ComplaintsforArt Plumbing, Air Conditioning & Electric

• Initial Complaint

  07/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I used Art Plumbing, AC and Electric to enlarge my AC intake and rebuild the return box. The job cost $2,550 and was done on May 5th, but not completed. I received an invoice but knowing they were coming back to finish the job I chose not to pay the invoice. The following day, May 6th, ******************************************************** full. Two and a half months later, after several techs have come to "finish" the job it is still not completed. In the last two weeks they have not shown up for two appointments, called to reschedule two more the day of the appointment and called after my service window on another. I have been waiting over 75 days since I paid my invoice in full for this job to be completed and today was the 5th missed appointment in the last two weeks. Several technicians have been to my house to finish the job but none had the necessary equipment or resources to finish the job.Since this job was completed I have asked to speak to Supervisors and have accommodated every appointment time that Art proposed in an effort to work with their schedule and get my work completed.I would not recommend this company to anyone based on the horrible service I have received and the run-around they have given me for the last 75+ days and counting.

  

  Business response

  07/28/2023

  Hi ************** we are sorry we have not made you smile. I spoke with our trade administrator and we have all the parts necessary to complete the job. A technician is currently slated to come out to your home on July 31 after 2 pm. Please give us a call at ********** if you have any further questions and concerns.

• Initial Complaint

  07/18/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  After having a tech out for an AC service call on July 6, the tech recommended a valve to make the repair. He had to order the valve and told us hed be back after the weekend to make the repair. He had me prepay $998.50 for the job and I havent been able to get anyone to call me back with an update. They hire employees as a call service so you cannot speak with anyone directly. You can only request a call back and after ****************************************** my money back.

  

  Business response

  07/25/2023

  Hi ********************,  we are sorry we have not made you smile. We spoke with our service manager and a technician came out to your home on July 22nd and we are currently scheduled to follow up again on July 28 regarding the ac service that you spoke about and paid for. Please give us a call at ************ if you have any further questions or concerns.

  Customer response

  07/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  07/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I just had a new system installed less than 2 weeks ago and yesterday it stopped working completely. When I called the company, the earliest they could give me was Wednesday!! Thats unacceptable. Now just to backtrack a bit, from the day they installed it, I contacted the company multiple times to let them know that I was not happy about how loud the inside unit was sounding. Till this day, I have never received a call back. I also spoke to ******* who called me about getting my unit inspected and advised him of the issue, and he said he would escalate!! Guess what? Nothing again. Now today, (Monday 7/10) my ac is not working and I am stuck in a house that is too unbearable to live in.I contacted the company via phone and emailed them and they expedited a tech to come out on tuesday morning (7/11) instead. A technician named **** came out to my home around 1:30 and told my husband that the motor inside the air handler just stopped working. He said that he had never seen a motor go so fast and he doesnt have that motor, they would have to order it. I advised him that that was completely unacceptable and that the least the company could do was help us with a portable AC for my home until the piece arrives. He told us that he would do his best to get a portable AC out to us as soon as possible. He called my husband and said that he would be bringing 2 portable ac's until the piece arrives. I received a text message at 5:57 PM (7/11) stating that ********************* was on his way to my home. I sat in my car with my husband and daughters with the ac on and ate our dinner while we waited for ******. 7:41 PM and I called the company and rep **** said that it has to be a mistake because all tech's had gone home. Two weeks ago I paid almost $10,000 for a unit that is clearly malfunctioning. Last night I stayed at a hotel. If this is like this 2 weeks after a purchase, what will it be like 2 yrs from now? I do not want a motor replacement! I want a replacement of unit!

  

  Business response

  07/28/2023

  Hi ********************, we looked over your file and a technician came out to your home on July 12 and all issues were addressed for your AC unit. Please give us a call at ************ if you have any further questions or concerns 

• Initial Complaint

  07/07/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Art replaced the a/c unit in our condo on 2.22.23 we paid in full that day. Part of the agreement was they would handle the permitting process. We don't live in our condo full time so we scheduled the inspection with the city the next time we were in town on 5.30.23. The unit failed inspection and the inspector noted specific steps to be taken before the job could be approved. We had to wait until we were in town & scheduled the repair for 6.27.23. The tech was to arrive at 9 am. He didn't arrive at 9 & after several ************** the tech finally arrived at 4pm. He was unsure what corrections needed to be made but finally got to work. Before he left I looked at the drain pipe which was a specific correction that needed to be made, noticed it was leaking & pointed it out to the tech. He did a few more things to the pipe, said it would be fine and the city inspector was scheduled to review the changes 6.29.23. On the morning of 6.29.23 we awoke to water all over the floor and water damage on the ceiling bc the unit leaked. The inspector pointed out corrections that the tech had missed & needed to be corrected along with the obvious leak. The tech fixed the leak and made additional corrections but I haven't heard from the company AT ALL, complete silence, since 6.29.23 despite repeated **************. The company also replaced the electric panel in November 2022 & damaged the drywall. They indicated they would repair that damage after the permitting process was completed but those repairs haven't been addressed either. We paid in full approx $9k for the a/c & panel. We have no idea if the a/c unit has passed inspection and the company is obviously unwilling to address the damage caused by the negligence of their technician and have stopped communicating with me even though these jobs haven't been completed. We will have to make those repairs ourselves and want to be refunded for the damage, the inconvenience, our time, *******************

  

  Business response

  07/28/2023

  Hi **************** we are sorry we have not made you smile. We have reviewed your file and we found:
  
  - All your permits have been closed out 
  - All work has been completed by our technicians
  - Both your AC and Electrical Panel are working properly
  
  As far as the drywall damage that was caused when your electrical panel was installed, please send us pictures of the damage and we would be happy to schedule someone to come out and repair this. 

  Customer response

  08/02/2023

   
  Complaint: 20286767
  
  I am rejecting this response because: one of the main problems was the lack of communication.  There was a day in the spring of 2023 when I was getting calls from a city inspector who was at the condo to inspect the electric panel along with an Art technician and because no one from Art had cleared the date with us first since we don't live there full time or even let us know the appointments had been set up, we were not there.  This could have resulted (but thankfully didn't) in a fine or charge from the city as clearly stated on the permitting paperwork.  There was a lack of communication on June 27th when I made plans to be in town for the a/c corrections to be made and the tech, *******, was supposed to be there at 9 am and didn't arrive until 4:30 pm and all the next day as a new technician had to fix the damage caused by ***************  In fact, no one responded to me AT ALL about any of my concerns after June 27th despite my calls and emails until I filed this complaint on July 7, 2023, which the company didn't respond to until July 28, 2023.  

  For these reasons, and as stated in my complaint, we will have to make the repairs ourselves to the ceiling for the water damage caused by the Art technician, *******, when he was to be making corrections on the a/c and for the drywall damage incurred when the electric panel was being installed. We are not interested in spending any more time trying to communicate with the company to schedule any more visits because frankly, we have no faith that anyone in the company will consistently communicate with us.  I included photos in my original complaint but have attached again.  Please let me know if you don't get them.

  We have paid your company somewhere in the neighborhood of $12,000 for replacing the electric panel, air conditioner and water heater.  We would like a refund of $1,000 as we will have to make those repairs ourselves and should be refunded for the damage, the inconvenience, our time- both for the repairs and for dealing with the late technician and the technician who needed all of the next day to fix the problems with the a/c that caused the leak- and the effort and materials needed for the repairs.

  Sincerely,
  
  ***********************

  

  Business response

  08/16/2023

  Hi ****************, we have spoken to our management team and reviewed your pictures, and we would be more than happy to come out to your home and do the repairs. Or we can refund you five hundred dollars.

  Customer response

  08/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution for a refund of $500 is satisfactory to me as long as the $500 refund can be processed and received by me within 10 days, or on or before August 28, 2023.  Once the refund has been received I will consider all issues resolved and this matter may be closed.  Please advise and thank you.
  
  Sincerely,
  
  ***********************

  Customer response

  08/17/2023

  Hello- I still require a response from the company for a final resolution. Could you please keep this matter open until it is received? Thanks so much!

  Customer response

  08/17/2023

  Hello-  this matter is not quite resolved.  I still need to hear from the company regarding how they will issue the refund and if they're sending a check, we need to give them the address to send the check because it is a different address than the service address.  Please keep this matter open so we may work out this final issue.  Thank you!

• Initial Complaint

  06/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 17 2023 art plumbing was scheduled to start working on my ac ductwork. After they arrived and assessed the job.Previously quoted and approved for financing. They determine that the job needed to be rescheduled. They left an taped piece of ceiling that was cut to check the ductwork from the inside to the roof where the ac unit is.Also they open a hole in the ductwork on the roof and applied some kind of cement or sealer to cover it.After that they left and told me someone will call me to reschedule the job. April 7 2023 They told me they will come back to do the job.They didn't show up. After calling the estimator a couple of times he finally answered me and said. The job was canceled due to some part of the roof was not quoted and therefore they would not do the job.Then financing company was calling me to let ne know the job was approved by art plumbing and they were notifying me to be ready to send payments. Which after talking to art plumbing they agreed to advise the financing company that the job was canceled. Clearly there was aack of communication within the two companies. Now after all this heavy rain over the past few weeks I noticed rhat there a leak coming from the ductwork that they opened, and the fiber glass is wet. I called them to let them know about this and they said they will call me back. I don't know when?I'm afraid that with all this bad weather coming up in the next few days I will have more water coming into my house. Please I need help I don't know if water made some damages in the ceiling or any other place.If the fiber glass get wet will dry or it will have some mildew growing up?I need assistance with this process.This company was referred by homedepot. They are one of their contractors who work with them.

  

  Business response

  06/27/2023

  Dear ******************,
  

  We sincerely apologize for failing to bring a smile to your face today. Our team reached out to our AC Manager, and together we conducted a thorough assessment of the issues you were facing. Upon careful examination, we concluded that due to significant deterioration in the concerned area, we were unable to proceed with the necessary work. As a result, we regretfully had to cancel the job.

                                 Should you have any questions or concerns, please don't hesitate to contact us at ************. We are more than happy to assist you.
  
  
   
  
   

  Customer response

  06/28/2023

   
  Complaint: 20224441
  
  I am rejecting this response because:no action was taken from Art plumbing to repair the damaged ductwork on rooftop.

  
  
  Sincerely,
  
  *****************************

  

  Business response

  06/28/2023

  Dear ******************, no action was taken to repair the damaged ductwork on your rooftop because the damage was not caused by ************** or our company. We came out to your home on march 7th and we determined based on the problems that already existed with your ductwork that we would not continue the work and canceled the job subsequently. 

  Customer response

  06/29/2023

   
  Complaint: 20224441
  
  I am rejecting this response because:damaged was caused by your techs. The ductwork leaks where they sealed. On the roof top I have a video  showing that. It needs to be replaced or repaired 
  
  Sincerely,
  
  *****************************

  

  Business response

  07/21/2023

  We firmly maintain that we are not responsible for the damage to your rooftop. After careful assessment, we concluded that the affected area was severely deteriorated, and as a result, we decided against proceeding with the work. If you possess any video evidence of us being on your rooftop and causing, the damage, kindly share it with us for thorough review.

  Customer response

  07/25/2023

  This show that water infiltrate the ductwork that was cut and patched. 

  Customer response

  07/25/2023

  This show that water infiltrate the ductwork that was cut and patched. 

  Customer response

  07/28/2023

   
  Complaint: 20224441
  
  I am rejecting this response because:

  This show that water infiltrate the ductwork that was cut and patched.
  
  
  Sincerely,
  
  *****************************

  

  Business response

  07/31/2023

  Hi ******************, just to reiterate on this complaint we came out to your home on April 7 assessed the issues in your home and we determined that we didn't want to take on the scope of the work that was needed for your home and we promptly canceled the job. we never touched or repaired anything in your home before or after and no work was done. You brought ** in a previous response that you had video footage of us doing work, please provide us and the BBB evidence of that.

• Initial Complaint

  06/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Had an A/C unit for 10 months, went out on me, had a service for Friday and was told they can't make it and have to come tomorrow, it was 91 degrees in the house with 4 dogs. Came out on Saturday and found out that it was a clog in the unit, have a warranty that is only for parts, had to pay for the service which in my opinion, shouldn't have.

  

  Business response

  06/21/2023

  Dear ********************,
  
  Regarding your 10-month-old AC unit, we identified a clog in the system caused by a dirty drain line. Although your unit is covered by warranty, it solely applies to parts and excludes service for the drain line after the initial 30-day period. Initially, our manager extended an in-house credit of 50% off the job's price, which you accepted on a recorded line. However, you subsequently changed your stance and issued a threat to file a formal complaint unless the entire amount was credited back to your credit card. If you wish to have further discussions on this matter, please contact us at ************.
  
  

• Initial Complaint

  02/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  SCAMMERS!! One of many things we purchased from Arts is a Rheem smart water heater, they sold us the product and service. 9 months after this $5k+ purchase and service from Art Plumbing, our smart water heater started sending us multiple warning to both our mobile phones mutliple times throughout the day and an alarm was going off on the unit itself. We called Arts, they came out and basically said oh, ignore that, that just happens reset the unit and done. The one of two was ready to leave, convincing us it was that simple reset and done, no charges. Outside the second guy was screaming to the first as he was waling toward the car to leave. He found A PUDDLE, it was raining and htere were puddles all over the neighborhood. But they call the home owner out, and pointing at the puddle, homeowner mentions this has nothing to do with the water heater way on inside of house AND it just rained. Contractor NO NO, look at this tool im putting in the water, it means you have a leak and this could ruin your water heater and more. As the conversation went on, they got us for almost $1,100, left, and within hours on the same day - alarms start blowing up again on the water heater and our phones. The contractors at Arts didnt even both to support their own work that is under warranty. Yet they invented a lie to get us to give them $1,100 completely unrelated. We know nothing about heating / cooling, gay couple, perfect victims. Another expert came next day to review the work they did for $1,100, they said 1. this work was absolutely not needed, and 2. If we were to have called him for the exact work it is a $200 job for parts and services. They pressured us and convinced we needed this wasted work. We contacted Art, and they to this day will not let us speak with a manager or owner, even after asking they said well have them call you back, Ive since called the manufacturer direct, under warranty they had it fixed free with other local business (to be used now on).SCAM

  

  Business response

  02/27/2023

  Hi ********************, we are sorry we have not made you smile. Our managers spoke to you both on February 7th on a recorded line and we acknowledged your complaint and accepted responsibility for the situation and we subsequently refunded you 300 dollars on February 9th for the inconvenience we caused. Please give us a call at ************ if you have any more questions or concerns. 

• Initial Complaint

  02/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called a plumber to come out to my 82 year old grandmothers home on Thursday 2/23. I spoke with ***** at the office and was I was physically there when *****, the service tech got to her home. It was a 15 minute fix. He showed us the price of $244 because they charge by the hour regardless. I sent a screenshot of the price to my mother and said wow plumbers make this much for 15 minutes Im changing jobs.I had to go pick up my son, so as ***** was packing up and had already confirmed the price, I left while my grandmother got her checkbook. I was gone for not even 5 minutes and she calls me hysterically crying. Within seconds of me leaving, ***** told her it was now $640 and he wouldnt leave until she paid. She was terrified and wrote the check. She was absolutely hysterical for 2 days over this and is afraid he is going to come back because he knows where she lives.I have a picture of the original price, and footage of him on the ring camera showing he was there for 15 minutes in and out. When my grandmother called ***** back to report this, her response was well, you paid and hung up.I have called this business at least ten times since Thursday evening and no one will call me back. This is an absolute disgrace and criminal behavior. They should not be allowed into peoples homes.

  

  Business response

  02/28/2023

  Hi ****************, We are sorry we have not made you smile, Our managers spoke with you about the price of the work on February 27th and there was a miscommunication that we sorted out with you. The issue has now been resolved, but if you have any more questions or concerns please give us a call at ************.

• Initial Complaint

  12/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Date of initial - 6/11/2021, Installed on 6/15 to 6/18, water leakage Repair on 8/3/2021, Heater replacement on 1/28/2022, water leakage repair again 9/21/2022 and 11/20/2022 & 11/23/2022.The amount of Money you paid the business - $5,075 New air conditioner supply and installed.Water leakage from roof has been persistent since it has been installed, and still leaks during heavy rain.In summary, the company has failed to provide proper services since initial installation. I have had multiple interactions for issues with the **** unit that included multiple instances of water leaks due to improper installation. The most recent being the fan seems to have stopped working and now claim that the unit is outside of 1 year **** and is not covered for repair and that would lead to labor cost of $680

  

  Business response

  01/05/2023

   Hi **************, we are sorry we have not made you smile today. We acknowledge that we have been out to your home more than once, but we found that your unit is no longer leaking and you agreed it was no longer leaking, however your motor in your AC does need to be replaced, we sent you an estimate of $630.18 to replace it however we will lower the price to $500 dollars the cost of  labor. Note your one-year labor warranty has expired. Please give us a call at ************ to schedule an appointment and we would be happy to go out to your home and service your unit.

  Customer response

  01/12/2023

   
  Complaint: 18655757
  
  I am rejecting this response because:

  Hello Sir,
  
  Please Note that the last communication from company identified an existing issue with sealing and potential for water leakage in future through unit wall by condenser motor.
  
  The critical issue is water leakage from air-condition unit from top of my house that was not installed properly since new installation.
  
  Please see below service comments from last visit on 11/23/2022 and no one visit after this service, I am suspecting that because of water leakage by condenser motor, motor was damaged and need to be replaced. I attached below visit invoice for your reference.
  
  
  
  My basic request is either seal the unit properly so there is no leakage during heavy rain and need to get warranty/assurance for no more water leakage due to installation. Another option is to replace entire unit with new one warranty is extended and .
  
  Please let me know if you have any questions.
  Thank you,
  *************************

  

  Business response

  01/20/2023

  Hi **************, we stand by our current assessment of your unit. You stated on a recorded line on 12/28/2022 that there was no longer water leakage coming from your unit and ************** confirmed this statement when he came out to your home that same day. We are happy to follow through on our offer of replacing your condenser motor for $500, but we reaffirm that there is no leakage in your current unit. Please give us a call at ************ to schedule an appointment or if you have any further questions or concerns.

  Customer response

  01/27/2023

   
  Complaint: 18655757
  
  I am rejecting this response because I clearly mentioned on call that water leak was still present during heavy rain. Please check the full recording, and provide alternative resolution options.
  
  Sincerely,
  
  *************************

  

  Business response

  02/07/2023

  Attached is the recording regarding the leak. Please let us know if there is anything else needed. 

  

  Business response

  02/08/2023

  Attached recording confirms there was no leak present at the technician last visit.

  Customer response

  02/15/2023

   
  Complaint: 18655757
  
  I am rejecting this response because:

  I carefully listened phone conversation recording and I dont see anywhere that I told you no water leakage ( It cleared mentions on this recording that water leakage only when there is heavy rain)
  
  And it also clearly mentioned in this recording that this unit has some issue since installed, please see attached last invoice (11/23/2023) clearly mentions that possible water leakage in some area with photo sent to you from your technician I also attached with this email and after this service no one has been done and service or repair for water leakage.
  
  I called you on December 24th for AC/Heater was not working..
  
  Please consider this request and repair water leakage and replace fan.
  
  Sincerely,
  
  *************************

  

  Business response

  02/22/2023

  Hi **************, we stand by our response that your AC leakage had nothing to do with the work ************** (s) performed.  However, we will send a technician to your home to replace the fan for you free of charge, after that we consider this matter closed.  

  Customer response

  03/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Potential for water leakage in future due to installation
  
  Sincerely,
  *************************

• Initial Complaint

  12/13/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  They are trying to do bait and switch by offering a service and then even though we never received any service from them they send me an email w my recording attached threatening to put a lien on my home for $120 leak detection that they never did. I have never in my life had to interact w a company where they are aggressively threatening you for $120 that they are trying to forcefully get when they provided no service. Its insane. I need them to remove any so called charge they are trying to justify because they did nothing and stop harassing me and threatening me.

  

  Business response

  12/19/2022

  Hi *******************, we are sorry we have not made you smile today.You called our company on November 3rd, 2022, needing service for a leak detection in your home that same day. We told you that the fee for having at technician come out for same day service was $129 and that we would provide you with an estimate for the price of the job, which you agreed to on a recorded line. ************** came to your home and provided an estimate for the service,and you declined to accept the estimate, but you were still responsible for paying the $129 dispatch fee. Please note that on December 13, 2022, our accounting department did send you an audio copy of everything that was stated in this response.We are unsure as to why you have sent this complaint to the Better Business Bureau. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩