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Complaint Details
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Initial Complaint
04/17/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Bought a $30 subscription for website that I want to cancel. Segpay charged 3 payments to my card: 1 is the $30 payment, 2 is a $20 payment I know nothing about, and 3 is a $120 payment I also did not concent to. Looking for a full refund on payments 2 and 3 and a cancellation of the subscription.
Business response
04/17/2024
Hello ****,
The two additional subscriptions were canceled and the refund issued. Please allow 5 to 7 business days for the funds to deposit back to your account. I also see that you canceled the membership for the original website with access open until 5/17/2024. Let me know if you need any additional assistance.
Thank you,
*******-SegPay **************** Manager
Initial Complaint
04/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received a charge for $14.99 from segpay on March 29th- I have not bought anything from a site that uses segpay and definitely not for that amount. I would like a refund as I never approved a charge for this amount from this company.Business response
04/01/2024
Hello *****,
This is an annual charge for the website **********.com. Please go to our self-service website at cs.segpay.com. There you can see the details of the charges since 2022. You will have the ability to communicate with our customer service representatives. If this is something that you have not signed up for indicate that this is considered fraud, and the agent will block all of your details to ensure no future billing for any of the websites we bill for. I hope this assists you with your concern.
Thank you,
Raphael SegPay **************** Manager
Initial Complaint
02/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
1/31/24 3 transactions occurred; $29.99, $29.99, and $19.99 none of which I approved or even know what they are for. I have tried to research more on the transactions to end up with no information on what or when purchases were made for. I have no subscriptions linked to my account. The only thing I am finding is how this company charges folks for unauthorized charges. How did you even get my information? I am feeling very vulnerable and taken advantage of. I would like my refund and never to be charged again.Business response
02/06/2024
Hi *****,
I understand feeling vulnerable after having your information compromised. During your research did you also find the communication options? In order to expeditiously resolve your issue reach out to us at cs.segpay.com. There we can ensure that whoever provided your payment details will never be able to use them again on our platform. Make sure that you inform the agent that this is fraud, once they locate these charges they will take care of the rest. By doing this you can rest assure that we will lock all of your credentials down so that they will not be used with us. I hope this helps.
Thank you,
*******
SegPay **************** Manager
Initial Complaint
01/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company took $39.99 out of my checking account and they won't give it back I didn't approve this I don't know who this company is.Business response
01/29/2024
Hello *******/*****,
This is concerning the PayPal dispute that you initiated. Please login to your account to view the proof of usage and the reasoning that the funds were not returned. Are you stating that the three transactions for websites dirtyzone.com, www.xvideos-cams.com, and bongacams.com are fraudulent? Let me know as soon as possible so that I can initiate our fraud blocks for your information.
Thank you,
Raphael SegPay **************** Manager
Initial Complaint
01/14/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I have been getting charged ***** every month on the 18th for the past 4 months and don't know why because I have not set up any subscription to any website. So please cancel this and refund all of my money.Business response
01/15/2024
Hi *******,
This has been taken care of, you will not have to worry about any future billing from us, as your information is blocked in our system. The funds will return to your account in 5 to 7 business days. In the future the fastest and most effective way to resolve this is to communicate with us directly.
Thank you,
Raphael Segpay **************** Manager
Initial Complaint
11/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I got on my paypal account and saw 5 charges from segpay for a total of $703.99 dont know how this happened or why ive contacted paypal which are the ones that paid and now there investigating because I never used this site and dont know what its for I live on a disability payment and this amount is almost what I get paid monthly this is totally outrageous as they abuse us seniors I need help with this thank you ??Business response
11/30/2023
Hi ******,
These charges are for your token usage on the website flirtingneighbors.com, that Segpay does the billing for. We have also received your PayPal dispute and provided them with some of the proof from your usage along with the profile picture that you uploaded. If you would like detailed information on the token purchases you can go to cs.segpay.com. Also, for additional support you can email the website directly at *****************************. I will make sure to respond to your inquiries at PayPal as well and provide any additional supporting documentation if necessary. Let me know if you need any additional assistance.
Thank you,
*******-Segpay **************** Manager
Initial Complaint
11/20/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
This dispute is concerning **** account fees which are annual. My contract shows a $500.00 **** credit card processing annual fee. I have requested that an invoice be provided . No invoice was provided . The company returned the $500. fees they subtracted from my **** merchant account. And then simply subtracted my payouts from **** until they have taken the first half $500.00. So they lost nothing. I noticed that my payouts were ZERO since July of 2023. This was ridiculous. I called and was told that they have subtracted an additional $500 because **** account fees are now $1000. annual membership? What the heck? No notice. No proof. Just their words and no explanation. Shouldn't a merchant be notified if there is an increase in any contractual fees? This means that any income to my merchant account will now be used for ***** No warning. Then the owner ***************************** offered to close my account and refund this $500.00 fee. After months of no explanation, just silence at their end. She said we do not fit. The weeks followed and she said that she cannot refund the money. And I remain as a client until next july ****. Then I could cancel. Her dictatorial command. So they have taken $500. + another $500.00 which equals $1000 . I did not authorize this! The reason is **** now costs $1000. annual. Again no warning, no explanation . They just take your money and run. I have now canceled the account. They are not to be trusted. They have so many fees that they become overwhelming to a small business such as mine. As the owner said to me: "I can do anything I want to." She wasn't kidding. How can a small business survive with these charlatans and pirahs at large?Their client service is for their profit only with no accountability to their merchants.Business response
11/21/2023
Hi ***,
Please allow me to remind you of the details of the terms and conditions that you signed to do business with Segpay. The two $500 transactions that you are referencing are the annual MasterCard and **** obligations. Since the onset of your contract in 2018 there have been fees that were charged annually as well as per payout. If you look at the contract signature page, you will find right above your signature an outline of the annual fees that were to be charged. I understand that Segpay is not the best fit for your Small Business needs as like you we are a for profit business and stand by the guidelines of online payments.
These details are to provide you with a better understanding of the contract that you entered with us. We have always held up to our promise in providing you with an online payment solution and did so each and every month for almost 5 years. Unfortunately, it was not sustainable based on your profits and fees. We wish you the best of luck with your future endeavors.
Thank you,
Raphael Segpay **************** ManagerInitial Complaint
08/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I've been charged $3.99 usd for the last few months when I never signed up for a subscription on Feetfinder, all I did was sign up to be a content creator then that fell through. So why am I getting charged??Business response
08/09/2023
Hello ******,
The best way for me to assist you is with the email address that you used during sign-up. There are several customers with your name, which makes it hard for me to pin down the account you are referencing. You may also use our self-service portal to assist you in locating this information at cs.segpay.com. There you can ask questions as well as see your purchases. I hope these details help and I look forward to assisting you with your concern.
Thank you,
Raphael Segpay **************** Manager
Initial Complaint
07/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Im receiving a recurring payment of $6.99 each month for a service I dont use. Im not sure what it is. Can you find out for me?Business response
07/28/2023
Hi *****,
Based on our information, your recurring membership for flingster.com, was cancelled in our self-service portal. Please follow up with me if you are in need of any additional details that were not found in the portal.
Thank you,
************; Segpay **************** Manager
Initial Complaint
07/25/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
7/25/23, I was charged ***** from segpay, and I would like to know why/what for.Business response
07/25/2023
Hello ****,
Please provide me with the PayPal email address or the first six and the last four of the credit card that was charged. Once these details are provided, I can provide detailed information for the transaction(s). You also have the ability to locate your account on our self-service website cs.segpay.com. Let me know how you would like to proceed.
Thank you,
************; Segpay **************** Manager
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163 total complaints in the last 3 years.
8 complaints closed in the last 12 months.