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Complaint Details
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Initial Complaint
09/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order on 9/14/24. ************************** website specifically says 1-2 day processing and fast shipping. It has been 11 days I have emailed, called, submitted customer service form, left a comment on their ******** page, and recieved no response. I check my spam folder every time I check my email. I need an update on my order. I have paid $ ****** USD to **************************. The information in my order conformation email of what to expect does not match what I'm experiencing. Is my order shipped or not?
Business response
09/26/2024
Hi, I hope all is well! We had responded earlier regarding this order. It is arriving to you tomorrow: ********************************************************************************Customer response
09/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
09/13/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
have not received the purchased item and the company is refusing to reply to any of my emails.Business response
09/17/2024
Hi, I hope all is well! We have been in touch over email, and the order is scheduled to ship tomorrow!
All the best!
Customer response
09/17/2024
Complaint: 22282158
I am rejecting this response because: I have still not received a positive Shipping tracking # to show that the item has been shipped. I have requested this from the company and have yet to receive the tracking info.
Sincerely,
***** Van MeterBusiness response
09/19/2024
Here you go: *************************************************************************************************Initial Complaint
09/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Ordered reloading supplies on August 31st and received an order confirmation email the same day. Payment left my bank account on September 3rd. I sent a customer service email on September 6th. As of September 11th I have not been given any shipping information and have not heard from the company at all. I am very disappointed in the lack of communication. Right now, without any effort on their part to fulfill my order, I will not order from them again and will not recommend them to anyone. All I want is the product I have already paid for!!Business response
09/12/2024
Hey *****, I hope all is well! I am not sure if you received our emails in response to you two inquiries but we had responded to both. Due to these being hazardous materials, it needed to ship via LTL, and it shipped out earlier this week. Should be by you latest Sunday.
All the best!
Customer response
09/16/2024
Complaint: 22270331
I am rejecting this response because: while the ordered items HAVE been delivered, they did not send any responses to my email address. I know they had the correct address because I received the initial order confirmation email, but never received any responses to my inquiries about my order after that.I am very disappointed in the customer service communication for this order. I was very satisfied with the product I ordered and the price, but the shipping and customer service communication was not good at all.
I DO wish to close this complaint out, but wanted this information sent to the company... thank you!
Sincerely,
*************************Business response
09/17/2024
It could be this ended up in spam, I have attached screenshots of our responses for reference.
Either way I do apologize for your experience, and can assure you we do not leave messages without responses, and will always do whatever it takes to make it right by our customers.
All the very best!
Customer response
09/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
09/07/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
On 8/23 I placed a large order on the site, 19 items to be exact. Order #******. They shipped 3 items out on the 24th. Since then nothing. My messages on the site and email have gone unanswered and there is no sign of my other items being delivered. All Im looking for is a response or my money back. Poor communication and service.Business response
09/12/2024
Hi *****, I hope all is well! I am sincerely sorry for the order being processed and shipped in multiple shipments, and for the lack of communication here. I am not sure if you had received our latest response via email, but we had explained more of that there as well.
All the best!
Customer response
09/13/2024
Complaint: 22253203
I am rejecting this response because: Nothing has changed since my original complaint. Only empty promises that my items would ship but no tracking information has been provided to back up any statement. Its been 3 weeks since I received 3 items of a very large order. Provide a tracking number or issue a refund so I can buy the items elsewhere.
Sincerely,
***** *******Business response
09/26/2024
Hi, not sure if this is a new complaint or not, but the entire order was shipped:
1Z97668E0324573323
1Z97668E0322974537
1Z97668E0326174340Customer response
09/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The tracking details were provided and after a month my order finally arrived on my doorstep minus one item. Ill work with TS directly to try and resolve this remaining matter.
Sincerely,
***** *******Initial Complaint
08/20/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I made an order for an item on Wed Aug 14 for a handguard. I checked my credit card statement and I was billed the full amount including shipping. It has nearly been a week since my order confirmation email with no further communication regarding shipping, even after reaching out through email and Reddit chat. I am quite disappointed in the processing time and lack of communication. The primary reason for ordering through TS USA is because of the claimed 1 business day processing to shipment. I plan on initiating a credit card chargeback by EOD today should I not be hearing back, as I find this unacceptable and I am on a time crunch.Business response
08/21/2024
Hi, I hope all is well! We have sorted this out over email, and I believe the customer is satisfied with our response.
Customer response
09/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
08/05/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
This is for Ammo City Supply which is the same company as Tactical Surplus USA. Purchased some reloading components on July 28th, received order confirmation and card was charged $85.33. Never received a shipping notice, nor have I had any replies from the 1 email and 2 contact forms I submitted on the website. I am a little worried I was scammed but seeing as how they have better than average reviews I don't think that's the case. I would like to see some movement or a tracking number or something to get this order on its way to me.Business response
08/07/2024
Hi, i hope all is well! We had responded via email regarding this order, and have offered to ship it completely free to you, as a courtesy for the delay.
Customer response
08/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They were awesome in responding to my complaint and have been more than satisfactory in rectifying the issue.
Sincerely,
*******************************Initial Complaint
08/02/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Items were ordered on 7/20/24. The business states a 1-2 day processing time on the website. On 7/26/24 they finally responded saying the order will ship on 7/27/24. Since then there's been no movement. No tracking. Nothing. I've started emailing them everyday asking to cancel and issue a refund. They don't respond, nor will they answer the phone. All I want is my money back.Business response
08/05/2024
Hi, I hope all is well!
I sincerely apologize for the delays with your order, we had a technical issue causing many orders to be marked as shipped, when they were not, and yours was one of them.
We had communicated recently over email regarding your refund and it was initiated last week, so you should receive the funds within the next few business days.
I apologize for this.
Initial Complaint
07/31/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Emailed, no response. No tracking number or any information on my order. Its been almost 4 business days since my order was placed.Business response
08/02/2024
Hey I hope all is well!
We had responded over email, but it looks like your order is shipped and out for delivery today: *****************************************************************************************
Initial Complaint
07/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
The order was placed 14 days ago but I've had no further contact from the company. I've tried emailing them 3 times, and calling the # the BBB has on file for them, **************. Emails have all gone unanswered, as does the phone call - and the inbox is full.Previous orders have shipped from ***** so I understand if they are still dealing with the hurricane. But the company headquarters is (supposedly) in *************. I don't understand why they can't respond to emailsBusiness response
07/19/2024
Hey! We had responded to this over email, the order shipped and is arriving Monday: ********************************************************************************************Customer response
07/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
07/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Order was placed on June 8th. They required me to contact my FFL to send them the certificate which I did. it is now July 16th. They have ignored my requests to cancel the order and now have created a fake label that's not moving and is shipping ammunition to my home address instead of my FFL which is illegal I the state of **. I sent them an email regarding this with no reply.Business response
07/19/2024
Hey, I hope all is well!
I am happy to refund this order for you. Would you like me to process the refund for you now?
Customer response
07/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me assuming the refund is processed. Please send a copy of confirmation.
Sincerely,
******* Har
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24 total complaints in the last 3 years.
24 complaints closed in the last 12 months.