ComplaintsforCampbell Property Management

• Initial Complaint

  11/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  A beautiful healthy tree was removed completely yesterday from ***************** in **********. I have contacted the property manager, ***********************, via email several times asking here for a copy of the permit or the arborist documentation from the *** regarding this tree removal. She is blatantly ignoring me. According to the Florida Statutes 2022, you cannot remove a healthy tree unless you have either a permit or documentation from an arborist from an onsite assessment performed in accordance with the tree risk assessment procedures outlined in Best Management Practices. Unless I receive the documentation I will state here that the Board and the *** are involved in illegal practices that destroy the environment.

  Business response

  11/29/2022

  Yes the tree was removed. ************************* did it.

  Your property manager was not informed. She is looking into the permit and speaking with the arborist. Please speak with her, *********************** on this matter to rectify it. 

  Thank you!

   

  Customer response

  11/29/2022

   
  Complaint: 18432631
  
  I am rejecting this response because:

  I have requested a copy of the permit requested before the tree was cut. I have requested a reason why the tree was cut.  I haven't received any of these things. 
  Sincerely,
  
  ************************

  Business response

  12/12/2022

  Per my last message, please ask your property manager for the reason the tree was removed and the permit. Thank you. 

• Initial Complaint

  11/05/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Beware Campbell Property Management maintains the worst accounting practices and customer service any business ever formed. For many many many years I have had monthly *** payments automatically deducted through the Portal provided by this company and never missed a payment. One month, I received an email that I was charged a late fee and and interest. As I reached out by calling and emailing month after month with no responses I continued to rack up additional late fees and interest, while continuing to have my monthly payment automatically deducted. Again with no changes to anything I have ever made and using the banking portal provided by Campbell I was able to talk with our property manager in person (after several attempts during assigned hours in which she wasn't there) and she instructed me to move up the date and that would resolve everything and she would take care of the late fees. This did not work and I had my issue brought to the Board. The property manager, speaking on my behalf lied to the board saying that I had set up my own bill pay and I had been delinquent in paying my fees and in fact the *** was losing money because they were charging $25 for every monthly email sent out on my account so in fact Campbell is colleting the late fees not my ***. This was all created due to a change made in their accounting processing and nothing the consumer did.

  Business response

  11/08/2022

  I just looked up this owner and see that she pays directly through the legacy **************** Propay system. The grace ****** for ******* Crossings has always been the 15th of the month. We converted to ******* on 9/1/2021 but her payments have been received after the 15th since April 2019. These payments are schedule by the owners and not Campbell Property Management or the bank.Campbell did not turn off this payment option as the owner has indicated below.Although we did add the capability for the owner to schedule ACH directly through the owner portal when we converted to *******.
  
  On June 30, 2022 the owner sent an email about her late notice and late charges. On 7/1/2022, we replied to owner advising that payments are being received late and to move back the payment date. The owner had scheduled the payments on ProPay for the 15th of the month, however, it takes a few days to process and payment by the bank.In July, the owner changed the payment date to the 14th, however,this did not allow for enough processing time if the 15th falls on a weekend. On November 2, after another series of email exchanges with the owner,we emailed the owner, Per the governing docs, Payments are due on the 1st of the month and considered late if received after the 15th. If payments are still not received by the 30th of the month, it incurs a 1.5% interest charge. I checked and the owner has adjusted the payment date now to the 1st of the month. Currently their balance is at $0.
  
  I have attached the ProPay payment history and the owner ledger for your review. As you will see, late fees and interest have been charged on a recurring basis because the payments are received after the grace ****** date. 

  I also spoke to their property manager who met with them on-site about the account. In the on-site meeting they again asked for a waiver of all of the fees. This request was placed on the agenda for the Board to decide at their October 24th meeting. After review of the account the Board decided to waive $50 and hold the owner accountable for the rest of the fees.  ********* was aware that this owner has had fees waived several times in the past for the same issue. 

  Campbell acts as an agent of the board. We do as the board instructs for each community. The decision to refund was the board's decision. They were refunded $50. 
  
  

• Initial Complaint

  09/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I reside at Townpark in tradition *******. I have contacted Campbell property management and the Hoa. Concerning the budget items that they are collecting money and not providing services. They are taking money for tree maintenance and sidewalk washing. Which hasnt been provided for in over two years. They are responsible for issuing violations to keep the community out to standards. Many people are getting g violations except friends and family members. That matter needs to be looked into. Since this was part of the contractual agreement. Thank you ***************************

  Business response

  09/23/2022

  Sidewalks are scheduled to be cleaned on October 5th. The Board has not determined a timeframe for the Oak tree trimming.
  
  In regard to friends and family not getting compliance violations. We make no exceptions; notices are sent to all violators regardless of who they are related to or friends with. 

  Customer response

  09/23/2022

   
  Complaint: 18055984
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****************************

  Customer response

  09/23/2022

  I dont accept all resolutions from Campbell pro

  ert management. They state sidewalks will be clean on ***** -22. That is acceptable. If it is not done then  I will continue with the complaint. Second. They state the board hasnt determined a date to trim the trees. There has been no tree trimming for two years. They are collecting the money for it and not providing the service. I recently spoke to the board treasurer about this issue and he states. The reason is lack of funds. I find that hard to believe since the fees are automatically deducted from my bank account and others residents by Campbell property management. And managed by Campbell property management. The fact I see the money withdrawn. Negates the fact theres no money. So were is it. And what are they doing with it?   Money is being withdrawn with no service provided. For a couple of years now.  Third they say they violate residence equally without prejudice is not true.  I personally have six months of emails photos and videos of a complaint I filed. Ive been given the run around stalled. Not had my calls returned. By Campbell property managers and supervisors. To this day there is till no resolution to my complaint.  Not everybody is given this treatment hear.  The complaint involves the boards presidents close friend. Who cant differentiate his responsibility to the community and his personal life. Campbell property managers are telling me the only take direction from the board.  Recently I had a conversation with the boards president I asked him how long is it going to take to resolve this complaint. His response was when I say so. Its apparent Campbell property management is following his direction. And not Acting independently in the interests of the paying community. Until these issues are resolved I dont a accept Campbell property managements response.

  Business response

  09/26/2022

  Campbell Property Management works as an agent of your association. We do not keep the association's money...the association keeps its own money. The fees you are charged go toward your association. Everyone at the association is held to the standards and rules outlined in your documents. Please reach out to *********************, your regional manager if you have additional questions. He can be reached at ****************************************************. 

  Customer response

  09/26/2022

   
  Complaint: 18055984
  
  I am rejecting this response because:  As I previously stated. I have six months of e mails regarding my concerns. And a violation in my backyard. Thats has yet to be resolved. No violations have been issued and no resolution to my complaint personally affecting me. Furthermore I stated my emails and phone calls have been unanswered by Campbell property managers. One of them being *********************. How do you plan to rectify this if he doesnt and hasnt responded.  Furthermore the the Hoa website says managed by Campbell property manage to. What exactly do you manage?

  
  Sincerely,
  
  ****************************

  Business response

  09/27/2022

  I am sending your contact information to ****** myself. He will reach out to you. We manage the association pursuant to the association's board and the documents. We act as an agent of the board.  

  Customer response

  09/28/2022

   
  Complaint: 18055984
  
  I am rejecting this response because: I would like to keep this case opened. Until my appeal is heard and not politically influenced by any board member or relationship to the party involved.  I was informed by the present property manager that my complaint was closed by the board without investigating for themselves. They closed the case which is a clear violation of the governing documents of Bennington article **** drainage easement. This violation also violates the county of **************** obstruction of the stormwater management system. I am going to state again this violation was closed by the board without proper investigation.  ************************ did contact me and assured me he would be overseeing this appeal through the proper channels. Until this appeal is heard and decided impartially I am leaving this case open.

  
  Sincerely,
  
  ****************************

• Initial Complaint

  09/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My Guest was towed with an active Guest Parking Pass! Home owns and renters be WARNED!!!On August 2nd I received a guest parking pass from the 2 ladies who handle parking. This guest parking pass was active until August 16th, but on August 12th my guest's car was towed! No warnings issued or anything. I went to the office to bring this up with the 2 ladies who give out the guest passes to demand a refund for the tow which should have never happened. They both agreed my guest pass was still active, found it strange I was not issued a warning, and determined my guest was still active (I even used the same pass for my guest the night proceeding it's towing). They took my information and said they would get me in contact with the property manager ASAP. Several days went by of me contacting them constantly. The only communication I received was from the young lady (new hire) who told me the only way to get a refund is to submit something formally to the board members to review. She basically scoffed at me wanting a refund and told me they are going to be reluctant to help me. The board members rarely meet or help in these types of situations. The property manager NEVER attempted to contact me, and the 2 ladies who issue the guess passes won't take my calls anymore. I get sent to voicemail every time I call now. Is this a coincidence? No chance. They seem to be actively working to not communicate further because they know they are wrong and owe me the $200 I had to spend to get the car out from under the towing company. This is absurd! Incredibly unprofessional and distasteful!I have a copy of my guest pass, the receipt for retrieving the vehicle, and a copy of the *** PACC Rules and Regulations showing their parking policy all attached here. The bottom line is I am due a $200 refund, and this *** is treating me as negligible. I am appalled! OTHERS BE WARNED!

  Business response

  09/06/2022

  The car in question has been towed in the past. *******'s visitor's vehicle has received multiple violations  (14 in all). The car received violations on 7/22, 7/29, and 8/2. He did get a guest pass but the driver didnt put the pass on the dash board that night. The guards are not the same every night. If they dont see the pass they dont know if they received one or not.
  Car was towed on 8/12 because the guest pass was not displayed. 
  

  Customer response

  09/12/2022

   
  Complaint: 17922046
  
  I am rejecting this response because:

  - the parking pass was displayed

  - no warning was issued!!!! 

  - the guest pass was active

  - the security team knows about the guest passes you issue and absolutely should be able to verify if a guest has a valid pass. 
  
  
  *****************************

  Business response

  09/14/2022

  Does he have proof that the guest pass was displayed? Because the security guard on duty that night said no pass was visible. Also, there were warnings and violations issued. I have requested those from the association's property manager. 

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