Complaints

This profile includes complaints for Deerfield Automotive LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Deerfield Automotive LLC

  1399 S Federal Hwy Deerfield Beach, FL 33441-7248

• 

  Deerfield Automotive LLC

  1345 S Federal Hwy Deerfield Beach, FL 33441-7248

• 

  Deerfield Automotive LLC

  1351 S Federal Hwy Deerfield Beach, FL 33441-7248

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a single woman with no family in the ******* area. I contacted this company because my job did some construction work on their new service building. So I felt like they wouldn't take advantage of me. As soon as I spoke to ***** he made me feel comfortable and felt like he cared since my situation with my accident was a nightmare. I brought donuts with me to show my gratitude to them. The process was easy and seamless with the sales person I got what I thought was a good deal with a great manufacturer warranty with Hyundai.. I then went back with the finance manager who small talked me the whole time and now looking back , distracted me from what was happening. Somehow an additional warranty twas added to my contract. Didnt explain anything about this to me or even provide the actual "service contract" I paid an additional ******** for this and have no clue what its for. I had a guy friend of mine call the sales man the next day to see why this warranty was added when I already had 2 manufacturer warranties on the vehicle. He said there was no need for any additional warrtanies on the vehicle and he will contact the finance *** **** and get back to us. He text back and said come in and sign the cancellation. 2 days after buying the vehicle, I signed a cancellation and was told it would take 6 weeks to process. I thought that was odd, but I left the dealership and went about my way. A few days later ***** text me and said they had cancelled the warranty but it would take the finance company 6 weeks to process. 3/14 I spoke to my finance company who had no idea what I was talking about with the cancellation and gave me the warranty company's number. I called the warranty company, who said that they lied to me about it taking 6 weeks and my warranty was still active. All they have to do is send over the paperwork with a check. I text the sales man 5 times and emailed the finance manager and have gotten no response! I am so upset I do not have extra money/

  Business Response

  Date: 03/17/2025

  I spoke with our office to have your cancellation prioritized and the cancellation was completed today (03/17/2025).  The refund check will be mailed to your lienholder, ************ by the end of this week.  Thank you.

  Customer Answer

  Date: 03/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I requested 3 times now the details of the warranties that came with my vehicle with no response.

  
  Sincerely,
  
  M H

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently took my wife car to King Hyundai for brakes and oil change they charge $800.00. which is usually high we want and forth about price and the service person insured me that was the right price. *** brake pads cost $61.95 let say labor is $50 an hour, ever with a two hour minimum that would be $161.95 total.Then my window stop working on my car they said I needed a window regulator and was getting an oil change they charge $1,200. the *** part cost $403.55 at most its a 30 minute job for labor lets say one hour that would be $453.55.

  Business Response

  Date: 02/04/2025

  The labot rate at King Hyundai is $249.99 per hour.  There are certain jobs, such as oil changes, that have special labor pricing below our $249.99 hourly labor rate.  There are also times that we can offer a discounted labor rate, which is what we did in the case of the window regulator repair.  I attached a copy of the repair order and below are the total charges as shown on the repair order for the services you were provided:

  Oil Change: $34.58 (oil) + $16.26 (filter) + $34.26 (labor) = $85.10

  Window Regulator: $600.74 (discounted part price) + $391.08 (2 hour labor @ discounted $195.54/hr) = 991.82

  Shop Supplies: $69.95

  Sales Tax: $80.28

  Total Repair Order Paid: $1227.15

  I do not have the brake repair that you stated on this repair order.  Do you have a copy of the repair order for the brakes that you stated you had repaired at our dealership so I can look into that cocnern for you as well?

  Thank you

   

   

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22884718 
  
  I am rejecting this response because: Dealerships: Generally charge higher rates, ranging from $100 to $150 per hour. For high-end or specialty vehicles, rates can go even higher, sometimes upwards of $200+ per hour. The Hyundai ****** would generally be considered a standard or mainstream vehicle, rather than a luxury one. It's positioned in the midsize sedan market, competing with cars like the ****** Camry, ***** Accord, and ****** Altima.
  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 02/05/2025

  Our labor rate is $249.99, however, we did provide you a discount from that rate for the work that was done to your 2020 Hyundai ******.  This was stated on the repair order that we presented to you prior to having you finalize and pay for the transaction.

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my 2014 Hyundai ****** to Kings in Deerfield Florida on June ****** and I advised of the issues I was having with the vehicle. I was told that a diagnostic would be $299.00 but if I approved the vehicle to be fixed at the location it would be waived. I was given a quote and agreed to have the vehicle worked on. I signed the work order and made the payment so that I can retrieve my vehicle. I picked up the vehicle and it seem to have been fixed. 11 days later the vehicle had the same issues that it had when I brought it in. I also needed a recall worked on. I advised I can bring the car back and asked if they can order the recall parts so I can get everything done at once. Once I returned, I asked if they had performed a diagnostic on the vehicle and requested a statement as to what was worked on. I never got an answer. I recorded every interaction I had with this dealership. Once I brought the vehicle back after texting the associate and not getting a response. I learned that I had a new associate. I explained the issues AGAIN in which he argued back with me that, what was happening wasn't a result of anything Hyundai did to it during the 2019 recall. Out of the 5 things I paid to get fixed 3 of them were still occurring. So, in short, I was overcharged for the work that wasn't performed. I again asked did Hyundai perform a diagnostic and was told they didn't and fixed the vehicle based on what I described. Finally, when they did the diagnostic, the *** told me that they have no idea what's wrong with the car and the codes were not coming up. Frustrated I reached out to Hyundai Corporate that advised it needs a new computer and that it would be covered. After several inquiries I never got a detail on what Hyundai attempted to fix as requested. I later learned that the problem was a battery shortage and that resolved the issue. I still overpaid for the services that was not rendered.

  Business Response

  Date: 11/27/2024

  the customer has mistaken Headquarter ********************** as the Headquarters for all Hyundai we are a family-owned dealership located in ********** please remove this claim from our file thank you. 

  Customer Answer

  Date: 12/04/2024

  I was asked to provide the dealership information of the dealership I went to for assistance.

  Kings Hyundai

  ***************************************

  Deerfield Beach FL 33441

   

  I have attached more correspondence that I had with the dealership. 

   

   

  Business Response

  Date: 12/31/2024

  Good afternoon,

   

  After reviewing your issue, according to our records, you were charged for the repair of your vehicle, but not a diagnostic fee. Please reach out to ***** ******, our service director, if you would like to review the charges or have any questions. His contact number is ************

   

  Thank you,

  ***** *******

  General Manager

   

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22609749
  
  I am rejecting this response because:
    The response does not make any sense. I am aware that I did not pay for a diagnostic thats the main issue. I didnt need to pay for a diagnostic if Hyundai was fixing my vehicle. The question is, was it fixed according to what we agreed upon? Had a diagnostic been performed your organization would NOT have fixed the wrong thing and most likely would NOT have charged me for a services that was not rendered. The response if evident that the complaint made was not properly understood. Due to the lack of cooperation I will give the general manager a call concerning this matter. As I feel I was fraudulently charged for services that was not performed on my vehicle. 
  Sincerely,
  
  ******* *******

  Business Response

  Date: 02/06/2025

  I think there may be some confusion regarding the problem that you are saying that you discussed with Hyundai corporate in regard to the computer, and the services that we performed.  Below are a list of the concerns you had with your vehicle and the services (also shown on the attached repair order) that we performed as a resolution on June 3rd 2024.  These four services are all unrelated to eachother.

  Car stuck on cruise control: replaced the cruise control switch

  All the lights are on and stuck in park: replaced shifter k*** and in Septmeber (see below) you were still having the same concern so we replaced the shifter assembly at no charge to fix the problem.

  Airbag light on: Replaced the clock spring

  Brake lamp burning out: replaced the brake lamps under a warranty extension- no charge to you.

   

  On September 24th 2024 you came back with a concern of difficulty taking the vehicle out of park and lights on the dash.  When it happens you stated that the air conditioning does not work either.

  This is when we replaced the shifter assembly at no charge regarding the vehicle not shifting from park.

  In regard to the lights on the dash and the air conditioning not working we advised that Hyundai's guidelines for this repair is to begin by replacing the Electronic Control Module (ECM) to see if that fixes the concern.  If not, there are additional steps and repairs that would need to be performed, which would be at an additional cost.  The warranty on the Electronic Control Module is for 8 years or 80k miles and since your vehicle had ******* miles at that time, this repair would be outside of the warranty period.  You declined this repair procedure.

   

   

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2023, I brought my car to this dealership for repairs, as it was still experiencing issues after a previous service visit in July of last year. During that earlier visit, I was told the car was repaired, but the issues persisted, so I returned it in August of 2023. At that time, the dealership informed me that a specific part needed replacement, but it was backlogged and I would need to wait until December of 2023 to get my car back. Eventually, they provided me with a loaner vehicle in October 2023, which I have been using since then.Since handing over my vehicle, I have repeatedly attempted to get updates from the dealership, but I have received no communication. Despite numerous phone calls and an in-person visit, I have not been able to speak with a manager, nor have I received any follow-up from them regarding the status of my car.When I visited the dealership to retrieve some personal items from my vehicle, I encountered a concerning situation. The staff seemed unaware that my car was still there and even questioned if it was in their possession. After checking, they confirmed that my car had not been worked on at all since I brought it in, and it was completely deadso much so that they had to manually open the door for me to access my ************* this point, it has been a year, and not only has no progress been made on the repairs, but the dealership has also failed to communicate effectively, even after multiple requests. I have continued to make monthly payments on my car while using the loaner provided by the dealership, but I feel this situation has become unacceptable and that I have been misled.For a resolution, I am requesting a replacement vehicle or significant compensation for the extended inconvenience and lack of service. I believe this request is justified given the dealerships failure to repair my vehicle in a timely manner and the complete lack of communication or accountability throughout this process.

  Business Response

  Date: 11/05/2024

  Melitzsa,

   

  I'd like to apologize for the lack of communication from our dealership. Please contact ***** ****** at ************ to arrange pick up of your vehicle, all repairs are completed. 

   

  Sincerely,

   

  ***** *******

  General Manager

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hyundai is operating similar to ****** regarding purposely dragging out the process of receiving a refund for cancelled warranties (what ****** was sued for in 2023). My partner and I sold our Hyundai Santa Fe and were forced to complete a paper form in branch. We drove to the branch on 7/13 and completed the form as required and emailed the necessary documents to the provided email *************************** to attach to the document. We were told the process would take a month (shouldve been received by 8/13). We even joked that we hoped it would not be the same experience as ******, the representative assured us by stating thats not our flavor. We waited a month and half, adding an extra buffer in faith the process would be completed as expected. To avoid driving to the branch again, we followed up via email to the person we emailed the initial documents to and did not receive a response. We waited a week with the understanding the representative may have been busy. Due to no response, this forced us to reach out via phone on 9/9. On the call on 9/9, we were transferred to a mailbox and left a voicemail. Waited another week and was forced to call again on 9/16 due to no response where we were told someone would call us back by 9/18. Of course, no call back even though promised by multiple representatives. We were forced to call again on 9/23 where we were then told the cancellation department was 1 month behind. We naively thought Hyundai would make good on its promise and patiently waited until we were again forced to call on 10/14, we were transferred to ***** ******** voicemail where we left another message. At this point, weve exhausted all good faith attempts and are not confident in Hyundais process nor do we feel the company will actually provide the refund as promised. We ask for mediation, compensation, and review of Hyundai due to employing the same illegal tactics used by ******.

  Business Response

  Date: 10/18/2024

  Good afternoon,

  We apologize for the delay in your refund reimbursement. One of our managers will call you today to rectify the situation. 
  

  Sincerely,

  ***** *******

  General Manager

  Customer Answer

  Date: 10/18/2024

  Hello, 
  

  Thank you for mediating this situation. All of the sudden, after setting up the complaint, Hyundai was able to immediately present the check. We have picked it up and its on our possession. We would like to request an itemized breakdown of the check to ensure the amount is accurate. We fear selecting satisfied would make Hyundai stop responding. Also, how do we request a review of Hyundai due to the illegal practices/tactics?

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my car serviced June 25, which is now six days past. Fortunately, my car car was under warranty, and I was able to get an oil change under the plan that was provided when I purchased the car The problem that I am facing was at the time that I got the oil change done. I was told by the service staff member named ****** that She was not able to provide a receipt because the system was down. It is very important to have a receipt in order to validate any claims that would fall under warranty if a major repair would need to happen. Without this receipt, we cannot provide any type of proof to Hyundai that we have maintained the car as expected. The first three days since leaving the dealership, we made every attempt possible to contact we left messages not only for ******, but also a service manager which till this day no one has yet to reply or even reach out. I feel that Ive been left out in the cold, especially if my car would need a major service repair that would fall under warranty and theres nothing I can do to provide that I took care of the car as expected. What is even more insulting was the second day in our attempts to reach out the gentleman who answered the phone knew who I was and more importantly, knew why I was actually calling. He told me he would deliver the message to ****** personally, but that also has not provided any results I feel that the staff is lacking the proper skill set on Communication with the customer. The only resolution is to get provided this receipt that we were promised the day that we picked up the car Along with an apology for avoiding any type of communication, not even an update either.

  Business Response

  Date: 07/10/2024

  The dealership system was down during the customer visit. We will email the customer a copy of the invoice. 

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 21929240
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 29th 2024 we signed a contract to lease a 2024 Hyundai Kona EV .My wife and I were very excited to lease the 2024 Kona EV sel. We saw the advertised $199 lease payment that was in are budget and agreed to see if are trade in 2020 ***** CRV Hybrid would give us enough equity to get the $199 Kona EV 24 month lease agreement that Hyundai has been promoting online and on there website. There finance **** said to get a payment under $200 we would have to put down extra $ after the trade. We ultimately signed the lease for 24 months at the $187 low monthly payment. l was very happy and signed the contract .**** in finance 7 days after we signed the contract leaves a voicemail saying theres a bank finance issue he needs to sort out with me . I try calling him right away I leave him a message and no response.. I dont hear back so I figure everything was settled. He calls me back 2 weeks after saying I will get back the $1000 down payment and the monthly lease will be $214. This feels like a classic Bait and Switch!! They bait me on the low lease payment then take my trade in vehicle. Then after that try to switch the contract that I signed!!I am quite upset at the fact Hyundai has promoted such a great low monthly lease and will not provide finance to people who qualify for that lease!My credit and my wife's are in the higher range. Im beyond upset about this. This is not how you treat your customers. That is how you loose customers..All I want is to have the original contract honored Thats it.

  Business Response

  Date: 05/23/2024

  Hello *****, our Finance Director, ***********************, will be calling you to explain and assist. Thank you.

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a recent oil change at this dealership on December 6th, 2023. Because my 2015 Hyundai Sonata is burning oil frequently, I'm trying to figure out where the oil is going as it's not showing up in my driveway or anywhere I park. I was told by *****************************, a service advisor at King Hyundai. I would have to do an oil sumption and bring my car back once it hits ***** miles. I mentioned to him that it's no way I'll reach ***** miles. ****** they decide to check it again, I would have to bring it back once it hit 500 miles. It did not reach the mileage recommended when I had to return back to them low on the ** On January 6th, ****, I was given the run around that day by him and again told to bring it back once it hits 500 miles, and all they did was check it. ******************** acted like he didn't want to be bothered. Recently, last week, I've tried calling him twice, leaving a message both times, no return calls. When he didn't bother to return my calls concerning my car, I decided to contact *******************, the service manager, he never returned my call. I'm being ignored both ways. Why should I wait so long before they decide to figure out what's wrong with my car? To me, I feel like they want my engine to blow in the only car I have to get to and from work. My car is burning oil. It is so frustrating to me that I took my car to another hyundai dealership on my break concerning the burning oil issue. I had to pay for another oil change, which makes no sense since the proof on my service car is in the system. Finally, today, my car did hit 500 miles when I took it in to be checked, and oil changed again. So I had to come out of my pocket to have the same oil sumption done. I'm tired of the games when it comes to my car. I'll never purchase another Hyundai and wouldn't recommend that no one buy one. They know what's going on with my car, and I'm not alone with this issue that I'm having with the burning oil in the 2015 Sonata they're also having the same issue.

  Business Response

  Date: 01/25/2024

  Good afternoon,

  I will be calling you for an update on your vehicle and we would be happy to refund your $65. I will be calling you by end of day 1/25/2024. 

   

  Sincerely,

   

  ***********************

  ************

  Business Response

  Date: 01/25/2024

  Good afternoon,

  I will be calling you for an update on your vehicle and we would be happy to refund your $65. I will be calling you by end of day 1/25/2024. 

   

  Sincerely,

   

  ***********************

  ************

  Customer Answer

  Date: 01/29/2024

   
  Complaint: 21195181
  
  I am rejecting this response because: I never received a phone call from ****************, by the end of the day, as he mentioned. On January 25th, 2023. Concerning my car and $65 refund.
  
  Sincerely,
  
  *************************************

  Customer Answer

  Date: 02/05/2024

  Today is February 5th, **** and still have heard nothing from ****************, concerning my car and $65 refund. It shouldn't take this long to recieve a simple phone call "by the end of the day" as he mentioned he would on the 25th of January concerning my car and $65 refund. 
  
  
  ***Correction on the year it's '****' not '2023'. January 25th, ****! I never received a phone call from **************** by the end of the day, as he mentioned. Concerning my car and $65 refund.

  Business Response

  Date: 02/16/2024

  Hi  **********,

   

  Per our conversation today 2/16/2024 at 10:45 AM, you received our $65 check. Please let me know if you need anything else.

   

  Sincerely,

   

  ***********************

  ************

  
  

  Customer Answer

  Date: 02/19/2024

   
  Better Business Bureau:
  
  I'm definitely not buying another ********************. The way this situation concerning my vehicle has been unprofessional experience for me communication is key this how you maintain to keep an consistent customer.  I'm very disappointed in ********************** dealership since I had to bring my situation into a complaint on bbb. **************** finally did call me on the 16th after trying to reach him via phone call without a response from him. After I  had to once again update my complaint before he called me, he left a message that I couldn't answer the call at the time since I was still working at the time. I called twice two different days, and it went to voice mail, and no phone called was returned until the 16th. I did receive my refund via mail. But the concern of my vehicle was that the damage was already done, and it took way too long to get any assistance with my situation concerning my vehicle. So, no discussion wasn't made on the concern of my vehicle  as I already went to another dealership with the situation. I'll never return to King's ******************** in the future about my vehicle  again.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the past I had professional technicians and good service reps at King but under the recent management, the performance has declined, and it is difficult to get an appt when I have issues with the car. There has been ongoing check engine issues with my car, and **** miles back I replaced both cvvt parts, timing belt, drive belt valve cover, etc. to resolve this. All but the engine was addressed. Being that I dont live in ** full time and dont put alot of miles on the car, sometimes it will take awhile to realize that some of my servicing has not really helped. I recently received a letter to update the knock sensor system, brought it in, Feb 23 and the next day after the update the car started shutting down on the highway, exactly what the knock sensor computer update does, but I never had a problem with driving the car before that. The check engine light would never go away permanently, and when I called to bring it in, they would tell me its ok as long as the car is running well. I towed the car in to get it fixed. They started throwing everything at me to replace knock sensor first, and possibly cvvt and other parts. Oil change recommended because sometimes that triggers the codes they were getting. I got the knock sensor and oil change. They said all was good and I should pick up the car. Not even 2 miles after I left, the check engine light went on again. Dont believe needed knock sensor replacement honestly, i think the computer update triggered something, Even the mechanic doesnt see why I would need a cvvt again if its only been a few thousand miles since I go it done. about 2 years ago, my ac compressor was replaced and started failing by years end, they had no appt for me , so I had to pay for a new compressor at another mechanic as I could not take the heat in the car. Opened case with corporate but no help. manager isnt returning my calls.I just got notification reg. class action engine for my vin so i asked the service **** about that, but no answer.

  Business Response

  Date: 08/21/2023

  Hi *****,

   

  Please contact me at ************ so we can schedule time to discuss your issue. Thank you!

   

  Sincerely,

   

  *************************

  General Manager

• Initial Complaint

  Date:06/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle on December 16, 2022 to King Hyundai because the radio was not working, the sound system cut out and came back. They reset the vehicle and I was advised by *********************** that if this problem happened again, I should take the vehicle back to the dealer as he ordered a new radio. On January 30, 2023, I returned to the dealer with the vehicle, which was received by *********************** and they replaced the radio. I came back February 7th because the sound system went completely off again. Supposedly they ordered an amplifier because the problem was no longer the radio, but the sound system. The part took 87 days to arrive. On May 5, 2023, I went back to the dealer for an oil change, rotation, and to have them change the part that had supposedly arrived. They lasted the whole day with the vehicle and on May 6 I went back to look for the vehicle while investigating what happened that they did not call me the same day. ********* ******** refused to change the part of the vehicle because at that time the sound system was working (because I disconnected the battery during those 87 days multiple times), and the only thing they said was that if it stopped playing again, I should take the car to the service department again. On May 15, I went back to the dealer because the sound system went off again. I spoke with *******************************, who is supposedly a service manager, and he told me to come back the next day with ********************* so that he could diagnose the vehicle. On May 16, I returned at 7:30 AM and they diagnosed the vehicle and ordered a part which supposedly arrived on May 22, they told me that they were going to call me on the 22nd to let me know when to take the car to the dealer again. I called on Thursday, May 25, asking for ********************* and they told me that he doesn't work there anymore, same as ******. I went back to the dealer on May 30 to ask about the part and they don't know where what they supposedly ordered is. I still have no sound in my vehicle after all those trips and bad services.

  Business Response

  Date: 06/05/2023

  Good afternoon,

   

  The part for your vehicle is on order and scheduled to arrive next week on June 11th. This date is subject to change based on availability of the part and shipping, but it will be here soon. We are very sorry to hear about your dissatisfaction. Please reach out to me directly if you have any other concerns. 

   

  Sincerely,

   

  *************************

  General Manager

  ************

  Customer Answer

  Date: 06/10/2023

   
  Complaint: 20139442
  
  I am rejecting this response because on thursday they called me to let me know the part had arrived and to take the car on saturday for them to change it. Today saturday June 10th, I went to the dealer and they denied my car because they didn't know for what I took it there even tho I explained that I got a call on thursday and that person told me to go on saturday. They didn't do anything to the car because I didn't have an appoinment. Sorry but no, I'm tired of waiting. It's been 6 months of me going to the dealer for them not to fix it.
  
  Sincerely,
  
  ****************************************

  Business Response

  Date: 06/12/2023

  Good morning,

   

  We sincerely apologize for the miscommunication. Please contact the service manager directly ************ we will remedy the situation. 

  Sincerely,

   

  *************************

  ************