Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed a huge sum of money and decided to contact a recovery company via their email address: harperjamesplatform g mail com they help me recover all my lost funds and profits. They are very honest and reliable with great support to answer your questions 24/7 service. They have good reviews online and they are the best ...if you need help with funds recovery you can always get in touch by mail and they can direct you to their recovery website. Everything about them is legit, their English is good ,I highly recommend them due to my experience and have finally got my $82,350 back. I'm so happy.

• Initial Complaint

  Date:10/17/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined TTG after watching a live stream ******* video (************************************************************), I paid $997 and decided to join. The next morning I logged onto the website and learned really fast that the claims made on the livestream are very misleading and something not to be true. During the live stream he said that members would receive texts messages with alerts about trades in real time. I have downloaded the app and followed the set up process and there is not text messages. Also the platform is very difficult and not user friendly. I sent multiple emails on 10/17/2023 less then 48 hours from joining that I would like to cancel my membership and would like a refund. In multiple email back and forth I explained my concerns and issues and would like a refund. That's when I was provided the refund policy and found out the hoops you need to go through inorder to get a refund. I just want my $997 back nothing more. This company appears to be a scam, loaded with bots and only focus on daytading which I'm not set up to do. The company refused to provide the refund even after getting and email which stated....."*****, as mentioned earlier requesting a refund in less thats 48 hours from joining does qualify you for a refund under our refund/cancellation policy." Just want refund.

• Initial Complaint

  Date:07/22/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Trading Group LLC is not being honest and holding back the truth by not being totally transperant in advertising there Trading Group Business to Client opportunities? They never mention how much the upfront costs are and how long does it take to get your money profits back to the members who agree to join? I found out the hard facts only after I attended there free 2 day trading seminar? The cost to join is over $18,000.00 and once you make a trade you can't claim the profits if any for at least 6 months or longer! The Radio Show only tells the good never the bad that's involved with the Trading Group LLC

• Initial Complaint

  Date:06/07/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently a member of TTG and have been for close to 2 years now. The program is a huge scam and is not worth the money. The founder ******* is an immature, classless, misogynistic, power hungry pig. So very disrespectful and even seems to take pride in knowing that this is his demeanor. In chat if you even at slightest disagree with a trading moderator's idea or voice a different opinion you are muted immediately without warning. M I k e his partner and cofounder, and head trader seems like a great guy but his trade ideas every day are literally hit or miss 50/50. Then when you call him out on a bad trade he deflects about "you should of had a stop loss." Everyday seems like a different cash grab in chat. They solicit members everyday with different upsell opportunities for information people can easily obtain on the web. The money back guarantee is a lie, and M I k e's past is a lie, his last name isnt even *******. He uses his this alias to hide the fact TTG was sued before for pumping and dumping. STAY AWAY FROM THIS TRADING GROUP YOU'VE BEEN WARNED.

• Initial Complaint

  Date:03/15/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: November 10, 2022.Amount of money I paid: $1000.What the business committed to provide: double-your-money-back guarantee.What the nature of the dispute is: misleading or false advertising regarding the double-your-money-back guarantee.Whether or not the business has tried to resolve the problem: No (request for update ignored).Account/order/tracking number: Can provide a credit card reference number upon request.My complaint regards the double-your-money-back guarantee the owner of True Trading Group specifically advertises on the ******* TTG livestream events, the repeated claims of, When you join True Trading Group, if you go through our courses, pass our quizzes, and attend one study group, and still are unable to make the ** amount] membership fee back at least once during your membership, Ill give you back double your money.After repeated attempts to claim the double-your-money-back refund via an extensive email chain beginning Friday, March 3, 2022, and in compliance with the advertising claims, I have been met with inaccuracies, denials, and other obstacles. Expressing my issues in detail via said emails prompted the owner and host of the livestream events to adjust his script, a tacit admission of wrongdoing.Having more than met the advertised requirements for a double-your-money-back refund detailed by the owner in his ******* livestream advertisements, even confirming my profitable trades by providing statements from my brokerage accounts, I fully expect him to honor what he explicitly advertises to his audience. Doing anything less confirms that what he advertises is, at best, misleading and potentially amounts to false advertising.As noted, I have email records and brokerage statements with extensive details to support my claims. In those emails, I also address other policy discrepancies that further complicate this issue but that are too extensive to include here.

• Initial Complaint

  Date:01/16/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a membership after being told there is a 12 month money back guarantee. Was told all you have to do is complete the course and if you are 100% happy and don't make back the amount of the course you can receive your money back. I have been calling and emailing and do not even get a response back from anymore. This feels like a huge scam!!

• Initial Complaint

  Date:10/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined the group 2 weeks ago convinced by livestream "we don't leave trader behind" I had a question to one of to founders, did not get response. emailed him multiple times, texted him NO RESPONSE! during the chat someone commented **** why you not answering me, I commented to the person "welcome to the club".immediately got muted on chat! I sent multiply email to **** complaining about his behaviour, and changed the tone of my communications 4 days later because no response! I wrote "will say it in your face what I think about you once I am in Miami", **** forwarded this email to lawyer as a threat!I received an email from lawyer I am banned in participating and won't be refund due to violation of threat and language, while the co-founder **** using any form of communication he wishes and abusing his power

• Initial Complaint

  Date:09/27/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 5th 2021 I subscribed to True Trading Groups *** program for which I paid $1,000 for 1 year. A few weeks earlier it had been on sale for $1,000 for lifetime membership, provided General Membership was kept up on a yearly basis. Before purchasing at this price, I contacted the owner letting him know I was waiting for *** to go on sale again. He very firmly told me that *** would never sell for less than $1,000 per year again. I trusted him and purchased the yearly membership. A couple of weeks later it was back on sale again at $1,000 for lifetime. I contacted him, questioning this. His response was extremely rude but he did agree to convert my yearly membership into a lifetime one. On logging into the *** program I found I was muted in chat, unable to participate in a large part of this program. I sent at least six emails over the next few weeks asking why I had been muted and how long this mute would last. Never received a single response. I am aware of the controlling nature of the owner and felt sure he would unmute me in a month or so. That would not have been a problem. I was never unmuted.About 6 months later I found I had no access to the *** program when I logged in. I requested information as to the reason for this. Never received a response.I left a review for this company on another site documenting the above. The owner responded to my review stating, at least three times, to contact him for a refund. This is now about 6 weeks ago and emails requesting that refund have received no response.

• Initial Complaint

  Date:09/01/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See the Screenshot, I sent them two emails like this. They never responded back to me on either of them, therefore there was no reason to continue without knowing this. I want a full refund. Thank you!!

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an annual membership on July 12th or 13th 2021 for $1301.00 with the understanding that if I did not make my money back I would receive a full refund. Night after night on their live streams on ******** they guarantee your money back if you complete all courses (which I did) and attend one study group (which I did). I fulfilled both of those requirements, but when I asked for a refund I was refused. I was refused and sent the following as the criteria that needs to be met to receive a refund. It's way more than the 2 criteria they state is all this is needed for a refund. Please open the link to see the extensive refund policy that they do not make anyone aware of. https://truetradinggroup.com/refund-cancellation-policy/. If you are unable to open that link, I provided screenshots.Night after night they say it only takes someone meeting those 2 requirements to get a refund. They are blatant liars and I am just seeking the refund I was guaranteed to get based on 2 requirements I met. I requested a refund before my membership expired, on June 29th and July 11th, before they sent me that refund policy that they NEVER EVER mention on any of their live streams. Please go watch them so you can see how they are lying and suckering people out of their money.I also want to note that I did log in multiple days to watch them trade and try to learn.Please assist with me with obtaining my refund. Thank you!!