We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies
on BBB websites to remember your preferences, improve website performance and enhance user experience, and
to recommend content we believe will be most relevant to you. Most cookies collect anonymous information
such as how users arrive at and use the website. Some cookies are necessary to allow the website to
function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary Cookies must always be enabled

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
Share
Business Profile

Adult Novelties

Ella Paradis Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Adult Novelties.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/21/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought some personal sexual items on Sept 15, 2022 and as of yet I have never received them. I have called several times and left a detailed message, I have texted and left a detailed message I also emailed them with a detailed message and have never received any responses to any of these forms of communication. At this point in time I want my full refund back of $103. 98

  • Initial Complaint

    Date:11/01/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered online on September 4 2022 for $185.27 and have reached out to them multiple times regarding my order. They have ignored all my emails, phone calls, and requests online for support as I have not received any tracking information or products. It was supposed to ship out within 5 business days and I have not been given any response in almost 2 months. Emails being sent now are just bouncing back.

  • Initial Complaint

    Date:10/24/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on 9/8/22 for $76.60 after tax ($5.63) and shipping protection ($0.98). I contacted the merchant multiple times and for weeks they had their website down and made it almost impossible to access my account and contact them. I did however find some contact info on their website and emailed, called, and texted. I sent a contact request on 9/14/22 asking when I can expect my item to ship. I received an email response back from ******************************* that they are working on getting it shipped out and it takes around 3-5 business days to ship. It also said I would receive an update and tracking once it ships. I never received either. I contacted via email on 9/27/22 to the email they contacted me from (and the email is posted on their website too) but I received an "address not found" email back. I also texted the number on their site *************) on 10/4 and received an automatic response but no response to my statement about wanting a full refund. I also made a complaint through Norton shopping guarantee, buy safe (shipping protection i bought with order for .98 cents) on 10/6/22 (before the shipping protection benefits expired). It said ella paradis had 10 days to respond. I was generous enough to consider that business days and now it is the 24th of October and no response from ella paradis on there either. Horrible business practices. Please provide my full refund of $76.60. Thank you.

  • Initial Complaint

    Date:10/21/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 9/12/2022. The website shows the order as confirmed but I have still not received any shipping or tracking information. I have tried calling, leaving a callback number, with no call returned. I have emailed the company FIVE times with no response. I've also left information on their website form, also receiving no response.I've requested a refund from PayPal and they are processing this request now, but seriously, over a month and no communication or follow up on an order of over $120 worth of product is the worst customer experience I've had in a very long time,

  • Initial Complaint

    Date:10/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered and paid for a product order #********* sept 14th 2022 and like numerous other customers I never received the product! The email is disabled and you do not return messages and your customer service does not even work! Where is my item or do I need to file a lawsuit against you

  • Initial Complaint

    Date:10/09/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order in 9/12/22 for one item and paid in full through PayPal. I got a confirmation email for my order #********* of a Butterfly Clitoral Stimulator 1 for $38.99 with a discount for a total of $31.20. However, there has been no update on shipment and all my calls go unanswered. The email bounces back when I try to contact them, and their text option does not work (only answer is reply yes but no one answers after that). I have bought from this company before, but this is the only time Ive had this issue. Im really disappointed that it appears they have taken my money and have no intention of fulfilling this order.

  • Initial Complaint

    Date:09/26/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order Number **********, made on the 9th, payment confirmed the 13th through the ******************************* email. The item cost me $37.60 and was their Butterfly Clitoral Stimulator, product number ************, for which I the shipping information stated it would arrive in 5-7 business days (as of writing this it has now been 11 business days). After no updates on my order aside from the ever present "On its way" icon after checking for several days, I went to look again and now the page now tells me I need to pay for my item again. I already paid for my item. I have attached the the statement from my bank proving this, as well as the email chain in which my payment was confirmed, and a screenshot of the order page in which it says I need to pay for my order again.I have been trying to get a hold of some from the company to help me for several days. No response from the texting number. No response from the calling number. No response from multiple messages through the website. Only a few days after my correspondence with the wecare email and trying to contact help through it again, and the email either was deleted or is no longer receiving messages, as all attempted correspondence through it are bounced back to me, which the pdf of the email chain will also show.I would like my money back. I do not trust this company to deliver me a quality product, if it is ever delivered. Recent reviews on the company on other websites have confirmed that I am not the only person this is happening to.

  • Initial Complaint

    Date:09/20/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September thirteenth 2022, exactly a week ago, I placed an order with Ella Paradis totaling $37.19 on their product 'Pixie wand massager special edition'. Because I have yet to get shipping information, throughout the week I have been trying to contact this company with calls and emails about my concerns and have been met with no response or callback. The day after I placed my order the company 'temporarily' shut down their online shop and now I can't even view my order on the website. I decided to do deeper research on the company and It seems many people are having the same problems as I am. Because of these issues I can no longer feasibly rely on getting my order. I would instead like a full refund on my purchase. My order number is #*********.

  • Initial Complaint

    Date:07/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a faulty product from this company, and I have been trying relentless for two weeks to get a replacement or a refund. I've submitted multiple return requests, emails, and tried to call the company, but they were "unable to answer my call at this time". I have received no response from them. The product I received has zero functionality. It doesn't turn on even after being charged for 24 hours. I purchased the product on 6/14/22 and received it on 6/29/22. I paid $39.30 for the Butterfly Clitoral Stimulator, product SKU: ************. My order number is **********. I have not heard a single thing back from this business after making multiple attempts to contact them.

    Business Response

    Date: 07/20/2022

    Hello,

    We are sincerely apologetic regarding any issues and delays that *** have occurred. Order #********** was placed on 6/14/22 and Shipped on 6/16/22 with tracking #**************************. The first point of contact was on 7/11/22 via our support contact page, where troubleshooting steps were attempted with no response. On 7/14/22 via SMS, we were contacted again without confirmation of the troubleshooting steps previously provided and no response when asked for order information. On 7/19/22 via two contact page submissions and a chat, we attempted to replace the item. A response asking for a refund was received and the refund was processed at 7:30pm EST and the following notification was sent:

    Your refund in the amount of $39.39 has been processed. Please allow up to 5-7 business days to reflect on your bank statement. If your refund isn't reflected on your bank statement after 5-7 business days, please contact your financial institution directly.

     

Ella Paradis Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.