Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They said they put factory parts on my mower and charged me for factory parts. The parts they put on my mower weren't for my mower and were all aftermarket parts. Can you please do an inspection or something because they are scamming people out of money for parts they aren't even putting on

  Business Response

  Date: 07/18/2024

  ATTACHED IS THE INVOICE FOR ***********************. HE BROUGHT HIS MOWER IN ON APRIL 18TH TO BE SERVICED. WE DID A COMPLETE SERVICE ON APRIL 22. AS PER THE INVOICE YOU CAN SEE THE PARTS THAT WERE USED. WE DO NOT GIVE OUT PART NUMBERS OR BRANDS. 

  WE HAVE NOT HEARD FROM ************** SINCE APRIL 22.

  WE STAND BEHIND THE WORK WE DO AND THE PARTS WE USE. WE DID OUR JOB AND FEEL THAT THIS IS NOT A JUSTIFIABLE COMPLAINT.

  PLEASE FEEL FREE TO CONTACT US WITH ANY QUESTIONS YOU MAY HAVE.

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my Echo weed eater to D-Day’s Lawn Equipment in Edgewater Florida to have it repaired on approximately July 25th or 26th 2023. I asked what the approximate price of the repair would be and they told me they couldn’t say until they checked it out. They did say however that they would not do any repairs that cost more than half of the cost of a new unit. They called me today August 8th 2023 and informed me that they were finished and the bill over $160.00. The exact model, an Echo 225 srm weed eater is $225.00. They sell them and **** ***** also have them at that price. So I shouldn’t have been charged more than $112.50 as per their own policy. However when I called them and tried to rectify the issue they told me they would not honor their policy. That is actually the second bad experience I’ve had with them. Another was doing work on my mower that I didn’t authorize. The only reason I tried using them again is they seem to be the only place in the area I live that repairs Echo weed eaters. When they told me they were not going to lower my current repair bill to half of a new model I told them to keep it. Very dishonest way to do business and I think it’s right to let others know. Thank you.

  Business Response

  Date: 08/24/2023

       In response to the complaint , Mr. ********* brought his piece of equipment in originally on June 5th to be fixed and we did not charge him the 25 dollar fee that every customer gets < furthermore , he was told that we were running about 3-4 weeks out on trimmer repairs because of the amount of them at that time, so he was calling almost daily or every other day so he decided to come and get his equipment not repaired on June 15th which was 2 weeks into the 3-4 week schedule!! then he decided to bring it back and get it repaired after he already put wrong aftermarket parts on the unit, so we repaired unit and charged accordingly to list pricing of oem parts and the 25 dollar fee 2 times for the first drop off and the second time he dropped it off to be repaired!! we plainly have it posted for customers to see the 25 dollar charge.

  Customer Answer

  Date: 08/25/2023

  
  Complaint* ********
  
  I am rejecting this response because: I was told both times I took my weed eater to D-Day that no repair would be done which would cost more than half the value of a new unit without my being contacted for my approval. That did not occur and I was informed of the bill of over $175 after the repairs were made. A new unit is $225. I should only have to pay half of that total. As far as being told that D-Days was running 3 to 4 weeks out on repairs and that I called every day or every other day, that is simply not true. I called twice on the original drop off which was 8 or 9 days of which my equipment wasn’t touched. I would pay the additional $25 on the first drop off on to of the repair even though I was never told I owed anything when I picked it up the first time. I mean why should I owe $25 since they did NOTHING? All I’m asking is the follow they follow their own policy and call the customer with any repairs costing over half the cost of a new unit. I feel I am being more than reasonable.
  
  Sincerely,
  
  ******* *********