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Complaint Details
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Initial Complaint
04/04/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
BHG makes it sound like they're the easiest company in the world to get a loan from. I have nearly perfect credit, a very good income, and decent savings. I initially shot for the moon and applied for $500k to purchase an existing business. I was denied because my current income wouldn't be able to pay back the loan (that's not how loans work for the purchase of a business, but what do I know, right?) My loan officer tells me someone will reach out to me in a couple days to go over different options and let me know how much they can actually approve me for. That never happened. So I reached out to them. No such department exists. Fast forward about 6 months later, a new loan officer reaches out to me and says she's been reviewing old case files, came across mine, I shouldn't have been denied, she can get me the $500k, I just had to reapply. I told her I'd rather not apply for $500k, and instead applied for $100k. I was immediately denied. This is an amount I can pay back without skipping a beat. I was approved for $400k house, $125k car, I get any credit card I apply for; yet BHG has some arbitrary requirement that no one can explain. I half believe they never really approve anyone and are just stealing/selling our information, because I've also never had so much spam email until after I applied for the initial $500k. The company is just a scam.
Business response
04/09/2024
We have reviewed the complaint (BBB #********)submitted by the consumer and sent to BHG Financial on 4/4/2024. BHG takes customer complaints seriously and is committed to providing timely and accurate responses.
BHG has been in business for 23 years and has provided over $17 Billion in financing to thousands of satisfied customers, many of whom have returned to us for repeat loans. BHG makes every attempt to provide a solution to our customers specific needs, however, were not always able to make this happen. The credit decision was based on our Credit Policy, and the applicant did not meet the minimum qualification in at least one level in order to qualify for an approval on the requested amount. Mortgages and auto loans are an entirely different products than a BHG loan as those loans are tied to a secured form of collateral (i.e. house or car), whereas BHG loans require no personal collateral. An Adverse Action Notice is mailed within 30 days of the application date and will detail the reason(s) for our decision.
Please be aware, BHG does not sell customer information. Refer to BHGs Privacy Notice on our website for additional information. Should the you have further questions, you can reach out to our ****** Services Team at ************.
Initial Complaint
04/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was told that payment was never made. It was made on 02/06/2024. I was being contacted by their collection department continuously. They refused to verify that the payment was made until I had to call the company. Again, I was basically called a liar and that the payment was never made.Business response
04/04/2024
We have reviewed the complaint (BBB #********)submitted by the customer and sent to ********************** on 4/2/2024. BHG takes customer complaints seriously and is committed to providing timely and accurate responses.
In researching your concerns, our records show that the payment scheduled for February was not posted to your account until 3/19/2024 which would have prompted contact from our collection department. Our records now show the account is current through March.
Initial Complaint
03/20/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I applied for a BHG loan. I got approved for a loan and was given payment amounts, interest rate, APR, term lengths. I was happy and ready to proceed. (I was on speaker and wife was talking). He was going to send me another breakdown for an amount a little higher since I was approved for a higher amount so I asked him to also send the loan docs for my review and would sign. This is the unethical part. He advised me I have to send a voided check BEFORE he can send the loan docs for me to sign. When I laughed because I thought he was kidding, he buckled down and said but you can cancel any time even after funds are sent (how would I confirm this if I cant see a document before. I told him that I would not send a voided check BEFORE I reviewed loan docs but that I would love to work with them if he would send the document. He said no. I have read their class action suit of putting primary dwellings as collateral and putting in lockout periods. I asked about these this. He assured me that for personal loans they do not take collateral as it is an unsecured loan and do not have any lockout periods. But how can I verify this information is true if I cant see the contract before I give authorization of my checking account! All Im asking is to review my loan document to confirm so I can check those two things and move forward. IF those two things are indeed NOT in the contract - why not send it to a customer to review? He responded we dont just send out sample loan contracts. This absolutely is not a sample loan contract when you are asking for a voided check before you send it. He confirmed with me he cancelled my application. So the company would rather not make money than give the customer their documents to review before the customer authorizes payment? This is NOT normal. I will be filing with FTC if someone doesnt confirm this is not normal business practices. Im hoping **** was wrong.Business response
04/01/2024
We have reviewed the complaint (BBB #********)submitted by the customer and sent to ********************** on 3/20/2024. BHG takes customer complaints seriously and is committed to providing timely and accurate responses.
Our Director of Sales and her team have been working directly with the applicant and the application is moving forward. Contracts have been sent to the customer for their review and if the proposal is acceptable to the applicant the loan should be able to fund this week.
Initial Complaint
03/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On March 5 I reached out to BHG financial on a $70,000 loan amount a couple days later alone Consultant got back with me and said that I would be approved for $50,000 on May 15 ******************* reached out to me and gave me a final congratulations on being approved for the loan we went over the rates they were going to charge me *****% for 12 years at a payment of roughly $850 a month he said I needed to expedite a picture of myself and my ID to a website all documents were signed on the 15th via DocuSign on Monday the 18th BG had me go down to a court server retake my picture three times take my drivers license picture three times to finish the process today the 19th I get an email saying that they have reneged basically on their loan after *** signed committed and they dont give me a reason why I dont understand how this can happen after Ive signed documents and been verified on my identification. This is a huge scam my business now was going to suffer because of these people.Business response
03/22/2024
We have reviewed the complaint (BBB #********)submitted by the customer and sent to ********************** on 3/19/2024. BHG takes customer complaints seriously and is committed to providing timely and accurate responses.
BHG has been in business for over 23 years and has provided over $17 Billion in financing to thousands of satisfied customers, many of whom have returned to us for repeat loans. We were unable to move forward with the loan as it did not meet all of our requirements. BHG was unable to verify information provided in the application, therefore, the application was declined.
Initial Complaint
03/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This complaint is about ***************** LLC/Nalu in reference to a loan to pay for dental implants at ******************************** in *****, ** originated in Aug/Sept 2023. Acct # EL-LKVAIF I never received written loan documents and their online portal does not provide a current balance, amortization or accounting of principal and interest payments. After several instances of misapplication of three online payments made in Oct, Nov and Dec 2022, I enrolled in auto draft in January 2023. Since that time, the auto drafts on my checking account made by BHG/Nalu have never been the same amount in any month nor often the same consistent day, and sometimes nearly double or triple the agreed monthly payment of $734. I contacted **** in April 2023 about the discrepancies and over withdrawals. Nalu sent a refund of one payment in a check dated May 1, 2023. However, they did not really correct the issue of the inconsistent payments and over withdrawals. Withdrawals from December have been: 12/12/23 $865.48; 1/9/24 $985.57; 2/9/24 $1,107; 3/9/24 $1,176. I have paid them through online payments and auto drafts in excess of $16,000 when consistent monthly payments should have been $11,025 at this point. They are fraudulently stealing money from my checking account. They cannot provide an official statement on branded letterhead with a current loan balance in a timely manner. I did not sign an agreement for an adjustable rate or payment. At this point, I want out of this loan and have requested a payoff amount - but do not trust that the payoff process will go smoothly or be properly handled without more fraudulent or unethical behavior.Business response
03/25/2024
We have reviewed the complaint (BBB #********)submitted by the customer and sent to ********************** on 3/18/2024. BHG takes customer complaints seriously and is committed to providing timely and accurate responses.
Our records show a ****** Services Manager has been in contact with the customer regarding their concerns. Our ****** Services Manager provided the customer with an updated payment history and amortization schedule. Should the customer have any further questions or concerns regarding this issue, they should reach out to the ****** Services Manager directly at the contact information they provided.
Customer response
03/26/2024
Complaint: 21452240
I am rejecting this response because:
I have not received a proper amortization schedule. The only thing I have received from them is a screenshot of a bunch of numbers and dates that dont make any sense so I dont know where Im at with my total and how much is gone to principal how much is gone to interest a screenshot is not an amortization schedule on a Company letterhead that shows the breakdown of where my money is gone plus they they have over $4000 that is uncountable on their schedule versus my bank account on there withdrawals, so no I am not satisfied with their response and their person has yet to get back with me, except for when he sent me that screenshot
Sincerely,
*************************Business response
04/04/2024
Our ****** Services Manager has been in contact with the customer throughout this process. The customer provided additional documentation. We are reviewing the records and upon completion of this review, our ****** Services Manager will reach back out to the customer to go over any adjustments made on the account.Initial Complaint
03/11/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I have been receiving weekly junk "pre-approved offers" mail from this BHG company for many months now. Sometimes multiple junk mailings in the same week! They come in huge manilla envelopes that I'd opened so many of initially thinking they were important that I now just toss them in the garbage as soon as I see my mail. I am not in the market for any or whatever services are offered from this company and at this point if I ever were in need I would go out of my way to find an alternative company and would tell to others as well at this point. Unless you enjoy being harassed weekly!? I do not wish to be contacted via mail or any other avenue by this company! This type of aggressive marketing is not effective! All it's doing is pushing any potential business you might have gained away! STOP SENDING ME THESE HUGE ENVELOPES!!!Business response
03/12/2024
We have reviewed the complaint (BBB #********)submitted by the consumer and sent to BHG Financial on 3/11/2024. BHG takes customer complaints seriously and is committed to providing timely and accurate responses.
To satisfy your request, you have been added to our Do Not Contact (DNC) List and removed from our marketing lists as requested. Although you have been placed on our DNC List as of 3/12/2024, the request will take up to 30 days to be processed by the third-party mail house that processes and sends out our marketing pieces. We schedule our marketing pieces 4-6 weeks in advance, so we kindly request you allow for that additional time and excuse any additional piece that *** arrive during this timeframe.
Customer response
03/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
02/27/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I have been receiving weekly junk mail from BHG. I have asked to be removed from their contact lists and I am still receiving misleading offers. Please stop sending these pre approved offers.Business response
02/29/2024
We have reviewed the complaint (BBB #********)submitted by the consumer and sent to BHG Financial on 2/27/2024. BHG takes customer complaints seriously and is committed to providing timely and accurate responses.
To satisfy your request, you have been added to our Do Not Contact (DNC) List and removed from our marketing lists as requested. Although you have been placed on our DNC List as of 2/27/2024, the request will take up to 60 days to be processed by the third-party mail house that processes and sends out our marketing pieces. We schedule our marketing pieces 4-6 weeks in advance and the marketing plans for March and ***** were already sent to our third-party vendor and unfortunately, we are unable to stop already scheduled mail plans. So,we kindly request you allow for that additional time and excuse any additional piece that *** arrive during this timeframe. For this inconvenience as a courtesy, BHG will be emailing you a **** gift card at the email address provided. Please be on the lookout in your inbox and also check your Spam folder.
Customer response
03/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
02/21/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I took out a loan from BHG 7/2020. I never missed a payment & paid the loan in full on 5/2022. I am now being contacted by a debt collector claiming that *** submitted a claim that I owe them on missing payments, for a loan that was paid in full 2 years ago. I have attempted to reach out to BHG several times via phone and email, they do not have a website, and have yet to receive any contact in return from them. When speaking to the debt collection company, they state the reason for the debt collection is something they have never seen before. After obtaining the loan, I noticed several red flags that this company is not to be trusted & I paid the loan off as soon as possible in order to prevent further scams from them. Now they are claiming that I still owe them money, despite having been paid in full, early, and having received no contact from them other than new loan offer requests.Business response
02/29/2024
We have reviewed the complaint (BBB #********)submitted by the consumer and sent to BHG Financial on 2/21/2024. BHG takes customer complaints seriously and is committed to providing timely and accurate responses.
Thank you for bringing this to our attention. BHG has been in business for over 23 years and has provided over $17 Billion in financing to thousands of satisfied customers. Our records show in May 2022, a payment was debited from your account after the loan was paid in full. This payment was returned to you. BHG was notified that the payment debited was returned due to Customer advised not authorized. Our payment solution specialists at ***** were contacting you to collect the payment that was refunded back to you. A BHG ****** Services Manager has made multiple attempts to reach you by phone and email and has yet to hear back from you. Please reach out to them at the information they provided you directly.
To satisfy your request, you have been added to our Do Not Contact (DNC) List and removed from our marketing lists as requested. Although you have been placed on our DNC List as of 2/22/2024, the request will take up to 30 days to be processed by the third-party mail house that processes and sends out our marketing pieces. We schedule our marketing pieces 4-6 weeks in advance, so we kindly request you allow for that additional time and excuse any additional piece that *** arrive during this timeframe.
Initial Complaint
02/08/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
We have requested, more than once, to be removed from this daily bombardment of mail: brochures, ************. We went so far as to do a return to sender at the post office. Stop harassing us, we never signed up for this or contacted you about any loan or anything else!Business response
02/16/2024
We have reviewed the complaint (BBB #********) submitted by the consumer and sent to BHG Financial on 2/8/2024. BHG takes customer complaints seriously and is committed to providing timely and accurate responses.
A BHG ****** Services Manager made a few attempts to contact the consumer by phone for more information so they can assist with placing them on our Do Not Contact (DNC) list, as some of the information provided by the customer to the ******************** is inaccurate (i.e. email address). In order to satisfy their request please provide the invitation code received which will allow us to pinpoint this exact consumer and satisfy their request to be placed on our DNC list.Customer response
02/23/2024
That response is UNTRUE - our email IS accurate. AND we previously provided a PHONE NUMBER. We received yet another mailer THIS WEEK. Take ** off this list.Customer response
02/23/2024
In addition, we provided BHG with the EXACT "code" and information requested, and they STILL ******* us.Customer response
02/23/2024
Complaint: 21266955
I am rejecting this response because:
As already explained previously we provided BHG with the code, our address, my email and STILL they persist. Once AGAIN, the "invitation code" is *********. REMOVE US FROM YOUR LIST.
Sincerely,
*********************Business response
02/23/2024
To satisfy your request, you have been added to our Do Not Contact (DNC) List and removed from our marketing lists as requested. Although you have been placed on our DNC List as of 2/23/2024, the request will take up to 30 days to be processed by the third-party mail house that processes and sends out our marketing pieces. We schedule our marketing pieces 4-6 weeks in advance, so we kindly request you allow for that additional time and excuse any additional piece that *** arrive during this timeframe.Customer response
03/04/2024
Complaint: 21266955
I am rejecting this response because:We were on the do not contact list long before that date - or should I say we requested to be. Not only that, in two weeks we received three of these mailers, all with different invitation codes. Yet you say that you remove people based on the invitation code. How is that possible when you keep bombarding us and assigning different numbers? We are one mailer away from a class action lawsuit. why dont you take a look around online, ****** reviews, etc.
Also, the opt out, calling the phone number directly, and every other avenue we have used did nothing to stop this.
*********************Initial Complaint
02/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Constant junk mail received by this company. This is a 2-3 time per week occurrence. The paper waste alone is disgusting. With the frequency and length of time this has been going on you'd assume this company accepts that I'm not interested in whatever they are trying to sell me. Everything goes directly to the garbage. I would like to be never contacted again by this company and they should be fined for creating such waste.Business response
02/08/2024
We have reviewed the complaint (BBB #********)submitted by the consumer and sent to BHG Financial on 2/7/2024. BHG takes customer complaints seriously and is committed to providing timely and accurate responses.
To satisfy your request, you have been added to our Do Not Contact (DNC) List and removed from our marketing lists as requested. Although you have been placed on our DNC List as of 2/8/2024, the request will take up to 30 days to be processed by the third-party mail house that processes and sends out our marketing pieces. We schedule our marketing pieces 4-6 weeks in advance, so we kindly request you allow for that additional time and excuse any additional piece that *** arrive during this timeframe.
Customer response
02/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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Customer Complaints Summary
505 total complaints in the last 3 years.
104 complaints closed in the last 12 months.