Business ProfileforOcean Reef Resorts, Inc.

Would not recommend this rental company ever. Customer service and response to isues is all but nonexistent.Stayed at Blue Mountain Villas from July 29 to August 5, 2023 When we arrived we were aware there was construction taking place on the condos and had been told shortly beforehand there would be scaffolding, etc. in place. However we were not prepared to have our entire gulf front balcony covered with construction trash except for one small area. and windows taped up with plastic, Even the balcony furniture had been shoved inside the unit. I immediately called Ocean Reef rentals and Informed them of the problem. They said they would contact the hoa and let them know. Aked me to text pictures of the trash which I did. No reponse. Thendiscovered upstairs bathroom sink only had a trickle of water. Called again on Monday to see what was going to be done about the balcony trash and let them know of the trickle. Sent someone out to check on the faucet. Said he would turn it into plumbing and they would fix it. Never heard back from anyone and it was never fixed.Additionally the icemaker in the refrigerator did not work. Called again and left a voice mail about trash still on deck and faucet. Received absolutely no response.On Thursday, sent an extensive text saying only two days left of vacation and no one was responding to our concerns in any way and how frustrating it was to rent a gulf front condo and not be able to emjoy the view and use the deck. AGAIN, there was absolute silence from Ocean reef resorts. The trash was never removed. The worst cutomer service I have ever experienced in any rental anywhere. The message being that they just don't care. How can you contact a rental agency at least four times and not one thing is done or even acknowledged? Terrible experience and total lack of concern for the customer. Really ruined what was a long awaited vacation. Never again would I use or recommend Ocean Reef Resorts,