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Complaint Details
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Initial Complaint
07/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Order was placed on June 8th. They required me to contact my FFL to send them the certificate which I did. it is now July 16th. They have ignored my requests to cancel the order and now have created a fake label that's not moving and is shipping ammunition to my home address instead of my FFL which is illegal I the state of **. I sent them an email regarding this with no reply.
Business response
07/19/2024
Hey, I hope all is well!
I am happy to refund this order for you. Would you like me to process the refund for you now?
Customer response
07/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me assuming the refund is processed. Please send a copy of confirmation.
Sincerely,
******* HarInitial Complaint
06/17/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On 6/3 I placed an order with this company. Upon on opening the box that the manufacturer used for the product I found the item to be defective. I have sent several emails and several complaints on their web site returns page. I havent received a response back from them. I dont want a refund. I want another product thats not defective.Business response
06/19/2024
Hey, I hope all is well! We had been asking for a picture of the issue, so we can ***** what could have happened and the best way to handle it. Either way we will be sorting this out for you. We just need more information.
All the best!
Customer response
06/20/2024
Complaint: 21862001
I am rejecting this response because: I never received an email requesting a photo. Matter of fact I have not received any responses back whatsoever from the several attempts to contact Tactical Surplus USA. Send me a call tag for carrier pickup and Ill send it back to you. The bottle of hardener was empty upon opening the box.
Sincerely,
*****************Customer response
06/20/2024
I sent them a photo at their request. I NEVER got an answer back from them from any of my messages sent. BBB answer back was the first.
*****************
Business response
06/20/2024
It could be the messages have been ending up in spam? We had responded to your email now that we will send out a brand new order at no cost.Business response
06/21/2024
Hey, I hope all is well! Have attached screenshots showing we had corresponded, I am not sure why it was not seen, could be they went to spam?
Either way, the replacement shipped and is on the way: ****************************************************************************************************************
Have a great weekend!
Customer response
06/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
06/04/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On April 25, 2024 I ordered items from Tactical Surplus USA and received a confirmation email. My credit card was also charged on the same day. On June 4, 2024 their website shows: "Order Status: Processed". It has been approximately five weeks and the items have not been shipped out, nor have I received any other email correspondence.Business response
06/07/2024
Hey ***, I sincerely apologize for the delays here. We had reached back out to you right after your email to us.
Somehow this order got backordered, which rarely happens here, and did not show any errors or problems for us to fix on the order. We are a small, family-run business, and we always do our best to make sure all orders are fulfilled quickly and correctly, so this is something we definitely do not want happening.
I do believe we are getting a few more of these here within the next few weeks or so.
Would you like me to keep the order in, and ship it when it arrives? Or would you prefer a refund?
Please do not hesitate to reach out if you have any questions!
Thank you for your patience and understanding.Initial Complaint
06/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have purchased an item from them. order number ******. The item is defective and under there terms and conditions they will refund the product and provide shipping. I emailed them regarding this issue and they failed to email me back....I then emailed them from another email address asking a generic question they immediately responded and I emailed them back and they haven't answered since.Business response
06/05/2024
Hey, I hope all is well! I apologize for the delay in responding here, not sure why one was responded to before the other. We have emailed you a return shipping label for the item, and will initiate a refund as soon as it arrives and is inspected.Initial Complaint
05/17/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered 3 items on 4/29. No order confirmation was given nor shipment tracking. Despite this, 2 items arrived on 5/3. Reached out to company on 5/3 to determine status of 3rd item. Company did respond on 5/6 acknowledging issue.Follow up emails have not been answered and 3rd item is still undelivered as of 5/17.Business response
05/21/2024
We have followed up here and the item has shipped!Initial Complaint
05/16/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
My email was incorrect on first claim made today. Correct is ************************ Made purchase on 5-15-2024. No confirmation email No response from then. No answer on phone.Business response
05/16/2024
Hey, I hope all is well! This makes sense why the emails are not reaching the customer, as we have the incorrect email on file.
The order shipped the day after placing it: ********************************************************************************************
All the best!
Customer response
05/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
05/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Made purchase 5-15-2024. No confirmation email. No response from them. No answer on their phone.Business response
05/16/2024
Hey, I hope all is well! We had responded to this customer, but I don't think the emails are going through to his email address.
This order shipped the day after he placed it: ********************************************************************************************
There is always an email confirmation and shipping notification sent out, which makes me thing the emails are either going to spam or are bouncing.
Please let me know if you need anything else!
Initial Complaint
05/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased the ** smart shot timer on 4/28/2024. Tactical Surplus USA received my payment. Today is 5/9/2024 I have not received a tracking number, Ive sent three emails with no response. I would like some communication.Customer response
05/09/2024
I was just contacted by the business that a purchased with and they will be trying to fulfill my order.Business response
05/09/2024
Thank you for the update here! We appreciate your patience and understanding with us!Customer response
05/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
05/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered a barrel on 4/23/24. The website allowed me to put it in my cart and check out. Currently the website says that my order is still being processed. Today is 5/3/24. Ten business days have passed and my order hasnt updated. I have tried to contact them at least three times with no response. I have asked for a refund with no response. At this point I am solely looking for a refund back on my credit card. By the way my credit card was charged the same day the order was placed.Thank You, ***************************Business response
05/07/2024
I completely understand the frustration. We had just sent a message back regarding the delay, and are offering to refund the entire shipping cost and send it out to you right away!
Please let us know and we will get this sorted out for you right away.
Customer response
05/07/2024
Complaint: 21662649
I am rejecting this response because:I would like a refund of the order. I have already purchased from another company that shipped my part the following day. I will never do business with you again.
Sincerely,
***************************Business response
05/09/2024
I apologize for any frustration caused, this is not what we stand for, and are not happy with it at all. We are a small, family-run business, so we will always do our best to make sure it is made right.
I have gone ahead and initiated the refund for the order. If you ever do decide on a future purchase with us, I would love to offer you free shipping!
Customer response
05/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
04/30/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered an 11 pack of PMAGS (Order #******) and never heard anything else, tried emailing 3 times to see what was going on but never once got an email back. Had my issuer do a chargeback, this place is most certainly a scam business. Buyer beware.Business response
05/01/2024
Hey, I hope all is well! I apologize for the delays with this order, we had responded earlier that this was shipping from our FL warehouse, and has just been shipped out to you today, it should be arriving Saturday. We have emailed you the tracking information for your reference.
We had a massive surge in orders for these items, which caused a slight backup, so we apologize for this inconvenience.
I am happy to offer you a free shipping credit on your next order as well, as a courtesy for this inconvenience.
All the very best!
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14 total complaints in the last 3 years.
14 complaints closed in the last 12 months.