ComplaintsforCoral Springs Auto Mall

• Initial Complaint

  04/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Despicable sales tactics.The initial deal was struck between me and one branch of the auto mall, After losing over an entire evening, I was told the car wasnt theirs to sell and was directed to the adjacent ******* branch. The new salesman rejected the already agreed upon price. After agreeing on a new, higher price, we waited over an hour for a written invoice. That invoice was again higher than the agreed amount. Days later a phone conversation guaranteed a new price. In person they again presented a higher amount adding my current vehicle as a trade in. It was later hinted that a staff member intends on purchasing the vehicle at auction and no matter what is agreed it will likely never be sold.

  Business response

  04/24/2024

  To whom it may concern,
  Please note looking at the history there were multiple offers provided by the that were not accepted by the dealership. Please note we have provided an out the door price that the customer stated won't work. dealer will not take further action. 
  

   

   

   

• Initial Complaint

  04/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was given a 3 year lease. I wanted a 4 year lease like the car are turned in. This dealership is VERY SNEAKY!!!!

  Business response

  04/16/2024

  To whom it may concern, 
  Please note the dealer does not control the payment per term. it is always the lender (in this case NMAC). customer could absolutely have gotten a ****** lease however the monthly payment may have been higher. From what the record show this contract is signed and funded NO CHANGES can be made to the term. we respectfully decline customer offer. 

• Initial Complaint

  02/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  IN June of 2021, I purchased a 2021 honda HRV with five miles, starting around eight thousand miles I would feel an infrequent jerk, at nine thousand miles I took it in for routine service and told the person checking me in about it and he said it doesn't have that kind of transportation so he didn't mention it in my service. At ****** miles it stopped in the street on a 50 miles zone where I had to think of how to move it before getting hit where I would be blamed if I got hit and die. I shut it down and restarted it and I was able to moved slowly to where I was safe, I called ****** honda and they said I could drive it in, so I did, they changed a sensor, it started again and because it happens periodically they said if it doesn't happen consistently they can't find it to fix it. My question is, do i drive it until it stop again? The warranty department closed my case because of it not being constant. I would like them to replace my car with a new one, a 2022 model or refund all money including down payment and monthly payments made to date. The reason for a new car is to prevent being frequent at the mechanic shop and I have had my share. I spoke to *********************** at Coral Springs honda and she wanted me to take a loss by mentioning a TRADE on what is no fault of mine.

  Business response

  02/15/2024

  To whom it may concern, 

  Please note customers last service visit to coral springs Honda since 07/18/2022. looking into the records with American Honda customer went in for warranty a repair September 09/18/2023 for a repair but no jerking was mentioned or repaired This was done at a different Honda. I have personally spoke with ****************** and advised her to bring in the vehicle as we cannot diagnose over the phone or fix without proper diagnosis, she declined and was upset. I explained to her that the technician would have to test drive if issue is not reoccurring customer declined and stated she want to just change the vehicle.  I offered her the trade program and customer started using vulgar language and hung up. Please note the dealer declining customers offer. Dealer cannot offer anything more than what was proposed to the customer previously. 

  Thanks,

  ********************;

  Customer response

  02/16/2024

  I took the car to ****** honda because it's closer to my house and I brought it in on Nov 30th, that's when the advisor said he can't diagnose it if it's not consistent. She did not offer to take responsibility for the car, her off was a trade and mentioned that she would have to see what my car is worth, that means I loose. I can not loose.

  Customer response

  02/18/2024

  Purchase price $26,938.55

  Balance to date $7,397.38

  Sales person Is a ******** guy I know as *****.

  Vin # *****************

  I took the car for maintenance  at ****** honda at ********** on 3/14/23 wtih service advisor *********************, the date it stopped in the street on 9/18/23 the advisor was ******, for the next service 11/10/23 with ****,  upon the request of the honda warranty department I took it back for the jerking on 11/30/23.

  ****** Honda ************

  Honda Warranty ***********

  Case #********

   

   

  Customer response

  02/18/2024

  Purchase date 6/2023

  Dispute amount is $26,938.55

• Initial Complaint

  01/10/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Three months of calling this dealership weekly to resolve an issue. Both my sister and I leased our vehicle at the same time and they are losing us as customers over a $248 disagreement.When I leased my new vehicle dealership, agreed to pay anything owed on current lease (5 payments) and refund the payment. I had already paid an advance on the old vehicle. Now they are refusing to return the payment I made in advance, so I am paying for two vehicles for the same month, one of which the dealership already had taken back. Changed paperwork on me and document is missing my signature because it is not what I agreed to.

  Business response

  01/11/2024

  To whom it may concern, 

  Per our record the general manager spoke with customer and agreed on a resolution. Case resolved. 

   

  Thank,

  *****************************

• Initial Complaint

  12/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Coral Springs Nissan offered a lease exchange with a lower monthly payment, no money down and all lease termination costs outside of the plates exchange, registration and first month total of $841 out the door. Our sales representative ***************************, unknowingly to us at the time, miscalculated the costs and told us the full amount for the lease termination was $1,518.00 which Coral Springs Nissan paid. We then received a follow up bill from Nissan ************************ Company LLC claiming we owe them an additional $1,500.10 because the total owed to them was not $1,518 but actually $2,370.65 and they further charged us for excess wear and tear for $55.00+$3.85 tax, $395 Disposition fee and $27.65 tax and $165.95 term tax. All of these additional charges should be completely covered with a zero balance. I attempted to reconcile this miscalculated over charge with the sales manager ***************** who was playing games and denying that they agreed to more than $1,518 which is questionable because there is no percentage variation of their claimed total that would amount to $1,518. It is what they told us at the time was the compete cost to close up this account. ***************** acted as if he wanted to help but actually ignored the entire issue altogether and never got back to us at all. I now have an adverse **** on my credit because of this dishonest bait and switch merchant activity and breach of contract.

  Business response

  12/15/2023

  Hello, 

  Please note customer needs to contact the manufacture to dispute this bill was sent from NMAC. When the deal was negotiated the dealer agreed to pay $1,518.00 on customer behalf. Dealer was trying to work with customer to assist with this customer became very belligerent and abusive.  Please note customer became abusive. Dealer declines the customer offer.   

  Please see attached. 

• Initial Complaint

  11/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to file a complaint against Coral Springs Nissan, stemming from a recent purchase experience that was both misleading and handled poorly by the dealership staff.**Details of the Incident:**My intention was to purchase a Nissan Rogue MIDNIGHT edition, and this was the agreement made with the sales team at Coral Springs Nissan. Unfortunately, it was only after I returned home from the dealership - due to it being late and dark at the time of the transaction - that I realized the vehicle delivered to me was the ** Rogue, not the MIDNIGHT edition as initially agreed upon.Upon approaching the dealership for a resolution, I was met with resistance rather than assistance. Staff members, including ***** in finance and manager *****, were not only uncooperative but also suggested I pay additional fees to receive the car I had originally agreed to purchase. This is unacceptable and is perceived as a deceptive 'bait and switch' tactic.Furthermore, there was a significant issue with the insurance handling for my old lease vehicle. The insurance was removed before I officially returned it, leading to a period where I was unknowingly driving without insurance, posing a serious safety and liability risk.**Past Relationship with the Dealership:**I have been a loyal customer of ********************** since I was 16, with my family also purchasing their vehicles from this dealership. This incident marks a ***** departure from the trustworthy relationship I had with this dealership and leaves me feeling deeply disappointed and deceived.**Requested Actions:**1. Corrective action to replace the ** Rogue with the Nissan Rogue MIDNIGHT edition as per our original agreement, at no additional cost to me..As a long-time customer, I had high expectations of honesty and quality service from Nissan Coral Springs. I urge prompt and fair action to resolve this issue.Thank you for your attention to this matter.*********,*******************************

  Business response

  12/12/2023

  To whom it may concern,
  
  Customer initially came in to look at a Murano Midnight edition they did not like the vehicle. The customer wanted to see the Rogue.Customer never actually looked at a Rogue midnight edition. They decided to go with the Rogue. The customer went into finance and did all the paperwork.  Please note customers in the finance office review and sign all paperwork related to contract and vehicle. The customers then will go through a delivery process to go over the vehicle one more time (pair phones with vehicle, as well as vehicle features explained) The customer then took the car home.
  The customer came back a few days later and said that she wanted the Rogue midnight edition for the same price. The dealer offered her 3 options at the time 1) keep the car she has 2) change to the midnight rogue which would be more per month it's about $1,400 difference so the payment would go up by roughly 40 dollars or option 3) since her deal wasnt funded, we would cancel the deal.  She chose option 1 because she didnt want to pay for the upgrade.  Customer is now slamming the dealer on all social media sites.
  
  Please note dealer respectfully rejects customer offer.
  
  Thanks
  ********************** 
  

• Initial Complaint

  08/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been attempting to rectify this issue with Coral Springs Nissan for the last six weeks. To summarize, I ended my lease on a 2022 Nissan Murano on June 4, 2023. The mileage when I turned in the vehicle was ******. Instead, the mileage reported to Nissan Finance due to a clerical error by the associate reporting the mileage for the 2022 Murano was ******, resulting in a $18,708.68 (including tax) liability that they are saying I owe them. Per my attachments, I have contacted Coral Springs Nissan numerous times to get this discrepancy resolved. I expected this to be a quick fix since the error was Coral Spring Nissan's. I did receive an email from the dealership with what they submitted as a corrected odometer reading to their finance department; however, their paperwork had the wrong year of the Murano, my home address was incorrect and there was no VIN listed for the Murano.After repeated calls, texts, and emails, I cannot seem to get any confirmation or communication from Coral Springs Nissan on the status of what has become a serious issue. In the meantime, I am getting calls from collections for their mistake which is affecting my credit.I am requesting an immediate billing adjustment/removal, confirmation and documentation by Coral Springs Nissan this has been done and a correction to my credit report.

  Business response

  09/03/2023

  Customer has been updated. We have communicated with manufacture to resolve. Per manufacture a new updated bill has been sent to the customer. 

  Customer response

  09/07/2023

   
  Complaint: 20501646
  
  I am rejecting this response because: While the excessive mileage was corrected, the finance company emailed a new bill showing liability still owed, which is an underpayment by Coral Springs Nissan at lease end. I have made several attempts to reach out to the dealership with zero response. While I am relieved that one issue was finally corrected, the due diligence from Coral Springs Nissan has been unacceptable. 
  
  Sincerely,
  
  ***************************

  Business response

  09/28/2023

  Hello,

  Please note you have to reach out to the Nissan *** to dispute and charges.  The last bill is based on their inspection. they can supply you with the breakdown as well as pictures of liability. the dealership is no longer able to assist with this. 

  Please call the number given on the invoice for the ***************. 

  *****************************
  Customer Service Manage
  

  Customer response

  09/28/2023

   
  Complaint: 20501646
  
  I am rejecting this response because:

  That is incorrect. The responsibility is with the dealership as they underpaid Nissan Finance upon acceptance of my lease end. Thank you.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 3rd 2023, I took my vehicle to Nissan to have a dionasic report to find out why my car was losing power while I was driving it. I was given a list of repairs totaling to ***** and the main parts that needed to be replaced was the gasket and valves after two weeks i took my car back to Nissan so they can repair what was on the diagnostic report. the repairs was paid in full and in less than a week after having the car back it broke down on me while I was working, my car is now worse and not drive able. They will not give me a loaner for improperly fixing my car I am a traveling massage therapist and licensed nail technician Therefore my vechile is the main equipment in my business i need to make sure my car is running properly so i can continue and run my business they have had my car for a whole month and have not done any work on it I'm losing my business because I do not have a reliable vehicle myself and my daughter are on the verge of being homeless because I have not have my car for a whole month and because my car broke down in the middle of me working I was not able to pay the full ammount for ****** rent when I deal with the service manager he is inconsiderate of my time and I believe I'm being discriminated against for being black and a woman

  Business response

  07/11/2023

  To whom it may concern,

  It is our process to have a multi-point inspection on every vehicle so that the tech can report everything that is needed to properly maintain the vehicle, it is basically a heath ***** for your car.  The advisor would then discuss what is recommended and explain what is needed and how urgent it is. This is indicated by the colors red, yellow or green on the multi point inspection. It is ultimately up to the customer to decline or accept.  
  After looking into your records, it looks like your vehicle was just picked up from our shop. and it looks like you did have a loaner as an exception from management. We do not normally offer loaners unless it is approved by the manufacturer for the repair. Since you are a repeat customer and due to the circumstance of the situation, upper management did approve a loaner for you as well as do the repairs free of charge. 
  

  Your current situation is very unfortunate, we understand things happen and are sorry you are going through this; however, we can assure you that gender and racial background are never factor in the way we do business here.  As far as lost wages we have to respectfully decline your offer. 

  
  Respectfully,

  *****************************

   

• Initial Complaint

  06/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 2023 Nissan frontier on 12/21/22 deal# *******.Complaint 1. I never received my refund for $500.00 college graduation incentive. Complaint 2. Nissan put the wrong tag number AL84YN on my registration. As a result this tag is assigned in my name. It is currently being used by someone else that owns a Mustang GT. I have been getting SUNPASS bills and summons's since 12/22. Nissan gave me a new tag and registration but never corrected the tag assignment. I am still getting SUNPASS pass bills and summonses'.I spoke with the finance person "Mo" 4-5 times and the Sales Manager *********************** 4-5 times and sent 2 emails. I went into the office to find Mo who was not there ***** twice who told me he would take care of it each time. The Last email I send 6/1 was un answered. I brought in proof of graduation, following week after purchase. I also sent a copy of the diploma and Sunpass notices on 2/7 and again via email to the Sales Manager..

  Business response

  07/20/2023

  To whom it may concern,

  customer issue resolved directly with dealership. 

  Customer response

  07/20/2023

   
  Complaint: 20251035
  
  I am rejecting this response because:

  A check was received for the unpaid tolls and $500.00 Graduation incentive.

  1. There was sales tax paid on the $500.00 and the tax portion was not reimbursed.

  2. I have not been given assurance about the issue of my name being associated with the wrong registration and wrong vehicle. 

  3. I know it may be too much to ask but I have bought in the past about 5-6 cars from this dealer. I have 2 Nissans now. 1 car coming up on lease next month and less than

  one year for the other car. A formal apology would be nice.
  
  Sincerely,
  
  *********************

• Initial Complaint

  04/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to Coral Springs Auto Mall Honda dealer to have car serviced on February 23, 2023 because computer system was not working. While there I went to talk to a salesperson what would it cost to buy my 3 year old 2020 Honda. After some information I waited for the service work to be done on my car for almost 2 hours. Man gave me my keys and I got in car to leave, but noticed car had not been fixed. Asked salesman Joville White #**** why car was not repaired. He told me something had chewed wires under car and he would not fix car unless I paid $675.63 first. I left and went to ********* near me and they repaired it for $487.50 in one day. I went back to discuss buying my 2020 Honda which the lease was upon March 2, 2023. When I leased my 2020 car they charged me a pre delivery fee of $799.00. This was the ninth year I had leased from them. They sent me to a finance person named *******************. Only thing she explained to me I would get a 7 year warranty and wouldn't have to make a payment till April. We sat and talked for over an hour after about her life and nothing else. When I got home a few days later I looked at my bill and saw another pre delivery charge of $992.00 for my own leased car. I called her and dealership 7 times and never had a call back. One time **** answered and said she was busy but would call back shortly. Never called. I finally had to drive to dealership so I could talk with someone. Everything that I have researched says that if you get charged a pre delivery fee call an attorney. I submitted a report to ************************ report #********* and they said they can't resolve reports on behalf of individuals. I am hoping that you can solve this problem as I believe it is a scam. I am 80 years old and I feel that I was taken advantage of.

  Business response

  05/09/2023

  customer service has reached out to customer to further assist 

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩