Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership replaced my fuel pump due to a recall for my vehicle. Upon pick up, I noticed a heavy gasoline smell in the car, thought it was due to the recent service. I am now one week later and still smelling gasoline as if there is an active leak in my car. Ive been in Touch with the dealership twice, with them stating they dont know why it smells like that and possibly its due to me not having less a half a fuel tank during drop off. The last communication I was told I can take it to a local dealership and maybe they could help me clean the car if gas wasspilt. Ive since learned that it could possibly be due to the O-ring of the fuel pump not installed correctly I have been smelling and huffing of gasoline ever since as well as my two children. I dont know if this is a fire hazard, but it sure seems as if it may beI need it corrected immediately and Im unwilling to pay to do so. They also charged me a diagnostic fee due to the car malfunctioning because of the recalled part.

  

  Business Response

  Date: 04/17/2025

  We have been trying to get a hold of the customer to address the issues without luck. 

• Initial Complaint

  Date:02/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb ******************************************************** I'm 88 years old don't drive and have NOT talked with anyone there, been there or given anyone permission to do a credit check. It has affected my credit and I'm extremely upset.

  

  Business Response

  Date: 03/04/2025

  There was no credit check from Gary Yeomans Honda. please advise of where did you see the inquiry on your credit from Gary Yeomans Honda.

  Thank you,

  *******

  ************

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December of 2024, we test drove a 2021 **** Bronco Sport. The salesman, ***, went with us. We smelled an exhaust leak. *** said they would take it into the shop and see what the issue was. *** called us back and said yes it was an exhaust issue and they were going to fix it, if we would like to come back to see it. We went back on 12/29/24 and drove the ******. We did not smell exhaust and we purchased the vehicle under the impression they fixed the exhaust. We bring it home to ******* and it starts to smell again. We took it to TWO different car shops to be told that they did a "quick fix" to sell it and it was only temporary. The part and the service is now going to cost me $2200, for a fix they said they took care of.

  

  Business Response

  Date: 03/04/2025

  We have called and tried to contact Mrs. ****** ***** to discuss the matter and see how we can get it resolved.

  I can be reached at ************

  Customer Answer

  Date: 03/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, for over ten years now I have been receiving postal mailing advertisements from Gary Yeomans Honda (*************, **). I have messaged them through their site and e-mailed them over ten times to be removed from their mailing list, but it is never done. So I would like to please ask the BBB to get Gary Yeomans Honda to remove my name and address from all of their postal mailing list. The name and address to be removed is the following: ***********************, **********************************************************. Thank you to the ** for all of your help.

  

  Business Response

  Date: 03/12/2024

  Dear *****************,
  I hope this message finds you well. I wanted to take a moment to express our gratitude for reaching out. In response to your request,I would like to inform you that we have promptly removed your name from our future advertisement listings. Your satisfaction and comfort are of utmost importance to us, and we are committed to ensuring that your preferences are respected.
  Please be advised that while your name has been removed from our advertising materials, it may take approximately 90 days or more for all corresponding records and communications to be fully updated and cleared from our systems and vendors. Rest assured, our team is diligently working to expedite this process and minimize any inconvenience on your end.
  Once again, thank you for your valued business. If you have any further questions or concerns, please don't hesitate to reach out to me directly. We appreciate your continued support and look forward to serving you in the future.
  
  Warm regards,

  *******************************

• Initial Complaint

  Date:12/04/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Agreed to purchase used Certified Honda Passport on 11/20/2023. We were told by trading in our Chrysler Town and Country we would receive a $1500 discount. I asked if my older car would qualify for this discount and was told "any car qualifies". Sales person in showroom wrote up this deal. We had to wait between 1 and 2 hours to finalize the sale in the finance office. We assumed we were completing the deal already agreed upon. BUT THE DEAL MADE IN THE SHOWROOM HAD BEEN CHANGED BY THE FINANCE OFFICE WITHOUT INFORMING MY WIFE AND ***** one told us the trade in discount was deleted from our deal. Had we been told that we could have declined the deal or negotiated a new one. And kept our minivan.The end result is that we gave them our car in trade, received nothing for it, and lost the $1500 discount on the purchase of the Honda Passport.Contacting the sales manager did no good. All we are requesting is the $1500 the dealer promised.

  

  Business Response

  Date: 01/24/2024

  ****************,

  I have thoroughly reviewed your concerns and had a discussion with the sales manager responsible for your deal. After careful consideration and in an effort to address your concerns in good faith, we will be issuing a check for $1500.00 to you.

  I have attempted to contact you via phone; however, it appears that your home number's voicemail is either not set up or is full. I kindly request that you reach out to me at your earliest convenience so that we can arrange for you to visit the dealership and complete the necessary forms.

  We sincerely appreciate your business and the trust you have placed in us. Our goal is to ensure your satisfaction, and we look forward to resolving this matter to your complete satisfaction. Please do not hesitate to contact me to coordinate the next steps. Thank you once again for choosing Gary Yeomans Honda.

  *******************************
  

  **************************************

  ************

  Customer Answer

  Date: 01/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my 2014 **** Taurus SHO from Gary Yeomans Honda in April 2023. Yes it is a used vehicle, a ****, from a Honda dealership...BUT given the fact that I was insured that this car passed a over 170 point inspection and came with a warranty, I was OK with spending the money for this vehicle. Once I arrived at the dealership, we went on a test drive (maybe 1.5 miles) and then came back to do paperwork. Left the dealership in *******, went straight home to our house in **** (45 mins drive) and parked the car until the next morning. When starting it the next morning, the check engine light was on. Brought it back to the dealership demanding answers and was told it was a "done deal" and there was no way to return the vehicle because it already went to the bank. This turned into a month long nightmare of them trying to fix the issue which ended up being the TIMING CHAIN that had to be fixed by ************************* ****. This should have most definitely been something caught on the multipoint inspection. I received the car back over a month later in May. In this timeframe, I was in contact with ***************************** who tried to smooth my experience over. Since this issue, I have had to replace all 4 tires from not having proper tread, replaced the ** condenser, and now have a dead battery. On top of these problems, it still has a miss upon acceleration and front end noise upon turning. I tried to have this "miss" and noise diagnosed on my last service visit, but was told that they were closing early because they didn't have enough techs and that I would have to make another appointment to have the issue addressed even though it was clearly stated in my service appointment request that I needed these issues diagnosed. I understand that the issues probably could not be fixed same day, but no one could even take the time to help figure out the problem even though the tech that did the oil change stated that he noticed the miss when driving the vehicle around the shop.

  

  Business Response

  Date: 11/28/2023

  Dear *************,

  We extend our sincere apologies for any inconvenience caused by the lack of communication before your visit to our dealership. Regrettably,there was a lapse in our advisory process, and we acknowledge that our advisors should have provided you with essential information ahead of your arrival.

  Specifically, we regret to inform you that we operate with a limited number of technicians on Saturdays, which can impact our ability to promptly address service needs. Additionally, our working hours on Saturdays are restricted to 8:00 am to 2:00 pm. We understand the importance of efficient and transparent communication, and we apologize for any confusion or inconvenience this oversight may have caused.

  Moving forward, we are committed to ensuring better communication practices to enhance the overall customer experience. Please feel free to reach out to us directly if you have any further questions or if there's anything else we can assist you with.

  In consideration of the limited availability on Saturdays,we would like to suggest that you schedule an appointment for Monday. This will ensure that we have the proper time and resources to thoroughly address and resolve any concerns you may have.

  Thank you for your understanding.

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service agreement provided is from a third party- it was not presented to me this way. I believe the service agreement is worthless and sold in an unethical way.

  

  Business Response

  Date: 11/28/2023

  Following a conversation with ******************, he recognizes his purchase of the extended warranty but expresses a lack of complete awareness regarding its third-party nature and unclear coverage details. Engaging with our finance manager, *****, we supplied him with a comprehensive copy of the contract outlining the coverage. ****************** has confirmed receipt of all paperwork detailing his warranty plan coverage. We value his business and appreciate the trust he has placed in us.

  Customer Answer

  Date: 11/30/2023

   
  Complaint: 20746275
  
  I am rejecting this response because I was not explained the coverage at time of purchase. in addition, I was not given a copy of the coverage at time of purchase. The third party coverage will prove to be a loss for me. To be made whole , I ask  to get a refund and thus remove the third party coverage at the earliest.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 20, 2023, I purchased a 2018 Chevrolet Sonic from this dealership. One of their key selling points is a 186-point inspection to ensure their used vehicles are in proper condition. Less than 6 months after this purchase, the car was overheating, and the engine on the vehicle went bad. They lied and stated that the warranty claimed that it was my fault. They quoted me over $6,000 to repair the vehicle. When I contacted the warranty, they stated that something was not connected, so the fluid and oil spilled into the engine, and that it was not my fault. I had made complaints about the fluid in my windshield not working. When I brought up the inspection and the fact that I had recently purchased the vehicle, they were neither compassionate nor willing to work with me regarding the cost or even buying the car back. If they will not stand by their inspection, they should not use it as a predatory selling tactic. I bought a lemon car, and they know it. They have no compassion for people, and they are rude and nasty to you when you call to make complaints. Knowing that I have to get a new car, they made me pay 177 for an inspection. I want my down payment and my inspection fee back. They preyed on the fact that my credit wasn't the best, and they just put me on a lemon car, knowing that it was going to be a problem later on. Before I left the lot, I mentioned to the seller, Peggy, that the car engine was making a lot of sounds, and she replied to me, saying that at least the AC was working. They knew about this problem.

  

  Business Response

  Date: 11/28/2023

  The customer initially scheduled an appointment to address a diagnostic check engine light, where they reported the engine temperature needle reaching the "H" and the vehicle overheating. Upon the vehicle's arrival and a thorough inspection by our technicians, multiple component failures were identified, including a blown radiator and head gasket. Furthermore, the engine oil was found to be contaminated with radiator fluid, necessitating the replacement of the engine.

  In our attempt to secure coverage for the necessary repairs, we reached out to the warranty company. Regrettably, coverage was declined due to the customer's decision to drive the vehicle to the dealership instead of towing it in, as recommended. This choice exacerbated the situation, resulting in additional damage.

  Despite our persistent efforts to explore alternative solutions, including attempting a trade-out, we were unable to obtain approval for the necessary repairs.

  

  Business Response

  Date: 12/11/2023

  The service department notified us that the warranty claim for the engine was denied due to the customer's violation of guidelines. The denial stemmed from her decision to drive the overheating car to the dealership instead of towing it, contrary to proper procedures. The warranty, noting negligence on the customer's part, declined coverage for all related work.
  Upon reaching out to the dealership, the customer admitted her mistake during a 45-minute conversation, tearfully acknowledging that she drove the car when she shouldn't have. Despite her remorse, there was no recourse at that point, as the warranty had already determined the violation, rendering all work ineligible for coverage.
  
  We attempted to facilitate a vehicle exchange for her, but regrettably, approval was not obtained due to her payment history. The records indicate consistent tardiness in the last four payments since the car's purchase. Despite our efforts to address the situation, everyone involved in the process demonstrated courtesy and accommodation.

• Initial Complaint

  Date:03/29/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 Honda Odyssey on March 11th, 2023. Firstly, I was misled about the navigation system and Android Auto features of the vehicle. The ad clearly stated it was a limited trim with Nav, and when I asked the salesman about the Nav and Android Auto before purchase, he confirmed it had both features. After purchasing the vehicle, I was told that Android Auto and Sat Nav are same, which is not true. This is a blatant and purposeful misrepresentation of the vehicle's features and inflates it's value for the consumer and the lender. Additionally, mechanically the vehicle has suffered several failures and I've identified additional problems. To be clear, I purchased a used HONDA Van from a HONDA dealership with a 182 point inspection, and in less than one month I've experienced the backup camera disconnecting at random, constant popping in the speakers, complete infotainment system failure, road vibration, and front end noise which I was advised is likely suspension components. The visibility of these failures implies that the vehicle was not properly inspected and they are critical vehicle components. Despite my attempts to resolve these issues, when I offered to buy a new van, I was told that the prices were $8k higher than online, and that the Honda payment estimator I used for buying a new car was admittedly misleading. When I suggested returning the vehicle for another, I was met with an offer to look at the vehicle I purchased. The Van has been to the service dept twice, and I have yet to make my first payment. Most recently I was told they would inspect, but I may have to pay for repairs. I do not believe it is my responsibility to pay for work you claim to have done. I am appalled by the treatment I have received from your dealership, and I believe that trusting your staff was a mistake. I paid for options that I did not receive, I have been offered no reasonable solutions, and the dealership refuses to take responsibility for the apparent failures.

  

  Business Response

  Date: 04/25/2023

  Last week, we contacted and had a conversation with Mr. ****** regarding his 2019 Honda Odyssey concern, which he brought to our dealership for an inspection. Upon inspection, we identified the concern and proceeded with the repairs. Mr. ****** was not charged for any of the repairs, and he left the dealership with his vehicle very happy.

  Thank you!

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 22, 2022, we traded a 2021 Pilot for a 2022 Pilot at Gary Yeoman's Honda. During our meeting with the Finance Manager, Steve G******, we were informed a refund of $540.28 was due to us from the Extended Warranty for the 2021 Pilot. He advised that we would receive the refund within 30-45 business days. Near the end of December 2022, I called Total Warranty Service in West Palm Beach inquiring about the status of our refund. At that time, the representative advised that a check had been sent to Gary Yeoman's dealership. Starting in January 2023, numerous phone calls were made to Gary Yeoman's inquiring about the status of the refund. Speaking to various representatives and having left voice messages on numerous other occasions, we still have not received our refund or any satisfaction from Gary Yeoman's Honda concerning the status of our refund check. Thus far, we have been very patient in dealing with this issue. However, after 2-1/2 months, we need this issue to be resolved.

  

  Business Response

  Date: 03/21/2023

  Mr. ****** 
  First, thank you for bringing your concern to my attention. I have reviewed your contract and the Gap cancelation request.

  Per your request, we have canceled your Gap Insurance and refunded Honda Financial Services $540.28 in November 2022. Gary Yeomans Honda has specific protocols that we must follow for any Gap Cancelations, this is the reason why we had to send the refund check back to Honda Financial Services not to you directly.

  Please call Honda Financial Services at 800-445-1358 to see why you have not received your refund check.

  If you need any additional information, please reach out to me at 386-253-4478

  Best,
  Haitham F*******