Business ProfileforDouble G Construction Corp.

I want to formally lodge a complaint against Double G Roofing due to their severe mismanagement and unprofessional conduct, which has caused significant financial and emotional distress. They are diligent and friendly during the initial phase, but once they obtain funds, they go silent.Despite over two years of delays and countless unanswered emails, it wasn't until I threatened legal action that any progress was made. Shockingly, once the project was completed they attempted to levy additional charges for materials without prior notice and threatened to place a lien on my property for $2,270. They refuse to recognize the conditional lien waiver they signed on July 11, 2022, and the agreed-upon payment plan for the deductible, showing blatant disregard for our agreement.I believe they are deceptive with their customers, engaging them in signing open-estimate contracts and then charging for undisclosed additional costs. They never provided a detailed breakdown of project costs, leaving it open for them to charge any additional costs. It seems this company takes advantage of customers with this scheme.I am seeking the BBB's assistance in resolving this matter and holding Double G Roofing accountable for their actions.8/26/2020: Signed GCA.5/30/2022: Insurance claim settlement finalized.7/11/2022: Signed Conditional Waiver and Release of Lien.7/12/2022: Amended Agreement to clarify project scope and total cost of $65,283.46, with a $6,780 deductible payable post-completion.8/17/2022: Double G recieved the settlement check.10/15/2022: HOA approved roof replacement.March 2023: Double G provided a scheduled project start date.June 2023: City of ************** approved the permit.Second Half of 2023: Followed up via calls and emails with no responses or vague excuses.December 2023: Sent communication with evidence of roof leaks, inquiring about project start.January 2024: Sent a demand letter; after follow-up, ******************* promised to prioritize the project