Reviews

Review Details

• Review fromAnn M

  Date: 09/12/2025

  5 stars
  Ive tried several other hearing aids and been to severallocal providers. Only with hear.com can I hear again! Its life-changing. I can volunteer and have social life againnow.The customer service and follow up and tele consult were absolutely top notch and even better than my in person exams.The packaging the follow up - cant recommend this company enough
  

  Hear.com, LLC

  Date: 09/16/2025

  Wow, *** thank you so much for your incredible review! Were beyond thrilled to hear that your experience with hear.com has been truly life-changing. Knowing that you can now enjoy volunteering, reconnect socially, and hear clearly again means the world to us.
  
  We especially appreciate your kind words about our telehealth consults, customer service, and thoughtful packaging. Our goal is to make the journey to better hearing smooth, supportive, and convenientand your review confirms were on the right track.
  
  Were honored to have been the ones to help you rediscover the joy of sound. Thank you for trusting us and for recommending hear.com so highly! - ******, Customer Success Team

• Review fromJean L

  Date: 09/03/2025

  5 stars
  ***** and ******** are friendly and knowledgeable, always ready to help. The hearing aids themselves are great and really make a profound difference. ***** **** is always available to answer questions. My experience here has been first-rate!
  

  Hear.com, LLC

  Date: 09/04/2025

  Jeanthank you for the fantastic 5-star review! 
  Were thrilled to hear ****** ********* and ***** made your experience first-rate, and that your hearing aids are making a profound difference. Well share your kind words with themtheyll be delighted!
  If you ever need a tune-up, new tips, or have questions, were always here to help. Enjoy the clarity! - ******, Customer Success Team

• Review fromAndrea M

  Date: 08/18/2025

  1 star
  I accepted a call from hear.com at 3:01 pm on 8/18/25. I attempted to make an appointment with a local representative to see about getting their hearing aids. She said her name was ******. After answering several personal questions, she asked me for a credit card number. I said I would prefer to meet a local representative in *********, **. She said the company did not work that way. I would need to provide a CC number, they would send me a hearing aid, and then I would be given an appointment to go in and have the hearing aid turned on. I told her that I would not give my number over the phone without meeting with them at their office first.Please note that I gave my phone number online at the hear.com site, agreeing to take their call. They texted me with the above phone number so that I would recognize their call. That number showed on my phone as hear.com.After reading several reviews of this company, and my perplexing experience with their representative, I am concerned that they may try to scam or defraud me due to some personal information I supplied during this phone call.
  

  Hear.com, LLC

  Date: 08/19/2025

  ******, thank you for sharing your concerns. Wed like to clarify a few key points to help address your experience and provide reassurance about our process.
  At hear.com, we are a medically regulated hearing care provider not a scam or sales-only operation. Our process includes a 45-day no-risk trial and a full support system with licensed hearing care professionals. In order to reserve your appointment with one of our partnered providers in the *********, ** area, we do request a credit card to place a fully refundable $98 hold similar to how hotels secure bookings. This is not a charge, and the hold is released after your appointment, typically within 710 business days, depending on your bank.
  This hold ensures that our hearing professionals time is respected and reserved for customers who are ready to take a step toward better hearing. We understand that this may feel unfamiliar, especially if youre used to walk-in clinics, but we are committed to making hearing care more accessible. 
  We take your privacy seriously, and we only collect the personal data necessary to match you with the right hearing solution and provider. If you have any additional concerns, we'd be happy to address them. Good luck on your hearing journey. - ******, Customer Success Team

• Review fromJoan C

  Date: 08/16/2025

  5 stars
  Excellent customer service and ease of use ease of use good training to fully use
  

  Hear.com, LLC

  Date: 08/18/2025

  ****, thank you so much for your review! We're so glad to hear that you found our customer service excellent and the training helpful in making your hearing aids easy to use. Making the process simple and supportive is exactly what we aim for. 
  If you ever have more questions or need a refresher, we're just a call away! - ******, Customer Success Team

• Review fromEdna C

  Date: 08/16/2025

  5 stars
  Clarification of using and maintaining my hearing aids. Most importantly I can connect with a real person when I need help
  

  Hear.com, LLC

  Date: 08/18/2025

  ****, thank you so much for your kind words! Were so glad to hear that youre feeling confident using and maintaining your hearing aidsand that youve had a positive experience connecting with our team whenever you need support.
  Being able to speak with a real person who cares makes all the difference, and were proud to be there for you every step of the way. - ******, Customer Success Team

• Review fromBilly s

  Date: 08/14/2025

  5 stars
  I'm not rich so it was hard for me to ever get something done about my hearing ******* took a long time.. once started hearing.comhas been with me every step of the way .
  

  Hear.com, LLC

  Date: 08/15/2025

  *****,
  Thank you so much for your kind words. We know how importantand sometimes difficultit can be to take that first step toward better hearing, and we're honored to have been by your side throughout the journey.
  We're so glad you gave us the chance to support you, and we're here for you whenever you need us. Enjoy every moment of clearer hearing! - ******, Customer Success Team

• Review fromLisa L

  Date: 08/05/2025

  5 stars
  Happy with my new hearing aids. This is my second set. Was an easy process to get everything set up. The hearing test was from the comfort of my home. They mailed me a tablet with everything required for the appointment. The gentleman that contacted me to start the process was great! Would recommend giving them a try!
  

  Hear.com, LLC

  Date: 08/07/2025

  Thank you so much for the wonderful review, ****! We're thrilled to hear you're happy with your new hearing aids and that the setup process was smooth and convenient. Its great to know the at-home hearing test and support from our team made everything easy for you. We truly appreciate your recommendationenjoy your improved hearing! - ******, Customer Success Team

• Review fromBill B

  Date: 07/17/2025

  3 stars
  ********* sells a new hearing aid called Horizon. It is actually made by ******, but has a double processor that ****** does not offer to its customers. When the pairing works, it is the best hearing aid I have ever had, but when it does not pair their servic department seems unable to solve the problem, which is VERY frustrating. The Horizon brand costs $4000,so one would expect easy operation and superior service (but, unfortunately the case). I previously has Signia hearing aids and their consumer service was MUCH better. My conclusion is that , while I like the Horizon hearing aids when they work, I cannot recommend them to others because when they do not totally pair, you may have to accept that you will only have pairing in one ear.
  

  Hear.com, LLC

  Date: 07/22/2025

  ****, thank you for sharing your experienceand for recognizing the performance of the Horizon hearing aids when working properly. We understand how frustrating it can be when technology doesn't function as expected, especially with devices as essential as hearing aids.
  Our team has worked with you on multiple occasions to assist with the pairing process, and weve also provided a walkthrough video to help. That said, we never want you to feel unsupported. If you're still experiencing issues, please dont hesitate to reach back outwere here and ready to help until its fully resolved.
  We truly value your feedback and hope we can restore your confidence in both the product and our service. - ******, Customer Success Team

• Review fromPam D

  Date: 07/14/2025

  5 stars
  Top notch, my experience was great. So very glad it went with them. First rate, they kept me informed all the way thru the steps and couldnt be any happier with the outcome. Thank you Hear.com!
  

  Hear.com, LLC

  Date: 07/15/2025

  ******, thank you so much for the kind words! We're thrilled to hear that your experience was top-notch and that you're happy with the outcome. Keeping you informed and supported every step of the way is exactly what we aim for. Welcome to the hear.com familywe're always here if you need us! - ******, Customer Success Team

• Review fromDeborah L

  Date: 07/14/2025

  5 stars
  These are my third set of devices and my favorites. I wear them more frequently than I did the others because of the design and their comfort. I have found it easy to work with everyone.
  

  Hear.com, LLC

  Date: 07/15/2025

  *******, thats amazing to hearthank you for sharing! Were so glad that this third set has been the perfect match for you. Comfort and design make all the difference, and its wonderful to know youre wearing them more often. If theres ever anything you need, were always here to help! - ******, Customer Success Team