ComplaintsforShirtsy LLC

• Initial Complaint

  08/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On May 7, 2021, I placed an order with Shirtsy for three customized T-shirts featuring my business logo. Unfortunately, the company delayed my order for several months. To compensate for the delay, they offered me a discount code, but when I applied it, they sent me a second invoice with a higher total price for the items and recharged me for shipping. Subsequently, I received a third invoice totaling over $400 for the three shirts.To my shock, Shirtsy withdrew $128.76 from my bank account six times, in addition to charges of $386.28, $225.33, and $193.14 each, resulting in four overdraft fees of $25. Despite multiple complaints through various agencies, I believed this issue had been resolved. However, on August 28, 2024, I received an email from CR Corp collection agency stating that Shirtsy had hired them to collect a past-due debt.I am at a loss to understand what is happening. Attached is a file containing all relevant documents, including emails, invoices, and bank statements showing the unauthorized withdrawals from Shirtsy. How can I stop this company from continuing these practices?

  Business response

  08/29/2024

  Hello *****************************, 

  We appreciate your feedback. Upon reviewing the information that you have sent in our records indicate the following: 

  Yes you were originally given a gift card / coupon code our system at the time had a glitch that made the invoice amount higher than it should of been. In regards to the extra charges, yes there were multiple transactions and this goes back to the system glitching. Attached you will also find the chargebacks that you filed that were successfully settled. The invoice that you are referring to has been void since 2021. You currently do not owe Shirtsy anything, if there is a collections company contacting you on our behalf please disregard they are not representing our company. 

  We apologize for any inconveniences this has caused and we would like to send out a free item if this is something you would be interested in. 

• Initial Complaint

  05/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am writing to lodge a complaint against Shirtsy LLC in *****, **. Sadly the business app NAV strongly recommended them and didnt look into them.. The complaint is their failure to fulfill advertised services and poor to none customer service. On Nov 14, 2023, I paid $99 fee to Shirtsy LLC for a net 30 account, they said they would report my purchases to the 3 credit bureaus. I ordered a jacket (Order #***-7907, Invoice #***-7908), with the invoice due by December 14, 2023. I paid the invoice in full by the due date but never received the jacket.After weeks, I someone answered at Shirtsy LLC about my order. They apologized, saying they were unable to fulfill it and would not provide a refund, offering a gift card instead. After several follow-up calls, I finally received a gift card.Using the gift card, I purchased a car magnet for $69.99 (Order #***-9533, Invoice #***-9534) and paid $14.92 for shipping. The gift card credited me $55.08 on Decr 28 or 29, 2023, leaving a balance of $29.83, due by Jan 28, 2024. However, when I logged in around Jan 10, 2024, the gift card credit was removed, and I owed the full amount of $84.91.For 9 days everyday, I tried to contact Shirtsy LLC, leaving multiple voicemails without any response. I also used the chat feature on their website and sent 6 to 7 emails but received no replies. Faced with the possibility of a negative report to the credit bureau, which would severely impact my new business's credit standing, I felt compelled to pay the full $84.91.Despite making timely payments and fulfilling my obligations, Shirtsy LLC failed to report my purchases to the credit bureau as promised. This has resulted in significant financial and reputational damage to my business. To summarize, I paid $55 for an item that was never delivered and an additional $84 for a second item, with neither purchase being reported to the credit bureau as they had assured.KoIm at *********************** if further information is needed.

  Business response

  06/21/2024

  Hello ******, 
  We deeply apologize for this inconvenience. After reviewing the account for both orders here is what we were able to conclude. 
  Your first order #******* placed on November 13, 2023 for the zip pullover. Unfortunately, we were unable to fulfill this order due to this item being out of stock. You did pay the invoice on November 26, 2023 in the amount of $55.08. Our records show that on December 14, 2023 a representative sent an email with gift card DLSV-L2J3-UJK5-KRTZ to compensate for this inconvenience. 
  

  Then on December 28, 2023 you placed order #******* for car magnets. The total for this order was $84.91 you did use the gift card code that was provided to bring that amount lower. However, this is where we notice that our system had a glitch in it. When you applied the $55.08 gift card amount it did not reflect on the invoice. So instead of paying $29.83 for this second order you paid the full amount of $84.91. 
  

  We cannot offer you the full refund that you are asking because of our terms and conditions that were agreed upon. Please find link below. 
  Our Policy: ****************************************************
  

  However, for this error in our system we do owe you $55.08. We deeply apologize for this inconvenience and hardship this may have caused. We would like to offer you a refund or gift card for a future order along with 15%off. We value our customers and satisfy each one that visits our site. 
  

  Regards, 
  Shirtsy
  

  
  

  Customer response

  06/22/2024

   
  Complaint: 21757765
  
  I am rejecting this response because:
  Honestly its not the money I need the Total amount I paid reported to the 3 Business credit bureaus **** and **********, Experian Business, and Equifax Business. That was the whole reason I made the purchases in the first place.  If you can do that I would be super grateful and extremely thrilled!  If thats something youre willing to do I would waive all requests for the refunds When I  Documentation of the trade line being reported to the three business credit bureaus dun & Bradstreet, Experian business, Equifax business.  I hope this is a win-win for both parties.  If that is not something youre willing to do then we can discuss further options from there. Thank you for getting back to me. Hope youre well. Thank you for your time.
  Sincerely,
  ***********************

  Business response

  07/08/2024

  Hello, 

  Our reporting cycle are monthly scheduled for the 15th, however there are requirements before sending out reports, one being the invoice must meet the minimum requirement of $30 and the issued invoice must be paid in 30 days to report credit history. 

  Customer response

  07/26/2024

  This makes no sense. ***** is saying they cant give me credit for a trade line because I didnt spend more than $30. If you look at the receipts Ive attached Ive spent way more than $30 and I tried to be the nice guy and say oh you dont have to give me the extra money you charge me read read the report a gift card for $70 and then they withdrew it and I had to pay the money. Otherwise it was gonna hit my credit negatively so I asked him dont worry about the money extra money just please give me the credit for the trade line  and now theyre hemming and saying I didnt spend $30. Thats a lie. Look at the receipts. Read the In the Better Business Bureau archive that we have read this thread.

  Customer response

  07/26/2024

  This makes no sense. ***** is saying they cant give me credit for a trade line because I didnt spend more than $30. If you look at the receipts Ive attached Ive spent way more than $30 and I tried to be the nice guy and say oh you dont have to give me the extra money you charge me read read the report a gift card for $70 and then they withdrew it and I had to pay the money. Otherwise it was gonna hit my credit negatively so I asked him dont worry about the money extra money just please give me the credit for the trade line  and now theyre hemming and saying I didnt spend $30. Thats a lie. Look at the receipts. Read the In the Better Business Bureau archive that we have read this thread.

  Customer response

  07/26/2024

  This makes no sense. ***** is saying they cant give me credit for a trade line because I didnt spend more than $30. If you look at the receipts Ive attached Ive spent way more than $30 and I tried to be the nice guy and say oh you dont have to give me the extra money you charge me read read the report a gift card for $70 and then they withdrew it and I had to pay the money. Otherwise it was gonna hit my credit negatively so I asked him dont worry about the money extra money just please give me the credit for the trade line  and now theyre hemming and saying I didnt spend $30. Thats a lie. Look at the receipts. Read the In the Better Business Bureau archive that we have read this thread.

  Customer response

  07/26/2024

  This makes no sense. ***** is saying they cant give me credit for a trade line because I didnt spend more than $30. If you look at the receipts Ive attached Ive spent way more than $30 and I tried to be the nice guy and say oh you dont have to give me the extra money you charge me read read the report a gift card for $70 and then they withdrew it and I had to pay the money. Otherwise it was gonna hit my credit negatively so I asked him dont worry about the money extra money just please give me the credit for the trade line  and now theyre hemming and saying I didnt spend $30. Thats a lie. Look at the receipts. Read the In the Better Business Bureau archive that we have read this thread.

  Customer response

  07/26/2024

  This makes no sense. ***** is saying they cant give me credit for a trade line because I didnt spend more than $30. If you look at the receipts Ive attached Ive spent way more than $30 and I tried to be the nice guy and say oh you dont have to give me the extra money you charge me read read the report a gift card for $70 and then they withdrew it and I had to pay the money. Otherwise it was gonna hit my credit negatively so I asked him dont worry about the money extra money just please give me the credit for the trade line  and now theyre hemming and saying I didnt spend $30. Thats a lie. Look at the receipts. Read the In the Better Business Bureau archive that we have read this thread.

  Customer response

  07/26/2024

  This makes no sense. ***** is saying they cant give me credit for a trade line because I didnt spend more than $30. If you look at the receipts Ive attached Ive spent way more than $30 and I tried to be the nice guy and say oh you dont have to give me the extra money you charge me read read the report a gift card for $70 and then they withdrew it and I had to pay the money. Otherwise it was gonna hit my credit negatively so I asked him dont worry about the money extra money just please give me the credit for the trade line  and now theyre hemming and saying I didnt spend $30. Thats a lie. Look at the receipts. Read the In the Better Business Bureau archive that we have read this thread.

• Initial Complaint

  04/22/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  ******* advertises that if you pay a $99 fee that you can get a net 30 account that they will report to the credit bureau when you purchase something. I paid the $99. I bought some thing on net 30 paid for it within 30 days. I believe it was November November 14 when I ordered a pull over jacket order #***-7907. The invoice was it also says invoice # ***-7908 the invoice was due by December 14, 2023. I paid it in full but never received anything a few weeks later I called and said whats going on with my order and they apologized saying they were not able to fulfill it and they cant give me a refund, but they would give me a gift card multiple days in a row I eventually was given the gift card. I purchased a car magnet for $69.99 order # ***-9533 invoice # ***-9534 and $14.92 would be shipping. I was credited with the gift card $55.08 that was on December 28 or 29th 2023. The final bill was due on January 28th 2024. I logged into pay the bill around the 10th. I think of January and all of a sudden the gift card was no longer credited to my purchase. I owed the full amount. $84.91. I called for nine days in a row. And left a voicemail. No one answered. No one called me back. I went on the chat on their website nobody would respond. and I sent multiple emails probably six or seven and again nobody would respond. I knew that if I didnt pay the bill by the 28th because they report to the credit bureau, my new business would get negative and it would be a death sentence on the business credit right out the gate I was forced to pay the full amount. In the end, they didnt even report my purchase to the credit bureau. Not only did I pay the $55 for the first thing not to get delivered. I had to pay 84 for the second one. They promised please send me an email at *************************** if you need any further information, I will try to provide it.

• Initial Complaint

  02/29/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  On February 7, 2024, I placed an order with Shirtsy for printed products. As per their policy, orders are supposed to be shipped within three weeks. However, it has now been over three weeks, and my order is still listed as "processing," with no indication of when it will be fulfilled.Furthermore, I paid $99 for a net 30 account with ********************, which entails payment within 30 days of receiving the goods. However, I was invoiced $297.56 for the order upfront, contradicting the terms of the net 30 arrangement.Despite my attempts to communicate my concerns via email and voicemail, Shirtsy has failed to respond or take any action to address the situation. Notably, Shirtsy has responded to other customers' complaints with an excuse to not refund memberships, citing that they have already reported the net 30 payments to those customers' credit. However, they have not reported anything on mine. This lack of consistency in addressing customer grievances is concerning and underscores the company's disregard for customer satisfaction.Given ********************'s failure to fulfill its obligations and provide satisfactory customer service, I am requesting the following:1. Immediate cancellation and refund of my net 30 membership.2. Cancellation of my pending order with Shirtsy.3. Confirmation of these actions within a reasonable timeframe.I urge the Better Business Bureau to investigate this matter promptly and ensure that appropriate measures are taken to rectify the situation. Shirtsy's actions not only violate their own policies but also demonstrate a lack of integrity and accountability towards their customers.

• Initial Complaint

  12/10/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Shirtsy charged me in the amount of $99.00 for annual fee but never received product or services. Immediately cancelled service same day for full refund but never got a refund. Listed number is also not in service. This is not a legitimate company. This is a scam company! Filing a compliant also with CFPB.

  Business response

  12/12/2023

  Hello *******, 

  I hope this message finds you well. Thank you for your feedback regarding your recent purchase. We understand that you would like a refund for the membership fee.

  However, after careful consideration we regret to inform you that we do not offer refunds as per our company policy. Our policy was designed to ensure fairness and consistency for all our customers. Kindly, review our terms and conditions, which were available to you at the time of purchase. 

  We understand that situations may arise that lead to the desire for a refund, however the first report for your company has already gone out for reporting. It does take ***** days from the reporting date to reflect on *********** side. We are here to assist and would love to help resolve this negative experience. Please contact us at ************. A representative will also be reaching out to you via email. 

   

  We value your satisfaction and appreciate your understanding of our policies. Please do not hesitate to contact us. Again we appreciate your feedback it is essential to us as we continuously strive to improve. 

  Best Regards, 

  Shirtsy

  Customer response

  12/12/2023

   
  Complaint: 20985722
  
  I am rejecting this response because:

  Customer service phone number and email support does not work.  Company takes your annual membership fee but does not provide any products or services.  You try to contact them to order or get your money back but you cant.

  
  Sincerely,
  
  *************************

• Initial Complaint

  10/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid this company Shirtsy an annual fee plus purchase two different times. I have a net 30 account for my company Armadio Amore LLC shirtsy did not report my first purchase because it was made in the same month. Shirtsy failed to inform me of a time frame/limit that I had to fulfill in order to get my small business credit reported to the credit bureau. After calling I was informed that I had made the purchase for no reason being that I solely intended on building my business credit. Its not stated on the contract or in term of agreement. This is hindering my small business and causing me extreme stress. Not only did that happen but shirty havent reported my credit since august. I called spoke to a supervisor and was told ** receive a call back about them trying to add the first payment to credit bureaus. Which they stated that the annual fee initiated the start of my business reporting. I called several times after being hung up on, discriminated and disrespected. I took me two hours to talk to a supervisor (********) who was very rude condescending. She stated she would have the owner block my account. If so I should receive my annual fee payment back along fee the first payment that shirtsy failed to inform me that it would not be eligible to report

  Business response

  10/26/2023

  DearMustafa ********, I apologize for any inconvenience you may have experienced regarding the non-reporting of your first order, which was not paid within our Net30 terms. As discussed during our previous conversations, adherence to these terms is crucial for reporting purposes. We understand that this might have caused frustration, and we appreciate your patience in this matter. Rest assured, your second order will be included in our October reporting cycle, provided it complies with our payment terms. If you have any further questions or concerns, please don't hesitate to reach out. We value your business and are committed to providing you with the best possible service. Thank you for your understanding. Sincerely, Shirtsy.

• Initial Complaint

  05/20/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  1) I paid over $300 for misprinted shoes for order #*******. Instead of refunding me or sending a new order, I was told no because a previous employee removed the background from my very first order #*******, and so by their standard, the previous employee was incorrect and at fault, while the employee who processed order #******* was correct (even though this isnt the design I liked). I was offered 50% off my next purchase. A.) It was never stated that 50% can only be processed in Net30 account.B.) They admitted misprint of the initial order, so technically that order should be free based on their policies. I do not have buyers remorse because I made two purchases after this issue in good faith that the issue would be resolved There policy reads: Misprint: Misprinted garments by mistake of Shirtsy will be reprinted and delivered at no cost to you. Orders mis-printed my fault of your design will not be refunded or replaced.2) I was instructed that a 50% discount would be applied to my next purchase: #*******. This was a lie. After the purchase I was told my credit card could not be reimbursed as I was instructed and that Id have to use my Net30 account and create a duplicate purchase. I called back several times after being placed on hold for long times, and eventually baited into paying for more service in good faith.3) For further evidence of no buyers remorse, I purchased #******* in good faith with my Net30 account and not a credit card in hopes that this would solve the discount issue. It has been nearly a week and I am waiting on a solution to the original order. At the very least, I should be reimbursed, and due to inconvenience I want all my money back and an end to the business relationship

  Business response

  05/24/2023

  To Whom It May *********************** deeply apologize for the inconvenience and frustration this has caused. We must admit that with your original order our production team removed the background because they thought it would look better, which it did to your liking. When the second order came ************** we did not realize what was done with your first order. Because we are a print on demand company we took the images that you submit and applied it to the shoes. 

  Our goal at Shirtsy is to make sure every customer is satisfied with their order from the minute you submit an order to when you receive your items. We value all of our customers! To resolve this matter we would like you to keep the items you received and re-print your order removing the background to match the first pair you purchased. This will be free of charge! We do ask that in the future if you would like to have backgrounds removed or have special request that you please use our notes section that way our production team can produce items with the up most satisfaction of our customer. 

  We appreciate you as a customer! And hope that this experience does not discourage you from any future orders with us! We are here for our customers and please do not hesitate to contact us with any concerns you may have regarding orders. **************

  Customer response

  05/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  05/15/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  i made an order on Shirtsy.com on March 14, 2023. The total was $164.42. I ordered 4 customized t-shirts. My package was mailed out thru Fed Ex and it was delivered to the wrong address. Shirtsy replied to me by stating that Fed Ex closed the investigation, it's been weeks of corresponding with both Shirtsy and Fed Ex. Today Shirtsy told me that the only way I can have Fed Ex go back out to the address that they delivered my package was I had to pay $180 for a door tag.Order #*******

  Business response

  05/23/2023

  To Whom It May *********************** appreciate your feed back! And deeply apologize for the inconvenience this has caused. We value our customers and especially satisfying them from the moment they place an order to when they receive it. After reviewing this order it looks like when your items left our facility on March 27, 2023. ***** issued 3 different tracking numbers. We have been in communication with ***** (8) calls in total. The agents have given ** different response and finally came to conclusion that the package was "lost". Up until yesterday (5/22/23) we contact ***** they claim that the package was found and is on the truck on the way to be delivered. This is after we requested that the package be returned to **.  

   

  We are in communication with ***** daily regarding this order and trying to resolve the issue. Due to the inconvenience and frustration this has caused we would like to extend our deepest apologies and remake the items for you free of charge! We will also send you a free boutique item. We hope this experience does not discourage you from placing orders in the future with **!

• Initial Complaint

  02/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased an item over 30 days ago never received item. Called and spoke with someone they told me item was out of stock. Ask to be refunded and was told there is a no refund policy. And I cant exchange for another item. Neither will they give me a gift card. I just have to wait until item come back in stock. And I also paid for expedited shipping . Ask to speak with management I was told management isnt available. And was told my purchase wouldnt report to the business credit bureaus because I paid the invoice too soon.

  Business response

  04/05/2023

  Good morning ***********,

  We're very sorry about your experience with us so far. We're currently revamping our customer service department and the service member who provided you all of this incorrect information has been let go. We'll happily allow allow any exchanges/gift card reimbursements for any out of stock items. How can we best rectify this for you today?

  -Shirtsy CS

• Initial Complaint

  02/01/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased an order through a "Net30 Account" with Shirtsy, LLC. T I received the order on 1/18/2023. The cards were unprofessional, distorted, and lopsided. I made contact with the company and advised of my findings. The representative stated she could see that everything was submitted the way it was supposed to on my end. I sent a copy of the business card image to the representative on 1/18/23 and she was very disappointed in the product and said she would submit a request for the design to be corrected and sent back out. On 1/23/23, I received a second round of business cards (****) and they were the EXACT SAME as the first **** cards. So now I have **** unprofessional and distorted business cards. I made contact with Shirtsy again and advised of the same. I sent an email (with an image) showing what I received. Shirtsy advised the use of a "third party" to print the designs and the company did not inform Shirtsy that they were sending out another batch. It wasn't until I called that Shirtsy was informed of the incorrect order being sent twice. I requested for the order to be returned and removed from my account. The representative said she will get with management and call me back with a resolution. On 1/24/23, I made contact with Shirtsy again since I did not receive a callback. I asked to speak with a manager and was told: "they were in a meeting". I sent a follow-up email and requested the same for my records. I sent another email on 1/28/23 since no one had contacted me. I expressed how urgent it was for me to get the correct cards as I have an event that I am the host and sponsor for so I NEED business cards asap. I also stated that the could just deduct that fee from my balance and I would take care of the other products purchased (bag and mouse pad). No response and no resolution. On 1/30/23, I called and expressed the need to speak with management...and again "they were in a meeting: On 2/1/23, I called and was told I couldn't get the manager's name.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩