Complaints

• Initial Complaint

  06/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have purchased 3 properties from this company, where 2 are on a monthly payment system and 1 (************* , **********) I received a paid in full notice and deed for one.Two huge scam related problems:1) First, the deeded property where I was told that I owned it outright, I must trespass on two other companies, land behind a no trespass gate to access it.In addition, my realtor did a title search; the land has some sort of a tax lien on it where it can not be sold for 5-7 years, it can not get title insurance either because it can be reclaimed by the original owner! Further, it cant ever be sold because of its location. I must pay $300+ for the documentation in order to transfer it.When I complained to ************************ he refused to respond until after over 7 days. I was all but called a liar when he did.2. Another property that I put a large down payment on (over $500) was advertised as buying acreage in ************, Ca w/ an ocean view. It turned out to be barely a 30 ft wide stretch of land that literally falls off into 100+ ft very deep and unsafe ravine! Nothing can safely be built on it without the threat of an eventual landslide. I complained about this and received a very small discount with a threat of loosing my down payment and statements like you dont own it, WE do..and pay it off ****** also threatened me by stating that all of my monthly payments and all of my down payment money (over $2000) would be lost for 0 refund if he heard any more complaints from or about me. $389/mo for this tiny strip of land for over several months. I am a handicapped senior citizen on a fixed income. I feel that I have been scammed in both of these cases.I was basically called a liar whenever I complained about this property as well.

  

  Business response

  07/08/2024

   

  We stand behind all our properties and with this customer it is no different.  As they say there are 2 sides to every story and here is the truth.

  1.  This customer has purchased 12 different properties from us.  

  a.  Before finalizing, we allowed her weeks to review all terms and conditions, after review she executed contracts in DocuSign in each instance.

  b.  Months later she wants to cancel 9 of the 12 properties which is allowed per the terms and conditions of the contract, but you default.  In each instance and in good faith we either Refunded OR provided her 100% credit on any money paid to date.

  c.  With the 3 remaining properties she emails us 3 days ago to cancel all 3, then yesterday she emails back and says, "don't cancel or I ******************** We are happy to provide BBB with those emails. 

  2.  The picture she posted with the *********** gate is one of the 9 properties previously cancelled and refunded/credited.  

  3.  The claims she now makes are at a minimum fabricated.

  >>We have from the County planner a violation letter showing that there is an unauthorized container placed on one of our properties and to remove it.  *************************** is the person who placed it there without any approval to do so.  We tried to explain to her that she, "does not own the property yet" as she is "just making monthly installment payments" and we hold the Deed and per the DocuSign contract she must adhere to all local laws, etc.  if she is to access and use.  We have offered to cancel and refund BUT NOT UNTIL the container she placed is removed.  Although in her complaint there is no mention of this on her end.

  >>She claims we provided a minimum discount on a property; the facts are we provided a $7,300 credit/discount of 30% on a property costing $24,900.  Again her description is not accurate; and we can provide BBB the email showing the credit to ******* plus the finance ledger.  

  >>On another property she tells us there is a "tax lien for back taxes owed", so we call the County and they confirm that this is not true.  What is true is that we purchased the property from the County in a "tax lien sale" and for her to get title insurance on the property it will take 2 years.  Is she wants to cancel we will allow and provide a refund. 

  Quite frankly we have had it dealing with this person and are happy to cancel everything and 100% refund all her money as nothing satisfies her and when it doesn't she makes up false claims. 

  Again, in good faith we will CANCEL and 100% REFUND ALL MONEY PAID TO DATE but we will not do so until she removes the container, she placed on land that she does not own.    

  Customer response

  07/10/2024

   
  Complaint: 21886699
  
  I am rejecting this response because the companys response is irresponsible and takes absolutely no accountability for its fraudulent business practices and extremely disgusting customer service.

  Every returned property was returned because, once we personally investigated each, EVERY property ended up being 100% in opposition to what was advertised! 
  

  We actually have evidence in pictures and videos for each case. Isnt that illegal?

  This company consistently sells property that can only be accessed by literally having to TRESPASS on someone elses land!

  Using bait and switch tactics; lies and false written advertisements and the word government in their name, to secure money from unsuspecting, innocent individuals and senior citizens is illegal and wire fraud. Honesty, this is something that should be immediately investigated by the *** and other Federal & local agencies.

  In addition, there absolutely was never anything fabricated on our part.  

  
  Again, I still have all of the recordings and written correspondence
  
  
   involved, to corroborate this fact with regard to every scenario that they mentioned within their response from our original complaint as well.
  
  In summary, there is absolutely nothing on our written purchase agreement
  
  
   that forbids any sort of personal property from being located on financed property with this company. 
  This company has been incessantly using manipulative tactics that breaches their contracts weve observed.

  All of these facts being said, if this company IMMEDIATELY provides 100% refund for our only 3 holdings left with them this will be satisfactory. They have already received the Quit Claim deed for one of the properties 3 days ago.
  

  We were told, in writing, that we would receive an overnight 100% refund once they receive the deed. It has literally been 3 days since they have had the deed. Unfortunately, we still have not received any refund.

   

  Honestly, we will thoroughly enjoy having this company eliminated from lying on and stealing from us. We want 100% refund for everything immediately. As a military veteran and retired senior citizen, we are extremely dissatisfied with this companys customer service. 3 days so far, nothing received.

   

  Customer response

  07/11/2024

  The company has sent the appropriate form for 100% refund.

  
  Please remove my previous rejection.

   

  Please change it to acceptance for the 100% refund of everything that we paid.

  Customer response

  07/11/2024

  Dear BBB,

  Please update my rejection to acceptance. The company has provided the correct form for 100% refund for the Fresno county property.

  The company, via ***********, has stated that they will immediately provide 100% refund for the other 2 properties.* We both have acknowledged that the  ************ property will have the trailer removed before that particular lot is 100% refunded.

• Initial Complaint

  05/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Went to an online auction called government auction that has nothing to do with the government that should be a crime..I won an auction for over ******* and deposited in to their **** of America account as instructed and since doing that on April 30th 2022 I have told everything but the truth on a 10 acre desert land in ******** *****..the auction number is ********..I have called serveral time and email numerous times and mostly ignored,the auction I deposited in their **** of America account as instructed the sum of ****** for two auctions won..one was ***** and the other ******..that auction number is ******** and ********...that was deposited at the ************ ************** branch on may 6th 2022 and I have the receipts..it's now been 10 days and no shipping out of the paid for items so today 5_12_22 I called and ask for my money back and was told they had to talk to the manager who is ****** and **** who owns this company with very bad reviews of deceit...when I went back to the website I was blocked revoked from entering the site .and no further word on my money or items I paid for ..it's fraud and money laundering and extortion..and using **** of America to get people's money..they don't return phone calls or emails..but you have 4 days to pay them....highfees...crooks

  

  Business response

  06/02/2022

  I dont know where to start but our only focus is to;

   

  1. Have our customers have a positive experience when using our service and site.
  2. Protect our employees from harassment, abuse and threats to their well-being.

   

  We dont understand how the BBB allows people to spew falsehoods without any recourse?

   

  As it relates to this situation we had to open a file and document his behavior, this is what is documented.

   

  1. ******************* called our customer support group yelling and screaming and using the most vile language.    

   

  2. We have 27 emails and 6 phone calls regarding 3 items purchased.  We communicated to the customer they would receive a full and 100% refund per our policy.  We asked for him to quit contacting us, we then banned him from our site but the threats and harassment only continued.  Service then asked management to file a report against the customer fearing safety and of him being unstable.

   

  From a business standpoint here are the facts.

   

  1. We immediately refunded 2 of the 3 items and we received a Thank You email from ******************** per below;

   

  From: ***************************** wjessie761@
  Sent: Thursday, May 19, 2022 1:49 PM
  To: @governmentauction.com>
  Subject: Re: 2 checks received....thank you
  Importance: High

   

  2. The 3^rd item he purchased was land in ***** which we had already had a notary and deed signed over to him.  AFTER this he requested a refund which we did and were happy to do but we communicated to him that it would take a few days as we would need to reverse the notary and deed.  Once completed he cashed our check per below;

   

  Amount: $1,248.93 Check number: 00000001633 Transaction date: 05/24/2022

   

  Again we want happy and satisfied customers and everything was handled with a 100% refund.  We cannot tolerate abuse, harassment and threats to our employees.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩