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Resources for Businesses

My Home Location

Cheney, KS, USA

My BBB

BBB of Midwest Plains
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Business Profile

Online Shopping

Rarewaves-USA, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shopping.

Complaints

This profile includes complaints for Rarewaves-USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Rarewaves-USA, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction was made on august 18,2023 I paid ***** for this item The business promised to provide me a Blu-ray original copy of a seriess called dragon ball z witch had all movies in one bundle The nature of the dispute is I havent heard anything since the day I purchased the product, I cant even managed to contact them and when I try to type in the product number it says it cant find it This feels like a problem that cant be resolved i understand that they cant do anything in the weekend but it is now Monday and if they are a business my product should have Been priority since I purchased this product last week!Order number is 20-1042352181 I found this product on ****

      Business Response

      Date: 08/21/2023

      Hello,

       

      Thank you for email. You purchased this item on Friday, August 18th. We do not work on the weekend so no emails nor orders get sent out while we are not in the office. I have looked into your order, and see you did not purchase this from Rarewaves-*** but rather Rarewaves, which is a completely separate company located in ******.

       

      Please withdraw this complaint as this item was not purchased from us.

       

      Best,

      *******

       

       

    • Initial Complaint

      Date:08/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased, "Letters of a ****** * *********** and Selected Writings" from Amazon.ca. Upon contact with the seller, Rarewaves-CA, about changing my shipping address I was told that it is not possible and I would have to collect the order and make a return upon its delivery, and further more repurchase with a new address to make the address change possible. I find this rediculous as my previous address is 6 hours away from my current making it impossible retrieve my order. I request a full refund.

      Business Response

      Date: 08/03/2023

      Hello,

       

       

      If the item cannot be delivered it will be returned back to ** and refund can be provided at that time.

      The order was placed and shipped to the address it was placed with by the customer. Once an order is processed in the warehouse it cannot be changed or cancelled that is why it is important to always check that information is correct in the steps leading to clicking "process Order" on the site.

       

      Regards,

      *******

      Customer Answer

      Date: 08/07/2023

       
      Complaint: 20418212

      I am rejecting this response because: I made the refund request 1-3 days after the purchase, where I was not notifed of shipping until a week after later. The estimated time of delivery was the end of August of this order and the order was made end of July. If it takes a month for my product to arrive I would assume you have ample time to make adjustments to the shipping address? As such I find it unreasonale to request me to return a product I don't have as it was shippied to the other side of the provience. Again I request a full refund. 

      Sincerely,

      Rowan Du Plooy

    • Initial Complaint

      Date:07/05/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a CD box set of ***************************** on June 23rd. After not hearing any update on shipping, I contacted Rarewave. The response was it will be 10 days before shipping. I submitted a cancellation request and they denied it. The next day, I received information on alleged shipping of said item all of a sudden. Five days later, the package supposedly delivered but it actually never delivered. After that, the Rarewave completely stopped responding and on **** I am unable to make a further complaint for item did not arrive because it doesn't provide the option and **** has not responded either. Total order was $22.58.

      Business Response

      Date: 07/06/2023

      Hello,

       

      when placing an order via **** customers are provided an estimated ship by and delivery window.

      The order was shipped less than 5 days from order placement.

      When the customers wrote to cancel the order on June 29  the order was too far along in processing to cancel. Tracking indicating shipping on 6/28/2023 was also loaded as well to let the customer know the order shipped.

      The tracking provided also shows the order was delivered to his address on 

      Your item was delivered in or at the mailbox at 2:08 pm on July 3, 2023 in ******, ** 77301.

       

      Regards,

      Rarewaves-***

       

       

    • Initial Complaint

      Date:02/19/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two products through this company as a third part vendor (one on ******* & one on ***** in both transactions I didn't get what I payed for. With the ******* issue, it was delivered to a different city and **** hasn't been able to locate it. As for ***** my music purchase came as a CD when I purchased a vinyl. I have documentation for both issues including an email chain from RareWaves USA.

      Business Response

      Date: 02/20/2023

      Hello,

      We are happy to look into this matter for you.

      Please proivide order nuymber so that we may locate your account and address the issues.

       

      Regards,

      Customer Service

       

       

    • Initial Complaint

      Date:07/19/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a vinyl record from this company on Jun 2, 2022, Order #***-6230964-02458476/06/2022, for $40.09, and this item was never received.I understand it happens, but they continuously would tell me to keep waiting and eventually said they would send me another record but still nothing. I ordered this with my Amazon gift card, which I did after waiting and waiting and complaining about this company. Amazon would keep saying, "Because a third party sold this we cannot help you and we suggest that you contact the company". I wasted my time and money as they treated me horribly, both rarewaves and Amazon as they should have either refunded me after 30 days or so what they said (see below) and send me another record just for the overall inconviniece. Hello Angel,Firstly, thank you for your email and purchase from us!We are very sorry to hear that your order has not arrived within the estimated delivery time, set by Amazon. Please be assured your item was dispatched from our warehouse on Jun 6, 2022 7:30 PM CET. We are disappointed to hear it hasnt arrived yet. As it has been some time since your parcel was dispatched, we have decided to send you a replacement. This will be shipped in the next 24 hours and should be with you in the next 5 15 days.Please could you keep us updated when your order arrives. Additionally, if you end up receiving two copies, could we ask that you kindly let us know. Customer satisfaction is of the highest importance for Rarewaves and we thank you for giving us the opportunity to resolve this directly with you. If there is anything else we can assist with, please just let us know.Best regards,Mirela ************* Team Rarewaves

      Business Response

      Date: 07/20/2022

      Hello,

      This order was purchased from ************* located in the **************-- we are different entities. We are Rarewaves-*** located in *****************.

       

      Please let me know if additional information is needed.


      Best,

      *******

      Rarewaves-***

    Rarewaves-USA, Inc. is NOT a BBB Accredited Business.

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