Business ProfileforWithlacoochee River Electric Cooperative, Inc

I wish I could get power from somewhere else. They are a bunch of liars and is the biggest bunch of bull I have ever seen. Unfortunately been a customer for 24 years, not by choice. First it was the bills were increased so we need a higher deposit amount a several years back. Last month my son calls me that the power went off. I was around the corner and pulled into the street and a WREC truck is out front. I pull into house and guy gets out and confronts me about power bill being late. I am not gonna lie, I did forget and I will take responsibility for that. I thought I forgot January as well and here it is mid February and I am a month and a half behind. Not the case, January was paid and February was literally due on 8th and here it is on the 21st (13 days late) getting cut off. I can show transactions from their website to prove it. Guy was telling me I should have paid blue late notice in the mail which I still have not got. Lets not forget the 40 dollar reconnect fee on top. If I could depend on Solar I would cut them off completely. Not sure what the issue is but do not be more that a couple days late on your payment or then they will shut off your power just for an extra 40 dollar fee.

I appreciate what you are saying, and I am concerned with your frustrations. I have reviewed our records to ensure we got the history correct and I fully understand your problems.  Our records reflect the bill for December was due on January 10 and that the December bill was paid on January 18th.

The Feb bill was mailed on Feb 16th and included both January and February invoiced amounts, with a reminder of the past due January bill. The January bill was due to be paid prior to Feb. 8th.  We mailed a notice regarding the January bill on Feb. 10 and an automated phone call was placed on Feb 16th regarding the January bill.  That was three reminders we had not received your January payment. 

Having no response, we sent a collection truck to disconnect on February the 21st.  Which is the day you referenced.  The lineman had already disconnected when you arrived and our records reflect, he offered to waive the $40.00 reconnection fee if a trip fee of $25.00 was paid along with the January past due bill.  You agreed and we considered the matter resolved.

I appreciate what you're saying and believe some of the problem is confusion over the timing of our invoicing. I believe you are not aware the bill you receive is for the previous month.  As an example, we read your meter on approximately December 12th for the period Nov12 through December 12, we mailed it on the 15th of December with a due date of January 10.  This gives almost 30 days to pay for services received in late November and early December. 

I want to thank you for bringing your concerns to our attention and I am requesting that you help us in resolving any remaining issues you may have.  I have requested one of our supervisors to expect the possibility of a call from you with questions, concerns or suggestions to prevent any future inconvenience and frustrations.  You may reach ***************************** at extension 6211.  Thank you again for bringing this to my attention.