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Business Profile

Medicare Advantages

MedicareInsurance.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medicare Advantages.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My elderly parents were contacted by an insurance agent, Johnathan R*** who convinced my parents to switch to a different Medicare Humana plan telling them everything would stay the same, & they wouldn’t lose anything but gain financial benefits. My dad is going through cardiac rehab & due to the change he is unable to continue because this agent lied. I called Medicare insurance and they did a Quality Assurance check in the agent & found the agent at wrong. My dad’s cardiac rehab is now delayed. My mom had to cancel her MRI for a brain issue because they can’t afford deductibles with the new insurance. There medications increased by $800.00. Meanwhile, my parents trip has to be pushed down a month now. This is unacceptable, this company should be paying for my dads cardiac rehab or prepare to be liable for anything that happens until they can get their insurance back. He has missed 9 sessions of rehab & my moms MRI is now delayed as well. I spoke with a supervisor who was trying to resolve the issue but as of now the issue remains. My dad’s situation is critical & agents should require a supervisor approval when switching customers insurances when they have chronic medical problems.

    Business Response

    Date: 05/24/2023

    Can you please provide your parents' information so that we can look into this?  Your personal information is not enough to query your parents' information.

    My apologies for any issues that your parents are experiencing.

  • Initial Complaint

    Date:08/16/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother suffers from dementia. This company had a sales Rep call my mother to inquire about switching her insurance. I called and requested a copy of the sales call. They were unable to provide the recording and told me to go to WELLSPRING (the insurance provider they sold her). Wellspring says they don't have a copy of the MEDICAREINSURANCE.COM's sales calls. 1. I believe there is a law that you can't have "medicare" in your business name. 2. these sales reps should NOT switch someone who struggles to remember their date of birth or zip code. That is likely an ethics violation.

    Business Response

    Date: 09/12/2022

    Business Response /* (1000, 5, 2022/08/19) */ Per our conversation on the telephone, we will consider this situation resolved. If you need any help and/or information, please do not hesitate to reach out to me directly. The client replied to our direct mailer and requested more information about Medicare Advantage. While this was not a fraudulent enrollment, I do sincerely apologize for any trouble this this may have caused.

MedicareInsurance.com is NOT a BBB Accredited Business.

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