751 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Vic O
1 star07/08/2024
QLink ported my number but mailed the sim car to arrive I 3 to 5 days. This resulted with my account with my current provider to be closed. I am without a phone until i get the sim card. I called my provider and to re-port my number back, it would be considered a new account and more expensive.I have no choice but to wait for the sim card to have phone service again.Review from Martha Jayne S
1 star07/07/2024
**** poor customer service, the run around is just amazing ??????
Q-Link Wireless LLC Response
07/08/2024
Hello ***********;,
We have received and reviewed your BBB Review of Q Link Wireless and would like to extend our apologies for any inconvenience that you may have experienced with our services.
Thank you for contacting us, a representative from Q ****'s team will be in contact with you regarding your inquiry.
We appreciate you taking the time to work with us and allowing us to resolve this issue. We strive to provide exemplary customer service to the entire Q Link family.
Sincerely,
Q Link WirelessReview from Dona P
5 stars07/03/2024
When I got to talk to a live person instead of a just a voice he got it done right away.Bin doing this for 6 days . Very frustrating. But once I got to talk to him it took about 1/2 hours.I am so very HAPPY ??.Review from walter s
1 star07/02/2024
I've been trying to reactivate my Q link service for months without any satisfaction. I tried to sign up with another carrier ********** and was told that I could not sign with another carrier unless my account with Q link was active! If my account was active why would I need to transfer??? I have uploaded my documents to the national verifier 8 times!! Q link says they never got them. I am at my wits end with Q link wireless!!! All I want is to be let out of my account with Q link so that I may obtain service elsewhere!!! I am contacting the Better Business Bureau to resolve this issue! I will not recommend Q link to ANYONE in the future!!!Q-Link Wireless LLC Response
07/03/2024
Hello ******,
Thank you for contacting us! A representative from Q ****'s support team will be in contact with you regarding your account status and walk you through the application process.
We appreciate your patience and you taking the time to work with us. We strive to provide exemplary customer service to the entire Q Link family.
Sincerely, Q Link Wireless
Review from Sinsara W
2 stars06/23/2024
I have no issues with my service other than the data barely ever working & the accuracy of your call & text log. I have messages that are "missing" making it look as though I'm deleting messages from my phone when I'm in fact not, so you can't tell me it's accurate. This needs to be specified, because for some people that's important.Q-Link Wireless LLC Response
06/24/2024
Hello Sinsara,
Thank you for contacting us, a representative from Q ****'s support team will be in contact with you regarding your inquiry.
We appreciate you taking the time to work with us and allowing us to resolve this issue. We strive to provide exemplary customer service to the entire Q Link family.
Sincerely,
Q Link WirelessReview from Peggy L
1 star06/19/2024
Terrible service. Tried to get a reduced rate for a cell phone for my disabled *******. Could never get the phone to work. Called **************** several times. Always got the ** service that said a person would call me back in 48 hours. No one ever called me. I left messages several times. No one ever contacted me. I finally canceled the service and went back to paying for his phone. This is a horrible way to treat customers. Especially those that already have a handicapp. It's a shame you are the go to company for discounted cell service for the disabled. You are not helping anyone but yourselves.Q-Link Wireless LLC Response
06/21/2024
Hello,
We have received and reviewed your BBB Review of Q Link Wireless and would like to extend our apologies for any inconvenience that you may have experienced with our services.
Thank you for contacting us, a representative from Q ****'s team will be in contact with you regarding your inquiry.
We appreciate you taking the time to work with us and allowing us to resolve this issue. We strive to provide exemplary customer service to the entire Q Link family.
Sincerely,
Q Link WirelessReview from Solim M
4 stars06/17/2024
I like your service. It is very helpful. I wish that service continueQ-Link Wireless LLC Response
06/18/2024
Hello Solim,
We have received and reviewed your BBB Review of Q Link Wireless and we are pleased to hear about your experience with our service.
Thank you for taking the time to leave this 4-Star Review about your experience with Q Link Wireless! We are grateful to have you as a loyal customer. At Q Link we strive to provide exemplary customer service to the entire Q Link family.
Sincerely,
Q Link WirelessReview from Lorena K
1 star06/04/2024
Advertising free *************** using Lifeline thru government program. This service was cancelled as of 4-31-2024. I had to pay $30.00 to keep it going thru ***. They are still advertising on line for free ***************** They gave me thru email free lifeline for *** and to others. I want my $30.00 back.Q-Link Wireless LLC Response
06/05/2024
Hello ******,
We have received and reviewed your BBB Review of Q Link Wireless and would like to extend our apologies for any inconvenience that you may have experienced with our services.
Thank you for contacting us, a representative from Q ****'s team will be in contact with you regarding your inquiry.
We appreciate you taking the time to work with us and allowing us to resolve this issue. We strive to provide exemplary customer service to the entire Q Link family.
Sincerely,
Q Link WirelessReview from Joy H
1 star06/04/2024
This company cheats low income people out of their money. They tell you to pick a new plan for the next year. They keep showing you plans so I picked a $14.00 plan with unlimited data on the end of *** (30) because my plan was going to end on the 31st of ***. But they kept sending me messages to pick a plan. So I contacted them and they told me I needed to pick a plan . They said the $14 I paid was for *** even though my plan I had the year before didn't end until *** 31st of 2024. They wouldn't refund the $14. Q-Link is a government company that suppose to help elderly low income people. But they stole from me. Should of known.Q-Link Wireless LLC Response
06/05/2024
Hello Joy,
We have received and reviewed your BBB Review of Q Link Wireless and would like to extend our apologies for any inconvenience that you may have experienced with our services.
Thank you for contacting us, a representative from Q ****'s team will be in contact with you regarding your inquiry.
We appreciate you taking the time to work with us and allowing us to resolve this issue. We strive to provide exemplary customer service to the entire Q Link family.
Sincerely,
Q Link WirelessReview from Trudi A
5 stars05/27/2024
Wonderful service and very good upgrade plans if I need them!Q-Link Wireless LLC Response
05/28/2024
Hello *****,
We have received and reviewed your BBB Review of Q Link Wireless and we are pleased to hear about your experience with our service.
Thank you for taking the time to leave this 5-Star Review about your experience with Q Link Wireless! We are grateful to have you as a loyal customer. At Q Link we strive to provide exemplary customer service to the entire Q Link family.
Sincerely,Q Link Wireless
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