Reviews
180 Customer Reviews
Review from Barbara S
1 star03/01/2025
This company is confused rela*ed *o,orders. I was a renew order cus*omer firs* *hey go* confused rela*ed *o an order *hen *hey cancelled an order *hen *hey didn* find wha* *o do wi*h a. Order. I cancelled several mon*hs ago because *he con*ac* person was very indignan*. NOW. I ge* a no*ifica*ion my order is being sr * and i* is in pending in my bank accoun*. I have called *ex*ed and finally *alked *o someone who didn* unders*and wha* was going on. Then shou*ed. Ok i will cancel i*. I dies * ge* charged unless we send i*. We will no* send i*. Wel now i*s in *he mail *o deliver Monday my bank has no* removed *he charge. I was *o,d by *he bank *o con*es* *he charge. I have sen* Severn essages *o *******. Lef* a message and asked for a call back. NOTHING !!!!! This company has a real problem wi*h service. I will never ircer from *hem. HELP
1-800-PetMeds Response
03/05/2025
Hi *******
Thank you for allowing PetMeds to address this concern. We're very sorry to hear you had a poor experience with us. We place a pending hold for the funds once an order is placed. However, we do not bill until an order is shipped. Any order cancellations will release the pending authorization within 3-5 business days depending on your bank. One of our customer care Managers have contacted you in hopes of working towards a resolution. We apologize for any inconvenience this may have caused. If you have any questions or concerns, please contact our ******************** at **************.
Thank you!Review from Terri E
5 stars02/14/2025
*****(?) was awesome!! She adjusted the price of my order and I greatly appreciate it!!Review from Therese H
5 stars02/12/2025
Your company is amazing. You go above and beyond. I placed an order and **** lost it. I sent you an email and instantly you replaced my order at no charge to me. Now thats service! Thank you so much. *******.Review from Ron R
5 stars02/10/2025
Excellent to work with. Very helpful in making sure my dog get her medications on time.Review from Danni C
5 stars02/10/2025
Thanks so much for helping me!! I was affected by the fires near Pasadena. My vet is in Altadena and it's closed for a month or so. I needed my pet's meds but had no prescription due to my vet being closed. You guys gave allowed me to get the meds without a prescription for a month! I appreciate it! I wish I recalled the name of the person who helped me, I know her named started with an L.Review from Kathy L
5 stars02/10/2025
Excellent! ***** did everything to help me and make it very easy. She was easy to talk to and Listened carefully while I explained what I needed. She then explained the best way to go about it and even made some excellent suggestions which I appreciated. She then followed up with an Email and her contact info suggesting I could call her direct for future orders, which I also appreciated. most of all she was pleasant, Kind and helpful which is hard to come by these days. I appreciate the convenience of your companys process of interacting with my vet as well. That made it much easier on me. Now Im just waiting on my order to arrive!Review from C. C
5 stars02/07/2025
Couldn’t get online order to process, so called in and and reached your SUPER Customer Service Representative PEGGY. Peggy updated our information and completed our order knowledgeably, with a winning attitude that was a pleasure to work with. Reliable products & excellent customer service has kept my patronage with you since the 1980’s. Thank you very much!????Review from Annie B
5 stars02/06/2025
**** helped me with my order today. I was having trouble using the website but **** straightened everything out and the order was expedited. **** was extremely helpful and very friendly. Because of service like this, I love PetMeds. Thank you, ****Review from Margaret M K
5 stars02/06/2025
***** was a delight!She was pleasant, professional, informative, and just all-around helpful! She tackled my problem, solved It with a little digging, and did it all with a smile.Review from Meagan W
5 stars02/05/2025
Laila was an absolute pleasure and helped me so much. She deserves a raise and promotion. Incredibly professional and went above and beyond. Thank you again Laila!
Customer Review Rating
Average of 180 Customer Reviews
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