ComplaintsforCampbell Property Management

• Initial Complaint

  06/06/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Campbell Property Management REFUSES to legally honor my Freedom Of Information Act Public Records request. All I want to know is the name of the ************ that required Lake ***************************** to revamp/maintain our community lakes.

  Business response

  06/10/2024

  ****************: 
  
  I have reached out to both the President of your association and your property manager. We have no proof that you are an owner in ***************. As they have previously explained to you. their information by state statute is available to owners only. You continue to refuse to provide them with the proof that you are an owner within **************** 

  The information you requested has been available to all owners since 2019 on the community website. So therefore, log into the website and you will find the information within the documents section of the website , labeled Lake Shore Restoration Project last updated 12/22/2022. This information requires owners access and is available for owners only. 
  
  

• Initial Complaint

  05/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  5/13/24 My complaint is regarding Campbell Property Management/ ************* for a violation I received for exterior paint on a home that the previous owner had painted.The management hasno record of approvingthe prior paint color, which was painted for over ten years.They refused to answer my questions about who approves the paint colors. I was only provided with a list of colors. The community has a variety of colors that do not match the list: this consistency and the need for more communication with residents from a poor management company.I request any violation or fine be removed for lack of communication and unwillingness to work with residents.

  Business response

  05/21/2024

  *****: 

  I have reached out to your Property Manager about this complaint. He told me that ************* is a very pro-active community that handles all its approvals,interviews, and enforcement internally and has an aggressive ******************* this year who takes their role very seriously. This address has a painting violation dating back to December 2022 that was not followed up on until January of 2024. In March of this year the new Committee presented a report that included this address with the understanding that a violation would be issued. Since the address was already under second notice, a Final notice was issued in May after the Committees second report presented in early May. A management company acts as an agent of the Board. We simply follow the Board's directions when it comes to issuing violations, etc. 
  
  At the homeowners request, your Property Manager provided you with an ARC form and the Guidelines for the Community where the current paint colors are listed. The ARCs for this community are handled in house. 

  Customer response

  05/21/2024

   
  Complaint: 21728121
  
  I am rejecting this response because:

  I never received the original notice from the homeowners association in December 2022. If true, they wait for a second notice until  May 13, 2024, including having my email address on file. Per the homeowners association, the problem is that the house was painted in two different colors. The prior owner could have re-touched the paint at a different time, making the paint appear different colors after time in the sun. 
  If the intent was for the house to be painted, there was more than one way to contact the owner without a violation. In addition, they still need to answer my questions about who is (ARC) in approving paint colors. The current list of colors provided needs to be updated; no samples are available from *********** making it easier to choose a color. 
  
  Sincerely,
  
  *************************

  Business response

  05/28/2024

  Please reach out to your Property Manager, ***** to get an updated list of colors. He can also give you more information on the oversight committee and the ARC.
  
  *************************** LCAM
  **************
  ********************************************************
  
  
  

• Initial Complaint

  04/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had unit damage for two years due to a roof leak. I have had a poor response from my association, and the management company. I'm starting to believe it may be toxic mold growing in my ceiling. The damage is far worse than the picture reveals.

  Business response

  04/26/2024

  Hi *****:

  I just spoke to your property manager. He told me that the repair is being completed. The Regional Director for your area, ******************* reached out to you yesterday. The Property Manager also told me that he placed a call to you yesterday afternoon as well. He stated that he left you a message. He will be calling you again soon. 

• Initial Complaint

  04/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I can not log into my online portal.My last community had Campbell as well, not sure if that's the issue as I am unable to revive any information or help.I reset my password THREE times and I still can't log in.

  Customer response

  04/18/2024

  Please close this complaint. Business solved problem. 

  Business response

  04/18/2024

  ****: 

  Sorry you are experiencing issues accessing the portal. I have shared your message with both your Property Manager and our systems expert, ***********. I have also provided them with your name and contact information so they can assist you in accessing the portal. ***** can be reached at ******************************************************* Thanks. 

• Initial Complaint

  03/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I currently live at a property managed by Campbell Property Management called The ********************** in ******************, **. I have tried to calling, emailing, whatever I can do to get someone at Campbell to listen and act on my issue and I have had zero follow through. I've asked for property managers, regional property managers, and directors. I get sent to voicemail and never hear back after I leave a lengthy and descriptive voicemail. I'm submitting this complaint in hopes to get the business which my community pays good money to manage our Issue:The issue has been going on for several years and I think the noise has finally gotten to me enough that I have to find a solution before I go nuts. It is basically a low hum (sounds similar to a generator or if you put a massage gun and had it constantly hitting against a wall). The noise is constant, never stops, and for me it can be heard mostly through the vents but there doesnt seem to be one true source of the noise. *** ruled out my AC, anything electrical, and Im 90% sure it is nothing in my condo. My neighbors apparently also hear it and Im believing it is something in one of their units. Units 101 and 203 I believe are the units I share walls with but I could be wrong. I just had an AC guy out and he believes it is one of their dryers as the noise is quite loud coming out of the exhaust opening on the side of the building. Other guesses are bathroom fans that are not switched off, a bad AC unit from one of them (there is one AC unit outside that looks quite small and not in great shape), or if they have a dehumidifier/computer/or something else running constantly close to the vent.

  Business response

  04/01/2024

  ****: 

  I spoke with the property manager and the regional director for your community. They shared email communication with me that you were informed that the noise is coming from your neighbor's dryer vent while running. She needs to have her dryer vent cleaned for this noise to subside. This was relayed to your neighbor as well. Thank you. 

  Customer response

  04/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I would like to add that Campbell Property Management did nothing but it was the *** president that actually resolved the issue. My issue is resolved but my dissatisfaction with Campbell has not changed
  
  Sincerely,
  
  *************************

• Initial Complaint

  03/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On February 28th 2024 our community had our annual meeting. At this meeting my husband and I requested that the meeting be adjourned as the meeting was not noticed properly, all intents for the board were not included, ballots and proxies were not sent out to residents. Our property managers response " I don't mind going home early." When we asked about our intent that was sent via certified mail, signed for and received well before the deadline, her response " she sends a lot of certified mail." After an uproar from our current President and Vice President of the board, who went as far as name calling and threating us the meeting was adjourned and the residents left. That same evening we emailed the Regional Director and VP of Palm beach to inform them of what happened. Till this day NOBODY from Campbell Property Management Company has responded to the email or addressed the situation with the residents. As expected after the threat from the President of the Board we received a violation notice for something that is CLEAR in our bylaws and allowed. When we questioned the violation and pointed out to Campbell that the section in the bylaws they included as reason for violation is actually in agreement with us, they simply closed out the violation with no response and no notification. It took me to go online to see that the violation was closed.At the same time there are other homeowners in violation of what they accused us of and of course those homeowners were left alone. I have requested documents from them and of course nothing! We are still waiting to hear what happened with our intent to run for the board and to actually have an election for 2024. My advise to anyone managed by Campbell Property Management is to question everything especially violations and call out the selective enforcement. They are terrible at communicating with residents and our property manager has absolutely no way of speaking to people, especially people who don't agree with her.

  Business response

  03/15/2024

  ***:

  I reached out to your Property Manager to see what happened. She told me that, yes, she missed the intent amongst other pieces of certified mail you sent for records request. She is sorry about that, which is why she moved forward to reschedule the annual meeting in 30 days. The Annual Meeting is now scheduled for April 4. All of the proper documents were mailed out for this meeting. She is also emailing out the notice, which includes the updated proxy/ballot, prepared by the attorney, with your husbands name on the ballot. 

  As far as the violations go, your property manager has stated that she has responded to your photos of violations around the community and has directed you to the by-laws. She also mentioned that the current Documents of the association are extremely vague and insufficient. She is working with the board to get the rules and regulations updated ASAP. 

  Customer response

  03/19/2024

   
  Complaint: 21430372
  
  I am rejecting this response because: It took a BBB complaint to get an update on what happened to our ballot. This ballot was delivered January 25th 2024, you telling me it took a month and 3 days for our PM to open her mail? 

  This is the first we hear about this incident since February 28th 2024. Not a single response from your directors and no communication from our PM, instead a retaliation violation was sent our way. 

  Violations should not be sent based on a homeowner sending pictures or based on someone's feelings, instead they should be sent because that's what our by-laws call for. At this very moment our by-laws are being enforced selectively. No matter how insufficient our by-laws may seem, they are still there and still need to be adhered to until they are changed by member vote.

  Sincerely,
  
  *********************

  Business response

  03/19/2024

  The violation was cleared from the system. According to the property manager, the association's governing documents, rules and regulations and by-laws are insufficient. She is currently working with the board and the association attorney to get all of this figured out so that the rules are clear to all residents. 

  Customer response

  03/20/2024

   
  Complaint: 21430372
  
  I am rejecting this response because: This violation is not cleared! Please see attachment...We are clearly being targeted for speaking out against the incorrect election process and community management.  

  Sincerely,
  
  *********************

• Initial Complaint

  12/11/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  12/10/2023, attempting to obtain details for how the annual maintenance fees (and increases year-to-year) are determined, and how they are communicated. This desired information is relative to ********* recent legislative mandate - reference ********************** Bill of Rights (SB 1114/HB 919). I am considering the purchase of a condo and have been referred to both Campbell Property Management, and to the ***** of ********* for Sunrise Lakes IV, *** 3. I have contacted two different members of the current ***** of *** 3 directly, and was told to get that information from Campbell. Upon calling Campbell, the person said I need to get that information from the *****, and that Campbell is not responsible for a disclosure of details, beyond their contact with the existing *****.The recent legislation lists requirements for complete disclosure of past, present, and future maintenance fees, yet both parties deflect requests for this information to the other party. Among the apparent violations of the new legislation - as told to me by multiple existing residents - are (a) publishing the agenda for each meeting of the ***** for *** 3 in advance, and (b) publishing the minutes following a ***** meeting. Individual ***** members who have been repeated contacted by current residents for this information are now facing increases for both **** and ****, which will render many residents unable to continue living on fixed income within these communities. Many residents do NOT have computers or technical skills, unable to navigate a website-based approach to current data, and there is no provision nor attempt to provide simple hard copy documentation for how the monthly/annual fees are calculated.I am hoping Campbell will respond directly, so that I would not need to contact the *********** attorney general and the **** litigation team, due to the apparent violation of the new legislation.

  Business response

  12/15/2023

  Hi ******: 

  I spoke with the Property Manager of the community and the admins at the office who take the calls and they said they have not spoken with you. Did you call another office? Regardless, here is the information you are looking for....***** to sending out the 14 day budget notice to all owners, we post a notice stating that there is a budget workshop by the finance committee where they will be looking at all figures for the current year and the new figures for the new year. All owners are welcome to attend. After this meeting, we send out the proposed budget 14 days prior to the budget meeting. As for how they are calculated, we see what we spent in each line item the previous year and what was under or over is taken into consideration for the next year's increase. We also contact vendors regarding any increases they would be imposing for the new year. Thank you. 

  Customer response

  12/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Campbell Property Management on 6/20/2023 wishes to incur a fine on property that is in compliance and will not modify the complaint as resolved on their website.

  Business response

  07/10/2023

  *******: 

  If you have received a fine for a violation/complaint on your property, it should be addressed with your Board and/or the fining committee from your community association. 

  Customer response

  07/10/2023

   
  Complaint: 20269382
  
  I am rejecting this response because: Campbell's Property Manager is practicing unfair treatment in enforcing the rules with similar circumstances which gets investigated by them and not the Board. By enforcing rules unfairly he is selectively enforcing them which is illegal in the ****************. The photos are from similar properties in violation and not penalized.
  
  Sincerely,
  
  *****************************

  Business response

  07/14/2023

  Campbell Property Management and their Property Managers act as agents for community associations and their board of directors. All violations are overseen by the board of directors at each community. We do not allow any of our communities to selectively enforce rules. All rules of a specific community are to be followed by all residents. 

  Customer response

  07/14/2023

   
  Complaint: 20269382
  
  I am rejecting this response because: the Board is not in the golf carts citing some instances as violations and not others, Campbell's property manager is doing the citing so the Board never knows who the Property Manager does not report.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  01/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This management company has towed m y car from my designated spot or from a valet-designated spot more than four times in 12 weeks. I own the condo I live in and have a right to park in MY spot. They towed a loaner car they KNEW I was driving and unable to retrieve from the company they use. I complained to Campbell personnel on-site several times and got towed AGAIN! I complained to the main offices and was never contacted in regards to that complaint and they are completely unresponsive to any resident=owner inquiries.

  Business response

  01/31/2023

  ******: 

  I have spoken to your Property Manager, ******. The rental car was not registered and was therefore towed. According to your association's governing docs, vehicles that are not registered are towed away. 

• Initial Complaint

  11/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  A beautiful healthy tree was removed completely yesterday from ***************** in **********. I have contacted the property manager, ***********************, via email several times asking here for a copy of the permit or the arborist documentation from the *** regarding this tree removal. She is blatantly ignoring me. According to the Florida Statutes 2022, you cannot remove a healthy tree unless you have either a permit or documentation from an arborist from an onsite assessment performed in accordance with the tree risk assessment procedures outlined in Best Management Practices. Unless I receive the documentation I will state here that the Board and the *** are involved in illegal practices that destroy the environment.

  Business response

  11/29/2022

  Yes the tree was removed. ************************* did it.

  Your property manager was not informed. She is looking into the permit and speaking with the arborist. Please speak with her, *********************** on this matter to rectify it. 

  Thank you!

   

  Customer response

  11/29/2022

   
  Complaint: 18432631
  
  I am rejecting this response because:

  I have requested a copy of the permit requested before the tree was cut. I have requested a reason why the tree was cut.  I haven't received any of these things. 
  Sincerely,
  
  ************************

  Business response

  12/12/2022

  Per my last message, please ask your property manager for the reason the tree was removed and the permit. Thank you. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩