Business ProfileforDeerfield Automotive LLC

I got my car serviced June 25, which is now six days past. Fortunately, my car car was under warranty, and I was able to get an oil change under the plan that was provided when I purchased the car The problem that I am facing was at the time that I got the oil change done. I was told by the service staff member named ****** that She was not able to provide a receipt because the system was down. It is very important to have a receipt in order to validate any claims that would fall under warranty if a major repair would need to happen. Without this receipt, we cannot provide any type of proof to Hyundai that we have maintained the car as expected. The first three days since leaving the dealership, we made every attempt possible to contact we left messages not only for ******, but also a service manager which till this day no one has yet to reply or even reach out. I feel that Ive been left out in the cold, especially if my car would need a major service repair that would fall under warranty and theres nothing I can do to provide that I took care of the car as expected. What is even more insulting was the second day in our attempts to reach out the gentleman who answered the phone knew who I was and more importantly, knew why I was actually calling. He told me he would deliver the message to ****** personally, but that also has not provided any results I feel that the staff is lacking the proper skill set on Communication with the customer. The only resolution is to get provided this receipt that we were promised the day that we picked up the car Along with an apology for avoiding any type of communication, not even an update either.