Business Profile
Gift Cards
Go Play Golf Acq LLCThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.07/5 stars
Average of 54 Customer Reviews
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Review fromSteven S
Date: 04/04/2025
1 starI received 2 cards as a gift from my wifes mother in law. Well I went on the website to purchase merchandise. It says we will combine the cards and respond back to you with the number and total amount. I emailed them as requested an the card numbers. They replied back said they need an image. I sent the image of the card numbers. They came back saying they need the receipts. I sent them the image of the gift receipt I received from the individual. Then they emailed me back now they need the actual receipt from the store. When somebody purchases gift cards they get a gift receipt not the actual store receipt with all the items.Review fromGary S
Date: 03/21/2025
1 starGary S
Date: 03/21/2025
This place is a Scam. It says Value is loaded on their website but no one else can see it. They don't answer their phones, they don't call back. My wife has bought two of them. I think that the owner should explain to her why her gifts are worthless. If you guys think you can fix this please answer your phones. I fell like the next step is a class action law suit and I think the current climate is the right climate to do it. Please do not buy these anymore.Go Play Golf Acq LLC
Date: 03/26/2025
Dear Mr. *********** you for contacting the Better Business Bureau to make sure that you receive the best possible service. It is our mission to make sure that our customers are able to enjoy the gift of golf, and if for any reason that hasn't been your experience with Go Play Golf, I appreciate the opportunity to make it right. My sincere apologies that you had any trouble redeeming the gift card. I do see that you were able to redeem a portion of your gift card for golf merchandise. Please feel free to contact our customer service manager, ****, directly at ************ for help redeeming any remaining gift cards. Whatever the issue might be with the cards, we will certainly work with you to get it fixed. **** will be able to help you redeem your card for tee times, golf merchandise or a golf vacation. Thank you Mr. ****** we look forward to helping you enjoy the gift of golf!Review fromSteven P
Date: 01/31/2025
1 starSteven P
Date: 01/31/2025
Sister purchased a 50$ gift card as a Christmas ********** card is conveniently not activated according to customer support. Strange this is Happening to so many customers. Whole gift card concept and company is extremely frustrating, annoying, and pointless. Scam.Go Play Golf Acq LLC
Date: 02/03/2025
Dear Mr. ************ you for contacting the Better Business Bureau to make sure that you receive the best possible service. It is our mission to make sure that our customers are able to enjoy the gift of golf, and if for any reason that hasn't been your experience with Go Play Golf, I appreciate the opportunity to make it right. My sincere apologies that you had any trouble redeeming the gift card. Please feel free to contact our customer service supervisor, ****, directly at ************ for help with this issue. If there is an activation related issue (frustrating as it is, it does happen if the store doesn't properly activate the card), we'll be happy to help you get that handled. I'm sure you can understand that we can't just activate any cards people say are valid at their word, unfortunately we see a very high fraud rate on the cards being stolen from the displays at stores. Please rest assured we will help you through the process to get it activated! I do see that you were able to redeem a $100 gift card for golf this past weekend. I hope that you enjoyed your round. If there is still an issue with an additional card, we will certainly work with you to get it fixed so that you can redeem it for tee times, golf merchandise or a golf vacation.Thank you Mr. ******* we look forward to helping you enjoy the gift of golf!Review fromERICH Z
Date: 10/02/2024
1 starERICH Z
Date: 10/02/2024
My brother and I received Go Play Golf gift cards for Christmas last year and have been trying to use them to take our kids to Top Golf. This requires a conversion that is advertised as a feature of the gift card. The prosses has been nothing short of arduous and frustrating. I received an email from Top Golf indicating that the cards were not able to be converted because of a number conflict and to send a photo of the back of the cards to begin the verification prosses. We are still waiting to hear back. This seems to me to be an absolutely redundant way of doing things. A gift card of any sort should be able to be used at the advertised place of business without restrictions. If a Go Play Golf gift card is accepted at a golf course you should be able to walk in, swipe the card and use it. Just like a **** gift card or any other gift card for that matter without having to go through some verification or pre booking. My advise is two fold. For those considering purchasing a Go Play Golf gift card,maybe just get a **** gift card or something that can be used without major hassles. To the people at Go Play Golf, your system is completely fouled and judging by the many other reviews I am not the only one that feels this way. If you can not provide a product that is useable in a reasonable manner then you should either make it that way or just fold up shop and stop scamming people that are just trying to do something nice for someone else. Shame on you!Go Play Golf Acq LLC
Date: 10/03/2024
Dear Mr. ************ you for contacting the Better Business Bureau to make sure that you receive the best possible service. It is our mission to make sure that our customers are able to enjoy the gift of golf, and if for any reason that hasn't been your experience with Go Play Golf, I appreciate the opportunity to make it right. My sincere apologies that you had any trouble redeeming your gift cards. I do see that you submitted your gift cards for conversion to TopGolf Gift Cards on 10/1/24 and that based on the number of cards you were redeeming (7) a customer service representative asked for additional information as a standard precaution against fraud. You promptly replied with that detail on 10/2/24 and that same day the gift cards were converted for you. I appreciate the very nice reply you sent to our customer service representative also. Since your TopGolf cards were promptly issued to you, and the correspondence between you and the customer service representative was so positive, I'm truly sorry that this has escalated to a complaint. Given the nature of the gift card industry, we do have security protocols in place that sometimes require additional information. Go Play Golf does this in an effort to protect our customers against fraud. I apologize you were inconvenienced, but I am glad that you received the TopGolf cards you requested and appreciate your positive correspondence with the customer service team. Should you have any additional questions or issues, please feel free to contact us directly at ************ or ************************************ you Mr. ********Review fromMin O
Date: 09/06/2024
1 starMin O
Date: 09/06/2024
I purchased a Go Play Golf gift card through Giftory on May 29th, expecting it to be redeemable at over ***** courses nationwide, as advertised. Nowhere was it mentioned that there would be restrictions or limitations.However, when trying to book a round at a public course, I was repeatedly met with a "Best Deals Only" message, which severely limits my options. This is a complete departure from what was promised, and I feel misled by the marketing.I reached out to Giftory and Go Play Golf for assistance, but they offered no real help. Instead, I was told to keep checking for available tee times and that refunds could not be processed due to their 30-day refund ********* extremely disappointed with the entire experience. The unnecessary limitations and frustrating process for something as simple as booking a round at ******************* are unacceptable. This product was not delivered as advertised, and I feel completely scammed.For anyone reading this review, stay away from Giftory and Go Play Golf. Save yourself the frustration and your time. NOT RECOMMENDED AT ****** a result, I will no longer use Go Play Golf or any services associated with Giftory. I will be sharing this negative experience with others and strongly advising against their services.Thank you, but I will be taking my business elsewhere.Go Play Golf Acq LLC
Date: 09/07/2024
Dear ***, Thank you for contacting the Better Business Bureau to make sure that you receive the best possible service. It is our mission to make sure that our customers are able to enjoy the gift of golf, and if for any reason that hasn't been your experience with Go Play Golf, I appreciate the opportunity to make it right. I apologize that you had difficulty redeeming your Go Play Golf gift card. Please note that you can also redeem for many courses without selecting the "best deal" option. Or if you prefer you can redeem your gift card for golf merchandise, golf vacations through goplaygolfvacations.com or convert it to a TopGolf card. Using your Go Play Golf gift card to get the Hot Deals is just one of many options you have to redeem your gift card. I see that you have since been able to successfully redeem your Go Play Golf gift cards. However, if you still have any questions or there is anything else that we can assist you with, please feel free to contact our customer service manager, ****, directly at ************. She will be able to answer any questions you may have.Thank you ***, we look forward to helping you enjoy the gift of golf!Review fromDavid T
Date: 07/23/2024
1 starDavid T
Date: 07/23/2024
It's a rip-off. A lot of courses do not accept the cards and even the ones that do it's very complicated to redeem. The cards only go toward booking fees. Avoid this product like the plague.Go Play Golf Acq LLC
Date: 07/24/2024
Thank you for contacting the Better Business Bureau to make sure that you receive the best possible service. It is our mission to make sure that our customers are able to enjoy the gift of golf, and if for any reason that hasn't been your experience with Go Play Golf, I appreciate the opportunity to make it right. I apologize that you had difficulty redeeming your Go Play Golf gift card through Supreme. When booking through Supreme, the full value of your Go Play Golf gift card can be used for any "Specials" tee times. This gives you the best deals available. Please note that you can also redeem for thousands of golf courses without going through Supreme. Or if you prefer you can redeem your gift card for golf merchandise, golf vacations through goplaygolfvacations.com or convert it to a TopGolf card. Using Supreme to get the Specials is just one of many options you have to redeem your gift card. If you are interested in redeeming your gift card for any of the above options, you can do so through goplaygolf.com or you can contact our customer service manager, ****, directly at ************. She will be able to answer any questions and make sure that you're able to successfully redeem your gift card.Thank you *****, we look forward to helping you enjoy the gift of golf!Review fromNathan S
Date: 07/06/2024
1 starNathan S
Date: 07/06/2024
This companys executives should be prosecuted to the fullest extent of the law. I want my money back.Go Play Golf Acq LLC
Date: 07/09/2024
Dear **************,Thank you for contacting the Better Business Bureau to make sure that you receive the best possible service. It is our mission to make sure that our customers are able to enjoy the gift of golf, and if for any reason that hasn't been your experience with Go Play Golf, I appreciate the opportunity to make it right. I was unable to find any gift cards associated with your name or email address nor any communications with the customer service team. Without this information I was unable to research what issues you may have had redeeming your gift card. My sincere apologies that you had any trouble with the process of redeeming your gift card. Please feel free to contact our customer service supervisor, ****, directly at ************ for help redeeming your gift card. **** will be able to help you redeem your gift card for tee times, golf merchandise, Pinned Range Finder, golf vacations through goplaygolfvacations.com or convert it to a TopGolf or Five Iron gift card.Thank you **************, we look forward to helping you enjoy the gift of golf!Review fromAdam T
Date: 06/28/2024
1 starAdam T
Date: 06/28/2024
Avoid this company. Receive goplaygolf cards often for gifts. There is always an issue when I go to redeem them with goplaygolf stating there is no value or they were not activated. Last redemption was told $100 of card value not redeemable and I would need the original receipt in order for them to redeem. Another stolen $100 from this company and will be asking others to not purchase these cards as they are a scamGo Play Golf Acq LLC
Date: 07/02/2024
Dear ******************,Thank you for contacting the Better Business Bureau to make sure that you receive the best possible service. It is our mission tthat our customers are able to enjoy the gift of golf, and if for any reason that hasn't been your experience with Go Play Golf, I appreciate the opportunity to make it right. I do see that you have successfully redeemed gift cards with Go Play Golf in the past. However, I was unable to find any new gift cards associated with your name or email address nor any communications with the customer service team. Without this information I was unable to research what issues you may have had redeeming your current card. My sincere apologies that you had any trouble with the process of redeeming your gift card. Please feel free to contact our customer service supervisor, ****, directly at ************ for help redeeming your gift card. **** will be able to help you redeem your gift card for tee times, golf merchandise, Pinned Range Finder, golf vacations through goplaygolfvacations.com or convert it to a TopGolf or Five Iron gift card.Thank you ******************, we look forward to helping you enjoy the gift of golf!Review fromBrandon B
Date: 06/22/2024
1 starBrandon B
Date: 06/22/2024
GoPlay Golf gift cards are worthless! You cant check the balance and you cant convert to a Topgolf gift card! They dont answer their phone number but take your name and number, then they DONT call you back! SCAM!Go Play Golf Acq LLC
Date: 06/24/2024
Dear **************,Thank you for contacting the Better Business Bureau to make sure that you receive the best possible service. It is our mission to make sure that our customers are able to enjoy the gift of golf, and if for any reason that hasn't been your experience with Go Play Golf, I appreciate the opportunity to make it right. My sincere apologies that you had any trouble redeeming the gift card. You are able to check the balance of your gift card online at www.goplaygolf.com/CheckCardBalance however if the gift card is one of the older set of cards that does not contain a PIN (last year we added PIN numbers to the cards to provide an extra layer of security) you do have to contact customer service to get the balance. You can do this by calling ************ or using the online chat. Please feel free to contact our customer service supervisor, ****, directly at ************ for help redeeming your gift card. Whatever the issue might be with the card, we will certainly work with you to get it fixed. **** will be able to help you redeem your card for tee times, golf merchandise or a golf vacation. Thank you **************, we look forward to helping you enjoy the gift of golf!Review fromHunter D
Date: 05/15/2024
1 starHunter D
Date: 05/15/2024
Worst ************ in *******. Scam Gift Cards cant even access my gift card and now its basically worthless. Customer support is trash.Go Play Golf Acq LLC
Date: 05/16/2024
Dear ********************,Thank you for contacting the Better Business Bureau to make sure that you receive the best possible service. It is our mission to make sure that our customers are able to enjoy the gift of golf, and if for any reason that hasn't been your experience with Go Play Golf, I appreciate the opportunity to make it right. I see that you experienced an issue with your gift card and that the **************** team was able to issue you a new card that you have since redeemed for golf. My sincere apologies that you had any trouble redeeming the gift card. I'm glad that everything was resolved and you were able to enjoy the gift of golf. Thank you ********************, I appreciate your feedback so that we can continue to work to improve our redemption process!
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