Party Supplies
Event Decor DirectReviews
1 Customer Reviews
Review from Marielle S
1 star01/25/2025
Buyer Beware. This seller does not uphold their return policy. For the Consumer- Read all the reviews listed as they all have similar complaints. We ordered 16 of the LED Net Lights 800LED Lights 20' x 10' - Warm White. We tried to work with 2 of the pieces but they were poor quality. We reached to ********* (the manager and customer service ***** She said we had to pay for the return shipping and would involve a 15% restocking fee. We send them via ***** and confirmed receipt on 12/18/24. We have reached out continually for an update. On Jan 2nd, Ainslee (in customer service) responded the refund would take 7-1o business days. On Jan 7th, we followed up, no response. On Jan 10th, we followed up. ******* replied with "I will followup". On Jan 15th, we send another email. On Jan 16th, ******* wrote it takes 7-10 business days. We then followed up again 5 more times with no response. Then on Jan 23rd, ********* the manager replied "I am looking into it". We also left 2 voicemails and chatted with online support (which was Ainslee). She said she could do nothing about it. It's now been 5 weeks and this business has not upheld their return policy and is holding onto $1,000 of goods that should be refunded. BUYER BEWARE.
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