Business ProfileforStarboard Cruise Lines

My husband and I purchased 2 Rolex watches on the 1st day of our cruise trip BEFORE embarkment. They never provided any written or verbal information about the watch, besides it was a great investment. Keep in mind while completing the transaction, the sales rep dropped 1 of the watches in front us but never informed us of any damages as he made it seem like there was nothing wrong. They never provided any written certain BEFORE the sale was completed. Now after sales was completed, we inspected the watches and found the certifications in the bag. It was evident that the certifications indicated that both watches were not genuine, were almost entirely made with aftermarket parts and were made in 1976 and 1990. We immediately returned back to the store and requested a refund (in which, we were told that we are entitled to a full refund before disembarkment). However, the manager that handled the sale told us that there is no such refund policy after sales. With the damage, we were only given the option of reducing the cost of the watch by $500. We felt like we had no option but to take the discount since he refused to provide a refund. After disembarkment, we contact Starboard Cruise and they advised us that we should have asked for a full refund before getting off the ship. We advised them that we did ask and it was on the first day before the ship even left the port, however, the manager refused to. They recommended to email to include the situation and what we hope to resolve. Manager actually emailed with a response and he also agreed that we did ask for a refund but never provided/agreed to it. After that last email, we have been contacting Starboard for an update multiple times and unfortunately, we have not received anything for the last 2 months. This is a fraudulent sale with dishonesty as to withhold viable information about the watches. While I have been patiently waiting on a response I will be planning to contact an attorney if need.