ComplaintsforCarnival Corporation

• Initial Complaint

  08/25/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Booked a 7 day cruise in December 2020 which ensured that cancellations due to COVID and COVID related restrictions would be allowed without penalty for a full refund. Every time I contact Carnival cruise lines about the cancellation they hang up as soon as we mention COVID related cancellation. They have now changed their guidelines and will not honor what was said upon booking.

  Business response

  09/13/2021

  Business Response /* (1000, 5, 2021/08/26) */ BBB CASE # XXXXXXXX Carnival Glory 12.12.2021 BOOKING # K91SM8 ****** ****** Thank you for the opportunity to respond our valued guest. First and foremost, congratulations on your wedding nuptials. Our records indicate that your booking which was created via carnival.com on 12.27.2020 is a honeymoon celebration for you and Brennen. The Early Saver promotion selected at the time of booking offers the opportunity to make sure you get the best possible rate on any given sailing. The program, however, does have certain restrictions like a non-refundable deposit and an administrative fee of $50, per person, if you cancel or change sailings before the final payment date which is 09.13.2021 for your sailing as noted on your guest cabin confirmation. Our guests really value the price assurance feature. In order to maintain the integrity of the Early Saver program, we must enforce these restrictions. A $50 change fee per guest will be assessed for ship and/or sail date changes made prior to final payment due date. Remaining funds are nonrefundable/nontransferable and will be held as a future cruise credit (FCC). FCC issued in USD & must be used to book a new cruise within 12 months of cancel date. PLEASE NOTE, that due to current circumstances, the offer extended to our booked guests who have selected a non-refundable deposit promotion, or are penalty stage is the ability to re-shop for rates and availability to move/change the ship and sail date without fees. Unfortunately, we are unable to honor your request for a refund. We know this is not the answer you were hoping for and apologize in a advance for any further disappointment. Thank you for your understanding, we look forward to welcoming you onboard soon and we hope that you will allow us the opportunity to win back your confidence and exceed your expectations. Kind Regards, ************ Carnival Cruise Line Consumer Response /* (3000, 7, 2021/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) We will not be traveling with you now or anytime in the future. Business Response /* (4000, 9, 2021/08/27) */ BBB CASE # XXXXXXXX Carnival Glory 12.12.2021 BOOKING # K91SM8 ****** ****** Thank you for the opportunity to respond once again. We truly apologize for any inconvenience during these unprecedented and challenging times and appreciate your feedback. Please note, the our offer and has been well received by our guests and as such, we have acted in a fair and equitable manner. That being said, we stand firm on the options provided to you and are unable to waiver in this regard. We know this is not the answer you were hoping for, but our position is final. Thank you for your understanding. Kind Regards, Shelly Carnival Cruise Line

• Initial Complaint

  08/23/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I cannot get ahold of a live person. I've called over 10 times trying to get through even waiting up to 2 hours. My cruise was canceled for the 2nd year in a row. This time Carnival didn't even bother to notify me. Where is 200 dollar deposit?I log into my account and there is no record of the cruise I've booked since 2019? I need a phone call and an explanation on where my money is.

  Business response

  09/09/2021

  Business Response /* (1000, 5, 2021/08/25) */ BBB # XXXXXXXX Carnival Inspiration 08.21.2020 # D93GQ6 Carnival Miracle 08.23.2021 # H88BZ8 ******* ***** VIFP # XXXXXXXXXX Thank you for the opportunity to respond. We are sorry that you and Savannah were unable to sail with us and that you did not review the Important Notice sent to your email Mary 13,2021 regarding the cancellation of your recent sailing, or visit us 24/7 at carnival.com to review your booking. That said, we truly apologize for the long hold times due to a heavier than normal volume of calls and we have gladly refunded the $100.00 deposit on each booking, for a total of $200.00 to the original form of payment x 4357 and kindly ask that you allow one full billing cycle for the credit to appear on your statement. Please continue to take care of yourself and your loved ones in these unprecedented times. It is our hope that you will allow us the opportunity to win back your confidence and exceed your expectations soon. Kind Regards, Shelly Carnival Cruise Line Consumer Response /* (3000, 7, 2021/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I no longer have access to that card it was lost. Can you please mail a check to 3006 W La Salle St. Phoenix AZ XXXXX. Or call me so I can provide the right card number? XXXXXXXXXX Business Response /* (4000, 9, 2021/08/25) */ BBB # XXXXXXXX Carnival Inspiration 08.21.2020 # D93GQ6 Carnival Miracle 08.23.2021 # H88BZ8 ******* ***** VIFP # XXXXXXXXXX Thank you for the opportunity to respond once again. n the event of a closed account, if the guest does not have a balance due on their account, a refund would be issued by their bank. Some banks will instead send funds back to Carnival. If funds are returned to Carnival, our Credit Card Dept. follows up with a check request to the card holder's name and address. Not all banks return funds for closed accounts, so the card holder should contact their bank for existing policy and to verify if funds were returned to Carnival and escalate with bank management to open an investigation for Missing Funds. Thank you for your understanding. Kind Regards, Shelly Carnival Cruise Line

• Initial Complaint

  08/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We booked our cruise last year to depart this year on Nov14 on carnival dream. As the date was drawing closer we noticed covid restrictions being advertised on their website. Since we are not vaccinated,We literally spent hours trying to reach customer service waiting on hold for as much as 90 minutes at time. Several time our calls were dropped. Could not get a hold of anyone! It was so frustrating that we decided to cancel our cruise. We received a refund with the exception of our deposit and the money we paid for vacation protection. Several weeks after cancellation a carnival representative finally contacted us and proceeded to tell me there were NO covid restrictions on my booking. But yet there website clearly states that you must now be vaccinated! Wow what misinformation!! I'm am disgusted with the customer service I received from carnival. I am requesting a 100 percent refund of booking number K13RS1. Including deposit and vacation protect charges!

  Business response

  08/30/2021

  Business Response /* (1000, 5, 2021/08/25) */ BBB # XXXXXXXX Carnival Dream 11.14.2021 BOOKING # ****** ****** ******** VIFP # XXXXXXXXXX Thank you for the opportunity to respond. We always appreciate hearing from our guests, and whilst we are truly sorry that you are displeased with the timing and handling of the situation, we value the feedback and take it to heart. We apologize for the long hold time while our Guest Service team provides one call, one solution and that you canceled your booking prior to fully reading our Have Fun. Be Safe Covid Protocols https://www.carnival.com/Legal/covid-19-legal-notices/covid-19-guest-protocols?icid=advisory_cruisehealth_XXXXXX which state that CARNIVAL PLANS TO OPERATE THE FOLLOWING SAILINGS UNDER THE VACCINATED CRUISE STANDARDS and has only through October 31st cruises listed. However, for sailings in November and beyond our new protocols and options for our guests have not been finalized yet. As you've canceled your booking prior to final payment (outside of standard penalties) and you as the cardholder, ****** ******** are eligible for a future cruise credit in the amount of the deposit + Carnival Vacation Protection plan = $258.00 less a $50.00pp fee = a total future cruise credit of $158.00 to redeem on a booking MADE by 07.23.2022 which is one year from the cancellation date. OR - You are also able to file a claim with Aon Affinity the plan administrator and if your claim is denied a 75% future cruise credit for the deposit only amount will be provided = $75.00. At this time, the offer extended to our booked guests who have selected a non-refundable deposit promotion, or are penalty stage is the ability to re-shop for rates and availability to move/change the ship and sail date without fees. Unfortunately, we are unable to honor your request for a refund. We know this is not the answer you were hoping for and apologize in a advance for any further disappointment. We look forward to welcoming you onboard, when the time is right for you. Kind Regards, ****** Carnival Cruise Line Consumer Response /* (3000, 7, 2021/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The reason I cancelled my cruise was because I could not get threw to customer service having tried multiple times. I did not want to be charge a penalty so i either had to cancel or risk complications from covid restrictions. I will not be cruising with you ever again so the "credits" you offer are completely useless. So now I'm penalized because you can't provide customer service! Between my wife and I we called at least 6 times trying to get ahold of someone. Twice I sat on hold for over 45 minutes only to be disconnected. Very aggravating. And what about the ports and how many are now requiring full vaccination?? Never Again!! Business Response /* (4000, 10, 2021/08/26) */ BBB # XXXXXXXX Carnival Dream 11.14.2021 BOOKING # ****** ****** ******** VIFP # XXXXXXXXXX Thank you for the opportunity to respond once again. We are disheartened to hear that you remain displeased. While we certainly empathize with your position, we must respectfully decline your request for further consideration. That being said, we stand firm on the options provided to you and are unable to waiver in this regard. We know this is not the answer you were hoping for, but our position is final and we apologize for any disappointment. We have acted in a fair and appropriate manner and at this point, we must let you know that our position is final. I extend to you my sincere apologies and leave you with my best wishes. Kind Regards, ****** Carnival Cruise Line Consumer Response /* (4200, 12, 2021/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm sorry but I don't consider a credit or a coupon as "fair" as I will never book with you again. I will simply start disbutes with my credit card company. My discussion is also final.

• Initial Complaint

  08/20/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I found out yesterday that the cruise my family had booked a few months ago, and paid for, was cancelled out of nowhere. The only reason I found out about this is because I received an email stating that our shore excursion had been Cancelled Due To Overbooking. I went to find another excursion and found that the entire cruise had been cancelled. I was told that our vaccine exemption had been denied - I never even filled out a vaccine exemption form to even be denied! I followed all instructions in "manage my booking". The last thing I completed was the vaccine attestation survey - which stated at the end that we would have to present a negative covid test taken within 3 days of boarding - no problem. I was told the next step was to check-in online by 14 days before departure. I received no other directions, nor did your website have any other items I needed to do under the "manage my booking" section. My booking number was N34GD0. Needless to say my children are crushed.

  Business response

  09/09/2021

  Business Response /* (1000, 5, 2021/08/25) */ BBB CASE # XXXXXXXX Carnival Sunrise 09.30.2021 BOOKING # N34GD0 ****** ****** Agency booking Thank you for the opportunity to respond to our valued guest. We always appreciate hearing from our guests, and whilst we are truly sorry that you are displeased with the timing and handling of the situation, we value the feedback and take it to heart. We are sorry that you, Michael and your daughter's aged 13 and 11 are unable to sail with us on the 4 day Bahamas cruise sailing from Miami. Requirements for cruise ships to enter ports outside the U.S. continue to evolve and Carnival Cruise Line must operate in full compliance with these regulations. Most recently, the Government of The Bahamas has announced that effective September 3, cruise lines calling on any Bahamian port must be able to confirm that all guests 12 and older are fully vaccinated, with exemptions only for those with a medical condition that prohibit vaccination. Other destinations in the Caribbean normally included in our itineraries have implemented similar limitations. Given the number of itineraries that include multiple destinations throughout the Caribbean and, in particular, in The Bahamas, and the need for us from time to time to adjust itineraries due to medical, technical or weather emergencies, we will now operate all sailings under this requirement. A full refund has been processed to the original forms of payment for your booking and pre-purchased items. Please continue to take care of yourself and your loved ones in these unprecedented times. We thank you for your support and hope that you will allow us the opportunity to win back your confidence and exceed your expectations onboard. Kind Regards, Shelly Carnival Cruise Line Consumer Response /* (3000, 7, 2021/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your response is a narrative giving a generic corporate response that does not address what happened to us. We COULD have cruised on the ship - you did not cancel everyone that's not vaccinated. You sent an email from a generic email address that merely read "cust-ser" made to look like spam mail. The sent email included a form to be completed within 48 hours in order to cruise. If one didn't complete that form you cancelled the entire cruise. YOU PURPOSELY SENT AN EMAIL THAT YOU KNEW MOST PEOPLE WOULD MISS DUE TO THE MANNER IN WHICH IT WAS SENT. THIS GAVE YOU AN EXCUSE TO CANCEL THE PERSON'S CRUISE. THIS WAS DONE DELIBERATELY TO CANCEL CRUISES FOR PEOPLE WHO COULD NOT PRESENT A VACCINATION CARD UPON BOARDING. THIS IS IN DIRECT VIOLATION OF GOV. DESANTIS' ORDER SAYING THAT YOU ARE NOT ALLOWED TO REQUEST PROOF OF VACCINATION TO BOARD THE CRUISE. Business Response /* (4000, 11, 2021/08/26) */ BBB CASE # XXXXXXXX Carnival Sunrise 09.30.2021 BOOKING # N34GD0 ****** ****** Agency booking Thank you for the opportunity to respond once again. We truly apologize for any inconvenience during these unprecedented and challenging times and appreciate your feedback. Our response to you is a sincere effort to address your issues brought to our attention and not to trivialize or disregard your observations. Please understand that Carnival certainly appreciates all of our guests and we would not like for you to think otherwise. We want to reassure you that your comments have not fallen on deaf ears. Your comments are appreciated and a vital part of our efforts to ensure our guests' satisfaction. Thank you for your understanding. Kind Regards, Shelly Carnival Cruise Line

• Initial Complaint

  08/19/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So I got my trip cancelled due to not being vaccinated at all I did the uplift credit to pay in full but I have to pay uplift every month. Not even on month and my trip gets cancelled cause only 5% of unvaccinated people can get on and we weren't picked so they told me on the letter that it states we will not have any pending penalties accessed but I just received at $175.55 gift card for one of my payments and my uplift credit is still there and I still have to pay for something I'm not even going on then carnival Sends me a giftcard instead or original payment my debit card.... Nobody answers the phones and I called at least 30 times how in the **** am I going to use a gift card if I can't even go on a trip this was our first trip with carnival and it wasn't good at all so I would like to have my full refund or at least fix this issue

  Business response

  09/09/2021

  Business Response /* (1000, 5, 2021/08/19) */ BBB CASE # XXXXXXXX Carnival Breeze 09.27.2021 BOOKING # P45PV5 ****** ***** Thank you for opportunity to respond. We are sorry to hear that you and Lori are unable to sail with us and our records indicate that the booking was canceled on 08.14.2021 for a full refund. All refunds are required to be processed to the original form of payment; therefore, the replacement Carnival gift card in the amount of $172.55 was for the Fun Shop order of Bottomless Bubbles and Wifi. An additional Carnival gift card is on the way for the tour order in the amount of $335.96. We are glad to learn that you appreciate the value of purchasing Carnival Gift Cards which can be used for payment toward a cruise reservation, online pre-purchase of shore excursions, spa experiences, in-room gifts and shopping or toward you onboard Sail & Sign account, one you are on board. There are no dormancy fees currently assessed to any Carnival Gift Card and standard gift cards have no expiration date. Promotional gift cards may carry an expiration date which will be printed on the front of the card. Carnival Gift Cards are not refundable or redeemable for cash and once activated, the gift cards may not be returned or resold; resale or attempted resale is grounds for seizure and cancellation of the gift card without compensation. We know this is not the answer you were hoping for and apologize for any disappointment. We recommend reaching out to Uplift's Customer Service team at XXX-XXX-XXXX or sending your cancellation notice to *******@Uplift.com regarding the refund processed in the amount of $893.48 to Visa x 5813. As always, we thank you for the opportunity to be of assistance and look forward to regaining your confidence when we have the pleasure of welcoming you back onboard. Kind Regards, Shelly Carnival Cruise Line Consumer Response /* (3000, 7, 2021/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I didn't pay in gift cards at all I paid you through my debit card not a gift card I paid $516.01 I don't want to be repaid back in gift cards cause that wasn't the original form of payment me and my wife won't be getting vaccinated soon so there's no need for a gift card we won't be booking with you ever again.... So I don't see how you are giving me my refund in gift cards when giftcards we're never used I used uplift to pay for the tickets for the add ons I used SEZZLE which came out my bank account I would like to get my money back in the form I used Business Response /* (4000, 9, 2021/08/25) */ BBB CASE # XXXXXXXX Carnival Breeze 09.27.2021 BOOKING # P45PV5 ****** ***** Thank you for the opportunity to respond once again. All refunds are processed to the original form of payment. Per the Sezzle website: Sezzle is a payment solution that gives you the freedom to buy now and pay later - with no interest! When you place an order through Sezzle, our unique approvals system reviews your account to determine what sort of repayment plan we can offer. In most cases, it's 25% of the order total due up-front (also called your "downpayment" or "first installment"), with the remaining amount divided up across three more installments, each due two weeks apart. No interest, no up-front or hidden fees. In fact, as long as you pay off your installments on time, there are no fees at all! That said, Carnival Cruise Line is not a listed merchant and the pre-purchased items will be refunded to replacement Carnival gift cards. Thank you for your understanding. Kind Regards, Shelly Carnival Cruise Line Consumer Response /* (4200, 11, 2021/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) How is carnival not a merchant on sezzle but I see it on the app? Business Response /* (4000, 13, 2021/08/26) */ BBB CASE # XXXXXXXX Carnival Breeze 09.27.2021 BOOKING # P45PV5 ****** ***** We are disheartened to hear that you remain displeased. While we certainly empathize with your position, we must respectfully decline your request for further consideration. Unfortunately, this is a case where we are unable to honor your request for compensation. We have acted in a fair and appropriate manner and at this point, we must let you know that our position is final. I extend to you my sincere apologies and leave you with my best wishes. Kind Regards, Shelly Carnival Cruise Line

• Initial Complaint

  08/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had 2 cruses booked I have canceled one today and trasfered money to the other one becouse I dont plan on doing the covid 19 tests I am fully vacinated. Its imposable to reach carnaval the lady who made transfer she did not transfer my $600 on board credit and $500 deposit I have alredy paid. I am being robed here and its Imposable to reach anyone at carnaval . They are crocks and try to rob you.

  Business response

  08/13/2021

  Business Response /* (1000, 5, 2021/08/05) */ BBB CASE # XXXXXXXX Mardi Gras 12.26.2021 BOOKING # ****** ****** *********** Thank you for the opportunity to respond. We are sorry to hear that you are not happy with the timing and handling of the situation and we have gladly located your bookings to further research your complaint. Our records indicate that we honored your request to transfer the existing funds on your *not canceled* sailing onboard the Carnival Panorama 09.04.2021 booking # L14QW3 per your request to your Mardi Gras cruise less than 24 hours ago. We have a dedicated team to process the FCC and incentive OBC requests and we appreciate your patience and understanding while credit from J75PJ6 is applied and kindly ask that you allow up to 7 business days for processing. An updated guest cabin confirmation will be sent for your reference and review. That said, we are sorry that you are displeased and hope that you will allow us the opportunity to win back your confidence and exceed your expectations onboard. Kind Regards, ****** Carnival Cruise Line Consumer Response /* (3000, 7, 2021/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi, I apriciate your quick responce. The $600 on board credit was transfered to the next cruise and the $520 I got the letter this morning. This is not the only Issue The Issue is the for the second time in two years I have tranfer my cruise specialy disapointing that September 4 cruise was supose to be for Vacinated passagers and to requre them to take additional test was beyond call for please understand I am a long time Carniwal customer on September 5 was my dads birthday he is truining 74 this was an Important cruise for me. My moma she past away on Aprir 14 2019 4 month after taking my last cruise. My moma she loved cruse on the ship. Me and my dad really having a hard time its been 2 years and 3 month since a suden pasing I wante dto celebrate her live and my dads birtday it was very disapointing that I had to transfer to my second cruise for the december. I was very upset that representative went to his or her manager and manger told her that he would not add any additional compensation this part was very disapointing considering that this was not me canciling the trip but carnaval pushing to do that. Was it so hard to add additional $100 to the $600 on board credit or do something nice like add a gift basket for the december cruise to do something. Business Response /* (4000, 9, 2021/08/07) */ BBB CASE # XXXXXXXX Mardi Gras 12.26.2021 BOOKING # ****** ****** *********** I hope all is well. We are very sorry to hear of your mother's passing and that you have had to change your cruise dates and the impact on your father's birthday celebration. We empathize with you and understand your frustration and certainly none of us could have predicted the magnitude and impact of the COVID 19 pandemic on the cruise industry. That said, the challenges we have faced over the past year have been monumental and we are continuing to learn and grow as individuals and as an organization. We trust you understand that we are unable to provide additional compensation for your upcoming sailing on the newest ship in our fleet, the Mardi Gras, over the holidays 12.26.2021 cruise, as that would not be fair to all of our guests who have also been impacted the global pandemic. Our staff and crew are looking forward to welcoming you, Aleksandr and Svetlana onboard and creating those moments that matter. Kind Regards, ****** Carnival Cruise Line Consumer Response /* (4200, 11, 2021/08/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi, ****** This is disapointing responce. What is not fair that I had to cancel cruise becouse at of the bloom Carnival decided that fully vacinated cruise has to under go a covid testing I did not get vacsanated to be treted like this you are combering a vacinated to person to a non vacionated person. What is even more an fair is that your brand new ship departed on July 30 where people did not have to go do any covid test. What ajastments did carnal had to make no one forced carnal to change their policy you decided to change at the last minute. Covid 19 is a bull created by Democrats and suported by mask idiots and democrats. Not fair to other guests how ? If they canced or transfered to another becouse of your policy I think they deserve some kind of compensation also but if they are new guests who just booked well then no. I was supose to have 2 cruses this year and becouse of Carnaval crazinest had to change plans again. So no I dont agree and yes I would like some knid of nice jesture. Business Response /* (4000, 13, 2021/08/11) */ BBB CASE # XXXXXXXX Mardi Gras 12.26.2021 BOOKING # ****** ****** *********** I hope all is well. We are disheartened to hear that you remain displeased. While we certainly empathize with your position, we must respectfully decline your request for further consideration. Unfortunately, this is a case where we are unable to honor your request for compensation. We have acted in a fair and appropriate manner and at this point, we must let you know that our position is final. I extend to you my sincere apologies and leave you with my best wishes. Kind Regards, ****** Carnival Cruise Line Consumer Response /* (4200, 15, 2021/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) This Business has done nothing to resolve this complaint. So there is no point of closing it.

• Initial Complaint

  07/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had 3 rooms reserved on a cruise for 6 people in my group, and each room had a $200 onboard credit applied. Somehow, even though the reservation was supposed to be reserved for 72 hours, the rooms were cancelled (not by me), which forced to to re-book the rooms. Upon re-booking, we no longer had the $200 credit on each room, but instead $50. I've spent over 3 hours today trying to get a Carnival rep on the phone to get the issues resolved, but I was NEVER able to speak to one person.

  Business response

  07/26/2021

  Business Response /* (1000, 5, 2021/07/23) */ BBB CASE # XXXXXXXX Carnival Sunrise 01.15.2022 BOOKING # ****** - CANCELED BOOKING # ****** - ACTIVE ****** **** Thank you for the opportunity to address the comments and concerns of our valued guest. We located the above bookings and trust you understand that we are only able to provide information for the cabin(s) in which you are the travel guest. Our records indicate that booking # ****** was created on carnival.com 07.20.2021@15:12 and that you selected an exclusive offer based on your VIFP profile promotions and that no deposit was placed on the booking which had a 3 hour option; therefore, the booking canceled. Our records indicate that booking # ****** has been deposited, once an offer has been redeemed on a booking it is no longer available; however, if you would like to escalate your request please contact oceanplayersclub.com and use their contact us link, or call 1800.438.6744 x XXXXX which is the Casino department. Thank you for your understanding. Kind Regards, ****** Carnival Cruise Line Consumer Response /* (3000, 7, 2021/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is an unacceptable response. It clearly stated on your website that the rooms were held for 72 hours, and NOWHERE in the booking process did it indicate a 3 hour window. I should not have to take additional action in contacting a separate number, ESPECIALLY after my prior experience of holding for over 3 hours and getting nobody on the phone. I hope you understand my frustration and unwillingness to call yet another carnival phone #. I expect the $200 on board credit to be applied to all three rooms. If you need additional information on the other two rooms, look up passengers ****** Peel and ******** ****** Business Response /* (4000, 9, 2021/07/23) */ BBB CASE # XXXXXXXX Carnival Sunrise 01.15.2022 BOOKING # ****** - CANCELED BOOKING # ****** - ACTIVE ****** **** I hope all is well. We are disheartened to hear that you remain displeased. While we certainly empathize with your position, we must respectfully decline your request for further consideration. Unfortunately, this is a case where we are unable to honor your request for compensation. We have acted in a fair and appropriate manner and at this point, we must let you know that our position is final. I extend to you my sincere apologies and leave you with my best wishes. Kind Regards, ****** Carnival Cruise Line Consumer Response /* (4200, 12, 2021/07/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Carnival just screwed me and my passengers out of the $200 on board credit. I would like to finalize my unsatisfactory rating with them, and after this cruise is complete in January, will more than likely never cruise with them in the future.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩