We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

International Trade Consultant

True Trading Group LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in International Trade Consultant.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company offers a "money back guarantee" on the membership fee if their service is used for a year without recouping the membership cost through stock investments. I fulfilled all the refund criteria listed on their website. My refund request was initiated in writing via email, and I had multiple communications with their customer service. Upon their request, I provided documentation to prove my eligibility for the guarantee. However, after submitting the required documents, they stopped responding to my inquiries about the refund status. Despite numerous phone calls and emails over several months, I received no reply. I am now seeking formal advocacy to help recover my membership fee. I have attached a copy of our email communications since the start of my refund request. It will show that I have maintained frequent contact over many months and cooperated fully with all requests for documents to support that I met all requirements for their refund guarantee. The link to their refund guarantee can be viewed here: ************************************************************ . Their criteria for a refund guarantee are stated as follows:-must maintain your annual *** membership throughout the 1-year term: yes.-must pass all courses currently offered by ***...by doing so, you will become *** Certified: yes, certification attached. -must maintain *** Certification without a lapse of more than four weeks between the time of that Certification and the addition of any one or more new courses that *** offers (provided such courses are identified as required for *** Certification): yes -must log into the *** Platform for at least 50 of the 253 trading days during your one-year membership and complete at least one free small private study group: yes, study group enrollment confirmation was emailed to them -trade earnings during the term of your membership do not cumulatively meet or exceed the cost of your membership: yes, lost $422.72. Bank statement was set to them.

  • Initial Complaint

    Date:10/28/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a customer in 2021 and at that time the emails were expected and welcomed. However 1 year later I was no longer a customer and have asked them multilpe times to stop emailing and messaging me.This company has been notified many times to stop soliciting to me. They do not appear to be listening, next on the list, I go to the ***. Can you say spam.

  • Initial Complaint

    Date:09/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was no longer a member of True Trading Group as of 10/2022. They were texting me to get me back as a member. All of a sudden this company charged my credit card $1,157 on 10/2/2023. I was told on 10/19/2023 by **** ***** that I would receive a refund. I have tried to contact **** a few times with no response. We still have not seen the money returned to us. I started speaking with ******* since August trying to resolve this issue. He has since stopped answering my calls and texts. I also sent an email to their generic email address and have not received a response.

  • Initial Complaint

    Date:09/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need a refund for my *** ************* losses from your trade alerts have wiped out all of my trading capital.Lost 52% of your trades

  • Initial Complaint

    Date:06/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1) True Trading Group has muted me 'DjStonkApe' in the main chat that I paid for. I paid for the main chat and I can no longer use it to ask questions. I was muted because I posted a stock that other people were asking about in chat and a mod *************************************** had the stock up on his screen and talked about it. I am disabled & I am not being treated equally to every other member I cannot use the chat any more :-( I NEED A FULL REFUND 2) The main cofounder of True Trading Group **** said in chat live that they pay moderators over 100K a year. If I would have known that I would have never joined true trading group. I The moderators have free money to loose that is given to them by True Trading Group, and the 2 main moderators CHA and UNI sometimes go the opposite ways on a trade on the same stock. One will go long and the other will short it?

  • Initial Complaint

    Date:05/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I invested ***** US dollars with scam broker FXG trade and I have never gotten my money back, i was so desperately in need of help to recover all the money back to me, fortunately I came across a colleague that introduced me to a binary options trade funds recovery expert who goes by the name ********************** when i met them i did not believe that they could get back my money because i have been scammed a lot already and didn't know what to do, but my spirit told me to give it a try and i did, feel free to contact them via their emailaddress :******************* 4 at gmaiI com and they will help you to recover all your lost investment that was denied from you by your scam broker.

  • Initial Complaint

    Date:05/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid ****** and the next few days this TTG was selling less for the same subscription for 1 year!I cant get into the site with the correct email and password. The people that are there do not help with what was promised. I have a one on one with ************** and no help that I was promised! This group are crooks!They said you have complete all the courses online but I started them and then it would not give me credit for the exam online and it would not let me go farther until I did the exam!I cant get any help and they online say to clear my cashe and change browser to FOXFIRE! I did and still nothing! Fed up and scammed!

  • Initial Complaint

    Date:11/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Refer to the uploaded document

    Customer Answer

    Date: 12/05/2023

    The Company is refusing to give me a refund even though I followed their money back guarantee.  How should I proceed? 

  • Initial Complaint

    Date:11/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never purchased their subscription yet someone hacked me and all my identity stole all my emails. The current email was my main email is no longer even a part of me ****** wont let me have it back. These people have taken $200,000 in my name, and it keeps getting worse and worse and being gangsta and no one can help me, I literally have been complaining about it all year transactions that werent made by me authorized by me first speeded by my bank and then overturned because it so-called entities had more evidence to show me but I have evidence and proof that the criminals devices making it look like its me, but it is not me ******** is definitely a part of this as they sold my data to the dark web since 2018 and every year following ! Ive tried reaching them true trading group that is to resolve this but they will not refund my ****** that was stolen from me! They are a big scam and I demand retribution and I want to seek Waze to expose companies like this so this stops happening to the consumer. Please do not give up fighting what is right is right, and wrong is wrong and these criminals should not be allowed to keep stealing others money, and get away. They are a fraud group seeking your money and definitely dont live up to what an American made company stands for!

  • Initial Complaint

    Date:11/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    lost funds or Bitcoins recovery as the case might be, is not what you can do easily yourself , youd require the service of a trained specialist. I mean a recovery specialist ,is a person or a group of people who are well equipped to work around the crypto network. They have vast knowledge about the whole network and have ****************** and private keys to follow any transaction. I was scammed $49,000 worth of Bitcoin in Binary option, good thing I got every ***** back through the help of Mr **** hes a genius Reach : ******************* 4 at gmaiI Com It is also important to be patient and really calm during the process.

True Trading Group LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.