Reviews

This profile includes reviews for SafetyNet Wireless's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SafetyNet Wireless

  2323 Curlew Rd STE 7B Dunedin, FL 34698-9332

• 

  SafetyNet Wireless

  200 Mansell Ct E STE 105 Roswell, GA 30076-4848

Review Details

• Review fromNora W

  Date: 03/26/2024

  5 stars
  Love it your site is the bomb.com no doubt in my mind!

• Review fromW. R.

  Date: 01/26/2024

  1 star

  W. R.

  Date: 01/26/2024

  Should have read these reviews first. I was homeless and just had major back surgery, so getting around is tough. They signed me up at the Tulsa bus station and apparently used the Tulsa Day Center for the Homeless as my home address without my knowledge. After 10 months of dealing with a failing device, they cut service to me completely without warning or explanation. It took a month to track this company down, and when I called someone from India that could barely speak english told me my service was cancelled after I tried switching to another provider. They cut service on December 23rd (Merry Xmas) and I waited a full week before I walked into another store simply to be told I didn't qualify for a new phone because of this company. I still don't have a working phone, and they refuse to restore my service. It reeks of scam and fraud at this point.
  

  SafetyNet Wireless

  Date: 01/29/2024

  First let me thank you for bringing this matter to our attention concerned customers like yourself help reveal possible program problems.

  Here at SafetyNet we are very concerned about program abuse and potential misuse.

  Since the data on your account is considered highly confidential in order to release any account information we must be  able to verify that we are dealing with the authorized account holder. Can you please provide your 4 digit account pass code or the last four digits of your Social Security number, your date of birth and address on the account? Once this information has been provided I will be able to further assist you.

  Please respond to ******************************** or reach out to me directly at ************.
  
  Thank you again,

  ***************

  W. R.

  Date: 01/29/2024

  Absolutely no intention of dealing with a company that turns my phone off without notice two days before Christmas, doesn't restore service for a month, then when I finally identify the company four weeks later I was told by your customer service agent (that could barely speak english) that I had my service discontinued due to me trying to change my provider (which didn't happen for a full week AFTER my service was discontinued), then said agent telling me you absolutely refuse to restore my service. I filled out an application for ******** and after verifying my eligibility I am waiting for a SIM card to start my service through them. I will burn your SIM card, and that will be the end of my interactions with "Safetynet Wireless".

• Review fromTiara M

  Date: 01/16/2024

  1 star

  Tiara M

  Date: 01/16/2024

  I agree 100% I have been sending messages and they have been going through on an old phone number that I changed. Something is not right. Everyone is accountable for their actions.

  SafetyNet Wireless

  Date: 01/18/2024

  Good Morning,

  SafetyNet Wireless has received your customer review in which you stated that your messages have been going through on an old phone number that was changed. Your account in our system shows that you are listed under your new phone number. Please have anyone that you call or to whom you send messages update your contact information in their telephones with your new telephone number. Once this has been completed, they will see your messages and calls showing up under the new number.

  Thank you
  

• Review fromMaurice E

  Date: 12/13/2023

  1 star
  Please, ********* cancel your contract with this company. SafetyNet Wireless Service should be investigated by the ********* for fraud and mail fraud. Safetynet Wireless is unarguably one of the worst & despicable wireless providers. Safetynet Wireless *****.

• Review fromTiffany L

  Date: 12/01/2023

  1 star

  Tiffany L

  Date: 12/01/2023

  They are a scam none of their numbers work they disconnected my phone without my knowledge nobody never answers the numbers nobody never answers there scamming people be aware never sign up with this company there horrible THEIR NUMBERS ARE NONE WORKING NUMBERS THEY ARE A SCAM

  SafetyNet Wireless

  Date: 12/02/2023

  ****************,

  SafetyNet Wireless is in receipt of you BBB Review #****** filed on 12/1/2023.

  Based on our records of your account we show you enrolled on our ACP Plus plan on 10/8/2023 and the account was active on our system until you transferred your ACP/LL benefit to a new provider on 11/28/2023. During you time on our platform we show service activity as follows..

  10/8 - 11/7     **** voice calls    **** SMS   4.3 GB Data 

  11/8 - 11/28    **** voice calls    **** SMS    .8 GB Data

   

  During the life of your account we do not see any account customer service  notes that would indicate  any service issues or problems.

  Based on our research we do not understand this poor review, if you would like to contact  to us concerning this matter please email me directly @  ********************************.

  We would be happy to assist in any way possible.

   

   

   

   

• Review fromCharles G

  Date: 11/20/2023

  1 star

  Charles G

  Date: 11/20/2023

  This is a scam I have service by them and none of the numbers they have listed as costumer service numbers are legit, when I try to call it says that the number is disconnected. I've tried calling 611 from my phone and it also says that it's disconnected.

  SafetyNet Wireless

  Date: 11/21/2023

  *************,

   

  First let me thank you for bringing this matter to our attention concerned customers like yourself help us stay informed about customer service issues when they come up without our knowledge.

  We have investigated the customer service phone numbers and are happy to say that this issue has been resolved.
  Here at SafetyNet we are very concerned about  customer service levels and do our best to resolve them when they occur.

  Once we learned of the phone issue we had a customer service rep ******* you and assist you with resolving your service concerns.

  We apologize for any inconvenience this may have created.

  Feel free to ******* me directly at ******************************** should you have any issue with  your service going forward.

   

  Thank You,

  ***************

• Review fromMoni T

  Date: 10/02/2023

  1 star

  Moni T

  Date: 10/02/2023

  Iservice.I have no service. I cant even call 611. I need a new sim card. They are collecting my money every month and not providing me service. This company has no technical support. People from India answer the phone and transfer you to a non existant tech support line that says its invalid and disconnects you. Ive been doing this for months now. When you ask them not to transfer you because the line doesn't work they hang up on you. You have to call back. When you ask for a supervisor they hang up on you. You have to call back. The corporate ofc number is disconnected. Once in a while you get an operator that says they will mail you the card They have been mailing me a sim card for three months now. I call back. Very Suspect that not ONE card has ever arrived. Yes, address on the account is correct. I email and ask for help. They give me another non working phone number that hangs up. I e-mail again. They will mail me a card. No card. This is fraud. This company has NO actual tech support. No actual real working customer service. How do they stay in business? Defrauding the government because low income people lack the skills to notify the correct channels of the abuse. Im appauled!

  SafetyNet Wireless

  Date: 10/03/2023

  SafetyNet is in receipt of your review and we would like to assist in resolving this issue. Based on the subscriber information on the review we are unable to locate a account in this name or at this email address.

  Please contact our corporate offices directly at ******************************** and we will be happy to send you a SIM card to correct this matter.

   

  Thank You

   

• Review fromannette h.

  Date: 09/22/2023

  1 star
  Waste of my time! I have 3 phones sitting here and Safetynet sends me a *** card. Instructions say you can use the *** card they send you for your to get get service. Not true. The phone has to be a T-Moblie for one thing. Did not work for the 3 phones i have sitting here!! 2 days after i got the *** card from safetynet i called them to cancel my account. Wasted my time. I just went ahead and got a straight talk phone.

• Review fromAle f

  Date: 06/22/2023

  1 star

  Ale f

  Date: 06/22/2023

  My service has been stopped without any warning, having trouble getting some answers as to why my phone suddenly says "SOS"

  SafetyNet Wireless

  Date: 06/22/2023

  Based on our review this account was de enrolled as a result of failing to meet the Lifeline programs non-usage rules. The rules state the the subscriber must have qualified usage at least once every 30 consecutive days, if the subscriber fails to use the service at least once in that 30 day period the carrier must provide a 15 day notice that the service will be disconnected if no usage takes place during the 15 day "cure" period.  Our records indicate that the following message was sent on 1-2-23

   Due to non-use, your Safetynet Lifeline and/or ACP cellular service will be disconnected in 15 days. Please complete a call, text or use Data within 15 days. , Customer Id: *******, ****************

  Since the service was not used during the 15 day cure period the service was disconnected on 1-18-23 in accordance with the lifeline program rules.

• Review fromMary M

  Date: 04/16/2023

  1 star

  Mary M

  Date: 04/16/2023

  The worst service I have ever had! I have unlimited talk and text and 6GB of data monthly. Suddenly in the 2nd month my phone call drops right in the middle and I cannot make OR receive calls. At a very vital time in my job search! I finally reached them (couldnt call them from the phone, even with 611) and was told that I had used over **** minutes for that month. I said, ok, I doubt that seriously, but I have unlimited so what is the issue? And was told that they were going to be quite generous with me and allow me to have 250 minutes. And that I could keep calling back and they would keep adding 250 mins for free! But I woukd have to call each time. And they wanted a pat on the back for that answer! No, no, no. There is a problem with their accounting. I did not spend 16 hours on the phone, but even if I did, my plan is unlimited and this is NOT data. You dont cap minutes on an unlimited talk lifeline phone. And 250 minutes is a joke. I am planning on contacting the *** and Lifeline as well, but as of now? They are closed on Sunday and I have no more minutes until Monday morning. Hope I dont have an emergency and need my LIFELINE phone. :-(

  SafetyNet Wireless

  Date: 04/17/2023

  Good Morning,
  SafetyNet received your Better Business Bureau complaint concerning SafetyNet's unlimited plans. Our records show that a free load of 400 mins has been added to your account at 11:33 PM on 4/16/2023.Your monthly reload is scheduled to occur on 4/20/2023.

  Please note that the SafetyNet Wireless Free Lifeline plan is intended
  to provide unlimited usage for reasonable residential service. The plan
  provides ***** minutes of talk and ***** texts per month. This plan
  automatically reloads each month on your plan activation date. Calling
  the customer service number when you have "0" minutes on your balance
  will automatically add 250 courtesy minutes without you needing to talk
  to anyone. This option is available for up to three refills, after which
  you must either email or talk to a customer service representative to
  get additional minutes.
  Based on our experience, we have determined
  that reasonable residential phone usage is approximately 500 to 750
  minutes per month. Our initial load is set up at ***** minutes, then we
  allow up to 750 more minutes to be added by customers calling an
  automated system. Once they exceed ***** minutes, we do require them to
  call or contact our customer service department for account
  verification before adding more minutes. SafetyNet feels that this is
  fair and reasonable and wants to help prevent waste and misuse of this
  government program.
  We hope that this helps you to understand the way in which our system works.
  Thank you