ComplaintsforComfortside LLC

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had brand new air conditioning units installed last summer. They worked for a month (until end of last summer). They have not worked this year at all. We have a 7 year warranty on the compressor and a 5 year warranty on parts. We have submitted a claim through the warranty and followed all of their instructions. We had FIVE parts replaced and it is still not working. Comfort Side is contending that when our professional **** contractor replaced the FIFTH part of the unit, that he used a part that was different from what Comfort Side mailed to my house. Not only is this incongruent with past behavior, since he had properly installed the unit on 8/3/2023 and replaced FOUR parts that Comfort Side had sent to my house, but this is also factually incorrect. I personally handed the parts to the **** contractor and watched him install the parts directly from ************. In fact, I still have the original packaging and the parts that were replaced sitting in my backyard as evidence. Comfort Side is clearly attempting to ***** its responsibilities under the warranty and is not standing by their product. I demand that they make me whole by either replacing the entire compressor unit or refunding me my purchase in full. See the attached summary for more details.

  

  Business response

  07/03/2024

  Dear **********,

  Thank you for bringing this matter to our attention. We take all customer concerns seriously and aim to resolve any issues promptly and fairly.
  

  Upon reviewing your complaint regarding the warranty of the **** control board, we would like to clarify our warranty policy and the findings from our investigation:
  Warranty Coverage: *** limited warranty covers parts only, as explicitly stated in the warranty documentation provided at the time of purchase. This policy ensures that any defective part will be replaced at no cost to you. However, labor, refrigerant, and shipping costs are not included under the warranty coverage.
  Control Board Installation: *** records and the evidence we maintain indicate that the control board was not installed by the **** technician. As part of our quality control process, we mark all outgoing parts with two dots for identification. Upon examining the control board in question, it was evident that this marking was missing, suggesting that the part was not installed.

  I am unable to upload the images provide the day of as the file is too large to upload, but I am happy to email them over upon request. 
  We are committed to ensuring our customers receive the highest quality service and parts. If you believe there has been an error or have additional information that might help us resolve this matter, please do not hesitate to contact our customer service team directly.
  Thank you for your understanding and cooperation.
  Sincerely,

  Tech support management - ***

  Customer response

  07/08/2024

   
  Complaint: 21935308
  
  I am rejecting this response because:

  Nothing in the warranty (see attached) limits it to parts only.  The compressor has a 7 year warranty.  The compressor does not work.  All parts have been successfully replaced (some several times) and it still does not work.  I need a replacement unit as covered by the warranty.

  
  Sincerely,
  
  ***************************************

  

  Business response

  07/09/2024

  Attached are the pictures of the boards that were marked. 

  Customer response

  07/10/2024

   
  Complaint: 21935308
  
  I am rejecting this response because:
  

  I physically handed the part that ComfortSide handed me to the **** professional and watched him install it, just like the other FOUR parts on THREE other occasions that ComfortSide mailed to my house and the **** professional installed.  Moreover, the board had been replaced before and accepted by ComfortSide and the unit was still not working
  

  Regardless, the compressor/condenser unit is not working.  It is under a 7 year warranty.  It was purchased in August 2023.  I need a replacement unit or my money back.  It is pretty simple actually.  

  
  Sincerely,
  
  ***************************************

• Initial Complaint

  07/02/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We purchased a mini split AC system from comfort side for a remodel project in our home. Immediately after having the system professionally installed, we discovered that there was an issue with one of the systems. A blower wheel was out of balance which causes vibration and noise. Our hvac tech recommended having it replaced or the system would likely fail prematurely. After hours on the phone with comfortside tech support they said they would send us a new blower wheel but we would be required to pay shipping. I dont think we should be required to pay anything to remedy defective products, but we paid the $25 to have the part shipped. When we received the package, comfort side shipped us the wrong part. We called customer support again and they now want more money to ship the correct part. We also have issues with the thermostats that their customer support has not been able to help us with and have provided no solutions to our problem.

  

  Business response

  07/03/2024

  We have reached out to ******************************* to inform him we will go ahead and ship out the correct part at our cost. 

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Cooper and Hunter's warranty program is deceitful, dishonest, and wrong. After less than a year of having their ductless unit, the copper line set burst open with a 2-inch cut. Our trusted and reliable local **** company, said they had never seen such a flimsy, cheap copper line used on a line set. After spending $3,000 in repairs for new freon, leak tests, service calls, and now a replacement copper line set, Cooper and Hunter refuses to pay me for any warranty repairs. They claim the copper line set is an accessory, not a part and will not pay for the repair. In legal terms, a part is an essential component required for the equipment's operation. An accessory is an optional addition for the machine that is not vital to it's function. This **** unit cannot function without it's line set, making Cooper and Hunter's classification misleading and unfair. This is a deceptive and deliberate move by C&H to avoid responsibility for a failed part on their unit with less than a year of use. After reading other reviews online, it sounds like anyone that runs into trouble with this company faces many difficult challenges getting any warranty coverage. I have receipts for 4 separate service calls to **** companies and while I know they won't cover the freon or assessment fees from the **** workers, the very least they could do is pay for the repair of their failed, cheaply made PART they use in their systems. Their refusal to stand behind their product in this instance raises serious concerns about their commitment to customer satisfaction and the reliability of their equipment.

  

  Business response

  07/12/2024

  Our warranty statement is on our website at ******************************************. Under warranty guide you are able to view and download what our limited warrant does and does not cover. 

  I have attached the file for your convenience. On the second page on the bottom, line 11 and 13, it clearly states we do not cover accessories, ie line sets, nor the cost of refilling disposing or the cost of additional refrigerant. 

  If you have any other concerns or questions feel free to reach out to us at ************.

  Customer response

  08/05/2024

  Their response just shows how much they don't care about their customers or honor the **** product they produce. I've spent thousands on repairs for this unit they made and they offer nothing in exchange. I paid the money to have the copper line set replaced, at $888. A few weeks later, now it's leaking from the junction of the **** unit and copper line set. This is unacceptable for a company to offer a product that does not work and offer no warranty help.

  

  Business response

  08/06/2024

  Thank you for replying to our last response, We understand your frustration and regret that you are experiencing issues with your HVAC unit.
  Regarding your complaint, we would like to clarify our warranty policy. On the limited warranty policy line under "What our warranty does not cover" on line 14, it clearly states that line sets are not covered.

  While we strive to produce reliable and high-quality products, there are specific components that fall outside the scope of our warranty.
  Unfortunately, the line set replacement cost of $888 is not covered under our limited warranty. I have provide another copy of the warranty from our website to this reply for your reference. Here is the web address, ******************************************.

• Initial Complaint

  05/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a ductless mini split from **** and had a professional install in my garage about 2 years ago according to the manual and registered the warranty. The warranty said it must be installed by a certified AC tech to be covered under warranty. I did this according to the waranty requirements. The unit failed on May 25, 2024. They made me have a certified HVAC technician come out to diagnose it with them over the phone. After the tech called them, they claimed its not covered under warranty because my voltage from the grid was at 250v and they claim the ****** of the pipe is too short at 6'. When I referred to the installation manual, the voltage says up to 253v (90-110% of the rated 230v for the unit) The house has a whole home surge suppressor so a surge wouldn't have damaged the unit and the line ****** says the minimum is only to minimize noise and vibrations in the manual and only mentions a max ****** that's required. I have 6' of piping which the service tech who installed it said was perfectly fine. They refuse to cover the failed compressor under warranty claiming that its due to the voltage and line ******. They refuse to talk to the home owner and will only talk to a service technician. When I initially called them they claimed it was not under warranty and then when I showed them proof that I registered it, they changed the warranty status and told me I needed to hire a technician to diagnose it. This business has some shady business practices and seems to find any excuse they possibly can to deny coverage under warranty for a faulty product.

  

  Business response

  05/30/2024

  Thank you for reaching out regarding the issues you've experienced with your **** ductless mini split system. We understand your frustration and appreciate the opportunity to address your concerns.

  Upon reviewing your case, we found the following:

  Voltage: While the unit is designed to operate within a range of 207v to 253v, it is important to note that consistent operation at the upper limit can contribute to long-term stress on the unit's components. Although your home's voltage of 250v falls within this range, it can still potentially impact the unit's performance over time.

  Piping Length: The installation manual specifies that the minimum piping length recommendations are primarily to minimize noise and vibrations. However, in practical terms, the length of the piping can significantly influence the systems operational efficiency and longevity. The 6-foot piping used in your installation is shorter than typically recommended, which can lead to issues with the compressor over time.

  After discussing with the certified HVAC technician during the diagnostic process, it was determined that the installation did not adhere to optimal installation practices. Specifically, the 6-foot pipe length was a contributing factor to the compressor failure. While the manual does focus on the maximum length for piping, the minimum length is equally critical to ensure proper system function and avoid undue stress on the compressor.

  We acknowledge that there was a misunderstanding regarding the initial warranty registration. Once proof of registration was provided, we promptly updated your warranty status and requested a certified technician's evaluation to ensure an accurate diagnosis.

  While we understand your concerns about our warranty process, our primary goal is to ensure that all installations meet the necessary standards to provide reliable and long-term performance. Unfortunately, in this instance, the installation issues contributed to the failure, which is not covered under the terms of the warranty as it does not stem from a manufacturing defect.

  We value your feedback and will use it to improve our communication and service procedures. If you have any further questions or need additional assistance, please do not hesitate to contact us. We are committed to ensuring our customers have the best possible experience with our products.
  Thank you for your understanding.

• Initial Complaint

  02/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've bought about 3 units, the latter not even 6 months ago just blew off. I own a restaurant....imagine how important A/C is.I've called my technician, who suggested the condenser to be replaced, called the store who sold it....ending up calling C&H to honor their warranty. ****** answered and requested the warranty registration... then she wanted pictures, now she wants a video of "bubbling" test... DONE! despite having provided the serial number...she also wanted the receipt! It's 3 weeks already that they're giving me the merry-go-round... she denies herself and the others play along! DO NOT BUY!!!! next will be State Attorney and yes...court! There should be a law to force them to honor warranty, provide technician and have a bond like many other business......... to install and maintain, test the unit i spent over $1500

  

  Business response

  02/06/2024

  Dear *********************************,
  We appreciate you reaching out to us regarding the recent issue you encountered with your C&H air conditioning unit. We understand the frustration and inconvenience this situation has caused, especially given the essential nature of air conditioning, particularly in a restaurant environment.
  Upon reviewing your case, we regret to inform you that our warranty coverage extends to specific parts of the air conditioning unit rather than the entire unit itself. We understand that this may not have been communicated clearly at the time of purchase, and we apologize for any confusion or inconvenience this may have caused. We did however make an exception on this to assist you but required an shipping address. We had reached out to you on 1/29/24 on this matter. 
  Our warranty policy typically covers defects in materials and workmanship for certain components of the unit. We apologize if this was not made explicit during your purchase or in our warranty documentation. The Limited warranty statement is available on our website, I have also included the warranty on this reply for your convenience.
  Regarding the requests for warranty registration, pictures, video of the "bubbling" test, and receipt, we understand that this may seem burdensome. However, these steps are part of our standard warranty claim process to assess the nature of the issue and determine the appropriate course of action, whether it involves warranty coverage or other forms of support.
  We apologize for any delays or miscommunication that occurred during the warranty claim process. We are committed to resolving this matter promptly and providing you with the necessary assistance to address the issue with your air conditioning unit.
  While we understand your frustration, we kindly ask for your cooperation in providing the requested documentation to facilitate the resolution process. Our customer service team is here to assist you every step of the way and ensure that your concerns are addressed to the best of our ability.
  If you have any further questions or concerns regarding your warranty coverage or the resolution process, please do not hesitate to contact our customer service team at ************ or directly to me at ******************************* We appreciate your understanding and patience as we work to resolve this matter to your satisfaction.
  Sincerely, 
  ***
  
  

  Customer response

  02/06/2024

   
  Complaint: 21252041
  
  I am rejecting this response because:

  once again, your response is not what i've been told and promised, on the 29th you never requested an address...rather promised action which never happen; btw the address is clear on the receipt i've promptly sent upon request, twice, by email and text! cannot upload here cause the jpeg size.

  Stop shaking the ****...as per today 2/6/24 ****** finally incomodated herself and promised to ship a new unit....we shall see!

  If i won't receive a tracking number as requested by monday 2-6-24 I'll take further action.

  
  Sincerely,
  
  ***********************************

• Initial Complaint

  02/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a mini split on January 27th through Amazon. They said my minisplit arrived that next Thursday. When I got home and started opening it up I realized they had sent me a different unit. I tried to contact them through the phone number on the packing list and the contact features on Amazon. 5 days later they called me, accused me of stealing their product after I told them the annoyance they had already caused me. It is February and I cannot set up my new heating system because they have made too many mistakes. I have not received my refund yet for my now cancelled order. And they have already changed dates on when it will be convenient for them to take their equipment back and stop using my garage as a warehouse for free

  

  Business response

  02/09/2024

  The customer did not initiate contact with us; we have no record of any messages, inquiries, or calls from the customer indicating that they received the incorrect unit.
  
  We reached out to the customer regarding the incorrect system to arrange the return and facilitate the dispatch of the correct one. However, the customer opted for a refund instead of a replacement. Subsequently, the system was successfully returned, and the customer has been fully refunded. 

  Customer response

  02/12/2024

   
  Complaint: 21251599
  
  I am rejecting this response because:

  Attached is the portion of the packing slip that has the number to "comfortside" which the good liars at MINISPLITS4LESS said they didn't know that number. Though later I was told that there was only one girl and her supervisor in the office. They also admitted to knowing that number later. Also attached is a screenshot from Amazon on 2/3/24 asking if the seller had responded and resolved the issue with shipping which they obviously hadn't. I'm so sick of this companies lies. I tried to reach them on the number they provided. I tried to contact them through Amazon. They are incompetent and liars. 

   

  Furthermore they say that they reimbursed the full amount. This is not true. Amazon reimbursed the amount. The amount they tried to reimburse is also on an attached screenshot($0.01). Amazon a to z guarantee was used to recover the rest of the money.

   

  This company is without a doubt the worst company I have ever had any dealing with. Corrupt to the core and every employee I spoke with in two days of h*** was an awful person. 

  
  Sincerely,
  
  ***********************

  

  Business response

  02/13/2024

  Kindly note that MiniSplits4less ships directly from the manufacturer. Thus, the packing list you've received contains the manufacturer's phone number. For any documentation or inquiries, customers are advised to contact the online distributor directly, as they are the ones you purchased from. The manufacturer does not maintain records of orders purchased through distributors. Seller has no records of any messages, inquiries on Amazon. Communication on Amazon began when seller reached out to the customer regarding the incorrect system to arrange the return and facilitate the dispatch of the correct one. Customer opted for a refund instead. Additionally, a reimbursement of $0.01 was issued upon the product's pickup, as it was not physically in our possession. In adherence to Amazon's guidelines, a full refund is submitted upon verifying that the returned product matches the original shipment. Following successful delivery and inspection by our warehouse team, a full refund of $782.95 was promptly issued by the seller, not Amazon.
   

  Customer response

  02/13/2024

   
  Complaint: 21251599
  
  I am rejecting this response because:

  Your employee told me that the full refund would be applied after the wrong unit you sent, through incompetence, was on the truck, that was a lie. Your employee first told me they didn't know comfortside's number, that was a lie. Later they told me they did know the number. I have provided an email snapshot from Amazon that I reached out to you there also. I did try to contact you. Because your company wants to play shell games to ***** responsibility you dropped the ball.

  Amazon in separate communications verified that they secured the refund, not you. And Amazon has never lied to me yet, you have repeatedly. I've got my money back you have your equipment back. Your employees need to be fired for lying constantly or if that is, as it seems to be the case, official policy given raises because they are excellent at deceiving customers. In fact give your warehouse a raise also since they can't even count how many boxes are on a pallet. Honestly your entire company seems staffed by the worst people I never want to have contact with again. 

  Good riddance,
  
  ***********************

• Initial Complaint

  07/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a Cooper & Hunter split ** unit. They offer a 7yr parts warranty if unit is professionally installed. Mine was, I provided the paperwork to them for it. They verified it. My case # with them is *****. I called them Monday 7/10/23 because my ac unit wasn't workin, error code E1. I was advised that I need a licensed service tech, needs to call them on site and work through the issue to determine what is wrong and if my issue is a parts issue. My appt. with ******************* (HSH) was from for sometime between 8am to 10am 7/13/23, I called Southside 7/12/23 and notified them the service tech may arrive at 8am and they rudely told me that isnt their problem and I needed to schedule the tech during their operating hours. I did. HSH came to my house 7/13/23 and at approx. 10am. I called ComfortsideLLC during working hours from 9:30am until 11:20am where me and the tech made repeated calls to the only phone number listed for this company on the internet and their phones were down. A trained licensed professional ran through the unit, and determined the charring on the *** board was the issue. He wrote a detailed diagnostic on the paperwork to help me with warranty work for ComfortsideLLC to honor their policy. However around 1:30pm the phones at ComfortsideLLC came back online. I called them and confirmed with them that the phones were down, however they insisted I needed to pay an A/C tech to come back to the house and call again to work with their techs in order to honor any warranty. I was then asked by Comfortside to provide/text pictures of the charred *** board on the A/C unit and I texted them with the receipt/diagnostic from the A/C tech. They then said sorry I need to pay a technician to come out and run through the equipment with them again. While the ** tech was here, we went onto Cooper/Hunter ******* and ran through the diagnostic (code e1) issue I was having with my unit. All efforts were taken to comply with what this company.Why they ask for img

  

  Business response

  07/17/2023

  Customer calling in to get warranty details. 
  Wanted to skip troubleshooting and wants to the purchase the part. 
  He advised it is the *** board he needs. 

  We let him know all sales are final. 

  He agreed to go through the warranty and when he called back our phones were down. We had no ETA from the phone company of when the phones would be back online.

  With the picture submitted of the burnt control board we suspect there is something that is shorting the control board which would not be covered under the manufacture warranty if the cause was due to a factor outside of manufacturing. The purpose of the troubleshooting is not only to find what part has failed but also to find the cause/ reason of failure. That is not something that was provided so we are not able to send warranted parts out. We would need to troubleshoot with the tech to determine the cause. There is a possibility he calls back within a year with the same burnt spot on the control board. 

• Initial Complaint

  05/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought a four zone Cooper & Hunter mini split system from MiniSplits4Less.com on March 1, 2023. It was delivered on March 9, 2023 by R+L Carriers and delivery went smoothly. The pallet was neatly wrapped with no visible damage anywhere. The pallet sat in the garage until our HVAC guy had time to install. On April 29th, we opened the pallet for installation and found a HUGE gaping hole on the inside side of the box of the main unit, which was covered up by other boxes on the pallet. It was VERY OBVIOUSLY put there by a fork lift. There is refrigerant leaking around the hole and the unit is obviously damaged. We have not opened the box, nor have we unstrapped that box from the pallet. They refuse to send a new unit even though I was shipped a broken one. We are now out $3799, and still do not have heating or cooling in our new home.

  

  Business response

  06/07/2023

  We have not worked directly with the customer. I did reach out to the ecommerce seller and here is what they provided to **.

  "This customer placed an order for a ****** BTU Multi Zone MES and 4 wall mounts Olivia ***** and 2x12k. Based on obtained proof of delivery the order was delivered by RL Carriers on 3/9/2023 without any visible damages, signature from the customer was obtained to confirm the same. 

  Almost two months later, the customer contacted ** on 5/1/2023 saying we shipped them a damaged product and asked to send a free replacement outdoor condenser. Due to the time passed from the delivery date the request for replacement was denied. 
  
  On May 10, 2023 the customer left ** a negative review on a Trustpilot  

  And, on June 3, 2023 the customer opened a charge-back for a full order amount despite the issue was only with a 1 box out of 5 that were delivered."

  I believe since this was already refunded through a charge back there is nothing we can follow through with. 

• Initial Complaint

  04/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This issue has been on going since the original purchase of the **** mini split **** ALPIC system approximately 10 months ago. Upon initial installation by a licensed **** company; the system failed and the contact for ****, Cooper & Hunter aka ** Comfortside, replaced the exterior unit. However the problem was due to the interior unit. After contacting BBB and filing a complaint, ****, Cooper & Hunter aka ** Comfortside, agreed to replace the interior unit as well. The device was installed and was working until about a week ago the heating ability of the unit no longer operated. Calling the service department for ****, Cooper & Hunter aka ** Comfortside, they stated that I would yet again need to hire a licensed tech. The tech discovered a failed motherboard of the exterior unit. ****, Cooper & Hunter aka ** Comfortside, refused to cover the part first stating that it was not covered under their warranty, then stating that the unit was not registered. The unit was a replacement provided by them, now they say that it was not registered. ****, Cooper & Hunter aka ** Comfortside, this department finds any excuse to not cover the device are argumentative and hostile towards customers, they taunt the situation causing a virtually impossible ability to get a resolution let alone help of their failed device. ******, the representative from ****, Cooper & Hunter aka ** Comfortside, went above and beyond to cause this matter to deteriorate rapidly offer zero assistance in resolving the matter and was eager to dismiss any possibility of warranty but, was too quick to offer selling the replacement failed part. Minding that this device is within 1 year of installation. (Ultimately I sourced the replacement part and purchased and installed with the unit currently working however, the part should still be replaced under warranty). Emails were sent on 4/10/23 to ****** asking for the replacement of the failed part with a reply on 4/12/23 stating that the part was not covered. Again, the system was replaced by ****, Cooper & Hunter aka ** Comfortside.

  

  Business response

  05/08/2023

  I'm sorry to hear that you have been experiencing ongoing issues with your HVAC mini split **** ALPIC system. Based on the information provided, it appears that the warranty may not cover the situation with the failed motherboard. We have stated that the unit was not registered, and this may affect warranty coverage. While it is understandable that you are disappointed with their response, it may be helpful to review the terms and conditions of the warranty to confirm what is covered. If you have any further questions or concerns, I would suggest contacting **** customer support for further assistance.
  
  
  

  Customer response

  05/08/2023

   
  Complaint: 19940118
  
  I am rejecting this response because:  As stated in the initial complaint, the component that failed was from a replacement unit.  Previously, BBB assisted me with the outdoor unit being replaced which was under warranty.  When Comfortside/**** refused to honor the warranty; BBB was successful in helping me getting the unit replaced.  This replacement unit of the would supersede and would be, a new unit, replacing the original unit therefor this unit too would be under warranty since it was the replacement.  These are the tactics that Comfortside/**** uses to prevent honoring a valid warranty.  The entire experience with Comfortside/**** has been abysmal especially when you look at the cost of my having multiple technicians and the fact that this experience from the beginning is less than one year.
  
  Sincerely,
  
  *********************

  

  Business response

  05/19/2023

  Once we replaced the units in October the customer did not call back with issues until half a year later with a new issue and they admitted that this issue happened after a lightening storm. We told them that this issue is not manufacture related and its likely he experienced a power surge that shorted his control board. I have included our limited warranty statement on this reply underlining so. 

  Customer response

  05/19/2023

   
  Complaint: 19940118
  
  I am rejecting this response because:

   

  This is obserd, they stated that the unit was no registered, now they are saying its due to the unit being in my possession for over a few months then make a false statement that i said the failure was caused from a lightening storm.  When i called initially it was the representative that asked had there been any weather issues at the time the unit failed. I never stated there was a lightening storm or strike to the property.   Clearly this distributor does as much as it can to ensure that warranties are not honored.  They are breaching the warranty.  Next will be to file complaints with the Sec. Of State and will only further until resolved.   This operation is blantanly false advertising, voiding warranties at any chance and creating a hostile retail experience.  Its a shame that this behavior from the inception of my purchase has gone on, in retrospect I should have bought another brand, not only will i not make this mistake again but i will make it a point to let the general public know of these tactics.. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  03/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In March of 2021 I hired RC Services to install Cooper & Hunter mini split heating/AC unit. He had to return multiple times per season, summer and winter because the system never worked properly. He said the next step was for him to replace the whole unit. Now I cannot reach RC Services or the manufacturer of the units. COOPER & HUNTER. I have also filed a separate complaint here regarding RC Services AKA ******************* Services of **************************************************************

  

  Business response

  04/05/2023

  I'm sorry to hear that you're experiencing difficulties with your mini split heating/AC unit and are having trouble reaching Cooper & Hunter. It sounds like you have already taken some steps to try and address the issue. If you're unable to get in touch with RC Services or if they are unresponsive, you may need to find a different HVAC technician who can help you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩