Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thank you for your time. I feel wronged. I paid to upgrade tickets to VIP. This gives access to a quicker line essentially. I was unable to find the VIP lane. Other adults in the group could also not find it. Each time we went to tube we looked. I asked staff about 4 times. No one would help me. In fact. The attendant at the top said we couldnt ask questions because it would require stoping to talk and said this was a no stopping zone. So wa just kept asking all staff we came in contact with. One said to look at the signs but the signs had been moved by the crowd so they pointed off in illogical directions. In fact I feel like the large sign had been pushed in front of the line blocking it. We did try again and on our last trip up that sign had been moved over more and entrance was available. We were only able to use the VIP once. This feels wrong. I am looking to be refunded for the upgrade of the VIP status for the tickets I purchased.

  Business Response

  Date: 12/17/2024

  Hello,

  After reviewing your concern I went to check the location of the signage of the VIP lanes and found that there are two double sided A-frame signs pointing to the VIP lanes. You stated that customers had moved the signs or that another sign had been pushed in front of those signs. Even if that were the case, there are two additional 4 foot signs above the lanes that state "VIP Fast Pass" for each tube type (photo attached). These 4 foot signs cannot be moved by the customers without a ladder or climbing the supports. There is also no way to hide these 4 foots signs behind other signs without using a 12 foot stand. Including the double sided A-frame signs for VIP fast pass customers, there are 6 signs telling you which lane to go to. Even if the A-frames are blocked or moved by customers, there are still two 4 foot signs above the lanes for VIP access.

  We will not be refunding the VIP portion of the park tickets as we have clearly marked the lanes using A-frames and 4 foot vinyl signs (6 total).

  I hope you have a great holiday season.
  ***

  Customer Answer

  Date: 12/18/2024

   
  Complaint: 22691879
  
  I am rejecting this response because: The a-frame sign in my opinion was moved. The first we came across was immediately seen as we exited the ramp. It was pointing right but there were no lanes to the right of the sign. I admit your staff could have set it up incorrectly. This is possible. Our group assumed it was a waiting area but we were yelled at by staff that we could not stay there. I then asked if we were in the right area for vip but she said she could not answer my question because it would require me to stop to listen, and there was no stopping. Then yelled again at us. We had very young children with us so they were getting afraid because of the woman yelling. We tried again and again. Our time slot was for 6-8pm. It's completely dark. There were colored lights on the downhill and behind the lanes but to read something not obvious, I'm not surprised I missed it. I could not read a sign above my head in the dark with ambient lighting. The other vip sign we saw was for the 10 person tube. This one we did use twice but we wanted the individual tubes. I noticed you did not address  your staff's behavior in your response. I'm guessing that you cannot defend their behavior because it's completely ridiculous and inappropriate. I absolutely tried to remedy the situation by asking for help multiple times while I was there. No one helped me at all.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We drove 4hrs to come visit this place. We paid over $360.00 dollars after being told we needed the vip/fast pass for our kids and that all of them will get to ride without having a long wait, We sit down and watch the video on everything we walk to get into line and begin our trip up the slide. We get to the top and were told we cannot ride and we needed to go back down, the manager came up and said the same thing, once we get down we asked for a refund only to be told we do not give refunds and we can go online and request but you will not.After sever rude talks from this guy and getting no where we decided to just leave and try somewhere else, any where else but this place.

  Business Response

  Date: 12/05/2024

  Hello ****** *****,

  I have reviewed your concern and have a few questions:

  1. What date and time did you attend? I have searched your name, email, phone number, and address in our ticketing system and do not see you as a customer. Were the tickets purchased under another name or contact?

  2. Why did staff tell you that you "needed" the vip/fast pass for your kids? It isn't common for staff to say you "need" VIP or unlimited for tubing. A standard general admission ticket will get you a 2 hour tubing session. Did you have VIP and need to have it for your kids so they could be in the same line as you? Were you concerned about the line length and ask how to get in the shorter VIP line?

  3. Why did they tell you that you could not ride and needed to go back down? Did they provide a reason or just tell you do go back down the hill?

  4. Do you have the name of the staff member or manager you were speaking with? Knowing this will help me review this situation by being able to speak directly with the staff involved.

  Thanks, 
  ***

   

  Customer Answer

  Date: 12/06/2024

   
  Complaint: 22621844
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

  The name on the card was ************************* style="font-size: *****rem; -webkit-text-size-adjust: 100%;">and we visited November 26/2024 it was a visa. 
  we were told by the lady that was up front who sells the tickets that the lines were long and the vip pass would let us not have to wait so long. 
  We started up the hill and the first ****** checked all the kids heights and said we were good to go after we watched the video. We got to the top and were getting on the tube and we were stopped and told they needed to check our daughters height and they did, they said she cannot ride and we needed to head back down. I do not know why they said that but we started to head back down the hill. 
  We just arrived and I asked them to please just refund our money and we will go somewhere else,. 
  I was told to make a complaint online but that the do not give refunds and will not. 
  they asked us to leave the private property, so we left. 
  I do not know the names because it was to fast with everything happening and being told to leave.
  

   

  Business Response

  Date: 12/09/2024

  Hello,

  Thank you for your reply. I understand the name on the card used was ****** B ***** but that name is not in our ticketing system. Did you provide an email or phone number when making this purchase? Was it you who made the purchase or someone in your group? This is important because even if I got approval for a refund, I cannot do one without locating your order. What I need to locate your order is the Name, Email address, or Phone number that was used to make the purchase. An order number would also work which would have been emailed to the person who purchased the tickets. We do not keep your credit card on file so I cannot look up the name on the credit card. 

  While I wait for your reply, I'll discuss this with the onsite managers to get more information about this interaction at Snowcat Ridge. 

  Thank you,
  ***

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22621844
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

  I have attached a picture of our banking app that shows snowcat Ridg 7929 For the amount of $374.25 on November 26/24 

  email would be ********************************** 
  Phone # ************ or possibly ************ 

  This is the only thing we have because there is no email or text we checked spam folders also 

  Business Response

  Date: 02/25/2025

  Hello Hailei,

  I think I have found your order. I had to go through our accounting team to locate you as it appears you purchased at the box office and not through the online system I have access to. Could you please confirm the information on the attached file is correct and you still have the **** card ending in 5591?

  
  Thank you. 

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22621844
  
  Yes this is our order and its the correct name and card number. 

  Business Response

  Date: 02/27/2025

  Hello Hailei,

  I've refunded your order of $374.25. Attached you will find a screenshot of the refund.Typically, refunds take 2-3 business days to return to your bank account however please note, it could take up to 7-10 business days as some banks take longer than others. 

  I hope you have a great rest of your day. 

• Initial Complaint

  Date:11/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 20 I made a purchase to visit snowcat ridge for the first time. I booked my tickets and when I got them I noticed that I was looking at the wrong month and booked the wrong date. I IMMEDIATELY contacted the ticket office which then directed me to the direct venue info. I explained the honest mistake and was told to call a number to exchange tickets for correct date. Mind you the price is fairly expensive and you pay for EVERY additional thing but on top of it I had to pay transfer fee of $5 for each ticket for an honest mistake. I had to pay and emailed them to see if they can give me a coupon or credit since it was a mistake and I immediately took action to correct it on the same day. I spoke with ******* ***** which never expressed concern or sympathy for my situation. Didnt even say sorry. I honestly thought the email responses I was getting was through an automated message. That is how bad the customer service was. I then asked to speak to a manager to see if they could help me by giving me the $25 that I paid in transfer fees as a park credit or even Santa picture credit. I really thought the responses where automated until she told me she is not a manager but she knows there is nothing they can do. Did not guide me to anyone else that could maybe help. I asked her again to speak to a manager. Her response was again they could not do anything for me. Looking at the other complaints it seems that there is no management or customer service. I spent a great deal of money to visit this place for the first time and I am already disgusted. I wish I can get a refund entirely. Without good customer service I will never be back. Hope my issue gets taken care of but by the responses I see on other complaints it seems like this business only cares about the money and not about **** g the customer happy. Disappointed already and have not even been there yet!!!!!

  Business Response

  Date: 11/26/2024

  Hello Z *********,

  Hope you are having a good week, so far.

  I'm sorry that your experience with Snowcat Ridge has not been the best since the mistake with your ticket date. I understand you mistakenly purchased tickets for the wrong date and contacted us to transfer them. The date you wanted to transfer to was a more expensive date and, on top of that, there was our $5 per ticket transfer fee. I can see how this would be frustrating. While I am not able to offer refunds, I did talk with the onsite managers and requested that we provide you with a Santa photo package ($29.95 value) on December 1, 2024. If you would like me to proceed with the photo package, please let me know in your reply and I'll make sure it is added to your account for you to use when you arrive. 

  Thank you and I hope you have a wonderful Thanksgiving.

  Sincerely, 
  ***

  Customer Answer

  Date: 11/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Z *********

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets for family members and one of them had a service dog that was approved by the **** She has seizures and after the kids were playing for some time security guards came in and it accosted her and her family and kicked her out of the park. She had everything she needed to prove she had seizures and the service dog helped her and notified her if she was going to have a seizure. Literally denied her right to be protected by the *** **** I think everyone needs to know they do not follow. *** rules. They literally told her she was going to be handcuffed in front of her children.

  Business Response

  Date: 02/09/2024

  Hello,

  1. We do not have any record of this individual buying tickets to our park based on the name, email, phone number, or address associated with this complaint. 
  2. We do not offer or approve refunds through the BBB.
  3. The BBB cannot force or require a company to issue a refund. 
  4. If you believe you are owed a refund please submit a request through our "contact us" form on our website: **********************************************
  5. We will not comment on why any guest was or was not removed from our park to any person other than the guest involved. 

  Thank you and have a good day. 

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beware that they charge there ticket price (up to $49) just to enter whether you are enjoying the attractions or an elderly person supervising, or even someone with disabilities that cant enjoy the attractions, they make no price considerations. When I asked to speak to a manager about my issues I was told that ***** Gardens offers a gate ticket to enter no mater what. But they fail to realize that ***** Gardens has other things to offer and offers different ticket prices to accommodate seniors and etc. He said there ticket prices include the 2 hour slide time. He wouldnt allow my wife who is disabled and me being a senior to allow my child to use our 2 hour slide times which we clearly paid for and we cant use. There attractions cant accommodate people with disabilities and they still charge them for it, that is criminal and bad business. At Snowcat the only thing to do if you cant do the activities is sit on a bench. They have ice skating listed as one of the major attractions, SURPRISE you have to pay an extra fee for skate rental which isnt refundable upon return of the skates. So here you going paying an extra fee to use an attraction they list as one of there main attractions, other than what you paid to enter which was meant to cover the use of there attractions. You will also pay $20 for parking.When you leave you feel disappointed that you spent so much and clearly didnt get a value for what paid and the time you spent there. You would clearly enjoy ***** Gardens for the rides they offer and longer hours they are open for the ticket price, and a local ice skating rink for ice skating and you will spend less money doing it there and get a better value for what you spend then what you will at SNOWCAT RIDGE. Its not worth the money and time.

  Business Response

  Date: 01/19/2024

  Hello,

  At Snowcat Ridge, like many parks, a general admission ticket to the park is required to enter regardless of what you plan on doing while attending. Every general admission ticket comes with a two hour time slot for tubing on Snowy Slopes regardless of if you plan on tubing or not. This is clearly explained in our FAQ section (**************************************************) of our website under the question: "Do you charge customers if they just want to visit the Alpine Village?" The published answer to this questions is: "All customers age 2 and older must purchase a General Admission ticket to enter Snowcat Ridge, regardless of whether they visit the other attractions or not. Children under 2 years old are not required to have a General Admission ticket, but all other members of their party 2 years old and older must have a General Admission ticket to gain admission to Snowcat Ridge."

  All day access to the ice skating rink is included with your General Admission ticket whether you choose to ice skate or not. Ice skate rental is not included with you ticket, however, you may bring your own skates if you would like to do so. This information is clearly stated on the Crystal ****** page here: **************************************************************

  On the Crystal ****** page (linked above) the section states: "Customers may bring their own ice skates or rent them either online or on-site. All-day ice skate rental is $9.95 and rental ice skates are available in child-size 9 up through adult-size 15. General admission is sold separately and is not included with ice skate rental. Socks must be worn while wearing rental ice skates and can be purchased at the ice skate rental counter."

  The question regarding ice skate rental is also covered in the FAQs page under the question: "Can I bring my own ice skates to use on the Crystal ******?" and the response is: "Yes. Customers may bring their own ice skates to use on the Crystal ******. We also have ice skates to rent for $9.95 for those guests who do not own their own."

  At Snowcat Ridge, a General Admission ticket gets you access to the entire park. This means that with your general admission ticket you get: a 2 hour snow tubing time slot, all day access to the alpine village, all day access to ********** igloo, all day access to the crystal ****** ice skating rink, and all day access to Santa's Christmas Lane or Flurry's Outpost (depending on time of season). We do this so we aren't having to charge customers all day for every attraction or denying entry to certain parts of the park to guests who didn't buy additional tickets. We want guests to be able to come to Snowcat Ridge and just enjoy their time experiencing all the park has to offer without worrying about additional tickets to access attractions. 

  Our refund policy is also covered on our website in several places but most importantly you must agree to the policy when purchasing your tickets. The refund policy is: "Purchasing a ticket to Snowcat Ridge is the same as purchasing a ticket for a concert event. All sales are final. We do not issue refunds on any tickets or purchases."

  Thank you and I hope you have a great day. 

  Customer Answer

  Date: 01/22/2024

   
  Complaint: 21158024
  
  I am rejecting this response because:
  
  You charge a set price which includes the tube ride, ice skating but charge extra for skate rental.  But with your charges for all you offer they are not usable by people with disabilities or elderly individuals.  Because you charge the same price they should be useable by everyone and if not you shouldnt be charging the same price.  
  

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/26/2024

  "I am rejecting this response"

  That is fine. You are free to reject any response. 

  "You charge a set price which includes the tube ride, ice skating but charge extra for skate rental."

  Yes, this is correct. Just like most public ice skating and roller skating venues, admission lets you into the facility and gives you access to the rink and you are free to bring your own skates but, just like most venues, we charge for rentals. If we look at this from the other way and include rentals in the cost we would then have customers asking for a discount because they brought their own skates don't need the ice skate rental. Bottom line with this point is that we will never make everyone happy so we keep the rental option available, as well as, the option to bring your own skates. 

  "But with your charges for all you offer they are not usable by people with disabilities or elderly individuals.  Because you charge the same price they should be useable by everyone and if not you shouldnt be charging the same price."

  If I take my 7 year old to ******* ***** Gardens, or Universal and she is not tall enough to ride every ride they do not discount her ticket. Her admission gives her access to all the rides regardless of what she can and cannot do at the park. Park admission is admission to the park. All of this information is outlined in our FAQ section of our website. We do not offer la carte ticketing options. We offer a single ticket for admission and guests are free to do what they would like, or can, while at the park. 

  As stated in the last response our refund policy is: "Purchasing a ticket to Snowcat Ridge is the same as purchasing a ticket for a concert event. All sales are final. We do not issue refunds on any tickets or purchases."

  Thank you,
  Snowcat Ridge

   

   
  

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a total of ****** for my tickets to Snowcat Ridge on December 15th 2023 at 7:37am. for December 16th from 11:00am - 1:00pm. That same morning on December 15th at 9:00am we found out that there was going to be a tropical storm over Snowcat Ridge and they were going to closed down the main attractions (snowy ************ skating). They sent out a text offering to reschedule our ticket dates so we can enjoy the theme park, however when it came down to calling their line to reschedule your tickets you're met with an automated line that tells you to leave your name and number and someone will get back to you. Its been days and we haven't heard from anyone that CAN help us reschedule our tickets; and when we do hear from someone they say that they CAN'T helps us and NO REFUNDS. We never got a chance to go to Snowcat Ridge due to the Tropical storm and Snowcat Ridge refuses to give us a refund

  Business Response

  Date: 12/18/2023

  Hello,

  Snowcat Ridge sent both an email and an SMS to customers with tickets to the park for the date on 12/16/2023. The information that was sent to customers can be found here: *************************************************************************************************************************************************

  In the message we state that depending on the amount of rain and wind, some parts of the park may have to be closed temporarily for the safety of our guests and offered to waive our 24 transfer window policy to allow any customer who wanted to change dates to do so. We instructed every customer to call the number and leave a voicemail if they do not get a live person on the line. We asked that customers call only once and that calls will be returned in the order they were received. We do not have unlimited staff calling customers back meaning there are delays. To make matters worse customers are calling and emailing repeatedly slowing the process down. We will return every call in the order they were received. Every customer will be able to transfer their ticket.

  The people who CAN'T help customers are the online customer support team via email and social media. That support team does not have access to the ticketing platform and cannot issue refunds or transfers. 

  Snowcat Ridge is an outdoor event and operates rain or shine. We only offer refunds if we close the park. The official refund policy that is agreed to by all customers during checkout is as follows: "Purchasing a ticket to Snowcat Ridge is the same as purchasing a ticket for a concert event. All sales are final. We do not issue refunds on any tickets or purchases." This policy is posted on our FAQ page and is required to be agreed to, by checking a box stating they read and understood the policy, by every customer during checkout. 

  We do apologize for the inconvenience and the time it is taking but we can only do one phone call per staff member at a time and we are trying to help hundreds of customers, some of which are receiving 2+ calls because they left more than one voicemail. 

  Thank you,

  Snowcat Ridge Team

• Initial Complaint

  Date:12/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets and went there with my two children on Wednesday December 13th we arrived about 2:30 and we left about 4:50. We were planning on staying there throughout the evening but left early due to South Florida football athletes who attended. There was about 50 if not more of them. they were very rude disrespectful yelling in the park cursing ,staring and making derogatory comments that other females in the park. None of the snowcat ridge employees or security that was there said nothing. I paid roughly $133 that included parking and a general admission pass. My children had a horrible experience their second time around doing the snow tubing due to these gentlemen being rude loud and pushing. Also in ********** igloo a lot of people were acting very rough pushing falling on top of my son's foot and pushing us out of the way and hitting us with snowballs none of the employees did anything my children did the ice skating and ice skating had a lot of water, more than just the puddle all throughout the ice skating which made it unpleasant. I am very disappointed due to the type of guests behavior and that *** allows. Scr employees especially over by the ice skating rink where my son wanted to get another pair of ice skates no one was assisting him. I believe it is their policy there's no pushing and shoving and cursing. I thought that it was a family type Park I was there a little under 2 hours and I spent $133 and my family had a miserable experience due to the guests behavior and *** not controlling the guests that were there. When my children did the snow tubing at first it was very enjoyable but when they went again before the second round slightly after 4:00 p.m. it was horrible because of all those men and how they were acting and the *** employees had my children go down in the single tubes with the group of those men who were being very loud, very rude and making my children very uncomfortable, so we just wanted to leave.

  Business Response

  Date: 12/21/2023

  Hello,

  I spoke with managers onsite at Snowcat Ridge about this. They stated they didn't receive complaints and done recall the football players being an issue. The players were onsite for about 2 hours and then they left. The staff in ********** Igloo did not witness any snowball throwing except at the designated targets. We are sorry this customer didn't enjoy their time at ********************** and I hope they have a great holiday season. 

  Customer Answer

  Date: 12/21/2023

   
  Complaint: 21005823
  
  I am rejecting this response because: according to snowcat ridge policy you should not be using obscene foul cursing language and the football players that were there were doing that and it made us uncomfortable and not enjoy our time and we did not stay as long as we plan to because of that and their behavior. Several staff members were in the area and they said and did nothing and they were aware of the football players being very loud and rowdy and using obscene language and seven did nothing. Probably because they are getting a lot of money for the amount of players that showed up that day and they care more about the football players staying then locals who actually live in the area. The business is in violation of their own policy because it says on their website that you are not allowed to curse and use foul language and that's exactly what these football players were doing they were very loud and I'm sure if snowcat ridge looks at the cameras and listens to the audio you can clearly hear them being very loud yelling shouting and cursing and the employees there were several employees walking by and they said and did nothing to the football players and in the snow globe either the two employees that were in there did nothing when some of the people were getting out of hand. I feel snowcat ridge is not taking any kind of accountability and is basically saying what I said and my two children said did not happen.
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 12/27/2023

  The rejection is ok. Customers using language you don't like is not reason enough for us to change our refund policy.