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Find a Location

Urgent Pet Vets has 1 locations, listed below.

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    Business ProfileforUrgent Pet Vets

    Emergency Vet

    At-a-glance

    Customer Reviews

    1.44/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    34 NE Crystal St, Crystal River, FL 34428-3532
    BBB File Opened:
    3/13/2019
    Years in Business:
    5
    Business Started:
    9/18/2018
    Type of Entity:
    Sole Proprietorship
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/07/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    6/5/2023- please see attached for full story.

    Customer Reviews

    9 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Courtney K

    1 star

    12/05/2023

    6 minutes ago NEW I’m new to the area I had an emergency with my cat I went to the nearest animal hospital and boy did I regret that. The place is absolutely disgusting to start. Trash overflowing a used thermometer on the counter! My cat was diagnosed with pneumonia. Sent home with an antibiotic was not improving so I took him up to the university of Florida the very next day where they redid everything that urgent vet did, and the vet couldn’t believe what urgent pets charged me for the exact same things! Price gouging is an understatement a cerenia injection was $122.45 at urgent pets the exact same injection was $7 at UF, keep in mind these are Florida’s best! X-rays at urgent pet $783 x-rays at UF $225 I was at urgent vet for less than an hour. My total was $1300.09. My cat was hospitalized at UF for most of the night Unfortunately, he was not responding to treatment and stopped breathing even with his cremation & the hospitalization. My total was $1248.40. The Following week I talked with my regular vet (Who highly suggested I never go back) this is a husband and wife owned office clearly no compassion money Grubin jerks! This place has already been reported multiple times to the better BB I will be calling again. Please do not take your beloved pet here make the trip to Ocala. Even with a terrible outcome, the compassion and sincerity that the employees at UF showed me were remarkable. If I did not go to another urgent vet, I would’ve not known any different on being taking advantage of the first time.

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