Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They towed my vehicle after an accident. When I went to get my personal stuff back out of it 5 items were missing and it was blatantly obvious someone had went through all my stuff in the vehicle. Called and spoke to them and they just said to file a police report. Missing 2 bottles of cologne and 3 brand new vapes.

  Business Response

  Date: 09/27/2024

  Subject: #22329307
  Dear Mr. Dragani,
  Thank you for reaching out regarding your recent experience. We take such matters seriously, and I want to assure you that we value our customers and their belongings.
  After a thorough review, we have found no evidence that any items were removed from your vehicle while it was in our possession. Our staff follows strict protocols to ensure the safety and security of all vehicles. We encourage you to file a police report if you believe items are missing, as they may be able to assist in further investigation.
  If you have any additional questions or need assistance, please feel free to contact us.
  Best regards,
  Tracy McNamara
  Office Manager
  Daytona Wrecker Service
  386-255-7800
  

  Customer Answer

  Date: 09/27/2024

   
  Complaint: 22329307
  
  I am rejecting this response because: the items were in the vehicle when they took possession of it at the accident scene and were not there when it was delivered to enterprise.  They went through the bag and the box in the vehicle and took what is missing.  A police report will be filed.  It was very obvious that someone went through everything left in the vehicle and took the items that were missing.  I know they were in there when they took possession of the vehicle at the accident scene. 
  
  Sincerely,
  
  John Dragani

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was towed by said company and upon contacting this company after looking at their website where it states that I can retrieve my vehicle after hours for an additional $25 fee I was cussed at disrespected and hung up on multiple times by the the lady the lady answer the the phone I was called a loser for being arrested and was told that there's no way in h*** I'm getting my vehicle for another day. I'm dissatisfied with this because this is not what the website States I'm willing to pay the additional $25 I need my vehicle right now it was towed unlawfully but that's beside the point I have the money to retrieve my vehicle right now and I'm being denied my property I will seek legal action if need be

  Business Response

  Date: 03/19/2024

  Subject: Response to Complaint Regarding After-Hours Pick-Up and Phone Service
  

  Dear ***********************,

  We appreciate you bringing your concerns to our attention regarding the after-hours pick-up information on our website and the experience you had with our phone service. We understand the inconvenience this may have caused and would like to address these issues promptly.

   Firstly, regarding the after-hours pick-up information on our website, we apologize for any confusion caused.Please note that the information provided is specifically for private property tows. We are currently in the process of making adjustments to clearly differentiate between private property tows and those conducted by law enforcement agencies. Your feedback has been instrumental in highlighting this discrepancy, and we thank you for bringing it to our attention.

  Regarding the towing of your vehicle by the Daytona *********************** due to your arrest on Wednesday,February 7, 2024, at 11:50 p.m. We acknowledge that there were difficulties in retrieving your vehicle after hours. We understand that you had to provide notarized authorization for **************************** to collect the vehicle on your behalf, which occurred on Friday February 9, 2024, during regular business hours.

  We sincerely apologize for any inconvenience or frustration caused during this process. We are committed to improving our services and ensuring a smoother experience for our customers in the future.
  Furthermore, we deeply regret any disrespect you encountered while speaking with our answering service. Our team is dedicated to providing courteous and professional assistance at all times,and we will address this matter internally to prevent similar occurrences in the future.

  Thank you for bringing these issues to our attention, and we apologize once again for any inconvenience caused. If you have any further concerns or require assistance, please do not hesitate to contact us directly.

  Sincerely,
  ***************************
  Office Manager
  Daytona Wrecker Service
  ************
  
  
  

• Initial Complaint

  Date:06/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The absolute worst people. Unprofessional is a kind word when referencing the office staff. I was in a car accident, they towed my car as I was being taken to the hospital from being hit by a reckless driver. I called the very next day to find out how much it would cost to get it out and was told, "give me 30 minutes to find out where it's at in our yard and if it's here and we'll call you back." That day I waited and received no call back and was at the hospital unable to call them. The next day they slap a $95 fee for what's called a lien fee along with another $30 charge for daily storage. By the time I was able to find out how much it was going to cost it was close to $600. I asked if they could help me lower the cost because I tried calling, received no call back and even tried coming to the yard still got no response and was told directly by the management/owner that, "the phone works two ways and I should have kept calling. So they essentially saying it was my job to manage their employees and keep them honest with their promises to return phone calls and that the additional fees were my problem as their employees did not contact me with my total days earlier. Their excuse was there was only one person in the office that day and it was my problem if I couldn't call them back after they promised to call me. They make their money by not being professional and allowing slothful, untrustworthy, outright dishonest individuals to be employed here. I am disgusted and feel as though I've been robbed by criminals to put it nicely.

  Business Response

  Date: 07/01/2023

  In response to Complaint ID*********

  I have reached out to the Mr* ***** and we have come to a mutual decision - After reviewing the noted and speaking with Mr* ***** -  Daytona Wrecker Service has refunded all storage fees and also clerical fees that had been paid. I hope that this in some way helps Mr* *****s situation, I have also expressed that we will be changing our policy of telling people we will call them back, but instead have customers call the office back to get the information that they are looking for.  Hopefully, Mr* ***** is satisfied with the outcome.  Thank You  ***** *******

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a wrecking yard that my car was impounded too and was not impounded for any vehicle violations but has an expired tag which refuses to release it without a current tag and I can have it towed Then they claim to be open 24 hours 7 days a week but cannot release or let me into my vehicle and there is my medications and everything in the car that's critical they have no concern or care for any human every person I've talked to is either heartless or has an attitude they don't know how to perform business or do business and all the advertisements claims about their business are false

  Business Response

  Date: 05/15/2023

  Hello,

  In response to the complaint:

  Mr. ******* vehicle was towed due to a police issue. (attached) 

  Also, unaware of any medications needed.

  Also, the office is open Monday - Friday for vehicles involved in police issues to be picked up, we provide towing service 24/7. 

  Also, Mr. ****** obtained a new registration for his vehicle on Monday 05/15/2023 (attached) - and he picked up his car that day. 

  Not sure what else he needs.

  Thank You,

  Tracy M*******

  Daytona Wrecker Service

• Initial Complaint

  Date:10/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 30th after the hurricane, I attempted to get to the pharmacy to get my chemo medications when it was too much I turned around and tried to get back home. I got drowned out and Daytona police contacted Daytona wreckers. I asked at the time how much it was going to cost me he said $150 cash and if I didn't have it he'd take it to the garage. That was a Friday and I tried calling all day Saturday and Sunday leaving message after message to try and get my car and nobody ever got back to me. On Monday morning I walked down there and I was told they were charging me $420, $200 of it was water. For what? There was no water in the vehicle absolutely whatsoever there was a hurricane! Price gouge much? I had out of state plates and I was charged way more than anybody else in the line and $200 for water when there is none in the car and even if there is it's totaled it's not like they sucked it out or did anything! And I was never told I'd be charged this and I want a refund

  Business Response

  Date: 11/03/2022

  Business Response /* (1000, 6, 2022/10/13) */ In response to Ms. *****'s complaint: In the days preceding, during and post hurricane Ian , Daytona Wrecker Service was requested by the Daytona Beach Police Department to tow numerous vehicles that were left abandoned in the roadways, sidewalks and various other locations due to storm conditions. The roadways needed to be clear for emergency response vehicles to move freely throughout the city. Due to the severe flooding and power outage at our office we were not in the office until Monday, we tried to accommodate all customers at this time, still without power and dealing with flooding. Ms. ***** picked up her vehicle on Monday, and it was set out for another wrecker service to tow it for her, (was not running due to flooding). We do not normally release police issued tows on the weekends, because we need to prove ownership for release. (office is staffed Monday - Friday) Due to the situation we have been refunding 2 days storage (Saturday & Sunday) in the amount of $60.00, if Ms. *****'s would like she can stop by Daytona Wrecker Service M-F from 8am-4pm to collect. In addition to other: price gauging and over charging her for out of state tags. All our prices area mandated by the city and all customers were charged accordingly. Consumer Response /* (3000, 8, 2022/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) They explain about the police. I appointed out to them and I will say it again I called the police and asked them what to do. They called Daytona wreckers. So anything to do with the police has nothing to do with this. She never addresses the fact that when he showed up and I asked him how much it was going to be that he said $150. I defy him to say otherwise. He never said while he was standing in water that there would be an additional charge for $200 for water. There was no water in the vehicle and it was totaled what was the charge for $200 for water that I was never informed of? You can refund the storage along with the $200 water charge. May I ask if this is permitted?. I have yet to receive an itemized invoice. Why is that? Please provide one showing the $200 charge for water. Excuse me there was a hurricane they bring water. I will be there to pick up the $60 because I was not told about that either along with the invoice. I do not however accept this as a final payment I still believe they are gouging me for an extra $200. They did nothing for the $200 charge. A charge I was never informed of. I was also charged $30 for a tarp? A tarp for what? On a totaed vehicle? Again I will go and get my $60 but I also want an itemized invoice because I'm not done. Thank you very much I have attached their so-called invoice. Good business practices Business Response /* (4000, 10, 2022/10/17) */ Hello, In response - no need for Ms ***** to go to Daytona Wrecker Service. I will send out a check in the amount of $135.00 for 2 days storage and $75.00 for the water recovery. I tried reaching out to Ms. ***** by phone at the number she provided and the female who answered advised I had the wrong number. Also I am attaching an itemized bill and a copy of the check. Consumer Response /* (4200, 12, 2022/10/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm going to make this very clear first of all. I am going to cash the check for $135 but I'm doing it under protest and not full settlement. My reasoning is as follows and I have not waivered from this:. This comes down to what the tow truck driver told me versus what I was charged. That tow truck driver emphatically told me $150 when I asked what the charge would be. He was standing in water when he said it he had all the opportunity in the world at that time to tell me all the charges I would be charged but he didn't because he knew I would go elsewhere this was not a police issued tow. And what are you talking about a second truck? There was no second truck whatsoever!!! If you look at that invoice again they charged me for a tarp and she gives no explanation for this. Why? To keep it dry? On a totaled vehicle? I want $126 refunded in addition to the 135 they are giving me. I WAS TOLD THE CHARGE WOULD BE $150 AND THAT'S IT! They claim they were not price gouging me well what other explanation do you have for it? These are trumped-up charges. I also asked that she supply the law that requires them to charge me all these other charges that they charged me for. They are rude, they are ignorant, and they are thieves. And if that tow truck driver says anything other than what I just said then I will say and I hate to use the word but he is a liar. He told me $150. I am so sick and tired of companies like this thinking they can go ahead and just take advantage of people like this. This is outrageous and they know it! They strong-arm you and won't let you go until you pay the bill. I was going to throw the title at them and tell them to keep the car but I did not want to get arrested for something so stupid that I know I'm right about. When Daytona wreckers sends me a check for $126 for final payment of settlement, I will let this go and I will acknowledge that this is then closed until then, it will remain open and again I will have my attorney involved if I have to because it is the principal at this point. I would bet I was not the only one complaining that day! Not one person there was pleasant. I will await my check for $126 and then I will be on my way and they will be on their way and I will never ever have to deal with them again.