to move forward and resolve your concerns, we kindly ask that you contact us at ************ or use our online chat system so we can reschedule your appointment. We're committed to making this right and ensuring your hearing aids meet your expectations. - ******, Customer Success Team

• Review fromJan N

  Date: 04/14/2025

  5 stars

  Jan N

  Date: 04/14/2025

  I have nothing but praise for this company and the team they have put together to serve their customers. They are truly dedicated to help one get the most from their hearing aids. Their follow-up is tremendous. The hearing aids speak for themselves; I have enjoyed wearing them. I did not have to leave my home; instead hear.com delivered a package to my door which contained the hearing aids as well as accessories and everything I would need for the fitting of the hearing aids; it included a tablet from which I was connected to an audiology specialist who then proceeded to take me through the fitting of the hearing aids and training me in their use. Return of the tablet was also very convenient; someone came to my door to pick it up; I did not have to ever leave my home to send it back. Their continued follow-up during the 45-day period of use was excellent. They instructed me in the use of the App for when I was "out and about" in different social situations. Still today I hear from them by e-mail how I am getting along.
  

  Hear.com, LLC

  Date: 04/16/2025

  Thank you so much for your thoughtful and detailed review! Were absolutely thrilled to hear about your positive experience with our team and the Horizon IX hearing aids.
  Its wonderful to know that you found the at-home delivery, remote fitting, and follow-up support seamless and convenientand that youre enjoying life with better hearing! Our goal is to make every step of the journey easy, comfortable, and personalized, and we're so glad that came through in your experience.
  We're always here if you need anything, and were so grateful to be part of your hearing care journey. Happy Hearing! - ******, Customer Success Team

• Review fromDoris W

  Date: 04/09/2025

  5 stars

  Doris W

  Date: 04/09/2025

  I was pleasantly surprised with my risk-free 45 day trial to try these new hearing aids. My original aids were 5 years old so I wanted to experience newer technology. Its amazing that you do not have to go to your Audiologist. Adjustments for your particular hearing problems are done with your interaction with a technical expert online ( utilizing a kit the company sends you for testing). The clarity and ease of use is wonderful. Company follow up is excellent.
  

  Hear.com, LLC

  Date: 04/10/2025

  Thank you so much for your wonderful review! Were thrilled to hear how much you enjoyed your 45-day risk-free trial and that the latest technology exceeded your expectations. Its amazing what a difference five years can make in hearing innovation, and were so glad you got to experience that firsthand!
  Were especially happy to know that our remote care process made things easy and convenient for you, all from the comfort of your home. Your kind words about our clarity, ease of use, and follow-up mean the world to us. If you ever need anything, we are just a call away! Happy Hearing! - ******, Customer Success Team

• Review fromMarlin H

  Date: 04/08/2025

  5 stars

  Marlin H

  Date: 04/08/2025

  Hear.com has such wonderful hearing aids and at a fair price these are not cheap sound amplifiers, these are high tech devices that do not require any tech skills to operate. The entire process from initial conversations to the audiologist appointment via telehealth like computer meeting, to the followups. Is fluid and professional and it can not be any easier than it is from the comfort of your own home. These guys are top notch people and they treat you with respect and they do actually care about the end results of your hearing over simply making a sale. I dont think i would have even had a hearing test had it not been with these guys at hear.com. Give them a try, you will not be dissapointed!!
  

  Hear.com, LLC

  Date: 04/10/2025

  Thank you so much for your incredible review! We're thrilled to hear that your experience with hear.com has been smooth, professional, and empowering from start to finish. It means the world to know that our team made your journey into better hearing not only easy and convenientbut also meaningful.
  You're absolutely right: our Horizon IX hearing aids are designed to be high-tech yet simple, and we're so glad youre enjoying the comfort, clarity, and care you deserve. Thank you for trusting usand for encouraging others to take that important first step. If you ever need anything, we're just a call away. Happy Hearing! - ******, Customer Success Team

• Review fromConnie J

  Date: 04/08/2025

  1 star

  Connie J

  Date: 04/08/2025

  I ordered these after speaking to someone on the phone but within a day, I changed my mind and let the salesperson know. The following day they shipped them to me anyway. I wasn't home when *** delivedred, so they were left on my porch. I had to pay $43.15 to send them back and I cannot get anyone to call me back regarding reimbursement. There is no customer service once you purchase. Buyer beware.
  

  Hear.com, LLC

  Date: 04/14/2025

  Thank you for bringing this matter to our attention. We truly apologize for any inconvenience you experienced and appreciate your patience as we worked to resolve your concern.
  Were pleased to inform you that, after further review by our Director of Operations, we have approved a reimbursement of $45 to cover your *** return.
  We understand how frustrating delays and communication gaps can be, and we sincerely regret any inconvenience caused. Your satisfaction is important to us, and were grateful for the opportunity to make things right. - ******, Customer Success Team

• Review fromWilliam P

  Date: 04/05/2025

  5 stars

  William P

  Date: 04/05/2025

  Hear.coms 45 day trial was very useful. I was not happy with my older hearing aids and was convinced that I was just losing my hearing a little more as time went by. As I was about to go on a trip to *****, I decided to take advantage of the trial offer. By the time I returned I was very satisfied and pleased that the new hearing aids allowed me to hear so much better. The one year interest free payment method made the purchase even more rewarding. The Hear.com corporate and local staff were quite helpful and my TV streamer and iPhone hearing is a Godsend.
  

  Hear.com, LLC

  Date: 04/07/2025

  Thank you so much for your thoughtful review!
  Were so glad to hear that the 45-day trial gave you the opportunity to truly experience the difference our hearing aids can make especially during something as special as your trip to *****! Its wonderful to know that your new devices helped you rediscover better hearing and made such a positive impact on your everyday life.
  Were also happy the interest-free payment plan and added features like the TV streamer and iPhone connectivity brought even more value and convenience to your experience. Hearing how helpful both our corporate and local teams were makes us proud.
  Thank you again for choosing hear.com and for sharing your story! Happy Hearing! - ******, Customer Success Team

• Review fromJoseph G

  Date: 03/31/2025

  5 stars

  Joseph G

  Date: 03/31/2025

  I was treated with respect and genuine care about getting my hearing aids and the price was right
  

  Hear.com, LLC

  Date: 04/01/2025

  Thank you so much for your kind words! We're thrilled to hear that you felt respected and cared for throughout your journey with us. Making better hearing accessibleboth in experience and priceis what we strive for every day. We are here to help if you ever need us! Happy Hearing! - ******, Customer Success Team

• Review fromLiz G

  Date: 03/31/2025

  5 stars

  Liz G

  Date: 03/31/2025

  Didn't think I needed hearing aids but others did! Love these and now the TV sound is much lower! The staff was wonderful to work with. Highly recommend these.
  

  Hear.com, LLC

  Date: 04/01/2025

  Were so glad you took the leapeven if others gave you the nudge! Its amazing what a difference better hearing can make (and how nice it is to turn the TV volume down!). Thank you for your kind words and for recommending us. Were thrilled youre loving your hearing aids and had a great experience with our team! - ******, Customer Success Team

• Review fromJudy M

  Date: 03/30/2025

  5 stars

  Judy M

  Date: 03/30/2025

  I finally found a pair of hearing aids I love.the process of getting them scared me at first because the fitting wasnt in person. I had a very pleasant experience.
  

  Hear.com, LLC

  Date: 04/01/2025

  We're so happy to hear that you found a pair of hearing aids you love! It's completely natural to feel unsure at first, especially when trying something new like a remote fittingbut we're thrilled your experience was pleasant and reassuring. Thank you for trusting us and if you ever need anything, we are here to help! Happy Hearing! - ******, Customer Success Team