Complaints

This profile includes complaints for GSD Construction Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GSD Construction Services, LLC

  407 Daytona St Daytona Beach, FL 32114-3211

  
• 

  GSD Construction Services, LLC

  113 S Monroe St Fl 1 Tallahassee, FL 32301-1529

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************************, prev employee of GSD estimated damage to our house November 2023 & we signed a contingency agreement for GSD to pursue a claim with USAA, our insurance provider. He told us 1) We can cancel at any time prior to ordering ****************** do it all the time & 2) We can complete any portion of the work we would like done, there was no obligation to complete any amount. Had he not given us this explanation, we would not have signed.**** failed to respond to our messages beginning when we reached out on December 1, 2023. We then reached out on December 16, 2023, then on January 10, 2024, & finally on January 16, 2024, stating that if we did not hear back by COB that day, we would assume that our business with GSD had concluded & we would be forced to move on to another contractor.We then received a message from another employee, *********************** on January 17, 2024, stating that he would be taking over for ****, who had been released from GSD. We heard nothing back from **** for weeks, & decided to reach out again on February 26, 2024. I attempted to call him on March 1st, 2024, to which he responded that he would call me back soon. He did not call me back until March 5th, 2024. We then heard nothing back from **** for weeks. I sent **** a message on April 1st, 2024, then again on April 2nd, 2024.We were then passed to a *************** were juggled between **************** for a week. I submitted my intent to cancel business with GSD to ********* on April 12th, 2024, when she explained that there was a 20% cancellation fee.We were then passed to senior loss consultant, *****************************, who has been attempting to hold us to the 20% cancellation fee or have GSD construction build our roof. We do not trust GSD & feel it is right to let us out of the contingency agreement with 0 fee due to the original promise from *************************** & the company's unprofessionalism, shown on multiple occasions. I can provide more details in later correspondence.

  

  Business Response

  Date: 07/25/2024

  Dear ********************,
  
  Thank you for bringing your concerns to our attention. We understand your frustration and regret any miscommunication or inconvenience caused. As a responsible company, we take such matters seriously and aim to resolve them professionally and fairly.
  
  Addressing Your Concerns:
  
  1. **Contingency Agreement and Obligations:**
     You signed a contingency agreement allowing GSD Construction to perform the work approved by your insurance company, USAA. According to Colorado contract law, written agreements are binding and enforceable, and verbal agreements or informal promises are not recognized unless they are documented in the signed contract. As per your instructions on April 12, 2024, we notified the insurance adjuster, Mr. ******************************** that GSD would only undertake the roofing portion of the project. A revised estimate was subsequently submitted and approved by the insurance company. Both you and USAA agreed to this in writing, ensuring clarity and mutual understanding for all parties involved.
  
  2. **Clarifying the Cancellation Fee:**
     Our contract clearly stipulates a cancellation fee. Specifically, clause 3 of the agreement states: "If this contract is canceled by the customer later than midnight of the 3rd business day from execution, the customer shall pay to GSD twenty percent (20%) of the insurance proceeds or $2,000.00, whichever is greater, as liquidated damages, not as a penalty." This fee compensates for the costs incurred in writing estimates, conducting inspections, meeting with the insurance company, and maintaining extensive communication throughout the process.
  
  3. **Disagreement with Insurance Estimate:**
     You initially withheld the complete estimate from the insurance company, which was only provided to us on June 10, 2024. This document detailed a higher roof price of $25,612.85, covering the main house roof, shed roof, detached and reset gutters, and including RCV, taxes, overhead, and profit. Despite this, we prepared a service agreement reflecting the price provided by the insurance company. However, you have accused us of attempting to charge more than the agreed-upon amount, despite the fact that the insurance company set the price. Now, you are refusing to let us proceed with the roof work and have stated that we can only replace your window, which contradicts the revised estimate we submitted to the insurance company that solely includes roofing work, as per your initial request.
  
  **Important Clarification:**
  
  The insurance estimate clearly outlines the cost of the roof. We have complied with your instructions and provided all necessary information to the insurance company. According to Colorado contract law, your refusal to proceed with the agreed-upon work or to honor the cancellation fee constitutes a breach of contract. Additionally, attempting to retain the insurance funds without completing the necessary work could be considered unjust enrichment and potentially insurance fraud, as it would result in receiving compensation without performing the required work.
  
  **Moving Forward:**
  
  Given the circumstances, you have two options:
  
  1. **Proceed with the Roof Work:** Allow us to complete the roof work as per the insurance estimate and the signed agreement. We will assign a senior team member to ensure the project is completed to your satisfaction with the highest standards of professionalism.
  
  2. **Pay the Cancellation Fee:** If you choose not to proceed with the roof work, a 20% cancellation fee based on the insurance claim amount will be required. This fee is in place to cover the costs incurred during the process, including inspections, estimates, and communications.
  
  We have fulfilled every requirement you set forth, yet you are still preventing us from commencing work. If you do not want to work with us, we will accept the 20% cancellation fee as reasonable and just compensation for the cancellation.
  
  Please confirm your decision, and we will proceed accordingly. Our aim is to resolve this matter amicably and professionally, ensuring compliance with Colorado contract law and maintaining fairness for all parties involved.
  
  Thank you for your understanding and cooperation.
  
  Sincerely,

  Customer Answer

  Date: 07/26/2024

   
  Complaint: 22011997
  
  I am rejecting this response because: GSD states that the cancelation fee is in part to compensate for "maintaining extensive communication throughout the process." This is the exact issue by which we have lost trust with GSD. If GSD is to be the fair company it aims to be, it appears inappropriate to be asking for compensation for a service they did not provide, specifically maintaining extensive communication.

   

  It is not obvious that a company whose salesmen offer false, verbal promises is fair. The fact that their written contracts require a clause that refutes all verbal agreements shows that this is a problem that GSD has had before and is attempting to cover its tracks. 

   

  Please see original complaint for evidence of these issues. 

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 07/31/2024

  Dear ********************,
  
  We acknowledge receipt of your concerns regarding the cancellation fee and communication practices. These issues are important to us, and we address them with the seriousness they warrant.
  
  Firstly, the cancellation fee is explicitly detailed in our contract as compensation for the resources and time dedicated to managing your case, including ongoing communication. This fee is a standard industry practice intended to cover the extensive work performed on your behalf.
  
  Our records demonstrate consistent communication with you since January 17, 2024. The timeline is as follows:
  
  - **January 17, 2024**: *********************** was assigned to your case after ******************* departure.
  - **February 26, 2024**: You contacted us, and **** responded.
  - **March 1, 2024**: **** promised to return your call, which he did on March 5, 2024.
  - **April 1 and 2, 2024**: Additional messages from you were addressed by ****.
  - **April 12, 2024**: You notified us of your intent to cancel. ********* informed you of the 20% cancellation fee, and Senior Loss Consultant ***************************** also reached out to discuss the matter.
  
  Your assertion that GSD made misleading verbal promises is not supported by our records. The contract explicitly states on Page 1 that no verbal agreements are binding, a standard practice to ensure clarity and consistency.
  
  We have diligently worked to secure a fair settlement for the damage at 765 Piros Dr. ******** the contract terms and retaining the settlement without fulfilling your obligations constitutes unjust enrichment and may be viewed as defrauding your insurance provider.
  
  You have two options:
  
  1. **Proceed with the Roof Work:** Allow us to complete the project per the insurance estimate and signed agreement. A senior team member will oversee the work to ensure it meets the highest standards of professionalism.
  
  2. **Pay the Cancellation Fee:** If you opt not to proceed, you are required to pay a 20% cancellation fee based on the insurance claim amount. This fee covers the costs incurred, including inspections, estimates, and communications.
  
  Failure to choose one of these options will compel us to pursue legal action for breach of contract, which may include claims for liquidated damages and attorney's fees.
  
  We urge you to review the documentation and communication history thoroughly. We are committed to resolving this matter fairly and professionally. Should you have additional concerns or evidence, please provide them for prompt review.
  
  Sincerely,

  Customer Answer

  Date: 08/01/2024

   
  Better Business Bureau:
  

  GSD construction and I have come to a resolution. 

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Roof replacement due to hail storm last year May/June. Contracted with GSD last June 24th 2023. As of today, April 20 2024 no work has been done. Waited approx 4 months for inspections, insurance approval also while waiting to hear back from GSD on a supplement.GSD asked for a deposit in October once all paperwork was back from adjuster. I gave GSD a deposit of $9000 on October 12, 2023. Was told they were getting permit. By mid November I called to get status and was told I was up next after current job. Also with holidays would be probably December.Mid December I called again and couldnt reach anyone.Called again end of January and was then told they didnt work thru winter but would make sure to call me end of February or early March. Now April still no contact or updates, I did call week ago and on,y got voice mail. At this point its almost a year from damage and request a refund of my deposit.

  

  Business Response

  Date: 05/13/2024

  Since receiving this notice, we have been in contact with the customer and the roof has been built.  We are waiting on the final inspection and are working on a resolution with the homeowner.

• Initial Complaint

  Date:04/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These roofers pretended like inspections were done and left a free hanging pipe on my roof. **** flew off with wind storm and almost hit pregnant wife in the head. Regional manager was asked more than 2-3x with photo evidence to please amend issue and was brushed off. Now we almost had a major catastrophe. They broke The drainage pipe off my swamp cooler and left us to deal with the issue and pretended like nothing was wrong.

  

  Business Response

  Date: 04/08/2024

  Hello *****,
  
  We hope this message finds you well. We want to address the recent situation concerning the property damage from the high winds experienced in ********, Foothills, and much of ****** on April 6th, which caused significant damage to local homes, including the property owned by, ***************************** at ********************************************************************
  
  We understand that you are currently residing at this property; however, our records indicate that ***************************** is the homeowner and the individual named on the contract and any related policies. Its essential for us to clarify that our agreement and any legal obligations are with her directly.
  
  On March 29th, our team completed work on the property, and our documentation shows that all fixtures, including the drain pipe, were securely attached at that time. Given the extreme weather on April 6th, with wind speeds surpassing 100 mph, damages to shingles and other property, including your blown-over fence, is an act of God and no way, shape, or form on us or an obligation for us to remedy.
  
  Although our contract does not bind us to address these damages ( See attached Repair Contract Agreement, Page 2, Section 9) , we will replace the damaged shingles and $10 PVC drain pipe and cover the service fee to get the gentleman out there to measure a new one in good faith. We recommend ******** reach out to her insurance carrier on a new claim to cover the costs of these recent damages to ensure all necessary repairs are comprehensively managed.
  
  If there is anything else that is needed, please have ******** reach out to us directly. 
  
  Note as of April 8th at 4:19 PM. All damaged shingles from the April 6th wind event have been replaced. We are hiring a tech to fix the drain line, and everything will be 100% on our end.
  
  Thank you,

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had hail damage May 2023 and hired GSD to give us an estimate and replace our roof, gutters, window trim and siding as well as paint. They submitted the report to our insurance. We let them know our roof shingle color on Saturday, June 24th and we’re told it would be ordered. We were told by phone that they couldn’t get the shingle that they had promised so we were offered a lower quality shingle. We obliged just wanting to get work started. We had to contact GSD numerous times to get a start date. Bryce and Zack were our contact people and they no longer are returning emails or phone calls. ************. Our roof was installed finally on October 28th. The roof has been inspected 3 times and failed each time. (I can provide failed reports) They started sending emails for final payment; however, work is not completed and not passing inspection. We ideally just want work completed and for it to pass inspection. We have paid $8,295.57 so far.

  

  Business Response

  Date: 11/12/2023

  Dear **** *** *****,
  
  We sincerely apologize for the difficulties you are encountering. The situation is complex, involving several factors, some of which are beyond our control.
  
  The entire state of Colorado is currently facing a shingle shortage due to recent hail storms in the Denver area, significantly impacting ******* manufacturing and distribution. This has resulted in limited quantities of each shingle color and shifting delivery dates from our suppliers, which are unfortunately out of our control.
  
  Initially, you selected the Tamko: Titan XT shingle, a mid-range class three shingle. To expedite the project before winter and to meet your needs better, we upgraded your shingles to CertainTeed Landmark AR, a higher-tier, more expensive class 3 shingle. This decision was made in good faith, which contradicts the claim of a downgrade in quality.
  Regarding the inspection failures, we have encountered three unsuccessful attempts. The first was due to the roof not being fully complete at the time of the inspection. The second and third inspections pointed out deficiencies in fascia flashings and bird stops. We reached out to the inspector and general office for clarification and guidance, yet we received no help from either and still face challenges in passing the final inspections. Our regional manager and foreman conducted a thorough review of the roof and found no issues.
  
  We have been actively communicating with Brian, your husband. This includes a series of text messages exchanged yesterday November 10th (Veterans Day), from early morning to after 4 PM, which demonstrates our commitment to maintaining open lines of communication and invalidating your claim you haven't been able to get a hold of anyone.
  
  As per our contract, your deductible was due upon reaching the "DRY-IN" stage of the project. Since this stage has been passed and the payment is yet to be made, automated reminders will continue to be sent as you're in breach of our agreement.
  
  We are committed to resolving these issues and are awaiting specific guidance from county authorities. We welcome any further discussion or clarification you may need.
  
  Sincerely,

  

  Business Response

  Date: 11/24/2023

  Hello ***** *** *****
  
  I wanted to provide an update following our recent onsite visits. On November 13th, our foreman met with the inspector at your property to address the specific concerns raised during the inspection. I'm pleased to inform you that all the minor details pointed out by the inspector were promptly addressed and rectified on the same day per the inspector's requests. 
  
  The final inspection passed on November 15, with additional requests made by the inspector that weren't originally asked for or a part of any CO building code requirement. Once again,  to appease the inspector we satisfied said tasks with your husband present and forwarded the pictures to the inspector,  per his request. 
  
  Regarding the additional work on siding, window trim, and gutters, I must clarify the situation. As of the last revised estimate on October 29, 2023, the carrier has not approved any coverage for these elements. Our team has diligently submitted all necessary documentation and requests to your insurance company. However, approval of these items is solely at the discretion of your insurer. To date, they have only approved coverage for the roofing work in the amount of $23,364.24.
  
  I also want to note that the repairs made to your siding were undertaken by us as a goodwill gesture and at our own expense. We did not receive any payment for this work from either you or the insurance company. Our aim was to ensure the integrity and appearance of your home despite the lack of insurance coverage for these repairs.
  
  Concerning the matter of your invoice, it explicitly states that your deductible is due upon the dry-in phase of our work. The invoice also outlines payment options for your convenience. "Please see the attached invoice regarding your deductible due upon dryin. Should you wish to pay by check to avoid the 3% convenience fee, please mail a check to: GSD Construction Services, LLC. You can also Zelle us the deductible amount less the convenience fee to **************************"
  
  
  We appreciate your understanding and cooperation as we work towards the successful completion of your project. Please do not hesitate to reach out if you have any further questions or require additional clarification.
  
  
  Sincerely,

  Customer Answer

  Date: 11/29/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  
  Full payment has been made today as of 11/20/2023 so there is no breach of contract.  ($1000 deductible was handed over as well as the $7,037.23 check from insurance.)  Mark V. with GSD took both payments and I’m hoping that GSD paints the white drop edge and flashing to match the house as promised.  We also need a final inspection that shows our roof passed inspection with no notes/comments stating more work to be done.

  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:05/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired a contractor to build a home on our land backed by the VA ( VA Construction to perm loan). The builder signed documents agreeing to pay the interest during the construction process and that the price will not increase, fixed price. The builder has been slow builder and responding to us throughout thus while process. We had to pay out of pocket to correct concrete floors the contractor did because of the poor work and them being done improperly. Floors were not clean and product applied wrong. After 3 years we are getting close to finalizing the project and now the builder is demanding more money with a made final reconciliation of expenses sheet. The bank is also threatening that our loan will go into default if nit modied into a mortgage by May 1st. The bank has graciously extended the time to try and allow forthe CO and modification but the builder is still in no hurry to get all inspections done and the CO. This long drawn out process has caused considerable indue stress and a financial burden. The increased interes rate over 3 years of building has added over 1k to our mortgage payment. eToday, we are still in limbo trying to get this builder to get our house completed. Blue film was left on windows and now the Subcontractors are trying to pressure wash the windows to remove the blue protective film left on for over a year. Our new house does not look new because of all the issues and time it has taken to build. Stucco cracks have not been repainted after repairs/caulking. High windows have not been cleaned. Patch jobs inside the house completed by builder can easily be seen. Interior windows have paint over spray.

  

  Business Response

  Date: 05/15/2023

  Mr ********,

  I am not seeing your name in our database at all.  Can you please provide me with the address so I can look into this further?
  

• Initial Complaint

  Date:08/22/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GSD never submitted pictures etc. for the final inspection for the roof they installed. I've sold my home and now closing may be delayed while I figure out how to have the permit closed satisfactory.

  

  Business Response

  Date: 09/16/2022

  Business Response /* (1000, 8, 2022/09/06) */ Contact Name and Title: Aimee (Office Manager) Contact Phone: 800-957-1187 Contact Email: [email protected] Spoke with building official, submitted requested paperwork to him, he will close out the job. Also informed customer Consumer Response /* (2000, 11, 2022/09/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) GSD assisted in closing out the building permit after the original sale date and I had to file for sale extension. A lot of wasted time, money and effort on my part!

• Initial Complaint

  Date:08/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired GSD Construction back on April 2, 2020 for a complete roof installation. The roof was finally finished somewhere around Oct of 2020. In the beginning of 2022, I was unable to renew my Home owners insurance due to a couple of broken tiles on my roof. I called the main number at GSD and spoke to the receptionist. I explained to the receptionist on what transpired with my insurance company and that I needed the tiles replaced, which is still under warranty. I also let her know that I had a couple of nearby neighbors that needed new roofs. She assured me my message would be relayed to my sales rep. Kyle O*****. Kyle called me and asked me about the referrals. I corrected him and told him that my initial call wasn't just to give him information on new prospective clients, but also to let him know about my roof tile repairs. He told me that he will have his workers come over next week to repair the tiles. THAT NEVER HAPPENED! I have called Kyle numerous of times with no luck what so ever. Today is August 15th, 2022 and yet i am still awaiting for a response. I call leave messages and he never calls back. HORRIBLE CUSTOMER SERVICE

  

  Business Response

  Date: 09/19/2022

  Business Response /* (1000, 5, 2022/08/24) */ Mr ******, We are very sorry for the inconvenience / lack of communication. The 2 broken tiles were replaced on Monday. If you need anything else, please let us know at [email protected]