Complaints

This profile includes complaints for SafetyNet Wireless's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SafetyNet Wireless

  2323 Curlew Rd STE 7B Dunedin, FL 34698-9332

• 

  SafetyNet Wireless

  200 Mansell Ct E STE 105 Roswell, GA 30076-4848

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a phone call with service at a local provider stand in *********, **. The phone I received is low functioning. I had their phone and service for about a month then they turned my service off due to fraud (someone getting my information and applying for a phone with service under my name with another service so California lifeline reported as fraud (as it was) when Safety net transferred me over. After I spoke with lifeline they transferred me back to Safety net. Safety net proceeded to refuse to turn my line back on and tell me I could reapply again. So I did. I reapplied and when I did I chose a new phone and sim ********* I waited for about 2 weeks for a new phone and sim for service. I am a unemployed single mother seeking employment and work opportunities with no phone for 2 weeks. I receive just a sim card on 9/23/2024 which didn't fit in the phone I got with them initially at the stand. So I called and spoke with someone with Safetynet from ***** at a call center. I mention due to the poor English. The person I spoke with told me I was not eligible for a new phone if I wanted a phone it cost me about *****. He then told me I needed to tell him the *** size and I expressed that's information they should have. So I took the *** out of the phone and I asked him how do I tell him the sim size. He then started to instruct me how to remove the sim card for a phone I did not have. I then asked to speak with someone else and he refused. Then he told me that they only have the size sim card they sent me. So they gave me a phone that wasn't compatible with their *** cards. Then refused to send me a phone without paying for it. So now I have to wait 2 more weeks or more to get a phone with another company. Leaving me not able to seek employment and have a stable phone line. This is unfair to me and other people. They are taking tax dollars and trying to force people to pay for a phone due to them not having compatible sim cards for the phones they give out.

  Business Response

  Date: 10/03/2024

  Upon receiving this BBB filing we determined that a call from our Technical team supervisor would be our best response in an attempt to assist this customer with removing and reinstalling our SIM card in the device.

  We attempted to reach the customer multiple times, but our calls were directed to voicemail.
  Follow-Up Attempts:
      9/24: 3 attempts
      9/25: 1 attempt
      9/26: 2 attempts
      9/27: 2 attempts
  On our last attempt we  requested an alternate contact number and a preferred time for us to reach her.

  We received no response to our calls and have since discovered that the consumer had transferred her service to another provider on 9-25-2024.

  We apologize for this incident and wish we could have gotten through to the customer to assist in resolving her issue.

  Please contact us if we assist in any way.

   

  *** ****

  SafetyNet Wireless
  

• Initial Complaint

  Date:09/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told from my insurance company UPMC that I qualify for a free phone unlimited data talk and text I completed the application I received the phone the following month I called them to setup my new phone keeping my same number I then proceeded to talk to 5 or more tech different times finally I was told that they could not help me and I could take the phone to ******* they didn't tell me that there's only one ******* that could help setup my new phone when me and my aid got to the one ******* that could help the technician could not fix the problem so I called them to get the technician to talk to the technician over the phone and the technician at ******* got upset when we got home I called them again and was told that they would send me another phone when I hung up with them I went online to see if I could get everything done it took me about 2 hrs but I did it the next day I started having problems with my connection they couldn't even help with that they proceeded to tell me that I could get a new phone for $35 I don't have that that's why I signed up with them every one said That's what you get with free stuff but now since last month my phone started jumping switching back and forth from one app to another I have to turn off my phone and the phone doesn't turn completely off that worked for awhile when my phone started jumping I only had to start it over once a day now it's happening 4 or 5 times a day I was told that I would have to pay the $35 for a new phone the problem is with their phone I have not dropped my phone or gotten it wet and I've got to wait second's for a respond when I'm texting or any of my apps

  Business Response

  Date: 09/05/2024

   

  SafetyNet Wireless is in receipt of ***************** Better Business Bureau complaint. We are very sorry that you are having problems with your telephone.

  
  As a gesture of good faith, we will send out a replacement telephone to you free of charge. The telephone was ordered this morning and will be sent out as soon as we receive it.
  We realize how frustrating this must be and again apologize for the issues you are having. As always, feel free to contact our operations manager, ***************, at ************ if you have any questions.

  
  Thank You,
  *****************************

  Customer Answer

  Date: 09/16/2024

   
  Better Business Bureau:
  
  I've received my new phone and it seems to be working much better thanks again ??

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The 4g service does not work it won't even load a page the speeds are 0.48 download and 00.3 upload

  Business Response

  Date: 05/24/2024

  SafetyNet is in receipt of your BBB complaint pertaining to data speed service issues. SafetyNet service in your area is provided by an underlying carrier that shows 4G and LTE service is available. We have reached out to the provider and they suggested the following troubleshooting steps be taken.

  Basic Troubleshooting Options:
  
  -Restart your phone.
  -Turn on/off airplane mode.
  -Power off the device and remove SIM for up to 2 minutes then reinsert and power it back on.
  -Make sure VoLTE (you will find this option in your network settings: Preferred Network Type)
  -Reset Network Settings (Find and tap Settings >System > Advanced > Reset options > Reset network settings)
  
  And finally, you could also perform a factory reset. A hard reset can take care of issues that a simple restart doesn't, but make sure you've backed up important data before doing so since this process will erase all data from your device and will leave the software back to default factory settings.

  In addition to the above we would suggest that the *** settings are verified, please follow the instructions listed below:

  Please see below the access point name (***)settings for your device:
  
  Search for "Access Point Names''
  Create a new access point (pressing the + sign or the three dots on the top right corner).
  Fill out the below indicated fields with the following information:
  
  a) NAME: PPWG MOBILE
  b) ***: pgw
  c) MMSC: *********************************
  d) *** Type: default,mms,supls
  
  Once you finish entering the above information, go to the top right corner, press the three dots, and select "Save".
  You will be back to the ***s screen where you have to choose/highlight the one created (PPWG Mobile).
  Restart your mobile device and start using your data.
  
  If you are unable to find Access Point Names on your device or if you have any doubts, please feel free to call our customer care team at ************** using any other phone you may have other than your SafetyNet phone.

  After following the suggested actions listed above if data speed issues are not resolved the carrier has requested the information listed below:
  

  1: Was that the only speed test they ran that day? If not, when did they run the additional speed tests, and what were the results?
  2: Did they use an app to run the speed test? If so, what is the app they used?
  3: Do they have any screenshots of the speed tests they ran?
  4: Were they located at ***************************************; ***** when they ran the speed test? If not, please send us where they were located when
  they experienced the degraded data speed test.

  Thank You,
  

  SafetyNet Customer Service
  

   

   

   

   

   

   

   

  
  

   

  Customer Answer

  Date: 05/30/2024

   
  Complaint: 21752868
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  The information  that they provide  does not work the setting  for internet  to fix this issue And the speed test was done on a online when I could  finally  get a page to load

  Business Response

  Date: 06/03/2024

  The original response to this complaint was suggested by our **Mobile provider technical support team. In order for us to assist on this issue you must follow the suggested troubleshooting options. Beginning with the reboot, then verifying that the *** settings are correct and if these steps failed to resolve the issue please provide answers to the 4 questions listed at the bottom  of the original response.

  Please provide a more detailed response so we can pass this information to the technical support team in order to work on resolving your issue.

   

  Thank You,

  SafetyNet Wireless Customer Service
  

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a government phone, and after having issues I called And was told the account didn't belong to me, I have been promised the account was fixed and a new SIM card and I've yet to receive it, this has been a recurring problem for 3 months now.

  Business Response

  Date: 04/22/2024

  BBB Complaint ID :  ********           
  
  SafetyNet is in receipt of the BBB complaint ******** in which the customer was promised a new SIM card but has not received it yet.

  
  After reviewing your account, we saw that you had requested a new SIM card, but unfortunately it was not sent out.We apologize for this oversight, and a new SIM card was mailed out to you on Friday, April 19th, 2024. You should receive it this week.

  
  If you have not received your new SIM card by the end of this week, please let us know by contacting us directly at *********************************
  
  
  Thank You,
  
  SN Customer Service

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since 9-1-2023 safetynet wireless has continued to allow fraudulent accounts to be opened the times now in my name. They have stolen my government assistance phone every month after I try to get a phone. I open an account and they apply online and have the phones sent to different addresses...multi million dollar homes... and then they, meaning employees of safetynet wireless, take those stolen activated phones and sell them dirt cheap like$20 for phone and service right out their car window.

  Business Response

  Date: 01/16/2024

  ****************,

  First let me thank you for bringing this matter to our attention concerned customers like yourself help us "police" agents that are not following Lifeline and SafetyNet policies.
  Our normal course of action when program abuse is reported is to investigate the claim and if we find the agent involved to be in violation of acceptable enrollment guidelines we take appropriate disciplinary actions up to and including  termination of the agent in question. This incident has been fully investigated and an audit of the agents prior orders has been done to look for other non-compliant occurrences.
  
  Our investigation resulted in removing the agent in question from our campaign.
  
  Here at SafetyNet we are very concerned about lifeline abuse and will not tolerate agents who are not following policy.
  
  Once again we thank you for bringing this issue to our attention and apologize for any inconvenience this has caused
  
  Thank you again,
  ***************
  

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to discontinue services for a device that I never received.

  Business Response

  Date: 12/12/2023

  SafetyNet has reached ******************* by phone this morning and has been able to assist her with her request of disconnecting her service. We have sent her the following email at her request:

   

  *******,
  This notice is to inform you that both your Lifeline and ACP accounts have been submitted for de-enrollment on Tues 12/12/23.
  We apologize for any inconvenience this may have caused.
  
  
  If I can be of further assistance you may contact me @  ********************************
  
  
  Thank you,
  ***************
  

   

  At this time we believe this matter is resolved.
  

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, ***************************** was told about a location where you could pick up a free device, a tablet or phone based on qualification. On arrival at location I gave my name, and showed her my ******** card which qualified me for a phone she said. Never did she say anything to me about switching phone services or canceling the one I had, she turned the phone on put the sim card in and after 5 minutes handed it to me to make a call and told me I was good to go. After arriving home I discovered emails that my original phone service was on hold due to the fact that I was switching carriers which I had never agreed to and was unaware of. Once I finally called my service at QLink Wireless and explained to them what happened, she told me that they could turn my service back on and that's when I got disconnected. When I tried calling QLink back, then the young man I spoke with informed me that I couldn't have my old service or phone number back and I couldn't even apply for a new service or carrier until October 1. Then when I apply they would send me a new service and number when all I want is my old service and number back. As well as all of this I am also fostering a one year old whom has visits twice a week and it is crucial that they are able to contact me. Now I am sitting with no phone, no carrier, and no way for the agency through which I ****** to contact me. Furthermore the phone that was given to me is also disconnected and has no service for me to use. What am I supposed to do?

  Business Response

  Date: 09/21/2023

  Good morning,
  SafetyNet received your Better Business Bureau complaint in which you stated that your telephone service was switched to SafetyNet against your wishes, and you now have no phone or carrier and would like to return to your previous carrier QLink.
  SafetyNet apologizes for the problems that you are having. In your complaint you said that you were given a telephone with a sim card by a salesperson, and your account shows that you have available minutes to make calls and also data available. Our Operations Manager, ***************, called the phone number listed on the complaint but got no response so he left a message.We also emailed you at the email address listed on the complaint and at the email address listed on your account, but again we have gotten no response. If you would kindly reach out to us by email or telephone, we would be happy to assist you with this matter. Please give *************** a call at ************ or email him at *********************************
  We sincerely hope that we can get this matter resolved to your satisfaction.

  Thank You

  *****************************

  Operations Assistant

  SafetyNet Wireless
  

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TERRIBLE TERRIBLE SERVICE. Their websites boasts of 4G data speed. HAS NEVER HAPPENED. They have terrible customer service. They should not be allowed to do business in ********** or any other state. Lifeline rep ****** endless complaints to them about Safety Net Wireless.

  Business Response

  Date: 09/05/2023

  BBB Complaint ID :  ********          
  
  SafetyNet is in receipt of the BBB complaint ******** pertaining to data speed service issues and customer service.
  ********************** service in your area is provided by an underlying carrier that shows 4G and 5G service is available. If you feel that you are not receiving at least 4G you may want to check the strength of your signal or the technology of your hardware. Not all devices are capable of receiving the 4G signal.
  
  Regarding your customer service issue.
  First let me thank you for bringing this matter to our attention concerned customers like yourself help us "police" agents that are not following Lifeline and SafetyNet policies. With the information you provided in your complaint we will be able to investigate this matter and provide constructive coaching to the reps that handled your calls.
  Here at SafetyNet we are very concerned about lifeline customer service and will not tolerate agents who are not following policy.
  
  Should you have any questions or concern please feel free to contact us directly via email to
  ******************************** .
  
  
  Thank *******************************

  Customer Answer

  Date: 09/06/2023

   
  Complaint: 20546106
  
  I am rejecting this response because:

  Denial wifi connection is inadequate with this bit about "checking your equipment". My Phone works perfectly and the screen captures I've kept on the repeated notices indicating "YOUR INTERNET SPEED IS TOO SLOW... to perform the speed test", is telling along with the pitiful barely working internet speed clearly points to the poor to unsatisfactory compliance to even meet 1G speed from SafetyNetWireless. If there is 5G available, why hasn't SafetyNet Wireless offered it??? Their constant nags to use the service are laughable since it takes the patience of **** to use their "service". These denials reach the level of dishonesty!

  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/13/2023

  As previously mentioned SafetyNet provides service in your area through a underlying carrier. In ******* the network is provided by ********* We reached out to our **Mobile provider and they suggested the following :

   

  We have reset the data on their account. Please have the subscriber
  power cycle their device and attempt to access data. They will also need
  to go into their Mobile Network settings to ensure *********** is
  enabled and their APN settings are set up properly.
  If that does not alleviate their issues, provide us with their full
  address, including the street name, number, city, state, and zip. TMO is
  currently reporting service-impacting issues in parts of ******* **.

  APN Settings Guide

  APN SETTINGS GSM Devices
  APN Settings are the same for all GSM devices.These settings must be configured into every GSM device in order for the internet to work.
  1. Go to Settings
  2. Go to Data Usage, make sure data is turned on
  3.  Select More
  4. Go to Mobile Networks / Cellular Networks
  5. Go to Preferred Network Type
  6.  Put in (auto) network
  7.  Go back to Settings
  8.  Go to More
  9.  Go to Mobile Networks/ Cellular Networks
  10. Open Access Point Names
  11. Edit top APN
  A.  Edit Name: PPWG Mobile
  B. APN: pwg
  C. Server: (leave blank)
  D. MMSC: *********************************
  E. APN Type:
  When selected, if it gives you the option to type out the name, enter     default,mms,supls.
  If multiple choice,select all visible boxes
  F. Press OK
  12. At the top of the Edit screen, you should see 3 dots, click this icon and then select save
         APNS
  13. Go back one screen to Access Point Names and make sure PPWG is selected
  14. Make sure WiFi is turned off
  15.  Go to Network Operators
  16.  Select Manually
  17.  Select 3G or 2G
  18. Once registered on the network that is selected, turn the device completely off, let the device sit for a couple seconds and power it back on
  19. Once you have your service bars (which may take a minute because the device is registering to the new settings) go to web and verify that data is working

   

  If these steps fail to correct your issues please respond via email and we will forward your information to our provider as noted in their response.

   

  Thank You,

  SN Customer Service
  

  Customer Answer

  Date: 09/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. HOWEVER, I take exception to the MISINFORMATION about indicating SafetyNet had informed me they are relying on an "underlying service" that being ********* Point out to me where they indicated this information as such I'll eat my words. This company should not be in the Lifeline business. They hedge on the truth of the matter. when confronted with direct, simple questions or WORSE, hang up!  It's taken my formal complaint and with the help of BBB to get them to at least admit to the 5G service and to have helped with configuring the service. They need better customer service reps. ************ style="font-size: 0.875rem;">SPEED CURRENTLY IS FAST, FINALLY! **** Upload **** Download So on that front. Thanks!

  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 12/27/2023

   
  Complaint: 20546106
  
  I am rejecting this response because:

  Repeated, poor poor slow non existent mobile data speed, poor phone service. I HAVE NEVER REACHED 5G SPEED! This company should not be in business anymore. For several months around and around we go. Safety Net has not remedied any of their problems. None.

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/02/2024

  SafetyNet continues to work with the **Mobile provider in an attempt to resolve this recurring issue. Your data plan has been renewed and based on the carriers testing you should not be experiencing degraded data speeds at this time.If that does not alleviate the issue, please send us the information below. If you have any questions or if there is anything else we can do,please let us know.
  
  1: At least two screenshots with the speeds they are currently experiencing.
  2: The apps or browsers they are using to calculate the data speeds their device is currently running.
  3: We will also need the date, time, and location of the tests.
  4: The *** settings that are currently set and enabled on their device. They can find this information in their Mobile Network settings under Access Point Names

   

  SafetyNet Wireless
  

  Customer Answer

  Date: 01/07/2024

   
  Complaint: 20546106
  
  I am rejecting this response because:

  2 screenshots attached all info needed is in them. In fact I have months of screen shots sent to them directly to them in text messages. Their system even acknowledged them.

  I have NEVER received this 5G data program.

  I have set the *** to the last coordinates SafetyNet directed me to use. Still reads 4G with sluggish if non-existent mobile data basically in the morning afternoon and the worst at night! I am in ***************, ******* (north and south) and there is no difference

  The laughable email I received from SafetyNet telling me I was NOT their customer demonstrates to me no one in this organization keeps any records of my direct communication to them and therefore all SafetyNet wants to do with BBB contact is to make the complaint go away with the same robot responses.

  This company lifeline supported by our government NEEDS to be taken offline.

  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey my name is ******* I dont have a car I need a new phone my phone broke please send me a new one my phone number is ************ my email ************************ drese **************************************** **

  Business Response

  Date: 04/24/2023

  SafetyNet is in receipt of your Case ******** Better Business Filing.
  We are sorry to hear that your device has been damaged. Unfortunately there is no information about the issues you are encountering with your Safety Net device. Before I can discuss your replacement options I will need you to verify some critical account information in order to verify that you are the account holder since the address on the BBB case does not match the information on our system for your account.
   Can you please provide your 4 digit account pass code or the last four digits of your Social Security number, your date of birth and address on the account? Once this information has been provided I will be able to further assist you.
  Please call me at ************** or email me at ********************************  I will be happy to assist you with this issue.
  
  ***************
  Compliance Manager SafetyNet Wireless

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out as I desperately need help! On March 8, 2023 my services were transferred from my Internet servicer Xfinity to another Servicer SafetyNet which I have never done business with. I have been a customer with Xfinity going on almost 3 years. I have gotten the run around between Xfinity and the *** support Center on getting my credit transferred back. I didnt authorize the transfer nor agree to have my credit transferred to another Servicer. I was told I need to fill out a new application and wait until 4/1 but I shouldnt have to wait for something I never conducted myself. Please help!

  Business Response

  Date: 03/22/2023

  Upon receipt of the notice from our subscriber *********************** we reached out by phone and email on 3/16 and then again on 3/21. Unfortunately we were not able to contact **************, did receive the attached email from her on 3/22 which stated that the matter had been resolved and there was no need for us to assist .

  SafetyNet has since closed this matter as being resolved based on the customers email .

  Should there be any further follow up do not hesitate to reach out to us.
  

   

  ***************