294 Customer Reviews
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Review from Jai C
1 star08/05/2024
This has to be the WORST company to still be allowed to service mortgages. They have a terrible customer service platform, it's borderline impossible to get in touch with a real person. They've overcharged my escrow by charging me for last years' insurance this year, causing my escrow to be short. Instead of fixing that, they just increased my mortgage to cover their mistake. I was on the phone for well over 2 hours and was hung up on by my representative after being placed on a 12 minute hold. I cannot believe that this is acceptable for any company. If you hear that this company is purchasing your mortgage, I HIGHLY recommend you refinance to avoid their issues, that will surely become your issues.
Lakeview Loan Servicing, LLC Response
08/07/2024
Hello *******************,
We appreciate your bringing this to our attention and hear your frustration. We do apologize for any inconvenience you may have experienced. We would like the opportunity to have this addressed right away with the respective servicing involved. Please know Lakeview Loan Servicing owns the master servicing rights (MSR) for this loan; however, we do not service any mortgage loans ourselves. As we contract with several different servicing companies to perform the day-to-day servicing activities (i.e. payment, escrows, hardship assistance) we will need to identify who your servicer is in order to assist you. We will reach out to you directly via your email to help assist. Thank you for your partnership ,
*************************, ******************************** Issue Resolutions, ************
Review from Linda O
1 star07/14/2024
This is the third year in a row that Lake ************** has contacted me, tellling me that I don't have enough flood insurance. The first year, I had almost 90K in flood insurance. I'd had that amount for 17 years - since I bought the place. They told me i didn't have enough and then they told me to lower it. I lowered it and then they again said, nope, not enough. And oops we were wrong. Now, I can't raise it back to the 90K because I don't need that much per the flood insurance company. We finally got it resolved three years ago - explaining to them that I have the correct amount of flood insurance. The next year, I get a letter again. We have to jump through numerous hoops to get it resolved again. Guess what? I got a letter again this year. I called and the lady I spoke to was saying things, like yeah, we don't go by the replacement cost value and then she'd say, oh, the replacement cost value is higher than we thought so you'll owe more. I was like, but I thought you didn't go by that?. She kept saying, I don't think this is how it works. It's your job to know about this stuff. It's ridiculous how untrained they are. The stress of this is making me sick. My blood pressure skyrockets everytime I get a letter from them. Avoid this company at all costs!!!Lakeview Loan Servicing, LLC Response
07/15/2024
Dear *******************,
We appreciate your feedback, and it's upsetting to hear that you did not receive the topnotch service we strive to provide. We will research your concern with the respective servicing company who handles your loan account on behalf of ********************** to assist you with addressing your concerns. A member of Lakeviews Issue Resolution team will reach out to you directly to further discuss and to help resolve. *************************, ******************************** Issue Resolutions, ************
Review from TERRAN G
1 star07/12/2024
NO F****** STARS! I got sold to this POS company and now my homeowners is canceled bc they didn't pay my insurance! BUT they sure as h*** took money out of my account...make that make some **** sense???????????? OH and I live in ** where there is Hurricanes.... cant get ahold of anyone to talk to get a fix for the problem! company is the worst!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Lakeview Loan Servicing, LLC Response
07/15/2024
Hello *******************************,
We appreciate your bringing this to our attention and hear your frustration. We do apologize for any inconvenience you may have experienced. We would like the opportunity to have this addressed right away with the respective servicing involved. Please know Lakeview Loan Servicing owns the master servicing rights (MSR) for this loan; however, we do not service any mortgage loans ourselves. As we contract with several different servicing companies to perform the day-to-day servicing activities (i.e. payment, escrows, hardship assistance) we will need to identify who your servicer is in order to assist you. We will reach out to you directly via your email to help assist.
Thank you for your partnership , *************************, ******************************** Issue Resolutions, ************
Review from ZM H
1 star07/09/2024
Like many others Loancare sent me a notice about my property taxes increasing. We were advised to pay the shortfall of$800 to keep the balance from changing no later than 5/31/2024. We made the payment before the deadline however they increased our mortgage payment anyway. We have contacted them multiple times however nothing has been done. We have never been late on our mortgage, but feel like we are being forced to pay a higher payment even though we already met out obligations.Lakeview Loan Servicing, LLC Response
07/12/2024
Hello *************,
Thank you for taking the time to leave us feedback. We are disappointed to hear that your loan servicing experience was not up to the customer service standards we strive for we regret to hear of your experience and would like to apologize for this. We pride ourselves in providing all of our customers with excellent customer service.
Please know ********************** owns the master servicing rights (MSR) for this loan; however, we do not service any mortgage loans ourselves. As we contract with several different servicing companies to perform the day-to-day servicing activities (i.e. payment, escrows, hardship assistance) we will need to identify who your servicer is in order to assist you. We will reach out to you directly via your email to help assist.
Thank you for your partnership,
*************************, ******************************** Issue Resolutions, ************
Review from Sherron R
1 star07/02/2024
Deceptive people who are not willing to assist customers with the service and best loan options available. Very disappointing. I regret having my mortgage moved to Lakeview/Loancare. Trying to get my current bank to accept my mortgage. Need people I can trust. The Escrow Analysis was a joke and nightmare.Lakeview Loan Servicing, LLC Response
07/03/2024
Dear *************************,
We appreciate your bringing this to our attention and hear your frustration. We do apologize for any inconvenience you may have experienced. We would like the opportunity to have this addressed right away with the respective servicing involved. Please know Lakeview Loan Servicing owns the master servicing rights (MSR) for this loan; however, we do not service any mortgage loans ourselves. As we contract with several different servicing companies to perform the day-to-day servicing activities (i.e. payment, escrows, hardship assistance) we will need to identify who your servicer is in order to assist you. We will reach out to you directly via your email to help assist. Thank you for your partnership , *************************, ******************************** Issue Resolutions, ************
Review from frank y
1 star06/26/2024
Awful customer service. When repeatedly asking for an escrow analysis, ********************* up on me twice, which I was not rude at all. When giving the numbers, they charged me more than I owed. They did not want to do the analysis. Finally, after the third call, they said they did that, but I have asked before, and they said they would do it but did not. We changed our insurance and gave them an extra *******, and all these changes didn't change the analysis. So we will see if they do it this time. Why is it so hard to have an escrow analysis with the correct numbers? They are hard to reach and will not listen even if you have proof that numbers are wrong. I do not recommend them at all. My other house has Veterans United, and they are wonderful.Lakeview Loan Servicing, LLC Response
06/27/2024
Hello *********************,
Thank you for taking the time to leave us feedback. We are disappointed to hear that your loan servicing experience was not up to the customer service standards we strive for and would like to apologize for this. We pride ourselves in providing all of our customers with excellent customer service. Please know ********************** owns the master servicing rights (MSR) for this loan; however, we do not service any mortgage loans ourselves. As we contract with several different servicing companies to perform the day-to-day servicing activities (i.e. payment, escrows, hardship assistance) we will need to identify who your servicer is in order to assist you. We will reach out to you directly via your email to help assist. Thank you for your partnership,
*************************, ******************************** Issue Resolutions, ************
Review from McKenzie F
1 star06/20/2024
Worst company I have every worked with. Didn't file paperwork properly and now our co-investors are trying to assume the mortgage and I am trying to buy my own house. I am now at risk of losing the deal on my house because of a clerical error on Lakeview's side.Lakeview Loan Servicing, LLC Response
06/21/2024
Dear *****************************,
Thank you for taking the time to leave us feedback about your refinancing experience.We are disappointed to hear that this experience was not up to the customer service standards we strive for and would like to apologize for this. We pride ourselves in providing all of our customers with a smooth transaction and excellent service. We will immediately research this with the respective refinance team involved and look forward to working with you to resolve your concerns. We will reach out to you directly to obtain further information; thank you for your partnership. *************************, ******************************** Issue Resolutions, ************
Review from David H
1 star06/10/2024
This company is actual garbage. They ******* ** over so hard and gates me off to an automated system. When I tried to call and make a payment the system wouldn’t allow me to make a partial payment nor talk to a person. I will never buy another house in this country simply because of companies like this. I cannot make my payment just because they gated me away from it. I honestly believe they do this as a way to steal property from people. They did it to me Indianapolis.I am a veteran and they do nothing to help us or anyone for that matter. I hope other vets see this and never go into any kind of business. By the way just on a Google search alone their security practices have lead to multiple data breaches and I was forced into having this company by then taking over the loan when I didn’t get the chance to say yes or no. The fact that mortgage companies can sell your mortgage off without your permission should be illegal.Lakeview Loan Servicing, LLC Response
06/12/2024
Hello *************************,
We appreciate your bringing this to our attention and hear your frustration. We do apologize for any inconvenience you may have experienced. We would like the opportunity to have this addressed right away with the respective servicing involved. Please know Lakeview Loan Servicing owns the master servicing rights (MSR) for this loan; however, we do not service any mortgage loans ourselves. As we contract with several different servicing companies to perform the day-to-day servicing activities (i.e. payment, escrows, hardship assistance) we will need to identify who your servicer is in order to assist you. We will reach out to you directly via your email to help assist. Thank you for your partnership ,
*************************, ******************************** Issue Resolutions, ************
Review from Robert N
1 star06/07/2024
We have a loan through Lakeview that is subserviced by LoanCare, LLC. This company probably has the distinct honor of gathering the most incompetent (or evil) group of people ever assembled to form a company. They seem completely incapable of depositing a loan payment, even when mailed at least a week or more early, and yet they never have a problem charging a $30-dollar late fee for THEIR incompetence. When called they will acknowledge their error and seem most willing to help, but don't be fooled: as soon as they are off the line your conversation has been erased from their memory and it's back to complete incompetent business as usual. Now they even are mandating we send our payments by certified check. When called on this the person on the phone said that they could not access our account, it had been locked. Then we were told that any further conversation would have to be conducted through email. No more person to person, no going up the chain of command. LoanCare customer service at its finest. I would love to leave 0 stars, but this site won't let me. How the BBB can possibly see this as an A+ company is beyond me.The above was written on the LoanCare page on 5/30/2024. Since that time my wife was once again able to talk to another representative who assured us that all had been successfully handled to our satisfaction and all late fees and the certified check requirement were mitigated. Until today - 6/7/2024. Once again, they are telling us that payment is not received, late fee is pending. In all my 63 years I have NEVER dealt with a company as incompetent and Lakeview Loan Servicing, LLC subserviced by LoanCare, LLC. I'd say they were a joke, but I don't see anything funny here.Lakeview Loan Servicing, LLC Response
06/10/2024
Dear *******************************
We appreciate your feedback, and it's upsetting to hear that you did not receive the topnotch service we strive to provide. We will research your concern with the respective servicing company who handles your loan account on behalf of ********************** to assist you with addressing your concerns. A member of Lakeviews Issue Resolution team will reach out to you directly to further discuss and to help resolve. *************************, ******************************** Issue Resolutions, ************
Review from DeAnna C
1 star05/29/2024
Thank you for letting me know that **************** nor it's investors support disabled veterans that have reached out to you countless times for assistance. You are the main reason disabled veterans like myself end up homeless. I appreciate you and your investors taking the time, once again, to show your lack of support for the military veterans. How hard would it have been to just add my amount I owe on the back end and extend my mortgage by a few months? Instead, after missing 2 payments, due to **************** software messing up, **************** and its investors would like to put a disabled veteran under more stress by making sure that it is more difficult for said veteran to ever get help. I have missed 2 payments in the past BOTH due to billing software problems on the **************** end. Thank you once again for showing EXACTLY why veterans end up homeless. I have applied on AT LEAST TGREE SEPARATE OCCASIONS for help since I was notified of TGEIR BILLING SOFTWARE problems. They won't even allow me to record the phone conversations, but they're allowed to record.I would NEVER recommend Lakeview mortgage to ANYONE. I'd say stay in your apartment or wherever until you find a company that has a great review.Lakeview Loan Servicing, LLC Response
05/31/2024
Dear ***************************
We appreciate your feedback, and it's upsetting to hear that you did not receive the topnotch service we strive to provide. We will research your concern with the respective servicing company who handles your loan account on behalf of ********************** to assist you with addressing your concerns. A member of Lakeviews Issue Resolution team will reach out to you directly to further discuss and to help resolve. *************************, ******************************** Issue Resolutions, ************
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