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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had a loan with BHG that was paid in full and satisfied on 11/27.On 11/30 BHG incorrectly debited my personal checking account for ******** had to flag this with them, and after lots of back and forth and time wasted, they acknowledged their mistake, and refunded me. I was assured my personal banking information was deleted, and no more debits would be made for my loan that had already been paid in full.On 12/30, they have now debited my account another ********* one within BHG is responding to my complaint. It seems unethical (and most likely illegal) to every month take $1,000 incorrectly, then after the mistake is flagged with the company, they take over 48 hours to return the money.Its not on the customer to catch these mistakes. If I had not flagged this with the company, BHG would have just kept the money they have been incorrectly taking from me for the last 2 months.
Business response
01/04/2024
We have reviewed the complaint (BBB #********)submitted by the customer and sent to ********************** on 12/30/2023. BHG takes customer complaints seriously and is committed to providing timely and accurate responses.
Our ****** Services Team has been in contact with the customer multiple times. The payment has been refunded back to the customer. The customer appreciated the gift card that was sent for the inconvenience.
Initial Complaint
12/19/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I have been receiving unsolicited mailers from BHG Financial for many months now. I get at least one a week in a massive 8.5x11 envelope that takes up all the space in my mailbox leaving the rest of my mail crumpled up. I have contacted them and requested to stop receiving mailers and months later I am still getting them. I will NEVER do business with them solely based on this annoyance so they can stop waisting their money sending s*** to me. Take me off your mailing list!Business response
12/20/2023
We have reviewed the complaint (BBB #********)submitted by the consumer and sent to BHG Financial on 12/20/2023. BHG takes customer complaints seriously and is committed to providing timely and accurate responses.
To satisfy your request, you have been added to our Do Not Contact (DNC) List and removed from our marketing lists as requested. Although you have been placed on our DNC List as of 12/20/2023, the request will take up to 30 days to be processed by the third-party mail house that processes and sends out our marketing pieces. We schedule our marketing pieces 4-6 weeks in advance, so we kindly request you allow for that additional time and excuse any additional piece that *** arrive during this timeframe.
Initial Complaint
12/19/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
The number of physical mailings I receive from BHG Money is ridiculous. I don't recall ever having signed up with them. They solicit via mailings in big manilla envelopes that get in the way. Please have them stop.Business response
12/20/2023
We have reviewed the complaint (BBB #********) submitted by the consumer and sent to BHG Financial on 12/19/2023. BHG takes customer complaints seriously and is committed to providing timely and accurate responses.
To satisfy your request, you have been added to our Do Not Contact (DNC) List and removed from our marketing lists as requested. Although you have been placed on our DNC List as of 12/20/2023, the request will take up to 30 days to be processed by the third-party mail house that processes and sends out our marketing pieces. We schedule our marketing pieces 4-6 weeks in advance, so we kindly request you allow for that additional time and excuse any additional piece that *** arrive during this timeframe.
Customer response
12/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
12/18/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I am here to let you know that the *** representative ***************************** contacted me about a loan and after I sent him the required **** form never heard from him again after sending him 2 texts, 3 emails and 3 phone calls. This prompted me to believe that I had been scammed and forced me to send a letter to the *** revoking the ****, freezing all of my credit accounts and spending $300 on ******** services. Talk about bad and unprofessional customer service. I will never do business with them EVER!Business response
12/19/2023
We have reviewed the complaint (BBB #********)submitted by the consumer and sent to BHG Financial on 12/18/2023. BHG takes customer complaints seriously and is committed to providing timely and accurate responses.
Thank you for sharing your experience with us. Your issue has been shared with the appropriate department for further review.
Our records indicate the application was initiated on 12/6/2023 and a decline email was sent to you on 12/11/2023. Additionally, ***************************** did reach out to you by phone on the day the file was declined, however, was unable to leave a message due to your voicemail being full. You will be sent an Adverse Action Notice by US mail within 30 days of the application date as required by law and that will detail the reason(s) for our decision. Should you have further questions, you can reach out to our ****** Services Team at ************.
BHG has been in business for over 22 years and has provided over $17 Billion in financing to thousands of satisfied customers, many of whom have returned to us for repeat loans.
Customer response
12/27/2023
Complaint: 21024623
I am rejecting this response because: I tried to contact **** on several other occasions which are not mentioned by text, phone and email. This caused me to assume I had been scammed and upon further investigation could not find any information on **** or the attorney on the form **** that I signed and submitted. This prompted me to go to an attorney and file a removal of the form **** with the **** getting it notarized which cost me $15, taking my time to personally take it to the post office and get it sent with a signature confirmation of $7.50 and purchasing a $300 ***************** to protect my credit. Aside from ruining my week and causing me a great deal of anxiety I am only asking for reimbursement of the $300, $15 and $7.50 charges. I think this is the least they can do. I did not hear back from **** for one week exactly after sending the text messages, emails and phone calls. There was no application requested and only a signed **** form which most companies do not ask for. This was very unprofessional behavior and caused me great grief, time and a financial set back.
Sincerely,
***********************Initial Complaint
12/11/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
BHG is sending me mail every week, it has to stop, it is harassmentBusiness response
12/13/2023
We have reviewed the complaint (BBB #********) submitted by the customer and sent to ********************** on 12/12/2023. BHG takes customer complaints seriously and is committed to providing timely and accurate responses.
To satisfy your request, you have been added to our Do Not Contact (DNC) List and removed from our marketing lists as requested. Although you have been placed on our DNC List as of 12/12/2023, the request will take up to 45 days to be processed by the third-party mail house that processes and sends out our marketing pieces. We schedule our marketing pieces 4-6 weeks in advance, so we kindly request you allow for that additional time and excuse any additional piece that *** arrive during this timeframe.
Initial Complaint
12/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
they are bombarding me with us mail, I do not want it, it is harassmentBusiness response
12/13/2023
We have reviewed the complaint (BBB #********) submitted by the customer and sent to ********************** on 12/11/2023. BHG takes customer complaints seriously and is committed to providing timely and accurate responses.
To satisfy your request, you have been added to our Do Not Contact (DNC) List and removed from our marketing lists as requested. Although you have been placed on our DNC List as of 12/12/2023, the request will take up to 45 days to be processed by the third-party mail house that processes and sends out our marketing pieces. We schedule our marketing pieces 4-6 weeks in advance, so we kindly request you allow for that additional time and excuse any additional piece that *** arrive during this timeframe.
Customer response
12/13/2023
With the. speed of the internet I don't think it should take ************************************** junk. Also, it comes to my husband ***************************** at same address, cease and desist all mail coming to *****************************************************************************************************Customer response
12/14/2023
Complaint: 20991977
I am rejecting this response because:With the. speed of the internet I don't think it should take ************************************** junk. Also, it comes to my husband ***************************** at same address, cease and desist all mail coming to *****************************************************************************************************
Sincerely,
***********************Business response
12/18/2023
Our direct mail marketing is not sent through the internet and is processed by a third-party mail house and delivered via the United ********************* ******* The internet is not involved in anyway.Customer response
12/19/2023
Complaint: 20991977
I am rejecting this response because: OK so you do not use the internet, call your third party and tell them to cease and desist immediately sending your junk mail to ******************************************************************************************************.
Sincerely,
***********************Initial Complaint
12/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
BHG keeps mailing me large envelopes that I am NOT interested in. I have filled out the form to stop, and their large envelops fill and clutter my mailbox. This is the first time I have ever written to the BBB and it's just to have mailings stop. It's such a waste of paper, time, and resources.Business response
12/07/2023
We have reviewed the complaint (BBB #********)submitted by the consumer and sent to BHG Financial on 12/7/2023. BHG takes customer complaints seriously and is committed to providing timely and accurate responses.
To satisfy your request, you have been added to our Do Not Contact (DNC) List and removed from our marketing lists as requested. Although you have been placed on our DNC List as of 12/7/2023, the request will take up to 30 days to be processed by the third-party mail house that processes and sends out our marketing pieces. We schedule our marketing pieces 4-6 weeks in advance, so we kindly request you allow for that additional time and excuse any additional piece that *** arrive during this timeframe.
Initial Complaint
12/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I need help with someone finding out if BHG Took a loan on my property and loan it back to me plus added a credit card to it. I need to know. If they took out a second mortgage on my home that I sold. I'm trying to say if I needed money I could have done that myself. So what happened was when I saw the house? A second mortgage popped up called ***************. They took eighty nine thousand dollars from me. B h g says they're not behind it no comment. Someone needs to see how they borrow money and lend money. Thank youBusiness response
12/05/2023
We have reviewed the complaint (BBB #********) submitted by the customer and sent to ********************** on 12/4/2023. BHG takes customer complaints seriously and is committed to providing timely and accurate responses.
There appears to be some confusion on the customers part.BHG provides financial solutions through loans or credit cards and does not offer any mortgage products. That being said, were going to provide you with facts that our records show regarding your accounts with BHG Financial, in hopes that will provide more clarity.
The customer took out a loan with BHG on 4/15/2021, the funds were wired to the bank account provided by the customer. In reviewing your account history, on time monthly payments have been made on your loan with the last payment received 11/20/2023. In addition, our records show a credit card being activated by the customer on 4/19/2021, which currently has an existing balance and monthly payments have been made on the card including a last payment received 11/15/2023.
BHG has been in business for over 22 years and has provided over $17 Billion in financing to thousands of satisfied customers. Should you have any additional questions please contact our award-winning ************************** at ************.
Initial Complaint
11/30/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
BHG I received an outstanding pre approval rate. Im in 800s then Im denied. I have not received a letter as to why Im being denied. A letter has NOT come to my home!Business response
12/04/2023
We have reviewed the complaint (BBB #********)submitted by the consumer and sent to BHG Financial on 11/30/2023. BHG takes customer complaints seriously and is committed to providing timely and accurate responses.
The security of our clients information is one of BHGs top priorities. BHG has a series security protocols that each application goes through. BHG was unable to sufficiently clear the application under this program, and therefore, your application(s) were declined. An Adverse Action Notice for "unable to verify applicant's information" was sent to you by mail on 11/27/2023.
Initial Complaint
11/20/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
The number of physical mailings I receive from BHG Money is ridiculous. I don't recall ever having signed up with them. The solicit via mailings that are in big ****** enveloped that just plain get in the way. Please havet hem stop.Business response
11/27/2023
We have reviewed the complaint (BBB #********)submitted by the consumer and sent to BHG Financial on 11/20/2023. BHG takes customer complaints seriously and is committed to providing timely and accurate responses.
To satisfy your request, you have been added to our Do Not Contact (DNC) List and removed from our marketing lists as requested. Although you have been placed on our DNC List as of 11/27/2023, the request will take up to 30 days to be processed by the third-party mail house that processes and sends out our marketing pieces. We schedule our marketing pieces 4-6 weeks in advance, so we kindly request you allow for that additional time and excuse any additional piece that *** arrive during this timeframe.
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Customer Complaints Summary
456 total complaints in the last 3 years.
66 complaints closed in the last 12 months.