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Complaint Details
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Initial Complaint
04/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have service with *********** to fix my car painted on passenger side , just.2 very minor little tiny scratches like the hair thin , you can not even see it but because I just bought brand new car Audi q7 , because I want this perfectly that why I contacted to *********** to touch up this for me to bring my car like brand new but that the bad idea i was make , they come they say they can do good to make my car good but the do very bad job to spray paint whole door and my whole door was bubble and all the edges very rough and dusted sticking on whole door paint, and they rescheduled another time take 2 week and come back buff this but make it look more bad again and they rescheduled another time take 2 and half week and come back spray paint again and continue to happen the same thing again all bubbles and dust stuck on the paint and the paint flow Down look very bad and they say they rescheduled for comeback to buff again for 2 more week and appointment coming they wasnt shown up to fix there mess on my brand new car and they rescheduled to next month to fix my car , I dont accept this because my car was take to long already for time fame repair like this , right now they want I waiting again and again, now his want Bbb to help me because I dont want waiting anymore look like they can not fix my car like they said I want bring my car to dealership to repaint my car door but they have to pay for everything they was making mess on my car , with the bad job they was done but they dont want handle this happened any more , can please to help me I dont want they continue to do this again with another customer, they need responsibility for their bad job, they said they cancel my service and they dont charge me but I dont accept this it not right, right now my car like this who will pay for the repair my whole door , for sure I will dont pay for there job but they have to pay for another company will fix there bad job was make on my car
Business response
05/16/2023
We had a client services representative reach out to the customer and inform them the work is covered by our lifetime warranty and to schedule a follow up visit for our tech to rectify the imperfections on the panel they worked on. Our last communication with *** was on 5/3 but we have not heard anything back from her. We're on standby and ready to proceed.
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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