ComplaintsforCoral Springs Auto Mall

• Initial Complaint

  09/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They have had 2 of my vehicles in the service department for over a month now. They want to keep saying staffing shortages or parts on back order. I have been asking for someone from corporate to call me for weeks and I get no call. Horrible business practices and customer service. I will never bring my vehicles back there and I will certainly never purchase another vehicle from them.

  Business response

  09/20/2022

  Hello

  please note we are awaiting your insurance to approve the claim. this is beyond the dealers control. 

  please call your service advisor ******** for further assistance. 

   

   

  Thanks

  Coal springs kia 

• Initial Complaint

  09/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In accordance with the fair credit reporting act convergent account # Has violated my right 15 U.S.C **** section 602 states I have the right to privacy .15 USC **** section 604 A section 2 Also state s consumer reporting agency cannot furnish a account without my written authorization 15 U.S.C. **** B-When doing a consumer transaction there should be no cash involve and finance manager at *** took 5000$ from me as down payment which is illegal GLBA is the ********************************** Act and is and act that specifically designed for financial institutions in the ******************* but GLBA also applies to any business or company that handles customer information. The purpose of this act is to protect the financial information of customers, and penalize any business or bank that fails to do so.Coral spring auto mall fail to comply and failed miserably to follow consumer law in requesting coral spring auto mall to refund me 5000$ plus 1000$ for violation of a consumer right

  Business response

  09/15/2022

  To whom it May concern 

  Please note none of the below is applicable. Please refer back  to your contract. 
  

   

  Thanks 

   

  Customer response

  09/16/2022

   
  Complaint: 17920979
  
  I am rejecting this response because:
  Down payment is illegal In 15 USC **** b when doing consumer transaction  no cash  supposed to be involved
  Sincerely,
  
  *************************

• Initial Complaint

  09/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Leased A 2019 Titan on June 5, 2019. From Coral Springs Auto Mall *************************************************** Coral Springs ******* ***** I went to the dealer on March 24 2022, 3 months before my lease expires. I met with ***************************** VIP Sales Associate, and Order A New 2022 Titan Deal Number ******* At A cost of $ ****** Deal that month came with 0% for 72 months and $ **** Bonus Cash on all New Nissans . Gave them A $500.00 deposit. **** told me if the truck does not come in by the time my Lease Expires he will take care of it. Sign the paper work { Black and White } Done Deal. **** told me he would call me to confirm that NISSAN Accepted the order,**** call me 2 days later and stated Im all set. I check every month with **** to see where we are **** stated no worries all should be good and the truck is being built and should be here by June 5,2022. Went to the dealer to see where my truck was met with *********************** the New Sales Floor Manager he stated he knows nothing about the deal and will look into it. Kal call me the next day and informed me that the Truck was just ordered on June 27, 2022 and it would be A 2023 not A 2022 and would not be here until November 5 to December 5. The Next day I got a new Purchase Order New Price of $ ****** and was told They will not honor the 72 months no interest and the $**** cash bonus. Wow On the back Wall of the Dealership it States ALL DEALS ARE BLACK AND WHITE. Nobody would call me back so I called Nissan Consumer Affairs Case # ******** their answer ************************************************** *** cannot become involved with A sales/contract dispute with independent dealerships. What A load of c*** I received a call from *********************** { Smooth Talker } Sales Manager to come in and talk so I did he starts off by stating Lets forget about the past Deal and Move on. This was Nothing more then A BAIT AND SWITCH on A Senior Citizens. I went back yesterday to see if I could talk to the Owner of the Dealership. NOBODY THERE KNOWS WHO HE OR SHE

  Business response

  09/20/2022

  To whom it may concern,

  Unfortunately we have to go by the program that is in affect when the vehicle arrives. we as a dealer do not have control. the bank controls the programs. 

  unfortunately we cannot accept the customer offer. /

  Thanks

  ********************** 

  Customer response

  09/21/2022

   
  Complaint: 17898786
  
  I am rejecting this response because:
  This was A New Truck Purchase I order it in March 2022. I have A signed contract in black and white and I gave them A DEPOSIT . Has nothing to do with the bank. I have waited 6 months for the truck. I was told they what was offered in March would apply. 72 months no interest and $2000 dollars cash back.  The answer they gave you is B/S.  So what they are telling you and me is that A signed contract does not mean anything.   
  Sincerely,
  
  ***********************************

• Initial Complaint

  08/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We live in ********** and we were moving our son into his new room as he is attending ******************* for college. I had called around all of ***** and was told that Coral Springs Nissan had brand new Nissan Sentra's in stock. After arrival we were informed they did not have any on the lot (understandable since there is such a shortage of cars) but by the following Friday (1 week) our car that we had paid for would arrive and if they could not have it ready by Saturday it would 100% be ready by Monday and they would even deliver it. Friday comes around and the car is still not at the dealership, Monday, Tuesday same thing. Then we were told the car would not arrive for at least two weeks. The dealership knew it would not be here when promised and lied to make a sale. As stated we live in Ca. so now I have to spend countless hours on the phone and internet to find a car so that my son can get to school without having to continue to pay $40 a day in Uber.

  Business response

  09/15/2022

  Thank for reaching out we apologize if there was any inconvenience. We unfortunately do not control any ETA of the vehicles . We are at the mercy of the manufacture. Its not uncommon that vehicle ETAs get pushed back on short notice. 
  We respectfully decline your offer to comp the Uber.

  Thanks for understanding.

• Initial Complaint

  06/03/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On May 22nd, I agreed to lease terms of a new 2022 Nissan Sentra sv premium order#PH80923 with *********************** and Suleiman Sheikha. The terms were $4041 due at signing, $189 monthly for 36 months, and 12k miles yearly. This was written on the dealership order sheet in ***************** own handwriting. I also had to provide a down payment of $500 to secure the future car. On Wednesday June 1st, I was informed I had to sign some more paperwork since my car had a VIN now. Driving through a tropical storm and using gallons of expensive gasoline I had travelled to the dealership today, June 3rd. After waiting a good amount of time, *************** finally approached and told me that the deal had expired! There was no mention of expiration and we had put a deposit on the car! This is fraud, plain and simple. He and his cohorts are trying to strong arm me into a better deal for them. I simply want them to honor the deal that we both agreed upon. Period.

  Business response

  06/10/2022

  To whom it may concern,

  Per our records:  The general manager was in contact directly with the customer. All issues were resolved.

   

  Thanks

  Tala 

• Initial Complaint

  06/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a used Honda Civic 2015 in March 2021 from the fore mentioned dealership. There were no known issues with the vehicle presented to me before I bought it. As I was about to leave the dealership in the vehicle, there were small baby cocokroaches all over the inside. This issue remained an issue even after 2 ***** bombings at the dealership, and when it was returned there were still live roaches all over. I finally complained to somebody there that gave me a rental 2021 vehicle for about two weeks while they made sure the issue was resolved. Now, my cars steering wheel has been locking up while driving and needless to say, it is extremely frightening, especially since I have a young child I normally drive with. The issues are not due to me, as I maintain frequent oil changes and bring my vehicle into my mechanic for it to be checked. I dont feel safe driving it, and i dont think its fair that I be liable to pay any of the costs associated since they sold me a faulty vehicle that would inevitably do this. I am requesting a new vehicle at no cost to me, as this could potentially render me into a car accident and that is absolutely not okay. This is adversely affecting my life, as I am not able to drive to doctor ************ or to work. Thank you.

  Business response

  06/07/2022

  Hello, 

  Please note customer was in June ********-  customer stated on repair order :CUSTOMER STATES AFTER SHE DROVE THROUGH A PUDDLE MULTIPLE LIGHTS CAME
  ON TO THE **** AND THE STEERING WHEEL LOCKED UP.

  We inspected   the vehicle ( customer was not charged for diagnostics) and all the vehicle needed was a  battery ( no issue found with the steering wheel)  customer replaced battery no other issues found during the diagnostics )  

  Vehicle sold at the time was inspected as we do all our vehicles. Extended warranty   along with other products as an option for purchase when a customer enter finance and finalizes the deal looks like customer did decline.

  The customer has not mentioned any issues regarding steering wheel  or came in any other complaints since the purchase of the vehicle last year. 

   

  Thanks,

  Tala 

   

• Initial Complaint

  04/20/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 07/11/18 I went to Buick at Coral Springs Auto Mall; I lease the vehicle (Buick Encore 2018) for 39 months. They charged me all the fees and taxes required for the deal. Six months ago, in October 10, 2021, I went back to purchase my lease, and they charged me $992.00 FOR A PRE-DELIVERY CHARGE.... But I already had my car, it was not even checked/inspected, they did not even look at my car. I asked about the charged and I was told that it was a dealer fee that I had to pay for it. Afterward, after a lot of illegal dealers fees were reported, I checked my previous lease contract from 2018 for the buyout option, in the option line to purchase the vehicle where they had to enter an amount for fees it was showing as "N/A" for the option to purchase the lease amount. According to the lease contract, they should have respected what we had signed previously and not charged illegal fees not listed in the contract.Thank You.

  Business response

  05/04/2022

  Our General Sales Manager has personally spoken to the customer directly and reiterated that ********************** acted legally. The customer continued to accuse the dealership of theft and threatened a law suit. Customer states they will seek legal action. We reminded the customer numerous times that we handled their lease purchase like any other customer, all while maintaining complete legality. Dealerships are allowed the charge a dealer fee and its stated in the contract. No further interaction with the customer is necessary as the customer would like to hire counsel. Thank you. 

• Initial Complaint

  04/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchase a new car while on vacation from Coral Springs Auto Mall in Coral Springs, ** on January 24, 2022. I was charged $1495.00 (pretax) for "The Coral Springs Advantage" which consists of a one oil change, lifetime car washes, lifetime shuttle services, and lifetime Multi-point inspections at their dealership in *******. My issue is that I live in ******* and the sales people and finance manager knew I lived out of state. I have no use for those services and should not have been charged. Furthermore, this charge was not disclosed to me before signing the contract. On February 14 2022, I requested to cancel the extended warranty purchased with the car. The contract states to notify the dealership with in 30 days to cancel. On February 28, 2022 I requested again to have the warranty canceled. Vadim, the finance manger texted me and said it had been canceled. However I have received no paperwork, no refund or credit to my account to date.Today (4/19/22) I contacted ************************** directly to request that the warranty be cancelled. I was told they are still waiting on paperwork from the dealer. I want the $1495.00 (Coral Springs Advantage) refunded as well as the $2473.00 for the extended warranty.

  Business response

  05/05/2022

  Hello

  please note per our accounting office.  Product was cancelled. The refund did go to the bank. If you have any further questions please reach out to peta gay in accounting office.
  

  Thanks

   

• Initial Complaint

  04/05/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We receive mail for ******* ******* at our address. We have no idea who this person is. We also do not know why Coral Springs Auto Mall would send us mail. Please remove this person from your mailing list. Thank you.

  Business response

  04/27/2022

  Hello,

  Upon further investigation we have found that the sender or receiver do not exist in this system. Please note we do not have an employee within this name. PLEASE NOTE ***** ******** DOES NOT EXIST IN OUR CRM. Please advise if the content on the envelope is actually coming from coral springs auto mall.  

   

  Thanks 

  Tala 

  Business response

  05/09/2022

  Hello

  thanks for taking the time to communicate. My apologies for not understanding the complaint correctly the first time. The error in the system was corrected and you wont be receiving any communications from CS auto mall

  Thanks

  Customer response

  05/10/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  04/01/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Not satisfied with car purchase and the service received when returned to complain about car not functioning correctly

  Business response

  04/27/2022

  Hello,

  please provide more details regarding the complaint. Refund requested for what transaction and on what date . Please provide more details regarding what happened to  further assist.

   

  ** Please note for sales transactions that include a contract with a financial entity, refunds cannot be provided.  

  Thanks

  T. Abdelmajid 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩