Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello this is related to credit card that took place on Oct 27th and Oct 28th There was tons of charges declined related to card ****************.I'm requesting the money to be returned or legal action will be taken starting next week The ones that were approved and declined charges coming form SegPay. As per checking with my bank NO 3DS secure codes were sent to my phone number or email address on file. Nor do I own any accounts with ******, you, or anyone else. Two are from ****** going to Segpay in GBP and the rest are in United States dollars going to Segpay. 10/28/2024 ***** GPB APPROVED from PAYPAL/SEGPAY 10/28/2024 ****** GBP APPROVED from ******/SEGPAY 10/28/2024134.25 (USD) APPROVED 10/30/202428.60 (USD)DECLINED 10/29/20244180.05 (USD) DECLINED 10/29/20244.07 (USD) DECLINED 10/29/20245000.00 (USD) DECLINED 10/29/2024****** (USD)DECLINED 10/29/2024****** (USD)DECLINED 10/29/2024****** (USD)DECLINED 10/29/2024****** (USD)DECLINED 10/28/202427.16 (USD)DECLINED 10/28/202428.70 (USD)DECLINED 10/28/202428.70 (USD)DECLINED Requesting Segpay to block my payment data from being used, and returning all taken monies or legal action will be taken.Thank you.

  

  Business Response

  Date: 11/08/2024

  Hi ******,

  The webmaster has resolved your concerns with the charges on your credit cards. Take a look at you three credit cards ending in 0928, 3360, and 5306. You will see the refunds that were processed. There are three purchase id's that will not be refunded due to the 3DS authentication that successfully processed prior to each purchase. Our self-service website is at cs.segpay.com. There you can locate all of the charges that you are referencing. Let me know if you have any additional questions.

  Thank you,

  *******

  Segpay **************** Manager

• Initial Complaint

  Date:10/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried calling to cancel, Ive sent emails, they will not allow you to cancel the $4.99 a month fee they charge for an account that was closed years ago. I finally canceled my card and removed all my account information from my ****** account to stop them from withdrawing from my account.

  

  Business Response

  Date: 10/28/2024

  Hi ******,

  You have the ability to cancel in several different ways, and you chose via email. I have attached the screenshot of your request initiated in our system. If you previously canceled provide me with the confirmation email and I will backdate all of your transactions to issue the credits. I await that information so I can resolve your issue in a timely manner.

  Thank you,

  *******

  Segpay **************** Manager

  Customer Answer

  Date: 11/08/2024

  Here are the previous requests to cancel. 

• Initial Complaint

  Date:10/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, had some fraudulent charges made using my card to segpay and upon contacting them when this happend i was told it was for an adult website or something in that sort. I let them know it was not me who made the charges and that they were made fraudulently. Was then told a request for a refund was going to be sent to the website master of where they charges were made and that i would hear back in *********************************** stating no refund would be givem because they state i made the transactions and that I didn want to provide them with the card info which is completely false. Why wouldnt i want to give them the card compromised number? It doesnt make any sense. When asking for proof that i made the transactions they have plain out ignored me and given no explanation. They have been soo shady and dismissive about the whole situation and its really frustrating. $500 was taken from me and they are not doing anything to help me recover them. I have been trying to get them to help me but have been given the runaround or just plained ignored. Please help!! Crd number- 429544/1857

  

  Business Response

  Date: 10/11/2024

  Hi *****,

  I would like to remind you of the several communications that you have had with my team at Segpay over the last 3 days. Your first communication was with the call center via chat on October 8th at which time you were informed that your concern would be escalated to fraud and the Webmaster. On the same day you were contacted by the Webmaster where they informed you of several requests for your identification but you refused, but they told you of the token usage. Your ticket was then assigned to ****** in fraud where you requested a refund again and informed us that you are copying the "detective overseeing this issue". I would request that you provide the police report that was filed based on your issue. 

  You requested proof showing the purchase was made by you. Please see the attached authentication that was received to prove to your bank that you are the cardholder approving the charge. The details also show the ** address used during logins. The webmaster has also provided us with the private messages and chats between you and other users. This information shows the texts, wink, and tips that were made. If you would like for me to provide that proof in this forum I can, but for your privacy I recommend you communicate with our fraud department.  

  I would ask again that the detective provide us with the formal fraud claim that was filed with his precinct. We will also provide all of these details to your bank when requested. Let me know how you would like to proceed.

  Thank you,

  *******

  Segpay **************** Manager

  Customer Answer

  Date: 10/17/2024

   
  Complaint: 22406419
  
  I am rejecting this response because: Hello, 
    Im glad you brought this up because I have asked numerous times about it and for clarification because the following that your stating is not true, On the same day you were contacted by the Webmaster where they informed you of several requests for your identification but you refused, but they told you of the token usage.. When did they contact me asking for this information? Please provide an email or proof of this interaction because no such thing happened and I have brought this up letting you guys know but clearly being ignored. My identification was never requested and never talked about such tokens or whatever. I dont even know what you guys retailed in until contacting you guys about this charges so please send me a copy of that chat or emails coming from my email, ******************** because dont remember such conversation and doesnt make sense why i wouldnt provide my info if I wanted to recover my money? Doesnt make sense to me so hopefully you can provide me with that conversation coming from my email. Thank you.
  
  In reponde to, I would request that you provide the police report that was filed based on your issue. I have also emailed it to your fraud department, your customer service department and etc numerous times since being requested on 10/12/2024 and to no surprise, no response yet. Can you elaborate on why? 
  
  In response to, You requested proof showing the purchase was made by you. Please see the attached authentication that was received to prove to your bank that you are the cardholder approving the charge. The details also show the ** address used during logins. The webmaster has also provided us with the private messages and chats between you and other users. This information shows the texts, wink, and tips that were made. If you would like for me to provide that proof in this forum I can, but for your privacy I recommend you communicate with our fraud department. This part quite confused me because you should know that what you sent over is actually proving my point even further that i didnt make those charges. That is not my ** address. Also, my phone carrier is Tmobile not AT&T. That alone should be more than enough proof that someone else that IS NOT ME made those charges fraudulently. 
  
  Finally in reponse to, I would ask again that the detective provide us with the formal fraud claim that was filed with his precinct. We will also provide all of these details to your bank when requested. Let me know how you would like to proceed. Again, I have already sent over the police report filed in regard to this. I want to point out there were 6 charges total that were made using my card 3 using ur service segpay and 3 using epooh or something like that. Epoch upon sending them the police report refunded me the funds right away AND apologized. Hopefully now that Ive explained everything clearly and in order, segpay can understand more clearly now and refund me my money for those fraud charges asap. Btw, my bank when canceling my card asked me ti get in contact with the merchant and ask then to reverse the charges since they were made fraudulently before submitting any type of claim with them so that what im trying to do here. Ive provided more than enough proof and you have also showing someone else doing those charges. Please reverse/refund those 3 transactions back to me asap. 
  
  
  Thank you
  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 10/17/2024

  Sorry forgot to include the copy of the police report. 

  

  Business Response

  Date: 10/21/2024

  Hi *****,

  I understand our fraud team has reached out to you with a resolution. There is no need for me to provide any attachments in this communication. Let me know if you need any additional assistance from me. 

  Thank you,

  Raphael 

  Segpay **************** Manager

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Segpay.com has charged me two ***** charges that were not authorized and an original charge of 9.99 which was potentially authorized to my ****** at ********************* I am seeking a refund of these other two charges, it is as though a subscription rolled over that was never used or intended. Please assist in reversing these charges! Apparently the second of these two charges created a returned check fee at my bank in the amount of $29 which I now have to work out separately with the the bank for.

  

  Business Response

  Date: 09/06/2024

  Hi *****,

  In order to verify the charges go to cs.segpay.com, there you can communicate the concerns to our customer service team. There are two different websites that you currently subscribe to. Please go online verify the information and reach out to us for next steps. Let me know if you need any additional assistance.

  Thank you,

  *******

  SegPay **************** Manager

• Initial Complaint

  Date:08/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have realized that segpay has been charging my **** for the past 16 months without my authorization. It is a charge that occurred every month starting back in February 2023. **** has cancelled my card and has mentioned I'm not the first ****** to have unwanted charges from this ***************** My **** is Canadian and these monthly charges were in US dollars. It was for $19.99 USD which converts to approx $28.50 canadian each month. Multiplied by 16 months = $456.00 Canadian

  

  Business Response

  Date: 08/28/2024

  Hi ***,

  Thank you for providing me with the first six (******) and the last four (7012) of the credit card charged. As I briefly explained the initial sign up was 3DS authenticated with your bank successfully. Meaning the member had the ability to verify enough of your information to obtain a membership, that was recurring. We have also been able to locate additional accounts from the same IP address, email address, name, and username indicating a pattern of purchasing going back as far as 2022. We will provide the information to your bank when contacted to assist you with narrowing down the person that has made these purchases. Let me know if you need any additional details. The websites have been informed as well and will provide any information that they have on the subscriber.

  Thank you,

  *******

  SegPay **************** Manager

  Customer Answer

  Date: 08/29/2024

   
  Complaint: 22202550
  
  I am rejecting this response because:
  
  Your own website says checks block spam subscribers and ensure safe reliable payments. By verifying payments and flagging anything unusual, we protect small businesses and subscribers at the same time.

  In your own response to me you have clearly indicated that you did not have my actual name or email address as part of your 3-d verification and that this same  verified account was able to create multiple accounts using the same email, name, IP and username with different billing accounts and *********************** checks couldnt find this?
  
  As far as I see segpay and segpay alone has been billing my account with fraudulent charges monthly.

  While segpay maybe has been facilitating fraud for this individual/group since 2022.
  I am only concerned about the fraud segpay has billed on my card since March *************************************************** *****/month USD without proper verification.

  I specifically request segpay reverse the fraudulent transactions that you have withdrawn my account totalling 18mo x ***** = $359.82 USD as soon as possible.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/03/2024

  Hi ***,

  You are correct that the account did not have your name, but the verification portion with ***** has the correct details. Our fraud team has the various accounts that were signed up for and will provide these details to **** once requested by supplying all of the specifics that we have available. I look forward to assisting you and **** with claim.

  Thank you,

  *******

  SegPay **************** Manager

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22202550
  
  I am rejecting this response because: you admittedly charged my **** without cross referencing my name and other such important information. this is extremely unprofessional as a business. i am unconcerned as to what service you provide and/or weather you can or cant retrieve the money at your end. I am very surprised Segpay wishes to dismiss this fraudulant activity and has the tenacity to imply that you have done everything correct and too bad for me? why should i be at a loss? i don't even know what segpay is?? i will continue my arguments and be contacting the authorities at minimum to report fraud. i also will proceed in ****** reviews in hopes to ****** segpays business. i wish segpay could put yourself in my situation and realize how ridiculous this is. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a $30 subscription for website that I want to cancel. Segpay charged 3 payments to my card: 1 is the $30 payment, 2 is a $20 payment I know nothing about, and 3 is a $120 payment I also did not concent to. Looking for a full refund on payments 2 and 3 and a cancellation of the subscription.

  

  Business Response

  Date: 04/17/2024

  Hello ****,

  The two additional subscriptions were canceled and the refund issued. Please allow 5 to 7 business days for the funds to deposit back to your account. I also see that you canceled the membership for the original website with access open until 5/17/2024. Let me know if you need any additional assistance.

  Thank you,

  *******-SegPay **************** Manager

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a charge for $14.99 from segpay on March 29th- I have not bought anything from a site that uses segpay and definitely not for that amount. I would like a refund as I never approved a charge for this amount from this company.

  

  Business Response

  Date: 04/01/2024

  Hello *****,

  This is an annual charge for the website **********.com. Please go to our self-service website at cs.segpay.com. There you can see the details of the charges since 2022. You will have the ability to communicate with our customer service representatives. If this is something that you have not signed up for indicate that this is considered fraud, and the agent will block all of your details to ensure no future billing for any of the websites we bill for. I hope this assists you with your concern.

  Thank you,

  Raphael                                                                                                                                                                                                                                                                                SegPay **************** Manager

• Initial Complaint

  Date:02/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/31/24 3 transactions occurred; $29.99, $29.99, and $19.99 none of which I approved or even know what they are for. I have tried to research more on the transactions to end up with no information on what or when purchases were made for. I have no subscriptions linked to my account. The only thing I am finding is how this company charges folks for unauthorized charges. How did you even get my information? I am feeling very vulnerable and taken advantage of. I would like my refund and never to be charged again.

  

  Business Response

  Date: 02/06/2024

  Hi *****,

  I understand feeling vulnerable after having your information compromised. During your research did you also find the communication options? In order to expeditiously resolve your issue reach out to us at cs.segpay.com. There we can ensure that whoever provided your payment details will never be able to use them again on our platform. Make sure that you inform the agent that this is fraud, once they locate these charges they will take care of the rest. By doing this you can rest assure that we will lock all of your credentials down so that they will not be used with us. I hope this helps.

  Thank you,

  *******

  SegPay **************** Manager

• Initial Complaint

  Date:01/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company took $39.99 out of my checking account and they won't give it back I didn't approve this I don't know who this company is.

  

  Business Response

  Date: 01/29/2024

  Hello *******/*****,

  This is concerning the PayPal dispute that you initiated. Please login to your account to view the proof of usage and the reasoning that the funds were not returned. Are you stating that the three transactions for websites dirtyzone.com, www.xvideos-cams.com, and bongacams.com are fraudulent? Let me know as soon as possible so that I can initiate our fraud blocks for your information. 

  Thank you,

  Raphael                                                                                                                                                                                                                                                                                                                                                                                SegPay **************** Manager

• Initial Complaint

  Date:01/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting charged ***** every month on the 18th for the past 4 months and don't know why because I have not set up any subscription to any website. So please cancel this and refund all of my money.

  

  Business Response

  Date: 01/15/2024

  Hi *******,

  This has been taken care of, you will not have to worry about any future billing from us, as your information is blocked in our system. The funds will return to your account in 5 to 7 business days. In the future the fastest and most effective way to resolve this is to communicate with us directly.

  Thank you,

  Raphael                                                                                                                                                                                                                                                                                                                                                                                Segpay **************** Manager