Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BHG sends unsolicited, unwanted, excessive amounts of junk mail through **** to my address with no option for getting removed from their mailing list.

  

  Business Response

  Date: 06/01/2022

  We have reviewed the complaint (BBB #********) submitted by the consumer and sent to Bankers Healthcare Group (BHG) on 6/1/2022. BHG takes it complaints management process seriously and is committed to provide timely and appropriate responses.

  To satisfy the resolution of the consumer, they have been added to our Do Not Contact (DNC) List and removed from our marketing lists as requested. Although they have been placed on our DNC List as of 6/1/2022, the request will still take up to 45 days to be processed by the third-party mail house we use to send out our marketing pieces. We schedule our marketing pieces 4-6 weeks in advance, so we request that the consumer allow for that additional time, and excuse any additional piece that *** arrive during this timeframe.According to our *************** Team, there are multiple transactions scheduled for the consumer (last mail drop date 7/14/2022), after which time they should no longer receive any unsolicited marketing pieces from BHG. For this inconvenience as a courtesy, BHG will be emailing you a **** gift card at the email address provided. Please be on the lookout in your inbox and also check your Spam folder.

• Initial Complaint

  Date:06/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BHG sends numerous unsolicited letters in the mail using conspicuously large envelopes to entice people to open it. In doing so, they have absolutely zero care for the environment. Each month, my mailbox is littered with large manila envelopes and excessively large brochures for a company I have zero interest doing business with. With the amount of solicitation I personally receive in one month, I cannot even imagine their carbon footprint. It is audacious and egregious to send so frequently but to also create such waste.

  

  Business Response

  Date: 06/02/2022

  We have reviewed the complaint (BBB #********) submitted by the consumer and sent to Bankers Healthcare Group (BHG) on 6/1/2022. BHG takes it complaints management process seriously and is committed to provide timely and appropriate responses.

  To satisfy the resolution of the consumer, they have been added to our Do Not Contact (DNC) List and removed from our marketing lists as requested. Although they have been placed on our DNC List as of 6/1/2022, the request will still take up to 45 days to be processed by the third-party mail house we use to send out our marketing pieces. We schedule our marketing pieces 4-6 weeks in advance, so we request that the consumer allow for that additional time, and excuse any additional piece that *** arrive during this timeframe.According to our *************** Team, there are multiple transactions scheduled for the consumer (last mail drop date 7/14/2022), after which time they should no longer receive any unsolicited marketing pieces from BHG. For this inconvenience as a courtesy, BHG will be emailing you a **** gift card at the email address provided. Please be on the lookout in your inbox and also check your Spam folder.

  
  

• Initial Complaint

  Date:05/31/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BHG has been spamming my mailbox for YEARS. I am sick of their misleading mail, and I want to be removed from their mailing list.

  

  Business Response

  Date: 06/01/2022

  We have reviewed the complaint (BBB #********) submitted by the consumer and sent to Bankers Healthcare Group (BHG) on 5/31/2022. BHG takes it complaints management process seriously and is committed to provide timely and appropriate responses.

  To satisfy the resolution of the consumer, they have been added to our Do Not Contact (DNC) List and removed from our marketing lists as requested. Although they have been placed on our DNC List as of 6/1/2022, the request will still take up to 45 days to be processed by the third-party mail house we use to send out our marketing pieces. We schedule our marketing pieces 4-6 weeks in advance, so we request that the consumer allow for that additional time, and excuse any additional piece that *** arrive during this timeframe.According to our *************** Team, there are multiple transactions scheduled for the consumer (last mail drop date 7/14/2022), after which time they should no longer receive any unsolicited marketing pieces from BHG. For this inconvenience as a courtesy, BHG will be emailing you a **** gift card at the email address provided. Please be on the lookout in your inbox and also check your Spam folder.

  Customer Answer

  Date: 06/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The past few months Ive been receiving unsolicited financial service offerings in oversized ***** envelope with my mail routinely. There is no way to easily discontinue this unwanted communication. We wish for this business to stop sending any and all mail to this address. Have them STOP sending ANY materials to us! Ive noticed many others have this same complaint. Please stop sending me mail!

  

  Business Response

  Date: 05/31/2022

  We have reviewed the complaint (BBB #********) submitted by the consumer and sent to Bankers Healthcare Group (BHG) on 5/31/2022. BHG takes it complaints management process seriously and is committed to provide timely and appropriate responses.

  To satisfy the resolution of the consumer, they have been added to our Do Not Contact (DNC) List and removed from our marketing lists as requested. Although they have been placed on our DNC List as of 5/31/2022, the request will still take up to 30 days to be processed by the third-party mail house we use to send out our marketing pieces. We schedule our marketing pieces 4-6 weeks in advance, so we request that the consumer allow for that additional time, and excuse any additional piece that *** arrive during this timeframe.According to our *************** Team, there are multiple transactions scheduled for the consumer (last mail drop date 7/14/2022), after which time they should no longer receive any unsolicited marketing pieces from BHG. For this inconvenience as a courtesy, BHG will be emailing you a **** gift card at the email address provided. Please be on the lookout in your inbox and also check your Spam folder.

• Initial Complaint

  Date:05/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went thru this process about 6 months ago. I filed a BBB complaint against BHG for continuously haressing me with predatory junk mail. I felt like the issue was resolved, but now they have started sending me large, loan offers in the mail again. The previous resolution stated they would remove me from their mailing list completely. They have obviously not done that. These large, unwanted loan offers are causing me stress. I want to make it know that this company has the backbone of a bloodsucking leech. Grasping at any opportunity to spread their poisonous loans. STOP SENDING ME YOUR JUNK MAIL BHG.

  

  Business Response

  Date: 06/02/2022

  We have reviewed the complaint (BBB #********) submitted by the consumer and sent to Bankers Healthcare Group (BHG) on 5/31/2022. BHG takes it complaints management process seriously and is committed to provide timely and appropriate responses.

  As previously requested our records indicate the consumer was placed on our Do Not Contact (DNC) list on 2/9/2022. According to our records, no additional mailers were sent following that date. Please send us the invitation code included on the piece you are referring to in this complaint to ********************************** so that we can review.

  
  

  Customer Answer

  Date: 06/03/2022

  
  Complaint: 17287488
  
  I am rejecting this response because the email address you requested me to respond to does not accept emails from unauthorized accounts. I have received 2 of your large mailers in the month of May, although you claim to have removed me from the list in February. As per your request, one of the invitation codes is: 442877703.
  
  Sincerely,
  
  Austin Ash

  

  Business Response

  Date: 06/13/2022

  Thank you for sending us the invitation code so we can look into this issue. Our research shows that unfortunately these transactions were addressed to another consumer at the same address. Thank you for bringing this to our attention so we may get this fully rectified for you. Please note, BHG purchases data from numerous companies throughout the ************* that specialize in direct mail marketing lists and on occasion there can be an incorrect recipient because of an error in their data, which seems to be the case here. We have corrected the issue with the data error, however, as we have mentioned previously our third-party mail house can take up to 30 days to process these requests. We checked with our mail provider and there are multiple transactions under that name already in process with the last one having a mail drop date of 7/14/2022. For this inconvenience,BHG will be emailing you a **** gift card at the email address provided. Please be on the lookout in your inbox and also check your Spam folder.

  Customer Answer

  Date: 06/17/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you for your time and help with this issue. 
  
  Austin Ash

• Initial Complaint

  Date:05/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sends out too many unsolicited mailers purporting pre-approval on loans. After talking with this company it appears they may be attempting to solicit high interest loans using bait and switch methods in addition to high pressure tactics to get people who fall for the flyer to accept high interest loans and when you say no they will talk over you and try to argue with you. I do not wish to receive any other solutions from this company. As others have said I do not want my name on their mailing lists any further and I would like this company to look at their practices and how deceptive they are.

  

  Business Response

  Date: 05/31/2022

  We have reviewed the complaint (BBB #********) submitted by the consumer and sent to Bankers Healthcare Group (BHG) on 5/27/2022. BHG takes it complaints management process seriously and is committed to provide timely and appropriate responses.

  BHG has been in business for over two decades and has provided over $10 billion in financing to tens of thousands of hardworking professionals throughout the *************. To satisfy the resolution of the consumer, they have been added to our Do Not Contact (DNC) List and removed from our marketing lists as requested. Although they have been placed on our DNC List as of 6/9/2022, the request will still take up to 30 days to be processed by the third-party mail house we use to send out our marketing pieces. We schedule our marketing pieces in advance, so we request that the consumer allow for that additional time, and excuse any additional piece that *** arrive during this timeframe. According to our *************** Team, there is one transaction scheduled for the consumer (last mail drop date 6/9/2022),after which time they should no longer receive any unsolicited marketing pieces from BHG.

  Customer Answer

  Date: 05/31/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  According to your response I should not receive any correspondence 30 days after 6/9/2022.  I hope this is true.
  
  Sincerely,
  
  ******* Sullley

• Initial Complaint

  Date:05/15/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been receiving unsolicited financial service offerings in oversized physical mail routinely. There is no way to easily discontinue this unwanted communication. We wish for this business to stop sending any and all mail to this address. We do not want the chance that their unsolicited financial (loan) offer find its way to someone that *** use it illegally. Have them STOP sending ANY materials to us! The business should also make it easier for people with whom they've targeted their unsolicited financial offers to OPT OUT of getting materials from them.

  

  Business Response

  Date: 05/16/2022

  We have reviewed the complaint (BBB #********) submitted by the consumer and sent to Bankers Healthcare Group (BHG) on 5/15/2022. BHG takes it complaints management process seriously and is committed to provide timely and appropriate responses.

  To satisfy the resolution of the consumer, their address has been added to our Do Not Contact (DNC) List and removed from our marketing lists as requested. Although they have been placed on our DNC List as of 5/16/2022, the request will still take up to 30 days to be processed by the third-party mail house we use to send out our marketing pieces. We schedule our marketing pieces in advance, so we request that the consumer allow for that additional time and excuse any additional piece that *** arrive during this timeframe. According to our *************** Team, there are multiple transactions scheduled for the consumer (last mail drop date 6/9/2022), after which time they should no longer receive any unsolicited marketing pieces from BHG. BHG shares in your concern regarding identity theft. BHG is committed to protecting consumer privacy and utilizes multiple identity theft prevention methods. Identity theft hurts everyone, not only the person whose identity is stolen, but financial institutions also lose out on stolen funds. In order to get a loan with BHG an applicant will have to go through a thorough application and underwriting process which includes a full identity verification prior to receiving any funds. At BHG, we have invested significantly into building an industry-leading fraud prevention program that delivers on our commitment of protecting your privacy, your information, and your trust in BHG. We work diligently to provide robust and effective verification options for each customer prior to receiving any funds, or opening any BHG financial products. 

  Customer Answer

  Date: 05/17/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/11/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Predatory lender 1) Originally stated by loan officer that "lock out" period on loan would be 24 months or 2 years. Stated this in original contract signed. Upon completion of 24 month "lock out", attempted to log in to pay over and make progress towards resolving loan debt and found the following:a) No online access to account. They will only send you ammortization schedule, no tracking of payments made.b) Contract now states 4 year, 48 month lockout.c) Original interest rate quoted 9%, contract now states 19%2) No resolution, no call backs. They consistently pass you on to the next person. They refuse to acknowledge their lies and fraud. 3) Attempted to tell me they would "refinance" my loan for the amount owed PLUS interest for the next 6 years equally over $40K more than the original loan amount!!

  

  Business Response

  Date: 05/24/2022

  We have reviewed the complaint (BBB #********) submitted by the customer and sent to *********************************************** on 5/11/2022. BHG takes it complaints management process seriously and is committed to provide timely and appropriate responses.

  BHG understands the customers concerns and is always willing to assist. BHGs Vice President of our **************** reached out to the customer to address their concerns. During that conversation, the customers concerns were addressed. A formal proposal was made and accepted by the customer on 5/16/2022. The loan funded on 5/18/2022.

• Initial Complaint

  Date:05/11/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BHG has been sending hundreds of mailers to our address in oversized, unlabeled envelopes. I told them to stop contacting me over a year ago. The waste and annoyance is off the charts. It makes opening our mail horrible and is ruining the entire system. Please remove all residents of 543 Sarabrook Pl Atlanta GA 30342 from ALL of your data rolls and add us to your DNC.

  

  Business Response

  Date: 05/12/2022

  We have reviewed the complaint (BBB #17190600) submitted by the consumer and sent to Bankers Healthcare Group (BHG) on 5/11/2022. BHG takes it complaints management process seriously and is committed to provide timely and appropriate responses.

  To satisfy the resolution of the consumer, their address has been added to our Do Not Contact (DNC) List and removed from our marketing lists as requested. Although they have been placed on our DNC List as of 5/11/2022, the request will still take up to 30 days to be processed by the third-party mail house we use to send out our marketing pieces. We schedule our marketing pieces 4-6 weeks in advance, so we request that the consumer allow for that additional time, and excuse any additional piece that may arrive during this timeframe. According to our Data Management Team, there are multiple transactions scheduled for the consumer (last mail drop date 5/14/2022), after which time they should no longer receive any unsolicited marketing pieces from BHG. 

  Customer Answer

  Date: 05/12/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 17190600, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********