ComplaintsforCoral Springs Auto Mall

• Initial Complaint

  03/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is a follow-up and update to a previous complaint( case #****) To briefly recap, the previous complaint cited extre malfeasance in that Nissan broke many promises , causing emotional trauma and financial hardships for being without a car. Itwas a terrible experience that climaxed with Nissan selling the car we purchased to another customer ( which is technically criminal). after many inconveniences that suffered both monetarily and emotionally from Nissan's neglect by selling our car that was rightfully purchased., But there's more:when we finally received the car weeks later it was a disappointnent because it was , yet another broken promise; we were promised, before purchasing the car by the sales manager that the technology would be " more advanced than our old 2015 Murano SL:" We were told that although we're getting a lower trim (MuranoSL AWD) because it's 8 years newer, not only has equivalent features, but more advanced ones. This turned out to be intrue. The main feature that we liked that Nissan pioneered that was standard on our 2015 Nissan Sl AWD was the roundview camera system that our new 2023 Murano SLcadoesn't e. It also doesn't have the power lift gate feature that made life so convenient. Inrhprevious complaint,all we wanted is for them to deliver the car they promised and correct their poor business ethics for future buyers, but now we are seeking monetary compensation in the form of removing (at least) **** paymentfor the inconveniences endured over this entire ordeal( taking off a paynent would be cheaper thanNissan paying to install the bird's-eye view canera sustem that we promised our new car would have! This resolution is just fair and it's not ""compensation" per se, it's just making Nissan deliver the equivalent value of what they failed to provide after a breaking a promise( once again??) I actually feel they should do more.I jest want to add the sales rep ****** was very helpful and kind.

  Business response

  03/29/2023

  After looking into this issue as well as speaking to the customer. our sales team at ********************** arranged for a dealer trade with one of the ***** stores.  Customer was well aware that we are locating the vehicle and we did not have one in stock with exact trim and features; however, the store ended up selling the vehicle. We then found an alternative vehicle with the same features and trim level in *******, the sales consultant drove up there and picked up the vehicle. I asked the customer if she had the chance to see the vehicle before she signed the documents and took the car home, customer replied, "yes but my husband is disabled, and we both were tired"Additionally,
  her exit interview shows that we went over the features on the tablet and in person prior to taking delivery. we respectfully decline customer offer. 

   

   

  Thank you 

  Tala A. 

• Initial Complaint

  03/08/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  We were forced to visit Coral Springs Nissan on Sunday,March 5th after they failed to send an Uber to pick me up as promised because it was inconvenient for me to drivewith a rental.They offered thisincentive to ensure the sale, but later reniggged their offer. Their broken promise to provide transportation was contingent on mevpurchasing a car,which I l was fully preparedto do; even after they failed to xomply withtheir original promise toaccept my down payment by wire. Therewere several witnesses to this conversation at the dealership this offer was provided to me because I made it clear I wouldn't come all the way back again to make a payment on a car I was never shown. It was after they broke this promise to provide transportation that forced me to arrive at their dealership on Sundayafternoon , march5. After I signed the paperwork and made my down payment they said the didn't have my car on the lot, but reassured me that it would be there in a few days on Tuesday ( delivered from their sister dealer)and knowing that my car rental woul be returned on thatdate, they made yet another unkept promise: this time they said they would deliver the car to my address in ********** when rhecar arrives in Tuesday, but once again,they reniggged on thatpromise. Just as the did with the following list of broken promises:? The Uber transportation that never arrived to pick me up.?the wire payment that the self- proclaimed #1 Nissan dealership in the world, was somehow unequipped to take after they said they would.?and the murano c I agreed to purchase thatthey said would *******, but was at aranother dealership.? The straw that broke the camel's back was their final broken promise of the delivery of my car that I purchased based on their car-delivery offer. Hese broken pronisest all add up to aclassic case of" promise anything to get the sale." But after the sale was made, v it was revealedthat all these proniseswere empty, like Mypockets after they stole my miney for a car the later told me was " sold." After I purchased it!My only thoughts wwere shock qnd dissappointment. Gow can they sell a purchased car to someone? Obviously you can't get a " sale without payment. Logic d dictates something is fishy at this dealership ( getting paid twice for the same car. Really? At least 7 broken pronises in one one simple business transaction. Really? It'shard for me to believe I'm just unlucky; it's more pracal to believe broken pronises and disappointed customers are common for this dealership, review their BBBr profile you will find business ethics are aprovlem at coral springs Nissan. My hope is that this complaint will make it harder for this notorious deership to rake advantage of another victim with empty promis to get a sale. In conclusion,from the first lie of being able to receive my payment by wire that was false to other liesescalating daily to the Uber driver that never arrived to pick me up and then finally after recieving my payment, no car was ever delivered onTueeday March 7as promised. In fact they sold my purchased car which technically is thievery.INot sure how a dealer can sell the same car twice. This is more than a clerical error, there's something fishy here.I spoke with a sales manager about my frustrations and he explained how inconvenient this delivery was for his driver from *******,so I suggested he get a truck to deliver it instead, and his rude reply was, " are you paying for it?" Clearly, the unfair business ethics at this dealership start at the top. I'm writing this complaint so there won't be another victim added to their list of complaints. Unfortunately, I leased from them,so in18 months, hopefully their ethics will improve when I will be forced to deal with them again. My hope is that this letter will act as a catalyst in getting them on track, until then, buyers beware!

• Initial Complaint

  01/31/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I went to *** at ************ based upon their prices on their website. The internet manager also indicated that the prices were true, and there were 0 disclaimers on the price. For example, I priced and received an estimate for 304 for a *** *** or $313 for the ** Line, which is all they had yesterday, 1/30/23. When I asked for prices, they came back with $526 per month. When we showed them the ad they said it didn't include many fees, and they apply a market adjustment. None of this is on the website. After a bit of discussing further, the lowest they would go was $414, which was still $100 per month over what their website showed. Today. it is showing $325. I am including a link for you to view. ***************************************************************************************

• Initial Complaint

  12/20/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  i went to finance a car there, got the finance with a high apr and got to drive the car out of the lot, then 2 weeks later they called me saying the finance bank wanted more money down to keep the terms that we agreed on.in that time frame i discovered the car was on an accident which no body told me about before hand, it also had a transmission problem which also they didnt told me about, i was paying a high insurance because of the accident even if it was minor. they were not honest with me from the start.long story short i had to give more money or the car back and get my money back, i gave the car back and got an agreement to cancel contract in which in case they were not able to assign the original contract described, i the contract would be mutually rescinded and the dealership would return any consideration received from me, i was told by the floor manager that i was going to received my refund of the ***** dollars that i paid back within 5-7 business days, its been almost a month of calling the dealer to get ignored or saying that they would call back or a bunch of other things. they refuse to give my refund as stated on the contract. they ignored my emails calls and eveything.it was Coral Springs Nissan.

  Business response

  12/21/2022

  Hello, 

  Please check the account on the card that was used. Per our records this was refunded. Attached id the receipt. 

   

  Thanks,

  Tala 

  Customer response

  12/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********************************

• Initial Complaint

  12/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Coral Springs added multiple costs to a one day loan because they did not accept my check unless it was directly from the bank. The next day the vehicle was paid in full Coral Springs Auto Mall has added charges I had no knowledge of. Coral Springs Auto Mall in my oppinion is dishonest to customers.

  Business response

  12/12/2022

  THE DEALER IS IN CONTACT WITH THW CUSTOMER TO GET MORE INFORMATION- WILL UPDATE ONCE AVAILABLE 

• Initial Complaint

  11/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 10-11-2022 I took my 2020 GMC Yukon Denali into this GMC dealership for warranty work. I needed to have the rear hatch repaired as the automatic assembly would not work to raise and lower the heavy rear door. I also noted moisture and haze in the passenger side HID headlamp assembly, most likely due to the seam being broken or heat stress related. The Service Manager and the Service Advisor agreed to repair the hatch however the part was not available. They declined the headlamp as it wasn't bad enough based upon the Service Managers assessment. We reached out to ************** directly and at first they thought the headlamp might have been related to a small accident on left drivers side. The headlamp on the passenger side was issue, not drivers side. We even provided GM with pics of repair showing the passenger headlamp was not removed. GM agreed to replace the headlamp and alerted the dealer directly. GM also noted the dealer failed to order the hatch replacement parts correctly and on backorder for 4 weeks now because of their mistake. They would handle that also.Received a call from the Service Manager whom is clearly abusive to woman. He chose to speak over the client and tell me he was not going to replace the headlamp, and that his employees have better things to do. This is a warranty claim on an 80 thousand dollar truck that failed during the warranty coverage. He looked for an excuse to not replace the headlamp from the start and believes that by being harrasing and abusive he can bully a woman into giving into him and avoiding his responsibility to GMC/ GM and the franchise for whom he works.

  Business response

  11/14/2022

  To whom it may concern,
  Customer cannot determine what is covered under warranty or not - Dealer must abide by manufactures standard regarding warranty.  
  Customer brought vehicle in 10-11-2022 for lift gate concern as well as headlight showing discoloration- Dealer ordered liftgate  
  For the headlamp issue - Car fax did indicate a collision on 12/8/21 around 13500-16437 miles. ***** that repair on 12/8 the vehicle has been seen by 3 GM dealers for service prior to the visit at our dealer (coral springs BGMC is not the selling dealer)
  Upon inspection at the first visit, we identified the damage to the light is an "outside influence" - The lamp was not defective. Advised customer and ************** customer care agreed with dealer findings as well.
  GM has recorded that customer has tried getting this part replaced at 3 different dealers as under warranty.GM DID NOT APPROVE ANY CLAIMS AS WELL AS THIS ONE AT OUR DEALER. 
  Dealer has a latch on order for the customer. Latch is not here because of it being back ordered with **************. delays by manufactures are out of the dealer's control.  dealer did advise customer - dealer will would call when the latch arrives.
  Warranty will not pay for damaged parts caused by accidents or outside influences. Customer is not satisfied with dealer findings. 
  Dealer must abide by manufactures standard regarding warranty. Dealer respectfully refuses customer offer to replace under warranty as the manufacturer declined this as a warrantable repair.

  Thanks,

  *****************************

  Customer response

  11/14/2022

   
  Complaint: 18377534
  
  I am rejecting this response because:

  The passenger side headlamp was not damaged in accident on drivers side.  The headlamp has never been brought in for replacement to date nor at any dealer. ********** is fabricated.  
  

  The Service Manager was wrong and ** ****** Services agreed and issued formal repair under warranty. The Service Manager choice to demand client go elsewhere when he was wrong and abusive to both client and also the ** service center rep. ********** became a possible legal issue with ** due to his mistake.   They have issued complaint to General Manager and dealership ownership.

  The vehicle was purchased certified from dealer outside area.  Since purchase it was at ********** to replace the drivers side panel and paint to **C parts and standards under minor accident.   It has been to ****************** for one complimentary oil change as Certified Unit as they were available on weekend.  The headlamp was not brought up as it did not show any damage to inner seal until recently.  Likely due to rainy season in South ******* and seal being broken inside light which is quite common on ** headlamps due to heat and poor workmanship.  
  

  The Service Manager has been instructed by *************** owner of **C brand and franchise, that Coral Springs **C is to replace headlamp under warranty immediately and order part.   They have also issued internal complaint on Service Manager for his defiance of their requirement and being a bully to all involved.  

  It should also be noted that the Service Manager and staff failed to order the replacement automatic lift for rear properly causing significant delay,  ** rep ultimately updated order and got part to dealer to start that repair.  
  

  Our home is 5 miles from Coral Springs **C.  Thus the reason for visit initially.  We have purchased from Coral Springs Automall in past but they are no longer competitive.  Their service is also deplorable as noted here with complaint. ** is aware of complaint and trying to resolve without current Service Managers abuse and mistakes.  
  
  Sincerely,
  
  *****************************

  Business response

  11/16/2022

  Customer or dealer cannot determine what is covered under warranty  - Dealer must abide by manufactures standard regarding warranty. In this case GM the manufacturer has denied the claim for the customer. 
  
  Dealer recommends customer to continue business with a different  dealership.

   

   

  Customer response

  11/17/2022

   
  Complaint: 18377534
  
  I am rejecting this response because:

  General Motors, the manufacturer approved the repair and notified dealer on multiple occasions.  The Service Manager made decline and a stink and fabricated a story to avoid repair unless we paid FULL shop charge.  Survey will be returned as poor and complaint forwarded to owner of dealership also.  

  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  10/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car was at the repair part of *** for over 6 months. The car was left in better physical condition than returned to **. After speaking with managers their only resolution is that because it was damage done from the elements (sun) its not their responsibility. We had to chase them for updates and resolutions to our problems. The car was misdiagnosed several times and other hideous things we heard while in the repair shop. We have all transaction receipts except the documents they refused to give us copies of and fotos of the damage.

  Business response

  11/14/2022

  Vehicle came in for AC not blowing cold in MAY of 2022 - Dealer replaced an AC compressor under extended warranty (********************).
  Vehicle had issues about a month and a half later it came in for AC not cold again.
  After further diagnosis we found the engine had been overheating and blew the head gasket, which will also cause a/c to not blow cold. After a lengthy back and forth with extended warranty company they declined to replace the engine.
   After a lengthy back and forth with the customer, customer finally authorized to replace the engine (paid by customer) Parts were not readily available (short block was available but requires many individual parts to complete dealer will have to wait for the rest of the parts)  
  The communication and the authorization timeline are documented in a message thread in our CRM (customer has been updated)
  Customer has been extremely difficult to deal with throughout this process.
  Regarding the environmental issues with the vehicle, it clearly states in our disclosure statement on the ** we are not responsible for delays on parts or any environmental as a result of the vehicle being parked on property. These documents were acknowledged and signed by the customer.

  Dealer respectfully declines any further requests for environmental repairs and or refund. 

   

  Thanks

  *****************************

• Initial Complaint

  10/22/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I got pre-approved from ****************** to get a vehicle they sent me a 2017 ****** RAV4 for ****** at Coral springs Auto Mall and two other pre-approval letters from other dealers it was advertised from the dealership. I get to the dealership I got humiliated and told that I was crazy and they can't sell me the price of that vehicle and then proceeded to talk to the manager to get a pricing of the vehicle and he told me that he would do$19,498 and that's because he has to service a vehicle for a **** and had to add that on so I said okay I talked to the financial department we did the paperwork on the vehicle I gave **** and a trade in for **** but **** was old out on the vehicle bring me to3200 down and everything was all good I didn't get my correct paperwork back from the vehicle for the price and loan i got the wrong paperwork so I went back to take my social security card back up there and ask for a copy of my paperwork and that's when I found I was now paiding$20,624.34 sales price not even including him servicing the vehicle for $1,441 and also a pre-service charge of $992 and other fees for ******* that was added on to the vehicle which brought my pricing now back up to $18,544.29 and then begin to proceed to call the financial department that did my loan to ask them what happened he say I got you I askedwhy am I paying overpriced he said he lowered the price there's nothing we can do about it I am totally dissatisfied with what happened to me and felt like I got took advantage of and mislead or purchasing this vehicle my old car is not payed off yet now I have a miss payment on my credit report I'm acting for a refund for my money that was not supposed to be paid out because I should have paid $19,498 not $20,624 for the sales price or ******* that he sayed was already included from the manager my finances to ******** which hired my payment to $373.64.i asked to return the vehicle and I was told I will will not get my money back

  Business response

  11/14/2022

  Dealer reached out to customer as we needed further information on which refund is needed. I personally called customer and customer explained there was *********** discrepancy with the cost of the vehicle. I have checked and explained to the customer that the contact states the correct amount and gave customer the breakdown of finance products purchased. customer states she has a paper with correct figures- I requested she can email it to me to review. I have not recived anything from customer. 

   

  Going over the contract with customer all figures are accurate - customer did not have any issues with the numbers- customer has all paperwork- 

  no further action needed by dealer 

   

  Thanks

  Tala A

• Initial Complaint

  09/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my vehicle May 24, 2022. As-Is / Dealership paperwork was not signed because I was promised they would purchase a new soft top for the Jeep. It has been 4 months of be following up every day with still no Soft Top and the As-Is Paperwork is still not signed. I have in writing from ********************* this was to be handled. I have now been forced to purchase my own soft top so my Jeep did not keep getting damaged, and I need to be refunded ASAP. When bought, the frame was duct tapped, and the rear windshield frame completely broken. Attached are the pictures of the broken soft top along with the receipt for the soft top I had to purchase on my own. Once this is paid back, I will sign the Dealership Paperwork and be done with the situation.

  Business response

  09/26/2022

  Customer has been dealing directly with the general managers. case resolved directly with customer

• Initial Complaint

  09/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Put a refundable $500 deposit down on a Nissan Sentra SV on 07/22/22. I was told the car wouldn't come in until September, which was ok considering current market demand. Received no communication until I contacted them in September to ask for the *** number in order to insure the vehicle. Then was told the vehicle would not be coming until October. Upon inquiring what was happening, someone called me and said that was a mistake, it would arrive in late September, still couldn't give me a ***. I couldn't deal with their lack of communication, so decided to purchase the vehicle elsewhere and get my refundable deposit back. On 09/08/22 I contacted Coral Springs Nissan and asked for the finance department, to which the receptionist replied she needed to know what it was for first, when I said I needed to get my deposit back she then refused to transfer me to finance and instead told me I need to leave a voicemail for my salesperson, which I had, with no response. The following day 09/09/22, I called and reiterated that I needed to speak with finance. I was finally transferred to ***** in finance who told me she would process my refund and I should receive it within 5-7 days. On 09/14/22, 8 days later, I received a call from Cal in sales who informed me the car had arrived. This was the first time I had been notified that the car was there, as prior to this they could not even provide me with a ***. I explained that I purchased the vehicle elsewhere and had already been told by his colleague that my refund should have arrived by the previous day. He informed me that the refund was actually not processed and would take another 5-7 days. Today, 09/21/22, it has now been nearly two and a half weeks, and I have still not gotten my deposit back. I called and asked to speak with the manager, and was told by the caller that I can talk to them if I come in to the store, which seems absolutely ridiculous at this point when all that is needed is a refund on the same card.

  Business response

  09/23/2022

  Hello,

  Thank your for reaching out. Per our telephone conversation the refund has been processed. will take 5-7 business days. 

   

   

  Thanks

  *****************************

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