Reviews
Customer Review Ratings
Average of 327 Customer Reviews
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Review fromDavid D
Date: 04/24/2025
5 starsDavid D
Date: 04/24/2025
The service I rec'd was excellent. I had an unknown charge, I called, they responded with in a day to let me know what it was. I asked how I can cancel it and they responded the next day with the cancellation information. Very timely. I'm appreciative.
Segpay
Date: 04/28/2025
Hello *****,
Your 5-star vote of confidence is greatly appreciated. I am delighted to hear we took good care of your issue.
Thank you,
*******
Segpay **************** Manager
Review fromNatalie L
Date: 04/09/2025
1 starNatalie L
Date: 04/09/2025
I called because my payment was declined and they said they would escaslate it and it would take 1 to 2 business days. Several days later I called to check on it, and they said it had never been escalated. So I called back a few days later, and the same thing.Segpay
Date: 04/10/2025
Hello *******,
In order to successfully make purchases on our platform you have to refrain from changing your details each time the purchase is attempted. Please start by contacting your bank to inform them the transactions are not fraudulent and you would like the purchase approved. Once you have this conversation you should be good to go. Let me know if you need any additional assistance.
Thank you,
*******
Segpay **************** Manager
Review fromJon F
Date: 04/05/2025
1 starJon F
Date: 04/05/2025
Followed instructions to cancel subscription and was told couldnt find any info saying I had a subscription. Then continued to be charge the next month.Segpay
Date: 04/07/2025
Hi ***,
You can verify the details of your refund in the ****** system. I am unsure of your concern as the transaction reversal was completed on the same day of your inquiry. Let me know if you need any additional assistance.
Thank you,
Raphael Segpay Customer Service Manager
Review fromLaina W
Date: 03/29/2025
5 starsWas charged accidentally after I cancelled with them. I emailed and no kidding within in less than an hour. I was responded to and refunded. I was floored. If all customer service was like this, I think the world would be a happier place! ImpressedReview fromCarl M
Date: 03/28/2025
1 starAs I go through all the emails sent to you there all bad!!! I believe I also had this service and dont know how I got on it? I better check and make sure it is cancelled Thanks everyone for your helpReview fromRichard S
Date: 03/23/2025
1 starRichard S
Date: 03/23/2025
I do not know what this is for, and your customer service has ignored my request for disclosure of that info.Segpay
Date: 03/26/2025
Hi *******,
The email request you made for the details 6 days was answered in detail 4 hours later. I have resent the email for your perusal. Let me know if you need any additional assistance.
Thank you,
*******
Segpay **************** Manager
Review fromJose V
Date: 03/22/2025
3 starsJose V
Date: 03/22/2025
It was ok because the accunt was cancelled as I had hoped. But I did not get my question answered regarding who was that payment going to/ Was there a company chardging me for something?Segpay
Date: 03/24/2025
Hi ****,
The Consumer Portal you used to cancel the membership also tells you the website the purchase belonged to. In order to have the question answered you can go back to the self-service website at cs.segpay.com and locate the details of the charge. The login is the same manner you used on 02/25/2025. Let me know if you need any additional assistance.
Thank you,
*******
Segpay **************** Manager
Review fromAfershe W
Date: 03/05/2025
1 starAfershe W
Date: 03/05/2025
Added a subscription and failed to cancel both subscriptions when requested so they ended up stealing my moneySegpay
Date: 03/07/2025
Hi Afershe,
I don't think you are referencing the right company or transaction. Based on your details I see a refund in our system for $39.97 as well as a ****** dispute for the same charge. If you are mistaken and wanted to highlight a different charge with Segpay let me know. All of your specific details are blocked in our system to ensure no future billing from any of our websites.
Thank you,
*******
Segpay **************** Manager
Review fromMichael G
Date: 03/02/2025
1 starMichael G
Date: 03/02/2025
Hi I have been waiting like 6 months for two cases to get resolved and I've never been refunded * * * * * * * * * * at at&t.net straight Talk wireless.com purchases I've already provided the information quite some time ago thank you please help resolveSegpay
Date: 03/05/2025
Hi *******,
Based on the details provided I was located two declined accounts. In order to assist you with specific issues and concerns I will need more information. Our customer service team is available to assist you with your payment needs 24 hours a day 7 days a week. Use our self-service website at cs.segpay.com. I hope this helps.
Thank you,
*******
Segpay **************** Manager
Review fromChristopher V
Date: 03/01/2025
1 starChristopher V
Date: 03/01/2025
**************** did not do a darn thing for me ! The charges I am disputing, THAT CUSTOMER SERVICE TOLD ME WOULD NOT BE CHARGED TO MY ****** ACCOUNT - HAVE BEEN CHARGED AND TAKEN OUT OF MY ****** ACCOUNT ! I want every ***** returned to me !!!Segpay
Date: 03/05/2025
Hi ***********,
I do not see any transaction processing successfully with your details. Every purchase has declined since 12/22/2024. I would suggest using our self-service website at cs.segpay.com to assist you with more information for me to reference. Without specifics I cannot locate the charges your are disputing. Please contact our customer service team when you are able to provide more precise information.
Thank you,
*******
Segpay **************** Manager
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