Business ProfileforBully Bunches

I put an order in on Friday December 2. Because in the webs. Because in the website, they say one to two days to ship delivery it is now a day for not including the weekend. I sent them an email asking when my order is going to get here. They said it could take up to 10 days. They have a warehouse in *********************** and I live in ******. **************** and I was not given the option adult to go pick it up. I needed this order by Friday this week. They misrepresented the shipping dates and when I emailed them they told me that it would take up to 10 days I dont have 10 days thats why I chose to order this so I have to go buy it at a pet store now for my clients. They say they offer pick up at the warehouse. I was not given the option to pick it up at the ****** warehouse since I live in ****** I was just told it would take 10 days I asked for my money refunded and I clap cancelled the order. They cannot mislead people on their delivery process. I am absolutely furious because now my refund gonna take 3 to 5 business days which is quicker than what they wouldve delivered it. On their website, 1 to 3 days delivery and I havent closed that in my complaint I asked to cancel the order if they cant get here by Friday, so they just refunded me my money and cancelled the order because they cannot honour what they have listed on their website and furious and disappointed and I want to file a complaint with the BBB but I actually really wanted to write a review but you dont have that option with this company so that just tells you something. This wouldve been my first order with this company and I wouldve continued to order through them because I work with animals but obviously Im going back to Bosleyss.