ComplaintsforCarnival Corporation

• Initial Complaint

  07/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The ship itself (Carnival Vista) requires maintenance due to severe visible mold on the ceilings of multiple decks (I have pictures of the mold). The mold was so severe that I was sick for 3 days in my room from a severe allergic reaction to the mold. I advised a supervisor in guest services on the ship of the mold and instead of saying I am so sorry or what can I do to make this right? was asked "what do you expect me to do about it?" Clearly the management on the ship knows there is a mold issue because I saw with my own eyes commercial blowers in ****** trying to dry the carpets. I was not about to go see a doctor on the ship, fearing the price, after paying $28 for decongestant and cough medicine at the shops. I told the supervisor that I would see a doctor if the fee could be waived as these symptoms were ship related, and the supervisor told me that I would be charged (this occurred during the last 3 days of the cruise). As soon as we got off the ship, I drove back to ***** to see my PCP. My symptoms were a direct result of mold exposure. The physician's diagnosis further proves that our trip was disrupted due to Carnival's lack of concern for the health, safety, and well-being of their customers. I was prescribed antibiotics because it had turned into a sinus infection, steroids, and an albuterol inhaler.

  Business response

  07/08/2024

  Thank you for contacting us on behalf of *****************************.

  I sincerely apologize for the discomfort and health issues she encountered during her cruise. Our guest health and well-being are of utmost importance to us, and I am deeply sorry to hear about the allergic reaction she suffered.

  ******* has my sincere apologies for the presence of mold that she described on multiple decks and the attitude of the crew to whom she spoke. This is concerning and not reflective of the standards we aim to uphold. I assure you that we take such matters very seriously, and her feedback has been shared with our management team for immediate review and action.

  I thank her for bringing this to our attention.

  We hope to have the opportunity to provide her with a better experience on a future cruise.

  
  Sincerely,

  Guest *************** ****** of the President
  Carnival Cruise Line
  *********************************

  Customer response

  07/09/2024

   
  Complaint: 21952720
  
  I am rejecting this response because:

  It is a cold and forced apology.
  

  I am looking to be reimbursed for the time I could not be with my friends, on the graduation cruise we had booked, because Carnivals ship made me so ill. 

  Sincerely,
  
  *****************************

  Customer response

  07/10/2024

  This is absolutely not acceptable.
  

  I paid for a six day cruise, with a Cheers package, and I was only able to participate 4.5 days because of their moldy ship. They took away my time with my friends for her graduation cruise, and at this point stole my money. 
  

  I will not accept a forced apology. I want to be compensated for the loss of time with friends, and the health issues I am still dealing with to this day. 
  

  I am making sure everyone knows how Carnival is handling this also- I have contacted the **** the **************************** and I will soon be contacting the local news station here in ******* that does segments on businesses ripping customers off. 

  Customer response

  07/10/2024

  This is absolutely not acceptable.
  

  I paid for a six day cruise, with a Cheers package, and I was only able to participate 4.5 days because of their moldy ship. They took away my time with my friends for her graduation cruise, and at this point stole my money. 
  

  I will not accept a forced apology. I want to be compensated for the loss of time with friends, and the health issues I am still dealing with to this day. 
  

  I am making sure everyone knows how Carnival is handling this also- I have contacted the **** the **************************** and I will soon be contacting the local news station here in ******* that does segments on businesses ripping customers off. 

• Initial Complaint

  06/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got ate up by bed bugs, my tongue began swelling and I started breathing funny. I have asthma. Staff was flagged down by other customers to inform them that I needed help. I have a huge circle on my left arm(backside) with 3 bites in the circle it is warm to touch and red. It hurts. Im itching from my face down to my feet. I was rushed to floor zero of ship due to difficulty breathing. The nurse ** who had an RN title located on his badge stated this was a medical emergency and he recommends me to see the doctor ******* the ship. He informed me that prior to service I would need to pay ****** dollars to see the doctor even though I was having difficulty breathing and itching. I told him that I didnt have that kind of money and he gave me another option to pay for Benadryl and a tube of topical hydrocortisone cream for the bites to rub on every 4-6 hrs. He stated that he can see something was biting me but he can only recommend paying a fee and seeing doctor. So I paid for the medication because I couldnt afford the doctor. I also caught ***** along with 20 of the 54 family members I traveled with. It stormed so bad we didnt get to visit ************** in peace. As soon as we got off the boat we were soaked. They also locked my card for my purchases on the cruise every other hour. I would go to guest services and they would say we have to reactivate your card just swipe. This was the wordiest cruise ever for a first time experience. I have four babies and my one year old is are up from bed bugs as well.

  Business response

  07/02/2024

  Thank you for contacting us on behalf of *************************************.

  I sincerely apologize for the discomfort and inconvenience she faced during her voyage.

  After conducting a detailed inspection of the cabin, she occupied, our team found no signs of bedbugs. We understand that this may be frustrating to hear given the discomfort she described. It's important to us that we address her concerns seriously, and we assure her that we maintain strict sanitation protocols to ensure the well-being of all our guests.

  Regarding the storm and the inability to visit the ************** as planned, we understand how disappointing this must have been for her and her family. Weather conditions can sometimes be unpredictable, and while safety is our primary concern, we recognize that it affected her overall experience.

  I am sorry to hear that her and her travel group tested positive for Covid, this information will be forwarded to the relevant department for internal review.

  Additionally, we apologize for the repeated deactivation of her card for purchases. This should not have happened, and we will investigate this matter to prevent such occurrences in the future.

  While we understand her sentiments for compensation we must respectfully decline.

  Once again, we apologize for her disappointment and thank her for her feedback.

  
  Sincerely,

  Guest *************** ****** of the President
  Carnival Cruise Line
  **************************************************************

  Customer response

  07/02/2024

   
  Complaint: 21924256
  
  I am rejecting this response because: my cabin was never inspected I was given medication from the medical center and the nurse definitely said I should be seen by the doctor because he could tell I was being bitten but I needed to pay ********************************************************* No one investigated nor came to search my room for bedbugs. The team searched my sisters cabin where her and her child and grand daughters were bitten on the 1st floor(deck) in cabin 1305 not my cabin in 5300 on floor(deck5). Two different cabins decks and floors yet not parties are bitten up and the crew on deck acknowledged the bites were from onboard so to tell me this situation was investigated is a lie. ******************************* room was checked for bedbugs not mine they never made it to my room
  
  Sincerely,
  
  Valrhonda ***************************

• Initial Complaint

  06/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My family went on a cruise. My son turned 18 before the cruise and used his Cash App card to sign up for his Sign and sail account. We were told that a hold would be placed and then removed after the cruise if money remained. On the last day of the cruise, he added cash to his account to pay down the balance so that the hold would be sent back. We waited for the money to return to his account but when it didn't I investigated his statement. On the statement, it shows a tip was added to his dinner purchase in the Posh dining room of $100. He did not leave a $100 tip. He left $1.00. We have asked multiple times to speak with a supervisor to get this matter resolved. We have asked for me to be included in all communications to help him navigate this error by the cruise line. We have not been contacted by a supervisor. The agent attempted to assist by sending us a paper printout of the Posh dining room receipt when we asked for the one with his signature on it. They will not provide that one. This is fraud and theft. They keep offering onboard credit for $100 but we will NEVER cruise Carnival again.

  Business response

  07/01/2024

  Thank you for contacting us on behalf of *****************************.

  I am deeply sorry to hear about the issues her son encountered with his Sign and Sail account, especially regarding the incorrect tip amount charged at the Posh dining room.

  I understand how frustrating it must be to experience such an error and not receive the timely assistance they deserve. With our sincere apologies, a refund will be processed in the amount of $100 to the credit card on his sail and sign account.

  We regret that this situation has impacted her family's experience with our cruise line. While we understand her reluctance to cruise with us again, we hope to restore her confidence in our services.

  
  Sincerely,

  Guest *************** ****** of the President
  Carnival Cruise Line
  **************************************************************

  Customer response

  07/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I will monitor my sons account to ensure the money is refunded. If not I will open up a new inquiry. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a cruise for the 4th of July due to a overnight stay in ******** ******. Doing fireworks in ****** great. Paid all was good. On 06/27/2024 got notified we would now be at sea and no overnights. Called attempted to cancel. Your company had no reason for the change and spouted how they can do what they want and refused to do a refund! Cruise in June same ship paid for a nice Terraza Cabana could not sleep as you put a disabled person in the next cabin who screamed and moaned all night! You did nothing except asked if i wanted to give up all the perks I bought and move to a cheaper cabin! I cruised in November and was on the Panorama when you screwed us knowing the ship was broken and we got off in **** and was charged extra money. Time after time your cruise line provides a horrible product and your people basically say oh well. I just would like a refund! I need to stick to my new rule CARNIVAL SUCKS! I have a cruise scheduled in August and just know based on all other Carnival cruises it will be bad.

  Business response

  07/05/2024

  BBB CASE # ********
  Carnival Dream on 07.02.2024
  Booking # M3VX60
  Consumer:***************************
  
  Thank you for taking the time to contact us and keep us informed. Our executive team keeps a close eye on guests feedback and comments and have tasked me and other colleagues on my team to respond on their behalf. 
  
  We appreciate your honesty, and it deeply saddens us to know that these incidents have left such a poor impression regarding the timing and handling of the situation. It is always discouraging for us to learn that our guests are unhappy with any aspect of planning their vacation.
  
  Please understand we strive to give all our staff the best training possible when they are hired, and they do attend recurrent training regularly. We want you to know that the issues you experienced are not typical of our service and commitment to our valued guests. We sincerely apologize that our level of service was not as we had hoped.
  
  Your request has been given serious consideration from the onset and while we empathize with your situation, this is a case where we cannot honor requests to extend compensation for your cancelled booking # M3VX60. Penalties/fees incurred from a change and/or cancellation to a guest's reservation is a standard industry practice, and for this reason we recommend our guests purchase Carnivals Vacation Protection Plan.
  
  To protect the integrity of the program, we cannot make an exception as it would be unfair to all guests that purchase CVP as a safeguard for unexpected circumstances that would cause them financial losses of this nature.
  
  Despite the frustrations you encountered, we sincerely thank you for your support and hope that you will allow us the opportunity to win back your confidence and exceed your expectations onboard a future cruise. 
  
  
  We appreciate you allowing us the opportunity to review this matter with your agency.
  
  
  Thank you for your understanding.
  
  Carnival Cruise Line

  Customer response

  07/08/2024

   
  Complaint: 21909642
  
  I am rejecting this response because: Carnival knows what they did was wrong, They do not care about the customer all they care about is the bottom dollar, or stealing. DO NOT PLAN YOUR VACATION WITH THIS CRAPPY COMPANY! They agree what they did was wrong and blatantly do not care. This is a company that deserves to go broke! Return the money or we will look at other ways to recover including going to court! 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The Cruise line cancelled my husband from the cruise 6 days before departing and only offered a refund of $125.00 We initially booked this trip on 11/3/2023 Booking number B4DC25. I asked about a criminal background and how they would let us know if anything were to change/cancel. They told us that we would know if my husband cannot attend within 3-4 weeks after booking. I booked and waited to hear back from the Company. We did not hear back from them until 6 days before we sailed (after business hours via email). However, prior to that- we were getting email regarding check in and countdown of the days until we depart and also emails on what to bring. I received an email on 6/22/24 (the trip dates are 6/29/24-7/7/2024) stating that they are cancelling my husband from the cruise. We had a party of 24 traveling with us to celebrate our anniversary on 7/1/24. After talking to multiple people and getting the run around- I finally spoke to ******* who was extremely rude in the ******************** who basically said that i cannot get my money back for my husband only taxes and fees. However when we booked, it said Per Person on the website. I should not pay $3522.00 for one person for Carnival Cruise Line. They offered me no remorse and no fixing of the situation, no flight reimbursement or anything of that nature. I am requested a refund for my husband's. They had 7 months to notify us regarding my husband's status, yet they waited 6 days prior to the cruise. We could have made other plans had we known this and not have all of our friends waste their money to come celebrate us. We had a rough year with him losing his brother and me losing my dad. And all we wanted was to relax and finally take a breather, not go through hassle, red tape and money after booking well in advance. In my booking package- it did not state that this was a double occupancy at all. When I booked, it said Per Person.At the end of my booking everything states Per Person Under Guest Notes.

  Business response

  06/27/2024

  BBB COMPLAINT # ********
  Carnival Magic
  Booking B4DC25
  Consumer: *******************************
  
  
  
  Thank you for the opportunity to respond.
  
  We are sorry to hear that our valued guest is displeased with the timing and handling of the situation.
  We know our success depends on our guests and we treat all reports of guest dissatisfaction very seriously. Please be assured, the goodwill of our guests is very important to us, and we are responsive to any problem that is brought to our attention. We know a cruise is something you plan carefully and look forward to with much anticipation. While we sympathize with your situation, your husband fare was applied toward you as the remaining guest, as our policy states that single occupancy guests must pay 200% of the cruise rate. Therefore, please understand that there was no penalty, and no compensation is due from Carnival. For this reason, we recommend our guest to get some sort of travel coverage as a safeguard from financial losses of this nature. We know that this is not the answer you were looking for and apologize for any disappointment.
  
  Kind Regards,
  
  Carnival Cruise Line
  
  

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Good Day,I wanted to write you about a few concerns that we had from our cruise. There was a sewer gas smell in our room. It was so bad that it made us all feel sick to our stomachs when the door opened and someone needed to use the restroom. I thought of asking for another room but when my husband spoke to a representative earlier last week, we were told that there werent anymore rooms available on the ship (we asked because my dad was thinking of joining us for the trip). It smelled like the sewage was being stored in our room. We have an RV and the smell was similar but 10x worse. We did bring it to the attention of ***** Services and it was addresses but the smelled returned a couple of hours later. We travel on *************** as well and by far, this was the worst experience on a cruise that weve ever had. I wanted to let you know and based off of what I heard about Carnival, our family expected better. We were disappointed. We spent $3,700 to take our family on a vacation that resulted in a terribly smelly experience. While that *** not be a lot of money to most, for usit took a lot of sacrificing to save up for this cruise. We also had sheets that we had to remove due to them being stained with what looked like blood.

  Business response

  06/26/2024

  Thank you for reaching out on behalf of *************************.

  I am truly sorry to hear about the unpleasant experiences her and her family encountered during their recent cruise.

  We deeply regret that these problems marred what should have been an enjoyable and memorable family vacation.

  Our records indicate that one of our agents has already reached out to her via email and extended an onboard credit as a gesture of goodwill for the issues she faced. We hope this credit helps to address some of the inconvenience and disappointment she experienced.

  Please know that we take guest feedback seriously and are committed to improving our services to prevent such occurrences in the future. Our guest comfort and satisfaction are of the utmost importance to us, and we hope to provide her with a much better experience on her next cruise.

  
  Sincerely,

  Guest *************** ****** of the President
  Carnival Cruise Line
  **************************************************************

• Initial Complaint

  06/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We had a cruise booked for June 13th with Carnival. South Florida flooded and all flights going into *************** and ***** were canceled. I was penalized $857 because Carnival claims they were still sailing. I would like to be refunded my $857.

  Business response

  06/27/2024

  BBB CASE # ********
  Carnival Conquest on 06.14.2024
  Booking # L5ZR60
  Consumer:***********************
  
  Thank you for taking the time to contact us and to share your concerns. Our executive team keeps a close eye on guests feedback and comments and have tasked me and other colleagues on my team to respond on their behalf.  
  
  Were very sorry to hear you were unable to sail with us on the Carnival Conquest for the 06.14.2024 voyage. We know you were looking forward to your cruise and we empathize with your disappointment over having to miss your vacation plans.
  
  We have reviewed your request for special consideration and regret that were unable to honor your request for a refund/replacement cruise. We trust you understand that cancellation charges are a standard industry practice and for this reason we offer Carnivals Vacation Protection Plan as a safeguard.
  
  To protect the program's integrity, we cannot make an exception as it would be unfair to all guests that purchased CVP as a safeguard for unexpected circumstances that would cause them financial losses of this nature.
  
  We have acted in a fair and equitable manner and this statement may be considered our final position regarding this matter.
  
  We appreciate you allowing us the opportunity to review this matter with your agency.
  
  
  Thank you for your understanding.
  
  Carnival Cruise Line

  Customer response

  06/27/2024

   
  Complaint: 21902805
  
  I am rejecting this response because: this is not me canceling my cruise. This is an act of God that occurred.

  Carnival chose to continue to sail unsafely, knowing it was a storm. I have sailed Carnival before and have loved it. It is disappointing that I am having to go through this.

  Also, I met someone that was also on that same cruise that received a refund so this is garbage.

  I imagine it is because I am a black woman that I have to go through so many hoops to be offered anything.

  Carnival could have even offered it as a credit toward a future cruise but will not even do that. I do not accept this response.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  06/25/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Summary: Carnival pricing online was $4,700 at checkout. After clicking "Submit Payment" to pay "Today's Deposit" price changed to $6,290 with no notice, update, or acknowledgement of the new price.Ship: Carnival Dream Sail dates: 11/16/24 - 11/24/24 Guests : 10 Rooms: 3 Booking Numbers: (removed for privacy, can be provided upon request)On the afternoon of 6/25/24 we were at the checkout screen for the cruise and cabins referenced above (videos available upon request- images taken from video due to uploading limits). We called into the call center to ensure our VIFP # 's were updated, and proceeded to check out. After clicking "submit payment" to cover "today's deposit" of $1,530, we received a receipt that showed a total of $6,290. There was no update to the price prior to checking out, no acknowledgement of a new price, or no option to not proceed given the price change. I spent the past 3 hour and 16 minutes on the phone with various members of the Carnival call center (***********, Leelah- CSR, ******-CSR/Supervisor?, ****-Supervisor, *************************** Specialist, *****- Personal Vacation Planner). Ultimately, there was no resolution to the situation. I have videos and photos of the carnival.com checkout page, and my associated receipts after the cruise was booked reflecting both the price at checkout and the price in the receipt. Regardless if this was a "system" glitch or an online error with the Carnival website, increasing the price by nearly $1,600 without notice is more than egregious and resolution is needed.

  Business response

  06/26/2024

  BBB COMPLAINT # ********
  Carnival Dream
  Booking N4DN48, N4DN49 & N4DN50
  Consumer: *******************
  
  
  Thank you for the opportunity to respond.
  
  We are sorry to hear that our valued guest is displeased with the timing and handling of the situation.
  We know our success depends on our guests and we treat all reports of guest dissatisfaction very seriously. Please be assured, the goodwill of our guests is very important to us, and we are responsive to any problem that is brought to our attention. Please review the below fare information.
  
  
  ******************************************************************************************************************
  8. CARNIVALS RIGHT TO INCREASE FARES, INCREASE OR ESTABLISH CHARGES FOR GOODS AND SERVICES, CANCEL OR CHANGE VOYAGE, AND CHANGE STATEROOM ASSIGNMENTS AND TO PERFORM CONSTRUCTION OR REPAIRS, LIMITATIONS ON VACATION PROTECTION PRODUCTS
  (a) Subject to applicable laws, Carnival reserves the right to increase published fares and air fare supplements without prior notice. However, fully paid or deposited Guests will be protected, except for fares listed, quoted,advertised or booked in error, fuel supplements, taxes, fees and port expenses,other surcharges and changes to deposit, payment and cancellation terms/conditions, which are subject to change without notice. In the event that a cruise fare listed, quoted or advertised through any website, Carnival sales person, travel agent or any other source is booked but is incorrect due to an electronic error, typographical error, human error or any other error causing the fare to be listed, quoted or advertised for an amount not intended by Carnival, Carnival reserves the right to correct the erroneous fare by requesting the Guest to pay the correct fare intended, or by canceling the cruise in exchange for a full refund, but in no event shall Carnival be obligated to honor any such booking resulting from the error or otherwise be liable in such circumstances.
  
  ADDITIONALLY, if their cache/cookies/ browser was not cleared the provided in formation may have been inaccurate. 
  
  
  We know that this is not the answer you were looking for and apologize for any disappointment.   
  
  Kind Regards,
  
  Carnival Cruise Line
  

  Customer response

  06/26/2024

   
  Complaint: 21902191
  
  I am rejecting this response because: the deposit payment was made based upon an advertised amount at a checkout screen, and the price occurred during/after payment had been submitted. Your referenced justification does not apply to this scenario. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am attempting to collect medical expenses incurred from falling while disembarking one of Carnivals cruise ship. The cruise line is trying to put blame on the port, but because the gangway was connected to the ship, the contract with the port indicates the cruiseline is responsible. The gangway was wet from the dew/rainy weather and they failed to lay down rugs or place warning signs about a wet floor. They are telling me that I did not have travel protection. But, I should have not needed travel protection to cover me on something they were neglegant on.

  Business response

  06/26/2024

  Thank you for contacting us on behalf of ***************************.

  I am sorry to hear about the incident that occurred during debarkation and the medical expenses she incurred.

  When ****** reached out to our ********************** they had thoroughly reviewed her claim and the circumstances surrounding the incident. Our investigation included a detailed review of the conditions at the port, the connection of the gangway to the ship, and the precautions taken to ensure passenger safety. We understand her position regarding the gangway conditions but based on our contract with the port and the responsibilities outlined therein, the liability does not rest with Carnival Cruise Line in this instance.

  However, we issued a refund for some of her medical expenses in the amount of $1118.09. We also extended a Future Cruise Credit in the amount of $1084.00 and an onboard credit of $300, in which she has applied to her upcoming cruise in September.

  We truly empathize with her situation and regret that we cannot provide her with further compensation. Our decision is based on a thorough investigation and adherence to our policies and contractual agreements.

  We sincerely regret the incident and the distress it has caused her.

  
  Sincerely,

  Guest *************** ****** of the President
  Carnival Cruise Line
  **************************************************************

• Initial Complaint

  06/24/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  After sailing over 9 cruises we are Gold VIP members. All of our cruise offers are out of state as we live in the state where they depart. When I called customer service to inquire why we are not sent offers departing from where we live we were told because its not that many offers out of ************. This is not true because our sailing group of friends receive offers out of ********* very often. They have sailed ******************************* ** and sailed one time and her offers are the same as ours. I was told to contact the players club and they told me they dont deal with offers. So basically spending over 9-10,000 dollars on Carnival cruises doesnt make you qualify for a decent offer. So who picks and chooses is the question they cant explain.

  Business response

  06/25/2024

  BBB COMPLAINT # ********
  Consumer: ***************************
  
  
  Thank you for the opportunity to respond.
  
  We are sorry to hear that our valued guest is displeased with the timing and handling of the situation.
  
  We know our success depends on our guests and we treat all reports of guest dissatisfaction very seriously. Please be assured, the goodwill of our guests is very important to us, and we are responsive to any problem that is brought to our attention. On occasion, we will send private, targeted offers to a select group of guests based on specific criteria. Special targeted offers such as the ones described are based on an algorithm of multiple factors, not just the number of sailings a guest taken. They may be due to ticket revenue, type of category booked, onboard spending, gambling spending (high rollers vs. casual gamblers), etc. Like any targeted offers, there are terms & conditions that limit availability and applicability.  There are also different criteria that impact eligibility.  These rates are never available for all guests, all sailings, or all cabins. There are also often capacity controls on the inventory available for these rates. 
  
  
  We know that this is not the answer you were looking for and we apologize for any disappointment.
  
  Thank you for your understanding.
  
  Carnival Cruise Line
  

  Customer response

  06/26/2024

   
  Complaint: 21891410
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Customer response

  06/26/2024

  Being a GOLD member my offers are the same as a Red VIP member. So how is that valuing the frequent cruiser special offers. We are on the same level of offers. You talk about offers based on gambling, etc, I know one who doesnt step foot on in your casino and will receive an offer out of ********* and a free balcony. No justification and no understanding on your rules.

  Customer response

  06/26/2024

  Being a GOLD member my offers are the same as a Red VIP member. So how is that valuing the frequent cruiser special offers. We are on the same level of offers. You talk about offers based on gambling, etc, I know one who doesnt step foot on in your casino and will receive an offer out of ********* and a free balcony. No justification and no understanding on your rules.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩