ComplaintsforFlorida Hill Nursery
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Complaint Details
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Initial Complaint
07/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered 6 plants from Florida Hill nursery all undersized and not healthy 2 have already died the day I received them and the other 4 are not healthy and will not be useful and are also dying. I paid ***** shipping also. I have filled out the contact form on their website several times and tried emailing several times and left a phone message. No response from them to any of these efforts. I want my money back and I am not alone with complaints about this company. I want the money paid back to me ***** back to my original credit card payment.Initial Complaint
06/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On November 7, 2024 I placed order # ***** with Florida Hill Nursery for 5 elephant ear plants. I had ordered from them in the past and had a good experience. The plants arrived in December and were planted in pots in a sunny windowsill. Two died immediately and I contacted them about replacement or refund. The said that they had just gone 'dormant' and that I should wait for spring to see if they would regenerate. We overwinter other elephant ear plants and agreed to do this. Two of the remaining plants never put up new leaves and lost theirs within weeks. We now have one plant alive. The other four have not re-sprouted. Our preexisting elephant ears are all putting up new leaves. We reached out to them in May and received one response asking if any of the plants survived. We responded promptly. Since then they have gone silent. No response to multiple emails or voicemails. Would like you help resolving. We are fine with refund or replacement of plants. I can forward you the full email trail if you provide me with your email.Initial Complaint
06/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I just received my **** bill and notice 2 charges I did not authorize tried to e-mail them twice and no answer call them and their recording stated they don't monitor their voicemails impossible to get a hold off.Initial Complaint
01/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased plants from this company under the assumption that what I purchased would be 2 feet. I got plant plugs. One leaf at best that is smaller than a silver half dollar. Not at all what is described on the websiteInitial Complaint
12/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I paid $22.34 for the smallest wimpiest ****** bluebberry ever. None the less it did not make it within there ********************************************************************************************************* I just wanted an exchange or my $ back. This company seems to have been ripping people off for a long time.Customer response
01/04/2024
I have heard and been refunded.**********************;Initial Complaint
06/21/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Florida Hill Nursery sent me 2 dead banna trees. I can't get a hold of anyone there. I paid around 48.88 bucks for the two trees.Initial Complaint
12/30/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
in aug on the 30th i plac3ed an order for 2 live plants i received 2 and after about 10 days the one plant looked like it was dying. I emailed them since they do not answer the phone and said i would like a replacement. they proceeded to give me the run around saying it was dormant yet the other one was fine. this has gone on for 3 months now and I sent them the pic on the stick that remains along with the live one. no answer just crickets.....I would like a replacement plant sent or a refund.Initial Complaint
08/26/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered 3 banana trees on 8-2 2022 for a total of 49,96. They were real small when they came and 2 of them were not the correct type. They died shortly after I planted them. I have contacted Florida Hill by e-mail and the contact form on their website and they do not respond. They do not have a phone number listed. I had said I wanted an exchange but now I just want a refund and be done with them. Like the other complaints listed I should have read the complaints before I ordered.Initial Complaint
07/25/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a banana plant known as "blue java Ice cream", on 4/26/22. I received a "Truly Tiny Dwarf Cavendish. Company will not respond to repeated contact attempts. Transaction ID:****************** Merchant Transaction ID: *****************Initial Complaint
07/12/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On June 3rd I placed an order ( order******. ), ********************, for 2 muscadine plants $31.47. Recieved on 10 June**** tracking ******************** damaged from shipping and excessive heat. The plants died. The plants had a 30 day warranty and I have been trying to contact the seller since 10 June but no response. I have sent multiple emails and filed a warranty claim on thier website. But to no avail, they just dont respond. All I wanted was for them to replace/re-ship the purchased items, but now I want a refund. I should of read the reviews on this business and accordingly this business should have been reported to the States Attorney Generals office long ago.
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Customer Complaints Summary
22 total complaints in the last 3 years.
5 complaints closed in the last 12 months.