ComplaintsforFidelity Warranty Services, Inc.

• Initial Complaint

  07/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought an extended warranty from company. Valves broke in engine, engine should have been replaced.. Instead, they replaced all the valves and they broke again. just outside of warranty. They just put a bandaid on the car hoping it would make it out of warranty and it did. They did not do the right thing, they did the cheapest thing. The car has been sitting at the dealership in *******, without being repaired since October, 2023. My daughter cannot afford a new engine. What a scam

  

  Business response

  08/15/2024

  WRITER'S DIRECT LINE:      ************
  WRITER'S DIRECT FAX:       ************
  
  August 15, 2024
  
  Better Business Bureau
  ************************************************************************************************************
  
  Re:      ***********************
              Contract No. P00016539895
              Complaint ID:  ********
  
  To Whom It May Concern:
  
  I am responding to your recent correspondence regarding the complaint filed by *************************** against Fidelity Warranty Services, Inc. (FWS).  I have carefully reviewed the details of ********* claim and vehicle service contract coverage.
  
  A claim was first submitted to FWS on April 10, 2023, by ******** *************** reporting a customer complaint of the check engine light on, and the vehicle not running right.  The repair facility requested approval to replace some of the intake and exhaust valves within the engine,which they diagnosed as faulty. FWS scheduled an inspection to verify the failure, as diagnosed by the repair facility.
  
  On April 13, 2023,FWS received the inspection report, which stated that the valve cover had been removed for inspection, and that the technician had used a borescope to show the inspector what appeared to be cracks in some of the valves. There was also carbon buildup observed in the images. The report also noted that the technician performed a compression test on all cylinders, resulting in no compression in 3 of the cylinders.  Upon scanning the vehicle, the inspector confirmed there were multiple misfire codes present. The inspector also noted that the oil and coolant were full and clean.  The inspection report recorded a vehicle mileage of ******* miles.  After reviewing the inspection report with the repair facility, FWS authorized the claim to replace the faulty valves within the engine, based on the repair technicians recommendation.  FWS received a call from the repair facility on April 24, 2023, to add additional items to the engine claim, including head bolts and a timing chain tensioner. All additional items were authorized for replacement under the terms of Mr. ****** contract.
  
  On September 6, 2023, a new claim was submitted to FWS by Southern States *******,when the vehicle had131,593 on the odometer, which was ***** miles over the mileage at the time of Mr. ****** valve repair claim.  The repair facility reported that the customers complaint was that the vehicle was misfiring and advised FWS that the spark plugs had been removed and were covered in raw fuel.  They informed FWS that the ******* Tech line had advised them to replace the fuel injectors to correct the issue.  FWS informed Southern States ******* that fuel injectors are not listed for coverage under Mr. ****** Gold level coverage, per the terms of his contract and as such, the claim for this repair was denied.
  
  On December ******, FWS received a call from the repair facility, reporting a customer complaint of the check engine light flashing, and the vehicle going into limp mode.  The repair facility informed FWS of another valve failure in Mr. ****** engine, but for a different cylinder than those replaced in April. The mileage reported at the time of this call was ******* miles.  Mr. ****** contract expired at ******* miles, and therefore, the claim was denied, pursuant to the terms and conditions of the contract.
  
  In response to ********* specific concerns, FWS authorized the valve repair claim submitted in April 2023 based on the diagnosis and recommendation of ******** Sussex *******.  FWS never received a request to authorize the replacement of Mr. ****** engine and failure to the engine was never demonstrated by any repair facility during the service contracts active period.Furthermore, the valve failure reported in Mr. ****** vehicle in December 2023 was after ***** miles had lapsed since the valve claim in April 2023.  As such, Mr. ****** claim will remain denied. 
  
  We believe that ********* claim was handled pursuant to the terms and conditions of his service contract.  Should you have any additional information you would like us to consider or have any further questions, please do not hesitate to contact me at the telephone number listed above.
  
  Sincerely,
  
  **********************************
  Sr. Paralegal
  
  

  Customer response

  08/21/2024

   
  Complaint: 22073807
  
  I am rejecting this response because:

  The repair was not done in good faith.  The root cause of the valve failure was not determined.  The easy way out was taken and the company was hoping that the engine would make it out of warranty and then it could be repaired at my cost.  A broken valve causes damage to an engine and therefore the engine should have been replaced.  Any decent mechanic knows that.  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On May 8, 2024, I purchased a 2023 Buick Envision from the ************* dealership in *******, **. During the purchase, the dealer ************* sold me an extended warranty through Fidelity Warranty Services, Inc. for a cost of of $2600, which was financed in my auto loan for the Buick Envision. My auto loan is financed through *********** Auto Finance.Per Fidelity Warranty Services, Inc. policy, there are 2 options to cancel a warranty: either through the dealer, or directly with the warranty company. It states that for direct cancellations, Fidelity will send any refund directly to the lienholder. On May 16, 2024 I emailed a "Direct Cancellation Form," along with all required documentation to Fidelity Warranty Services, Inc. I clearly selected my ********** (***********) as the payee, and provided their address for Fidelity to send the refund. I received a confirmation of receipt email from Fidelity; however, they never sent any update or notification as to the status of my cancellation request.June 28, 2024 I called Fidelity Warranty Services at ************** to find out what was going on. I spoke to Fidelity rep ****** at approximately 10:50 a.m. on 6/28. ****** stated that we were speaking on a Fidelity recorded line. Per ******, Fidelity received my cancellation request on 5/16, and processed it on 5/28. She added that the warranty contract was cancelled, 100% refunded with $0 cancellation fee, and sent to the dealer on their "June report." I questioned why the refund wasn't sent to my lienholder, ****** said she didn't know, but the dealership will "probably" send the refund to ***********. ****** stated all documentation was sent to the dealership instead of me, case closed, and I will just have to work it out with the dealership to get the refund sent to ***********.It definitely feels very scammy that the warranty was supposedly refunded, but sent to the wrong place. Meanwhile, Fidelity never sent me any proof of the cancellation.

  

  Business response

  08/07/2024

  WRITER'S DIRECT LINE:           ************
  WRITER'S DIRECT FAX:            ************
  
  August 7, 2024
  
  Better Business Bureau
  ***************************
  *************************
  
  Re:      ***************************
              Contract No. P00079553488
              Complaint ID:  ********
  
  To Whom It May ***************** am responding to your recent correspondence regarding the complaint filed by *******************************, relating to the cancellation of her service contract with Fidelity Warranty Services, Inc.(FWS).
  
  Pursuant to the cancellation process, upon cancellation, the refund is made to the lienholder, if applicable.  The dealership is ultimately responsible for forwarding the funds directly to the lienholder.  In the event that the lien has been satisfied or there is no lien, the dealership would then return the funds directly to the contract holder.
  
  Our records indicate that Ms. ******* contract was canceled on May 28, 2024, with an effective date of May 16, 2024, for a full refund of the purchase price of her contract.  The refund was forwarded to **** & ****** Buick GMC, the dealer, pursuant to the provisions of the contract. 
  
  Upon receipt of your letter, FWS reached out to the dealer regarding Ms. ******* refund.  The dealer notified FWS that a check was being expedited to *********** Finance, the lienholder, as Ms.******* loan is active.  A copy of that check has been attached for your file.
  
  We hope this resolves this matter to Ms. ******* satisfaction.  Should you have any questions, please feel free to contact me at the telephone number listed above.
  
  Sincerely,
  
  **********************************
  Paralegal
  
  Attachment

  Customer response

  08/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from ****** dealership on 9/4/2023 and I was talked into getting a warranty that was with Fidelty Warranty Services. I purchased two warranties. I am wanting an explanation of prorated charges. I have never used the warranty because my manufactures warranty is good for ****** miles on a 2024 Buick, GX. I contacted Fidelty and a customer service *** stated that my ********************** with Fidelty wouldn't start until my manufacturers warranty expired and my warranty with them would expire at ****** miles!!!! I only had ****** miles on my vehicle when I canceled on 6/28/2024. I need a break down of how they are charging prorated fees for a warranty that was not in place nor ever used! The warranty would of only been in place after the manufacturers warranty and no time before. I would like a refund of my entire payment minus the cancelation charge. A class action suit needs to be considered for this company ripping so many consumers off, look at ALL the reviews!!!!!!!!!! I want a clear explanation of charges so I can proceed with legal counsel if need be. Thank you!

  

  Business response

  08/07/2024

  WRITER'S DIRECT LINE:           ************
  WRITER'S DIRECT FAX:           ************
  
  August 7, 2024
  
  Better Business Bureau
  ***************************
  *************************
  
  Re:       Vail ******
              Contract No.P00022534124
              Complaint ID:  ********
  
  To Whom it May Concern:
  
  I am responding to your recent correspondence regarding the ********* filed by ************ ****** with Fidelity Warranty Services, Inc. (FWS).  I have carefully reviewed the details of Mr.******* ********* and contract coverage.
  
  According to FWS records, **************** purchased a 6-year/100,000-mile ***************************** Contract on May 20, 2022. Coverage under Mr. ******* contract began on the date that he purchased the contract and would have expired based on the term or mileage (6 years/100,000 miles, whichever comes first) selected. The expiration of the term or mileage selected is calculated using the ********************************* Date and zero (0) Miles, not the purchase date of the service contract or current odometer reading at the time of purchase. If no ********** Date or the incorrect ********** Date is provided on the front of the Service Contract, then we use January 1 of the vehicle's model year to calculate the Term expiration. Please see the section of the contract titled SERVICE CONTRACT PERIOD, which states:
  

  SERVICE CONTRACT PERIOD: Coverage under this Service Contract begins on the SERVICE CONTRAC T PURCHASE DATE shown on this Service Contract. Coverage under this Service Contract expires: (1) based on TERM or MILEAGE (as shown on this Service Contract) from the Manufacturer's Original ********** Date and O miles (not the SERVICE CONTRACT PURCHASE DATE and CURRENT ODOMETER READING), whichever comes first; or (2) if/when the aggregate total of benefits paid/payable under the Service Contract exceeds the limits as set forth in the LIMITS OF LIABILITY section. If no Manufacturer Original ********** Date or the incorrect Manufacturer Original ********** Date is entered on this Service Contract, WE will use January 1 of YOUR vehicle's model year to calculate TERM expiration.
  
  According to the Cancellation Section of Mr. ******* contract, he may cancel the contract at any time.  If the contract is cancelled during the first 30 days following purchase, a 100% refund of the contract price is provided.  If canceled after 30 days, but within 60 days of purchase, a 100% refund of the contract price will be made,less an administration fee of $50, or 5% of the contract price, whichever is less.  After 60 days, the refund is issued on a pro-rata basis, as determined by the greater of the time or mileage expired from the Purchase Date and odometer reading at ******** Date, less an administrative fee of $50 or 10% of the unearned pro-rata Service Contract Price, whichever is less. 
  
  Our records indicate that ******************* contract, P00022534124, was cancelled on September 13, 2024, with an effective date of September 4, 2024,and 35, 351 miles, i.e., more than sixty (60) days after the purchase of his service contract. Based on the contract terms above, the pro-rata refund is *****% of his contract purchase price, less a $50 administration fee.  **************** also purchased a Road Hazard Tire contract, P00022534126, and a GAP Addendum, P00022534125; both of which were canceled within thirty (30) days of purchase and refunded at 100% of the purchase price, with no administrative fee deducted.
  
  We hope this addresses Mr. ******* concerns as FWS values him as a customer.   Should you have any questions, please contact me at the telephone number listed above.
  
  Sincerely,
  
  **********************************
  Paralegal

  Customer response

  08/08/2024

   
  Complaint: 22037566
  
  I am rejecting this response because: This the WRONG ACCOUNT NUMBER! THE SO CALLED PARRALEGAL IS REFERRING TO AN OLD ACCOUNT! THIS IS THE CORRECT ACCOUNT NUMBER ************. PLEASE REFER TO THE CORRECT ACCOUNT NUMBER!!!!

  
  Sincerely,
  
  Vail ******

  

  Business response

  08/16/2024

  WRITER'S DIRECT LINE:           ************
  WRITER'S DIRECT FAX:           ************
  
  August 16, 2024
  
  Better Business Bureau
  ***************************
  *************************
  
  Re:      Vail ******
              Contract No.P00022534124
              Complaint ID:  ********
  
  To Whom it May Concern:
  
  I am responding to Mr. ******* rebuttal regarding his ************************ contract administered by Fidelity Warranty Services, Inc. (FWS). 
  
  Upon receipt of the correct contract number provided by ****************, FWS located a 4-year/60,000-mile Platinum Plus contract, purchased by **************** on September 9, 2023, with a vehicle mileage of three (3) miles.
  
  The Cancellation Section of Mr. ******* contract states:
  
  If YOU cancel during the first thirty (30) days, a one hundred percent (100%) refund of the SERVICE CONTRACT PURCHASE PRICE will be made. If YOU cancel after thirty (30) days but within sixty (60) days, a one hundred percent (100%) refund of the SERVICE CONTRACT PURCHASE PRICE will be made,less an administration fee that FWS will charge and retain of $50 or five percent (5%) of the SERVICE CONTRACT PURCHASE PRICE, whichever is less. If YOU cancel after sixty (60) days, a Pro-Rata refund of the SERVICE CONTRACT PURCHASE PRICE will be made based upon the greater of the time or mileage expired from the SERVICE CONTRACT PURCHASE DATE less an administration fee that FWS will charge and retain of $50 or ten percent (10%) of the unearned SERVICE CONTRACT PURCHASE PRICE,whichever is less. The Pro-Rata refund amount shall not be less than ninety percent (90%) of the unearned **************** CONTRACT PURCHASE PRICE.
  
  Our records indicate that ******************* contract was cancelled on July *******, with an effective date of June 28, 2024, and ****** miles, i.e., more than sixty (60) days after the purchase of his service contract. Pursuant to the contract terms above, the pro-rata refund is *****% of his contract purchase price, based on *****% of his contract term having expired since purchase, less a $50 administration fee. 
  
  Should you have any additional questions, please contact me at the telephone number listed above.
  
  Sincerely,
  
  **********************************
  Paralegal
  

  Customer response

  08/20/2024

   
  Complaint: 22037566
  
  I am rejecting this response because:
  I still haven't received a credit from the lien holder. So, as of yet they still haven't issued the refund!!!!!! The contract is worded just so they can keep the preyed upon customer's money!!!!!! This place and the preying dealerships truly have shady and deceptive buisness practices, hopefully there will be a Class Action lawsuit one day!!!!!! Thanks BBB for your assistance in this matter!!!
  Sincerely,
  
  ************* ******

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a high mileage extended warranty from this company in January of this year (2024) for my daughters used vehicle. It now requires covered repairs, but every time my mechanic calls to file a claim, the company never follows up. The company then lies and tells me that they have not received any phone calls from my mechanic. However, my mechanic has dates, times, and names of the representatives he spoke to. I feel that they are intentionally evading their promised service and legal responsibility to me the customer. They have no email on their website for me to document any of this in written correspondence.

  

  Business response

  07/17/2024

  
  WRITER'S DIRECT LINE:           ************
  WRITER'S DIRECT FAX:            ************
  
  
  July 17, 2024
  
  Better Business Bureau
  ***************************
  *************************
  
  RE:     ***************************
             Complaint ***********
  
  To Whom It May ***************** am responding to your letter regarding the complaint filed by ******************************* against Fidelity Warranty Services, Inc. (FWS).
  
  Please be advised that FWS is unable to locate Ms. ********* contract in our system.It would greatly assist us if ******************** could forward her contract number,Vehicle Identification Number (VIN), and/or a copy of her retail installment agreement from the purchase of her vehicle.
  
  Please forward the additional information regarding this matter to my attention at the above listed address or via facsimile. Should you have any questions, please contact me at the telephone number listed above.
  
  Sincerely,
  

  /S
  
  **********************************
  Sr.Paralegal

  

  Business response

  08/05/2024

  WRITER'S DIRECT LINE:           ************
  WRITER'S DIRECT FAX:           ************
  
  August 5, 2024
  
  Better Business Bureau
  ***************************
  *************************
  
  Re:      *************************** and ***********************
              Contract No.69685942
              Complaint ID:  ********
  
  To Whom it May ***************** am responding to your recent letter regarding the complaint filed by ******************************* with Fidelity Warranty Services, Inc., (FWS).  I have carefully reviewed the details of Ms.********* concerns and service contract coverage.
  
  According to our records, ******************** first contacted FWS on April 15, 2024, regarding a mechanical issue with her daughters vehicle, for which she was a cosigner.  ******************** was provided information on the contract, including the coverage level and claims process, and a sample copy of the contract was sent to her. FWS also provided information on the cancellation process, at her request.
  
  On April 17, 2024, ******************** contacted FWS again to request a sample copy of the contract and to inquire whether the throttle body was listed for coverage.  FWS re-sent the sample contract, and ******************** confirmed receipt. She was advised that unfortunately, the throttle body is not listed for coverage under the terms of her Powertrain level contract.  Cancellation was again discussed, with ******************* advising FWS that she would discuss with her daughter how to proceed.
  
  FWS received a call from ******************** on June 18, 2024, asking to verify coverage of motor mounts and a fuel pump and for instructions on how to start a claim.  ******************** was informed that the motor mounts and fuel pump are eligible for coverage and was instructed to have the repair facility call with the technicians findings to initiate the claim.  ******************** was informed of the rental process under the terms of her contract at this time as well.
  
  On July 1, 2024, ******************** called FWS to confirm the status of her claim, sharing the repair facility stated they submitted a claim but had not heard back.  She was informed that the repair facility had not contacted FWS to initiate her claim. ******************** contacted FWS again on July 5, 2025, to confirm the status of her claim, at which time she was informed that the repair facility still had not called in to initiate her claim.
  
  On July 15, 2024, ******************** called to confirm the status of her claim, sharing that her mechanic had made attempts to initiate the claim. She stated that, per the advisor, they had spoken with us multiple times and stated we refused to start a claim. She was advised that we had not had any calls regarding her claim since her last call on July 5. We explained that our system documents each call and notes whether it is the contract holder or the repair facility that called, and there had been no calls from the facility. ******************** advised she would get with the repair facility and disconnected the call with our analyst.  Later,******************** called and used the system prompt to request a call back. During that call back, FWS once again shared that no calls had been received from the repair facility and offered to call the repair facility directly. ******************** provided our analyst with the repair facility contact information for follow-up. 
  
  FWS contacted the repair facility,Wrench It ************************* service advisor was unavailable; however, our analyst was able to speak with the shop manager to review the vehicle concern. The shop manager stated that the vehicle might need a fuel pump repair but did not have information to start a claim. FWS advised him that the fuel pump was eligible for coverage and that we would need a repair estimate in order to review the claim. He was also informed that it was possible the claim may require an inspection once the estimate was received. Furthermore, the shop manager was informed of the documents necessary to process payment if/when a repair gets approved. He was provided with our FWS contact number to call back when ******************** returns the vehicle to the facility,and they had a repair estimate to provide.
  
  On July 19, 2024, ******************** called to confirm the status of her claim. She was informed that we had not been able to start a claim during our conversation with the repair facility on July 15 because they were missing information, and they had not followed up. ******************** asked who would be responsible for starting the claim and was advised that the repair facility would need to call with the claims information to start a claim. Later, ******************** called sharing her concerns with the current repair facility with regards to starting a claim with us. She also shared concerns over using local dealers, because they were full at the time, and she would have to wait at least a week before the vehicle could be seen.  FWS clarified the claims process and the contract coverage.
  
  FWS is prepared to assist ******************** with her vehicle claim, but we are unable to proceed until a repair facility calls with a diagnosis and repair estimate,whether ******************** chooses to proceed with Wrench it Auto or a dealership.  Should ******************** wish to start a claim,she should ask a repair facility of her choosing to contact FWS at the call back number previously provided.
  
  We hope that this matter will be resolved to Ms. ********* satisfaction as FWS values its customers. Should you have any questions, please contact me at the telephone number listed above.
  
  Sincerely,
  
  **********************************
  Paralegal
  

  

  Business response

  08/06/2024

  
  
  WRITER'S DIRECT LINE:           ************
  WRITER'S DIRECT FAX:           ************
  
  August 5, 2024
  
  Better Business Bureau
  ***************************
  *************************
  
  Re:      *************************** and ***********************
              Contract No. 69685942
              Complaint ID:  ********
  
  To Whom it May ***************** am responding to your recent letter regarding the complaint filed by ******************************* with Fidelity Warranty Services, Inc., (FWS).  I have carefully reviewed the details of Ms. ********* concerns and service contract coverage.
  
  According to our records, ******************** first contacted FWS on April 15, 2024, regarding a mechanical issue with her daughters vehicle, for which she was a cosigner.  ******************** was provided information on the contract, including the coverage level and claims process, and a sample copy of the contract was sent to her. FWS also provided information on the cancellation process, at her request.
  
  On April 17, 2024, ******************** contacted FWS again to request a sample copy of the contract and to inquire whether the throttle body was listed for coverage.  FWS re-sent the sample contract, and ******************** confirmed receipt.  She was advised that unfortunately, the throttle body is not listed for coverage under the terms of her Powertrain level contract.  Cancellation was again discussed, with ******************** advising FWS that she would discuss with her daughter how to proceed.
  
  FWS received a call from ******************** on June 18, 2024, asking to verify coverage of motor mounts and a fuel pump and for instructions on how to start a claim.  ******************** was informed that the motor mounts and fuel pump are eligible for coverage and was instructed to have the repair facility call with the technicians findings to initiate the claim.  ******************** was informed of the rental process under the terms of her contract at this time as well.
  
  On July 1, 2024, ******************** called FWS to confirm the status of her claim, sharing the repair facility stated they submitted a claim but had not heard back.  She was informed that the repair facility had not contacted FWS to initiate her claim.  ******************** contacted FWS again on July 5, 2025, to confirm the status of her claim, at which time she was informed that the repair facility still had not called in to initiate her claim.
  
  On July 15, 2024, ******************** called to confirm the status of her claim, sharing that her mechanic had made attempts to initiate the claim. She stated that, per the advisor, they had spoken with us multiple times and stated we refused to start a claim. She was advised that we had not had any calls regarding her claim since her last call on July 5. We explained that our system documents each call and notes whether it is the contract holder or the repair facility that called, and there had been no calls from the facility. ******************** advised she would get with the repair facility and disconnected the call with our analyst.  Later, ******************** called and used the system prompt to request a call back. During that call back, FWS once again shared that no calls had been received from the repair facility and offered to call the repair facility directly. ******************** provided our analyst with the repair facility contact information for follow-up. 
  
  FWS contacted the repair facility, Wrench It Auto.  Ms. ********* service advisor was unavailable; however, our analyst was able to speak with the shop manager to review the vehicle concern. The shop manager stated that the vehicle might need a fuel pump repair but did not have information to start a claim. FWS advised him that the fuel pump was eligible for coverage and that we would need a repair estimate in order to review the claim. He was also informed that it was possible the claim may require an inspection once the estimate was received. Furthermore, the shop manager was informed of the documents necessary to process payment if/when a repair gets approved. He was provided with our FWS contact number to call back when ******************** returns the vehicle to the facility, and they had a repair estimate to provide.
  
  On July 19, 2024, ******************** called to confirm the status of her claim. She was informed that we had not been able to start a claim during our conversation with the repair facility on July 15 because they were missing information, and they had not followed up. ******************** asked who would be responsible for starting the claim and was advised that the repair facility would need to call with the claims information to start a claim.  Later, ******************** called sharing her concerns with the current repair facility with regards to starting a claim with us. She also shared concerns over using local dealers, because they were full at the time, and she would have to wait at least a week before the vehicle could be seen.  FWS clarified the claims process and the contract coverage.
  
  FWS is prepared to assist ******************** with her vehicle claim, but we are unable to proceed until a repair facility calls with a diagnosis and repair estimate, whether ******************** chooses to proceed with Wrench it Auto or a dealership.  Should ******************** wish to start a claim, she should ask a repair facility of her choosing to contact FWS at the call back number previously provided.
  
  We hope that this matter will be resolved to Ms. ********* satisfaction as FWS values its customers.  Should you have any questions, please contact me at the telephone number listed above.
  
  Sincerely,
  
  **********************************
  Paralegal

  Customer response

  08/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We found that the auto repair shop was actually the problem, by not filing a claim in an appropriate timeframe. We took it elsewhere and the warranty provided coverage immediately.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I sent the form through email for cancelation for my extended warranty since I traded the truck in and no longer need the warranty and now I called fidelity to see if they had received it and I am being told it takes 2-4 weeks for cancellation to be processed. No where to they state this on their website or on the form and getting ahold of them when you work a normal job is very difficult since they only answer phones from 8am-5pm eastern time.

  

  Business response

  07/18/2024

  
  WRITER'S DIRECT LINE:              ************
  WRITER'S DIRECT FAX:               ************
  
  July 18,2024
  
  Better Business Bureau
  ***************************
  *************************
  
  RE:    ***********************
            Contract No. P00017742659
            Complaint ID No.  ********
  
  To Whom It May ***************** am responding to your letter regarding the complaint filed by *************************** against Fidelity Warranty Services, Inc. (FWS). I have carefully reviewed the details of ****************** request for cancellation of the contract.
  
  Our records indicate that ***************** service contract was canceled on July 16, 2024, with an effective date of July 6, 2024. The pro-rata refund amount of $1,992.70 will be forwarded to *************** in the upcoming days, pursuant to the provisions of her contract.
  
  We trust that this matter will be resolved to ****************** satisfaction, as FWS values her as a customer. Should you have any questions, please feel free to contact me at the telephone number listed above.
  
  Sincerely,
  

  /S
  
  **********************************
  Sr.Paralegal

  
  

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In 2019 I bought a used vehicle with a 3rd party extended warranty through this company. The salesman as well as the information brochure state that my extended warranty includes power train components such as the engine. Im not in a position to need the engine replaced on my car and the company is saying this is not covered even though all of their documentation indicates this is a covered mechanical piece.

  

  Business response

  07/18/2024

  
  WRITER'S DIRECT LINE:           ************
  WRITER'S DIRECT FAX:            ************
  
  
  July 18, 2024
  
  Better Business Bureau
  ***************************
  *************************
  
  RE:    ***************************
            Complaint ID No.  ********
  
  To Whom It May ***************** am responding to your letter regarding the complaint filed by Ms. *************************** against Fidelity Warranty Services, Inc. (FWS).
  
  Please be advised that FWS has numerous records with that name and is unable to locate ****************** contract without additional information. To locate ****************** contract, we will need her contract number,Vehicle Identification Number (VIN), and/or a copy of her retail installment agreement related to the purchase of this Vehicle.Once we obtain the necessary information, FWS will be able to investigate this matter and provide you with a thorough response.
  
  Please forward the additional information regarding this matter to my attention at the above listed address or via the facsimile number listed above. Should you have any questions, please contact me at the telephone number listed above.
  
  Sincerely,
  

  /S
  
  **********************************
  Sr. Paralegal

  
  

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased fidelity warranty gold plan with my vehicle purchase in 2020. Today I had an issue with my vehicle for the first time for warranty work. I called fidelity and asked to review coverage for my vehicle to be sure of the part that needed to be repaired will be covered prior to me making an appointment with the dealer, the representative told me yes its under suspension repair shocks/struts it will be covered. I took it Into the dealer today when they called fidelity they said it will not be covered. I immediately called fidelity again and explained the situation they said Theres two types of shock types I have the type of shock that is non coiled (strut) If you had the strut style with shock you would have had it covered. Not to mention the dealer said strut and shocks are same part in mechanical terms and it should be covered on their end. so whats the point of paying for coverage. Total scam of a business.

  

  Business response

  07/23/2024

  
  WRITERS DIRECT LINE:          **************
  WRITERS DIRECT FAX:           *************
  
  July 23, 2024 
  
  Better Business Bureau 
  *********************************************************;
  *****************************;
  
  RE:     *********************************-Contract No.: P00014074063 
             Your Case ID ********   
  
  To Whom It May Concern: 
  
  Fidelity Warranty Services, Inc. (FWS) received your letter regarding the above referenced matter.
  
  I am in the process of reviewing the information provided and will provide you with a complete response to this as soon as possible.
  
  In the meantime, if you have any questions, please do not hesitate to contact me at the telephone number listed above.
  
  Sincerely,
  

  /S
  
  **********************************
  Sr. Paralegal

  
  

  

  Business response

  07/24/2024

  WRITER'S DIRECT LINE:   ************
  WRITER'S DIRECT FAX:    ************
  

  July 24, 2024
  
  Better Business Bureau
  ***************************
  *************************
  
  RE:     *********************************-Contract No.: P00014074063
             Your Case ID ********  
  
  To Whom It May ***************** am responding to your recent letter regarding the claim filed by ************************************* with Fidelity Warranty Services, Inc. (FWS). I have carefully reviewed the details of ********************** claim and vehicle service contract coverage.
  
  ********************** claim was reported to FWS on July 1, 2024, regarding an issue with the suspension in her vehicle. ******************* called FWS to request information on how to file a claim. At the time,she asked the claims analyst whether the vehicles struts were eligible for coverage.She was advised by the claims analyst that struts could be eligible for coverage. The claims analyst recommended that ******************** take her vehicle to a repair facility for a proper diagnosis and to have the repair facility contact FWS prior to performing any repairs.
  
  On July 9, 2024, the repair facility contacted FWS to report that they had found a left front shock absorber leaking in ********************** vehicle and requested authorization for the replacement of both front shock absorbers. The repair facility was informed that ********************** Gold Coverage Plan covers struts, and not shocks; therefore,the claim for shocks was denied.
  
  Please refer to the terms of ********************* contract, which specifically state:
  
  EXCLUSIONS FROM COVERAGE: THIS SERVICE CONTRACT WILL NOT PAY OR REIMBURSE YOU FOR:
  
  14. UNDER POWERTRAIN AND GOLD COVERAGES, ANY PART THAT IS NOT SPECIFICALLY LISTED AS COVERED UNDER THE COVERAGE SELECTED
  
  Gold Coverage Plan
  (Includes POWERTRAIN Coverage Plan plus the following additional parts)
  
  FRONT/REAR SUSPENSION:  Upper and lower control arms, shafts, and bushings; upper and lower ball joints; struts; wheel bearings/hubs;spindle/steering knuckle and spindle support, coil, and leaf springs, seats and bushings, leaf spring shackles; track bars, links and bushings; electronic level control components including pump, accumulator, lines, bags; stabilizer bar, links and bushings; kingpin; torsion bar, mounts and bushings; tension rods/radius arm.
  
  Please note that shock absorbers,or shocks, and struts, although similar in design, perform different functions. The struts support the vehicles weight and contain coil springs. The shocks do not support vehicle weight and do not have coil springs attached.Upon receipt of ********************** complaint, it was confirmed that the repair facility requested replacement of the shocks, which are not listed for coverage under the terms of the contract:
  

  Gold Coverage Plan
  (Includes POWERTRAIN Coverage Plan plus the following additional parts)
  
  FRONT/REAR SUSPENSION:  Upper and lower control arms, shafts, and bushings; upper and lower ball joints; struts; wheel bearings/hubs;spindle/steering knuckle and spindle support, coil, and leaf springs et al
  
  On July 9, 2024, ******************** was informed that the shocks are not covered under the terms and conditions of her contract. Therefore, the claim will remain denied.
  
  We trust that this has answered any questions that ******************** may have regarding this matter. Should she have any additional information she would like us to consider or have any further questions, she should not hesitate to contact me at the telephone number listed above.
  
  Sincerely,
  

  /S
  
  *********************************
  Sr. Paralegal
  

  
  

  

  Business response

  07/26/2024

  
  

  WRITER'S DIRECT LINE:   ************
  WRITER'S DIRECT FAX:    ************
  

  July 24, 2024
  
  Better Business Bureau
  ***************************
  *************************
  
  RE:     *********************************-Contract No.: P00014074063
             Your Case ID ********  
  
  To Whom It May ***************** am responding to your recent letter regarding the claim filed by ************************************* with Fidelity Warranty Services, Inc. (FWS). I have carefully reviewed the details of ********************** claim and vehicle service contract coverage.
  
  ********************** claim was reported to FWS on July 1, 2024, regarding an issue with the suspension in her vehicle. ******************** called FWS to request information on how to file a claim. At the time, she asked the claims analyst whether the vehicles struts were eligible for coverage. She was advised by the claims analyst that struts could be eligible for coverage. The claims analyst recommended that ******************** take her vehicle to a repair facility for a proper diagnosis and to have the repair facility contact FWS prior to performing any repairs.
  
  On July 9, 2024, the repair facility contacted FWS to report that they had found a left front shock absorber leaking in ********************** vehicle and requested authorization for the replacement of both front shock absorbers. The repair facility was informed that ********************** Gold Coverage Plan covers struts, and not shocks; therefore, the claim for shocks was denied.
  
  Please refer to the terms of ********************** contract, which specifically state:
  
  EXCLUSIONS FROM COVERAGE: THIS SERVICE CONTRACT WILL NOT PAY OR REIMBURSE YOU FOR:
  
  14. UNDER POWERTRAIN AND GOLD COVERAGES, ANY PART THAT IS NOT SPECIFICALLY LISTED AS COVERED UNDER THE COVERAGE SELECTED
  
  Gold Coverage Plan
  (Includes POWERTRAIN Coverage Plan plus the following additional parts)
  
  FRONT/REAR SUSPENSION:  Upper and lower control arms, shafts, and bushings; upper and lower ball joints; struts; wheel bearings/hubs; spindle/steering knuckle and spindle support, coil, and leaf springs, seats and bushings, leaf spring shackles; track bars, links and bushings; electronic level control components including pump, accumulator, lines, bags; stabilizer bar, links and bushings; kingpin; torsion bar, mounts and bushings; tension rods/radius arm.
  
  Please note that shock absorbers, or shocks, and struts, although similar in design, perform different functions. The struts support the vehicles weight and contain coil springs. The shocks do not support vehicle weight and do not have coil springs attached. Upon receipt of ********************** complaint, it was confirmed that the repair facility requested replacement of the shocks, which are not listed for coverage under the terms of the contract:
  

  Gold Coverage Plan
  (Includes POWERTRAIN Coverage Plan plus the following additional parts)
  
  FRONT/REAR SUSPENSION:  Upper and lower control arms, shafts, and bushings; upper and lower ball joints; struts; wheel bearings/hubs; spindle/steering knuckle and spindle support, coil, and leaf springs et al
  
  On July 9, 2024, ******************** was informed that the shocks are not covered under the terms and conditions of her contract. Therefore, the claim will remain denied.
  
  We trust that this has answered any questions that ******************** may have regarding this matter. Should she have any additional information she would like us to consider or have any further questions, she should not hesitate to contact me at the telephone number listed above.
  
  Sincerely,
  

  /S
  
  **********************************
  Sr. Paralegal
  

• Initial Complaint

  06/26/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I no longer have the vehicle that I purchased this service warranty for. I followed the instructions set forth from Fidelity Warranty Services and emailed them a copy of the odometer disclosure and paid in full letter. This company claims that they have never received this. I do believe they are scamming me out of the money that they owe me for the unused portion of the warranty. I submitted the necessary documents 05/16/24.

  

  Business response

  07/01/2024

  WRITER'S DIRECT LINE:           ************
  WRITER'S DIRECT FAX:            ************
  
  June 27, 2024
  
  Better Business Bureau
  ****************************************************************************************************************
  
  RE:      *********************************
              Contract No. P00023924468
              Complaint ID: ********
  
  To Whom It May ***************** am responding to the complaint filed by ************************************* regarding his request to cancel the above-referenced contract with Fidelity Warranty Services, Inc. (FWS). We apologize for any issues ********************** encountered while attempting to cancel his contract.
  
  Pursuant to the cancellation process, the dealership or FWS is ultimately responsible for forwarding the funds directly to the lienholder, if applicable.  If the lien has been satisfied, or there is no lien, they would then return the funds directly to the contract holder.
  
  FWS is willing to assist ********************** with the cancellation of his contract.  For us to process the cancellation, we will need: (1) a statement from ********************** lienholder indicating that no credit was ever received from the dealership, and (2) a cancellation form which will need to be completed by ********************** to process the cancellation. Once this information is received, we will process the cancellation. which will be effective on the date in which the cancellation request was originally made and issue the refund to the lienholder pursuant to the terms of the contract. If the lien has been satisfied or there is no lien, the refund will be issued to ********************** directly.
  
  Should you have any questions, please feel free to contact me at the telephone number listed above.
  
  Sincerely,
  

  /S
  
  **********************************
  Sr.Paralegal

  Customer response

  07/11/2024

   
  Complaint: 21907580
  
  I am rejecting this response because: I faxed the necessary documents but have heard nothing in return. I attempted to call the number provided and left a voicemail. I have heard nothing back.
  
  Sincerely,
  
  *********************************

  Customer response

  07/15/2024

  Greetings, thank you for your reply. I have not heard from the business, but I did receive a check in the mail Friday. Waiting for funds to clear my bank. Thank you.

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  6/18/24 I took my 2022 Dodge Ram to the dealership for a ticking noise. It was diagnosed that both manifolds are cracked. I purchased an extended ******* mile warranty at the dealership when buying the truck and they denied my claim on 6/24/24 because I change my engine filter to a different kind and it's not a manufacturer defect. My truck is 2 years old and i put 65k miles on it in those 2 years. If you search the internet for Dodge Ram Cracked Manifolds you will find hundreds of sites that prove this is a manufacturer defect. The repair is ******* dollars plus the rental car I have had for a week now.

  

  Business response

  07/08/2024

  Fidelity Warranty Services, Inc.(FWS) received your letter regarding the above referenced matter.
  
  I am in the process of reviewing the information provided and will provide you with a complete response to this as soon as possible.
  
  In the meantime, if you have any questions, please do not hesitate to contact me.
  
  Sincerely,
  
  **********************************
  Sr. Paralegal

  Customer response

  07/10/2024

   
  Complaint: 21895614
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

  Customer response

  07/11/2024

  I'm not sure why your closing this out when the last response from Fidelity is they are looking into the matter and to give them time. Can you please reopen this? Thank you 

  

  Business response

  07/11/2024

  WRITER'S DIRECT LINE:            ************
  WRITER'S DIRECT FAX:             ************
  
  July 11, 2024
  
  Better Business Bureau
  ******************************************************************************************
  
  RE:      *******************
             Contract No. P00023325084
             Your File No. 21895614
  
  To Whom it May ***************** am responding to your recent letter regarding the claim filed by *********************** with Fidelity Warranty Services, Inc. (FWS). I have carefully reviewed the details of Mr. ****** claim and service contract coverage.
  
  **************** claim was first reported to FWS on June 20,2024, with a complaint of a ticking sound in the motor that occurred when the motor was cool, and ceased once the motor was warm. The repair facility noted that both the driver and passenger side exhaust manifolds were cracked.  An inspection was scheduled to verify the diagnosis.
  
  The inspection report was returned on June 21, 2024,indicating that the technician had demonstrated an exhaust leak present on both sides near the driver and passenger exhaust manifolds. The technician believed the exhaust manifolds were cracked but was unable to isolate them due to the exhaust heat ******* that were still installed. It was determined that additional teardown would be needed to confirm the cause of failure and the source of the exhaust leak. The inspector also noted that the vehicle had wheels two sizes larger than the original equipment manufacturer (OEM) wheels, a 4-inch lift installed to the front and rear, an aftermarket air intake assembly,aftermarket running boards, and aftermarket wiring in the engine bay. Upon receipt of the inspection report, FWS initially denied the exhaust manifold repairs due to the vehicle having after-market modifications, given that the service contract specifically states:
  
  This service contract will not pay or reimburse you for:
  
  On June 24, 2024, the repair facility reported an additional concern with Mr. ****** starter. FWS received the starter estimate and scheduled the vehicle for an inspection. Shortly after, ************** called FWS regarding the denial of his exhaust manifold claim. FWS reviewed the inspection report and the above referenced exclusion with **************. ************** expressed his dissatisfaction and requested to cancel his contract. According to our records, Mr. ****** contract was cancelled on June 24,2024, and FWS subsequently denied the starter claim accordingly.
  
  However, despite Mr. ****** cancellation of the service contract, FWS is willing to reconsider **************** claim if further inspection reveals that that the manifold repair would have been covered under the terms of the contract, had he not cancelled. In order to proceed with the claim,************** would need to provide the repair facility with tear down authorization needed in order to inspect the vehicle and complete its diagnosis.   Please note that ************** will be responsible for any tear down costs associated with the inspection, should the claim ultimately be denied, pursuant to the terms of the service contract.
  
  Please refer to the section of the contract titled How to Make a Claim:
  
  HOW TO MAKE A CLAIM: WHEN REPAIRS ARE REQUIRED, IF POSSIBLE,RETURN YOUR VEHICLE TO YOUR SELLING DEALER. IF YOU CANNOT RETURN YOUR VEHICLE TO YOUR SELLING DEALER, YOU MUST TELEPHONE FWS AT ************** DURING
  
  NORMAL WORKING HOURS TO RECEIVE INSTRUCTIONS. IF YOU DO NOT FOLLOW OUR INSTRUCTIONS, WE ARE NOT OBLIGATED TO REIMBURSE YOU FOR THE COST OF ANY REPAIRS. AUTHORIZATION MUST BE OBTAINED FROM FWS PRIOR TO HAVING YOUR VEHICLE REPAIRED. WE RESERVE THE RIGHT TO INSPECT ANY VEHICLE BEFORE AUTHORIZATION OF ANY REPAIRS. IN ORDER TO MAKE A CLAIM UNDER THIS SERVICE CONTRACT YOU MUST:
  
  1. PROVIDE TEARDOWN AUTHORIZATION WHEN REQUESTED BY FWS, SO THAT THE REPAIR FACILITY CAN PROVIDE AN ACCURATE DIAGNOSIS AND ESTIMATE OF REPAIRS.WE ARE NOT OBLIGATED TO REIMBURSE YOU FOR TEARDOWN COSTS IN THE EVENT THE REPAIRS ARE NOT COVERED UNDER THE PROVISIONS OF THIS SERVICE CONTRACT;
  2. IN THE EVENT OF AN EMERGENCY SITUATION THAT OCCURS AND FWS CANNOT BE REACHED, YOU CAN PROCEED WITH REPAIRS, BUT PAYMENT WILL BE IN ACCORDANCE WITH THE OTHER PROVISIONS OF THIS SERVICE CONTRACT;
  3. SUBMIT A CLAIM FOR REIMBURSEMENT TO FWS, ALONG WITH ALL REQUIRED DOCUMENTS, WITHIN THIRTY (30) DAYS OF AUTHORIZATION OR REPAIR;
  4. RETAIN ALL REPLACED PARTS UNTIL YOUR CLAIM IS SETTLED, AS YOU MAY BE REQUIRED TO SUBMIT THESE PARTS FOR INSPECTION.
  
  FAILURE TO COMPLY WITH THE RESPONSIBILITIES OUTLINED HEREIN MAY RESULT IN THE DENIAL OF YOUR CLAIM. IF YOU HAVE ANY QUESTIONS WHICH CANNOT BE ANSWERED BY YOUR SELLING DEALER, PLEASE CONTACT FWS.
  
  Should ************* wish to proceed with the claim, he may have the repair facility contact ***************************** at ************ directly to schedule the inspection, and a final decision will be made by FWS regarding this matter.
  
  Should you have any questions regarding this matter, please contact me at the telephone number listed above.
  
  Sincerely,
  
  **********************************
  Sr. Paralegal
  

  Customer response

  07/12/2024

   
  Complaint: 21895614
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

  Attached is the email with the written response from the warranty company saying this is not a manufacturers defect and is declined due to after market parts. I did cancel my warranty after that email since they would use this excuse for anything that might come up. Also please search dodge ram cracked manifolds and see the hundreds of articles about this issue and then tell me its  not a manufacturer defect. I even called the warranty company and the representative said it is denied because of a aftermarket air filter. At no time has anyone reached out to me saying I would have pay for tear down to determine the cause. I have given all information to my lawyer and will be taking this to small claims court. The demand notice should be there next week. 

   

• Initial Complaint

  06/16/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased this extended warranty at the time of purchase when buying my car. Recently had to use the warranty when I noticed an issue with the car. Took the car to my local dealership to have the issue diagnosed. Upon the dealership inspecting, they found the issue and quoted the fix. I presented my warranty information to the dealership and had them communicate with Fidelity. Fidelity informed the dealership that they would need to send an inspector to inspect the car before approving a fix, after their inspection, they diagnosed the problem to be something completely different and only approved what they thought would fix the issue and declined the dealers diagnosis. Long story short, the issue was not fixed and I had to take the car back again. The issue arose when I was told that I needed to bring the car back again and leave it to have it inspected by Fidelity once again. In need of transportation while the car was there, I had to grab a loaner from the dealership for 3 days which cost me $133. I filed for reimbursement being that my coverage offers rental reimbursement but havent been able to get a reimbursement. I sent over the requested information twice and still have not heard anything from Fidelity regarding a decision. Had they listened to the dealer and approved what they diagnosed the issue to be, then this could have been avoided and I wouldve never had to spend money for a loaner. I would like answers on why I havent heard from anyone, or why Im not being reimbursed.

  

  Business response

  06/27/2024

  WRITER'S DIRECT LINE:     ************
  WRITER'S DIRECT FAX:      ************
  
  June 27,2024
  
  Better Business Bureau
  ************************************************************************************************************
  
  RE:   *********************-Contract No. A07230056038
           Complaint ID: ********
  
  To Whom It May ***************** am responding to your letter regarding the recent claim filed by ************************* with Fidelity Warranty Services, Inc. (FWS). I have carefully reviewed the details of Mr.******* claim and vehicle service contract coverage.
  
  **************** contacted FWS on June 3, 2024, to request information on how to submit for rental reimbursement. At the time, he indicated that the repair facility had provided him with a loaner for the initial repair in May,but that he had to pay for a few days of rental out of pocket. Our analyst asked **************** to forward the rental documentation to FWS for review. Upon receipt of the rental documentation, it was discovered that the documentation was not finalized, and specifically, did not indicate that the vehicle had been returned. Our system indicated that three days of rental was initially approved to the repair facility. On May 16, 2024, FWS approved one additional day, for a total of four days of rental coverage.  **************** was asked to provide the final rental invoice and proof of payment for review. The claim analyst confirmed Mr.******* mailing address and discussed the reimbursement process once the necessary documents are obtained.
  
  On June 4, 2024, **************** provided FWS with documentation regarding the rental. However, the documentation provided was incomplete and we advised **************** that we would need the complete rental agreement, showing when the vehicle was returned, and proof of payment. On June 6, 2024, an FWS claims analyst spoke with the service advisor who stated that they would send us the necessary rental documents.
  
  On June 18, 2024, the repair facility contacted FWS regarding the rental reimbursement for Mr. ******* rental. However, we have yet to receive the rental agreement confirming the relevant rental dates. The repair facility advised that they would submit the necessary documents but have not yet done so.
  
  Once we receive the required documentation, FWS will process the reimbursement pursuant to the terms of the contract. We trust that this has answered any questions that **************** has regarding this matter. Should *************** have any additional questions, he may contact me at the telephone number listed above.
  
  Sincerely,

  /S
  
  **********************************
  Sr. Paralegal

  Customer response

  06/28/2024

   
  Complaint: 21858824
  
  I am rejecting this response because: I provided the specialist that I worked with at Fidelity ************** With all of the documentation that was given to me by the dealership which was the final invoice, and rental agreement. It indicates the date of pickup and return, and clearly states on the document (3 day rental) and shows the cost. Proof of payment from my bank was also provided which matches the amount on the invoice. The dealer was not able to provide anything else other than that information.
  

  Why is all of the additional information being requested when I have provided all of the documents that the dealership provided to me? If you need to verify additional information, why not contact the dealership to obtain that information? You have all of their contact information.

  Furthermore, I never would have had to take a loaner vehicle a second time had this issue been diagnosed correctly by Fidelitys inspector the first time around, instead, their fix didnt fix the issue, which caused me to have to go right back to the dealership to have the issue addressed again! The dealership told them exactly what was needed, but they declined to go with the dealers diagnosis to save a few bucks, which in the end cost them even more!
  

  I feel this is just a way for Fidelity to get out of paying a claim. Typical warranty companies tactics!
  
  Sincerely,
  
  *********************

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